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Job Description Who We Are and Why Join Us At OnMed our purpose is simple but powerful...to improve the quality of life and sense of well-being in our communities by bringing access to healthcare to everyone, everywhere. Our path to everywhere has already begun, with our innovative CareStation, a small but mighty, Clinic-in-a-Box, bringing #healthcareaccess anywhere with an outlet to plug it in. Poised to become a key component in America’s public health infrastructure, the OnMed CareStation is the only tech-enabled, human-led, hybrid care solution that combines the comprehensive experience, trust and outcomes of a clinic, with the rapid scalability of virtual care. At OnMed, every role, everyday, is directly impacting the communities we serve. You’ll join a high-performing purpose-driven team, innovating to break down the barriers that keep people from the care they need. This is not just a job...it's a movement to bring access to healthcare where and when people need it most. It’s healthcare that shows up. Who You Are You are an experienced and strategic leader with deep experience managing the delivery, support, and continuous improvement of IT services across the organization. This role ensures that IT systems, infrastructure, and service operations run smoothly, securely, and effectively to support the business's goals and day-to-day operations. You bring hands-on experience to mentor others with your strong technical knowledge, and you excel at delivering with a customer-service mindset. Role’s Responsibilities • Plan and oversee the delivery of IT services, including help desk support, system administration, and user support functions., • Develop, implement, and manage scalable service models and instill best practices to ensure efficient and consistent service delivery., • Ensure the reliability, performance, and security of IT infrastructure (networks, servers, cloud services, etc.)., • Manage IT service budgets, procurement of software/hardware, and asset lifecycle tracking., • Manage vendor relationships and service level agreements (SLAs) to ensure quality and cost-effective IT services., • Collaborate with other technical leaders to understand their IT needs and implement solutions that align with organizational goals., • Ensure compliance with internal policies, data privacy regulations, cybersecurity standards, and industry best practices., • Develop and maintain documentation related to systems, policies, and procedures., • Lead and mentor a team of IT support professionals, including training, and professional development. Requirements Knowledge, Skills & Abilities • Extensive experience with Microsoft technologies including Windows OS 10/11, Windows Server, Entra ID and the Microsoft 365 suite., • Experience with cloud platforms (e.g., Microsoft Azure, AWS), including IAM, management of RBAC, Compute, Network, Storage resources, and backup and recovery solutions., • Networking expertise – experience with deployment, configuration and management of DNS, DHCP, VPN, Firewall solutions, rules and policies., • Strong knowledge of ITIL, service desk operations, and incident/problem/change management., • Experience implementing security and compliance solutions such as Microsoft Defender and Intune., • Scripting and automation using PowerShell is highly desired., • Excellent leadership, interpersonal, and team management skills., • Strong analytical, organizational, and problem-solving abilities., • Exceptional communication skills, both written and verbal., • Certifications (Preferred):, • ITIL Foundation or higher, • CCNA/CompTIA Network+/Security+, • Microsoft Certified: Azure Administrator Associate (AZ104), • Microsoft Certified: Azure Solutions Architect (AZ305), • PMP or other project management certification Education & Experience • Bachelor's degree in Information Technology, Computer Science, or related field., • 5+ years of experience in corporate IT service management or IT operations., • 2+ years in a leadership or managerial role. Benefits Benefits OnMed provides a competitive salary and benefits package, including unlimited PTO and paid holidays. The base salary for this role is up to $125,000 commensurate with the candidate's experience, plus an annual discretionary performance bonus. OnMed is a proud equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, gender, sexual orientation, national origin, genetic information, disability, age, marital status, veteran status, or any other category protected by law. #LI-HYBRID

