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Job Description Our TownePlace Suites Latham/Albany is seeking a Houseperson/Night Auditor to join their team! This position will be responsible for maintaining the cleanliness and general appearance of public areas (lobby, hallways, restrooms) of the hotel and transporting guests in the airport hotel shuttle when needed. Cleans rugs, carpets. Maintains storage closets with linens, towels, cleaning supplies. Assists in stocking the room attendants’ carts with supplies. Assists with various housekeeping and maintenance tasks as assigned by supervisor. Will also be responsible for overnight front desk duties as needed. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: • Hotel housekeeping experience, • Flexibility to work weekends and holidays, • Great customer service skills At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • Paid Weekly (Every Friday!), • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, and holidays

Job Description We are looking for people that have a passion to serve others through preparing and serving the daily breakfast buffet and/or dinner reception! Your friendly smile and cheerful customer service attitude will set the tone for our guests to enjoy what the day will bring them. Your role is key to the overall experience the guest will have. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! Must be able to start at 5am weekdays 6am weekends. As a full-time employee, you will receive the following: • Competitive Pay, • Paid Time Off - Holiday, Vacation and Personal Days, • Great Benefits including Medical and Dental Insurance, • Voluntary Short-Term Disability Insurance, • 401K Retirement Program with company contribution - FREE MONEY!, • Hilton and Turf Hotel Employee Room Night Discounts, • Employee Awards, • Greet and interact with each guest, • Communicate and follow through with possible special requests made by guests, • Set up and maintain the breakfast buffet and/or dinner reception as required by brand standards, • Follow specific menu requirements as provided by the brand, • Prepare foods such as sausage, eggs, muffins, pastries, waffle mix, fresh fruit, coffee and juices from concentrates etc., • Stock and refill coffee, juice and milk machines or dispensers, • Set up serving dishes/trays, utensils, cups and other paper products, • Restock items consistently throughout the breakfast and/or dinner reception hours and for the next day, • Clear, clean and sanitize tables as guests vacate, • Keep breakfast area clean, stocked and organized. This includes removing trash, cleaning buffet area, kitchen counters, cabinets, and floors, • Wash serving equipment including dishes and silverware and return to storage, • Put away food deliveries in proper locations, • Maintains and promotes a positive and cooperative work relationship with all hotel departments. ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire work shift. Requires ability to reach, stretch, and bend in routine daily work activities. Requires ability to lift 25 - 35 pounds intermittently during the work day. Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.

Job DescriptionJob Description: The Hampton Inn & Suites Albany Airport in Latham, NY is looking for detail-oriented and bright individuals who are out-going, customer service focused, and have a positive outlook to work in our housekeeping department as a Housekeeper. Housekeeper Job Requirements: Responsibilities include but are not limited to: • Must be able to perform essential housekeeping functions while meeting Hilton Brand & Matrix hospitality standards., • Must be capable of lifting up to 50 pounds frequently., • Must be able to push up to 100 pounds., • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies and linen for housekeeping cart set-up., • Must be capable of utilizing both hands in order to perform such tasks as changing bed linens, scrubbing pots, etc., • Must be capable of reaching overhead to dust, clean the tops of equipment/appliances, and to place items in cupboards., • Must be capable of moving light furniture, (i.e. chairs, tables, etc.) in order to clean under these items., • Must be capable of climbing and descending stairs frequently throughout the shift., • Must be capable of bending over, stooping, and working on the knees in order to perform such functions as scrubbing commodes, tubs, cleaning tiles, and putting away items., • Must practice safe use of all cleaning agents., • Must be able to follow all Matrix & Brand safety practices such as wearing personal protective equipment, reading chemical warning labels, and other safe work practices., • Keep all hallways, public areas and closets clean, neat and vacuumed., • Report all missing items from rooms (i.e. irons/boards, hairdryers, etc.) to Executive Housekeeper., • Must be able to use two-way radios, telephones, general office equipment, industrial washer, dryer, irons, vacuum, floor buffer, wet vac, and other housekeeping equipment., • Ensure proper care of housekeeping equipment and facilities and report all maintenance as needed., • Other duties as required., • Ability to work various shifts, days, and hoursHouseman job requirement Responsibilities include but are not limited to: Job Summary We are seeking a dedicated and energetic Houseman to join our hospitality team! In this vital role, you will be responsible for maintaining the cleanliness, organization, and overall appearance of guest areas, public spaces, and back-of-house facilities. Your proactive approach will ensure a welcoming environment for guests and staff alike, supporting the smooth operation of our hospitality services. This position offers an exciting opportunity to contribute to a high-standard guest experience through diligent custodial work and attention to detail. Duties • Perform thorough cleaning of guest rooms, hallways, lobbies, and public areas using appropriate cleaning techniques and equipment, • Maintain floors by sweeping, mopping, vacuuming, and performing specialized floor care to ensure safety and aesthetic appeal, • Assist with furniture arrangement, replenishing supplies, and restocking amenities in guest rooms and common areas, • Support housekeeping management by reporting maintenance issues or safety hazards promptly, • Ensure all cleaning supplies and equipment are stored properly and maintained in good working order, • Help with industrial cleaning tasks when required, including deep cleans of large areas or specialized facilities, • Support the team during busy periods by providing janitorial services that uphold high standards of cleanliness and hospitalitySkills, • Proven experience in cleaning, custodial work, or janitorial roles within a hospitality or hotel environment, • Strong knowledge of floor care techniques including stripping, sealing, waxing, and buffing floors, • Familiarity with hotel housekeeping procedures and standards is highly preferred, • Excellent attention to detail with a proactive attitude toward maintaining cleanliness and safety standards, • Ability to operate various cleaning equipment safely and effectively, • Good physical stamina to perform repetitive tasks such as lifting, bending, and standing for extended periods, • Effective communication skills to coordinate with team members and report issues promptlyBenefits:, • SICK TIMEShift:, • 8 hour shift, • Day shiftWork Location: In person Job Type: Part-time Pay: $16.00 per hour Expected hours: 8-32 hours per week Benefits: • Employee discount, • Paid time offShift:, • 8 hour shift, • Morning shiftExperience:, • Cleaning: 1 year (Preferred)Ability to Commute:, • Latham, NY 12110 (Required)Ability to Relocate:, • Latham, NY 12110: Relocate before starting work (Required)Job Type: Part-time

