Client Success & Operations Coordinator
hace 3 días
San Diego
About Sage Haven: Sage Haven is San Diego’s leading holistic wellness center for women, offering acupuncture, cosmetic treatments, and whole-body healing rooted in Traditional Chinese Medicine. As a fast-growing, women-founded business, we’re on a mission to help women feel vibrant, empowered, and in control of their health — naturally. We’re currently hiring a Client Experience Lead — a dynamic, driven woman who will serve as the founder’s right hand and help bring our next level of growth to life. Hours (Part-Time): Tuesday – 8:30 AM–2:00 PM Wednesday – 1:30 PM–7:00 PM Thursday – 1:30 PM–7:00 PM Friday – 8:30 AM–2:00 PM Saturday – 8:30 AM–3:00 PM Who We're Looking For: You're a bright, bubbly, and grounded woman who’s passionate about holistic wellness, helping women, and growing with a purpose-driven brand. You’re excited about being part of a startup, learning new things, and stepping into a future leadership role as our company grows. You’re highly organized, love being the go-to person, and thrive in a role where you can wear many hats: Executive Assistant, Client Success Lead, and Social Media Coordinator. This role is best suited for someone who is: • Confident leading a team with warmth and accountability, • Comfortable with spreadsheets, social media, and systems, • Excellent at communication (written + verbal), • Creative, resourceful, and solution-oriented, • Happy to be on camera for content creation, • Ready to grow into a future management role, • Inspired by our founder and aligned with our mission and values, • Flexible with a Tuesday–Saturday schedule Core Responsibilities: 1. Front Desk Leadership • Oversee front desk operations and team performance, • Ensure staff are trained, supported, and aligned with KPIs and brand standards, • Run weekly check-ins, approve time-off requests, and manage shift coverage, • Maintain professionalism and consistency across all client touchpoints 2. Executive Assistant Duties • Stay on top of the company email, SMS platform, and scheduling system, • Monitor and report key business metrics: revenue, treatment sales by category, product sales, • Help the founder stay organized with backend operations, planning, and admin 3. Sales & Promotions • Collaborate with founder to create and execute limited-time promotions and sales campaigns, • Confidently communicate value propositions to convert client inquiries into bookings, • Track performance and support weekly/monthly revenue goals 4. Client Communication & Retention • Manage client outreach, follow-up, and reactivation efforts, • Ensure friendly and timely communication across phone, text, and email, • Monitor and maintain high pre-booking and retention rates 5. Events & Collaborations • Coordinate in-office and external partnership events, • Organize logistics, promotional materials, and team participation, • Maintain a current and strategic event calendar 6. Social Media Support • Source content and trends for reels and posts, • Assist in filming, editing, and batching weekly content, • Comfortable appearing on camera and representing the brand with warmth and professionalism Key Competencies & Tools: • G-Suite (Gmail, Drive, Docs, Sheets), • ChatGPT / OpenAI tools, • Canva, • Instagram, Linkedin + TikTok (Posts, Reels, Stories, Trends), • Sales Confidence & Conversion Skills, • Phone & Text Communication Etiquette, • Workflow & Checklist Management, • Problem-Solving & Initiative Reporting: • Reports directly to the Founder, • Collaborates closely with providers, front desk team, and marketing support Success Metrics: • Client satisfaction and retention, • Pre-booking and schedule utilization, • Achievement of sales and revenue goals, • Timely execution of promotions, events, and content schedules, • Accuracy and consistency in front desk operations Perks & Benefits: • Monthly integrative acupuncture treatment, • Access to infrared sauna or LED sessions post-shift, • Up to 2 paid Mental Health Days per year (no questions asked), • Quarterly team dinners & outings Compensation: $24/hour with performance-based raises and opportunity to grow into a salaried management role. How to Apply: If this sounds like your dream role and you’re ready to grow with a mission-driven team, email your resume and a short introduction to or apply via Linkedin.