Job Description Who We Are and Why Join Us At OnMed, our purpose is simple but powerful...to improve the quality of life and sense of well-being in our communities by bringing access to healthcare to everyone, everywhere. Our path to everywhere has already begun, with our innovative CareStation, a small but mighty, Clinic-in-a-Box, bringing #healthcareaccess anywhere with an outlet to plug it in. Poised to become a key component in America’s public health infrastructure, the OnMed CareStation is the only tech-enabled, human-led, hybrid care solution that combines the comprehensive experience, trust, and outcomes of a clinic, with the rapid scalability of virtual care. At OnMed, every role, every day, is directly impacting the communities we serve. You’ll join a high-performing purpose-driven team, innovating to break down the barriers that keep people from the care they need. This is not just a job...it's a movement to bring access to healthcare where and when people need it most. It’s healthcare that shows up. Who You Are As a Technical Field Support specialist at OnMed, you will serve as the first point of contact for our users and partners seeking technical assistance. Your role will require genuine commitment to helping our partners and clients deliver quality healthcare through OnMed to patients. You will collaborate closely with cross-functional teams across hardware and software, often involving innovative and proprietary technologies. Your expertise in supporting our users, following up with their concerns, and documenting their experiences will be key to driving the success of our products. Role’s Responsibilities • Serve as the initial point of contact for all field support issues through multiple channels including chat, calls, and emails, • Ensure that issues are logged, investigated, and resolved in a timely manner by addressing them if possible, escalating more complex technical incidents to appropriate teams, and following up until the problems are resolved, • Provide on-call support on rotation, • Document and update support tickets, incident reports, Standard Operating Procedures, and other internal documents as issues arise, • Install, configure, and maintain hardware, software, and network devices including Commercially available and custom OnMed specific Software and devices, • Configure and deploy Network hardware (e.g., Ubiquity Gateways and managed switches), decommission and recycle old hardware, • Work with vendors and third-party support as needed to fix remote devices Knowledge, Skills & Abilities • Working knowledge of Windows 10/11 and Server 2022 operating systems, • Technical writing and documentation skills along with excellent verbal communication skills, • Familiar with administrative tools (Active Directory, Intune, etc.), • Familiarity of Networking (DNS/DHCP/Firewalls/VPN, etc.), • Experience with Ubiquiti network hardware and Workstations/Industrial PCs, • Excellent diagnostic, troubleshooting and problem-solving skills, • Familiar with common software such as Microsoft Office, Adobe Acrobat, zoom video conferencing, • Must be able to work independently and highly detail-oriented Education & Experience • Associate’s degree or certifications in computer engineering, Information Technology, or equivalent, • Minimum of 1 year providing on-call and/or IT support required, • Healthcare IT experience supporting medical clients, EMR, and HIPAA understanding preferred Note: This role will require the ability to be “on-call” outside of normal office / work hours. Benefits OnMed provides a competitive salary and benefits package, including unlimited PTO and paid holidays. The base salary range for this role is $80,000 - $90,000 commensurate with the candidate's experience, plus an annual discretionary performance bonus. OnMed is a proud equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, gender, sexual orientation, national origin, genetic information, disability, age, marital status, veteran status, or any other category protected by law. #LI-HYBRID

Job Description Applications Support Specialist Contract-to-Hire, Onsite in Westchester County, NY We value the time and privacy of every candidate who applies. To make sure real people don't get lost in the process, we use a structured hiring process that helps qualified applicants receive the attention they deserve. This includes several steps, with an in-person, skill-based interview as the final stage. Summary A community-focused organization is seeking an Applications Support Specialist to provide day-to-day support, training, reporting help, and light configuration across several operational and clinical software platforms. This role supports end users, assists with system improvements, and ensures applications are used effectively. Initial onsite presence is required; hybrid may be considered after onboarding. Key Responsibilities • Provide Tier 1 and 2 support for application issues, access updates, and workflow questions., • Coordinate with internal teams or vendors for advanced troubleshooting., • Assist with configuration changes, updates, and software testing., • Run reports, support data extracts, and check data for accuracy., • Create user guides and deliver basic training sessions., • Participate in small enhancement projects and help optimize user workflows., • 3+ years in application support or similar IT role., • Experience supporting commonly used EMR/EHR systems in healthcare or social services., • Strong analytical and troubleshooting skills., • Proficiency with Microsoft 365, particularly Excel., • Strong communication skills and comfort working with non-technical users.