Job Description COMMERCIAL CLEANER JOB DESCRIPTION DEPARTMENT: Housekeeping REPORTS TO: Executive Housekeeper STATUS: Temp Full-time Hourly JOB SUMMARY: Full time position shift starting at 11pm - 7:30am . Performs routine duties in the cleaning and servicing of assigned areas and ensures that guests are supplied with the appropriate supplies. Benefits • Retirement Plan, • Health Insurance, • Supplemental Insurance, • Paid Time Off, • Paid Training, • Clean all public spaces in hotel as well as back-of-house office areas., • Vacuum and dust floors and furniture., • Remove fingerprints and smudges (picture frames, mirrors, windows, shiny surfaces, doors, etc)., • Thoroughly clean public bathrooms., • Deliver supplies and amenities to guests as requested., • Turn-in immediately all "lost and found" items to Executive Housekeeper., • Detail-oriented and thorough., • Ability to remain discreet and respect the privacy of guests., • Ability to perform consistent work to the highest of standards., • Ability to interact with guests in a pleasant, friendly way. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay rate: $22.60 per hour

Job Description CONFERENCE SERVICES MANAGER SUMMARY Reporting to the Director of Sales & Marketing, this position is responsible for managing conferences and group events contracted through the sales department. The Conference Services Manager details and manages the overall conference functions, ensuring client satisfaction by successfully meeting conference goals. RESPONSIBILITIES: • Completes BEOs for all group banquet functions & meeting rooms., • Up-sells whenever possible through suggestive selling to the group leader., • Provides banquet menu information and package information to the guest., • Assist the banquet staff as required to meet our guests' needs., • Attends all special familiarization tours and special outings as requested by the Director of Sales., • Responsible for Food and Beverage forecast of events booked. Maintaining forecast accuracy as the event materializes, • Proactively identifies operational challenges with the group and works with the hotel staff and customers to solve these challenges and/or develop alternative solutions., • Required to participate in the Sales office coverage as assigned., • 3-4 years previous experience in hotel/conference/hospitality industry, • Previous experience in conferences and events is required, • Knowledge of Windows, Word/Excel, • Experience with OnQ and Delphi preferred, • Associate's degree preferred, • Excellent communication, presentation and listening skills, • Computer skills including Microsoft Office, and database applications required, • Ability to clearly communicate with proper grammar in English with guests/visitors and hotel, • Ability to compute basic mathematical calculations, • Carrying, lifting, pushing and/or pulling items In accordance with New York State’s Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays $70,000 to $72,000 annually based on experience. To apply, please use the following URL:

Sales & Catering Administrative Assistant.Responsible for maintaining the administrative organization and effectiveness of the sales & catering department.This is accomplished thorough basic administrative support, working on special projects as assigned and being proactive and responsive in a timel

Job Description Our NEWLY RENOVATED TownePlace Suites Latham/Albany is seeking a Houseperson to join their team! This position will be responsible for maintaining the cleanliness and general appearance of public areas (lobby, hallways, restrooms) of the hotel and transporting guests in the airport hotel shuttle when needed. Cleans rugs, carpets. Maintains storage closets with linens, towels, cleaning supplies. Assists in stocking the room attendants’ carts with supplies. Assists with various housekeeping and maintenance tasks as assigned by supervisor. Will also be responsible for light maintenance duties on top of shuttle and regular houseman on an as-needed basis. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: • Hotel housekeeping experience, • Flexibility to work weekends and holidays, • Great customer service skills At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • Paid Weekly (Every Friday!), • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, and holidays

Job Description TownePlace Suites Albany Airport/ Latham- 5 Forts Ferry Road, Latham, New York 12110 We are looking for Part-Time Room Attendants to join our great Team! We’re centrally located to Saratoga Race Course, RPI, SUNY Albany and Siena College and Downtown Albany is only 10 miles south. There are 114 pet friendly rooms consisting of studio, 1- and 2-bedroom suites with fully equipped kitchens, free Wi-Fi and smart TV’s. An indoor heated pool and fitness center are also available with safety restrictions in place. The TownePlace Suites Latham is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. A Room Attendant will be responsible for maintaining the cleanliness of our guest rooms and suites. Role: • Clean rooms/suites as assigned by supervisor ensuring quality of cleanliness and customer service. This includes cleaning floors, vacuuming, changing linens, making beds, cleaning bathrooms., • Reporting discrepancies and maintenance problems to supervisor., • Providing excellent customer service by responding promptly to guest requests. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: Previous experience in a hotel setting or open to training. Excellent customer service skills. Able to work alone or as part of a team. Ability to work on feet for extended periods. Can navigate a cart weighing up to 100 lbs., and lift, carry up to 25 lbs. And most importantly an engaging personality. This position requires weekend availability. What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets – our associates– healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • Paid Weekly (Every Friday!), • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, • Paid Holidays, • Tuition Reimbursement, • Flexible Spending Account, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • Long-Term Disability Insurance, • Employee Assistance Program, • Hotel Discounts – for You, Your Friends and Family, • Monthly Employee Appreciation Activities & Events, • Learning and Development Opportunities Rate of Pay: $17.25/hour

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Thoroughly clean guestrooms

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Remove all trash and dirty linen from guestrooms and hallways. Clean room with the door closed according to standards, unless requested to do ot

Hilton Cleaner (Room Attendant) Job Description. This role ensures Hilton's quality standards are met by providing exceptional cleanliness and attention to detail.

Job Description JOB SUMMARY The cook is responsible to prepare, season, and cook menu and non-menu orders according to Brand specifications. He/she will also clean and sanitize all work areas including kitchens, food preparation, dish washing, storage, service and other areas as directed. He/she may help order supplies or help keep records and accounts. He/she will follow safe food handling and service practices and work closely with the sales staff to service guests, meeting rooms, events, catering, restaurants and bars. He/she will comply with any licensing or regulatory requirements. QUALIFICATION STANDARDS EDUCATION & EXPERIENCE • High school diploma or equivalent is preferred., • Must be fluent in English., • Food handling certificate in states or counties where required. PHYSICAL REQUIREMENTS • Long and flexible hours sometimes required., • Must be able to work evenings, weekends and holidays as needed., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to reach overhead, utilize both hands, to bend over, to stoop and kneel., • Must be capable of climbing and descending stairs during their shift. MENTAL REQUIREMENTS • Must be able to understand and follow directions, guidelines and work objectives as set forth by his/her supervisor., • Must be able to understand potential hazards and subsequent procedures involved in working around commercial chemical agents., • Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work in a pre-specified amount of time. DUTIES AND RESPONSIBILITIES SERVICE ATTITUDE AND COMMUNICATION • Maintain high standards of personal appearance and grooming, which include compliance with Brand dress code and uniform requirements., • Maintain a professional and friendly demeanor at all times., • Must be always attentive, courteous and efficient in the dealings with guests, managers and all other employees., • Establish and maintain good communications and team work with fellow employees and other departments within the hotel., • Develop a team player attitude for the good of the hotel., • Interact with guests by being professional. FOOD & HANDLING RESPONSIBILITY • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices., • Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, roasters, hot plates, buffets, etc., • Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock., • Season and cook food according to standards or recipes., • Weigh, measure, and mix ingredients according to recipes., • Portion, arrange, and garnish food, and serve food to waiters or guests., • Complete prep in advance as required by supervisor., • Responsible for the sanitation of the kitchen and food preparation areas., • Follow safe food handling and service practices at all times., • Work closely with the sales staff to service the meeting rooms, events with catering and any other needs., • Practice safety throughout the work shift by removing/correcting any hazards identified., • Follow all Brand safety practices such as: wearing personal protective equipment, reading chemical warning labels, and all other safe work practices., • Responsible for food service set up and break down., • Handle meeting room catering needs. Frequently check with contact person of meeting to see if anything else is needed., • Must be able to operate grills, ovens, hot plates, buffets, juice and milk machines, commercial refrigerators and freezers, coffee brewer, commercial dishwasher, and vacuum cleaner., • Maintain the kitchen in an orderly and clean fashion., • Wash dirty dishes as soon as possible., • Restock any necessary items during service hours., • Monitor food inventories and maintain appropriate levels; do grocery shopping activities. GENERAL RESPONSIBILITY • Comply at all times with Brand compliance standards and regulations to encourage safe and efficient hotel operations., • Participate in all-employee meetings, events and other functions required by management., • Be familiar with all policies, hotel rules and hotel terminology., • Attend meetings as required by management., • Perform any other duties as requested by management. Powered by JazzHR eb0cv88SHF

Job Description Housekeeping is the perfect department for someone who likes to clean, enjoys being active throughout the day, likes to make customers happy through their work, and thrives in a hospitality environment. You enjoy cleaning and making sure everything's in its place. You pitch in to help housekeeping with heavy lifting and attend to guest needs. As a full-time employee, you will receive the following: • Competitive Pay, • Paid Time Off - Holiday, Vacation and Personal Days, • Great Benefits including Medical and Dental Insurance, • Voluntary Short-Term Disability Insurance, • 401K Retirement Program with company contribution - FREE MONEY!, • Hilton and Turf Hotel Employee Room Night Discounts, • Employee Awards, • Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms, • Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays, • Greet guests in a friendly manner, • Report maintenance deficiencies and items in need of repair, • Stock and maintain supply rooms, as needed, • Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed, • Deliver guest requests and assist in cleaning guest rooms, as needed, • Maintains and promotes a positive and cooperative work relationship with all hotel departments. ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire work shift. Requires ability to push vacuum, reach, stretch, and bend in routine daily work activities. Requires ability to lift 25 - 35 pounds intermittently during the work day. Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.

Job Description Food and Beverage Supervisor Turf Hotels, Inc. is currently looking for a Food & Beverage Supervisor to join the team at our Homewood Suites Albany. As Food & Beverage Supervisor, you'll be responsible for assisting in overseeing and directing the daily operation of the Food & Beverage operation and protection of the asset. As a full-time employee, you will receive the following: • Competitive Pay, • Paid Time Off - Holiday, Vacation and Personal Days, • Great Benefits including Medical and Dental Insurance, • Voluntary Short-Term Disability Insurance, • 401K Retirement Program with company contribution - FREE MONEY!, • Responsible for the setup, service, maintenance and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, if needed., • Assist in recruiting, interviewing and training team members., • Monitor and develop team member performance to include, but not limited to, providing supervision, conducting coach and counseling and performance evaluations with guidance from the AGM and GM., • Responsible for the setup of the managers reception that takes place every Wednesday., • Assists with ordering and maintaining relationships with vendors., • Review Banquet Event Orders to ensure proper ordering and preparation for conferences and meetings., • Maintain a warm and friendly demeanor at all times., • Respond to guest complaints in a timely manner., • Monitor and assess product quality, service and guest satisfaction trends, evaluate and address issues and make improvements accordingly., • Ensure compliance with health, safety, sanitation and alcohol awareness standards., • Compliance of brand and quality assurance standards., • Assist in conducting food and beverage inventories monthly., • Develop weekly staff work schedule with GM approval., • Maintains high standards of personal appearance and grooming, which include compliance with the dress code., • Performs any other duties as requested by general manager. Education and Experience • High School Diploma or GED certificate is required., • At least two years of food and beverage experience is preferred, • Prior guest service experience in hospitality environment is preferred, • Ability to interpret and perform intermediate computer functions., • Must be proficient in Outlook, Word and Excel.

Job Description The ideal candidate will possess the following qualifications: • 1 year of management experience or 2 years of assistant management experience in a full-service restaurant and/or hotel food and beverage operation, • Passion for elevated service and creative revenue generation, • Upscale casual and/or fine dining experience a plus Job Responsibilities As a Food and Beverage Manager, you would be responsible for directing and organizing the activities and services of the hotel food and beverage Outlets and Banquets in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: • Manage daily outlet/banquet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, implement marketing initiatives, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation, • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and delivering recognition and reward, • Monitor and assess product, service and satisfaction trends, evaluate and address issues and make improvements accordingly, • Implements effective controls of food, beverage and labor costs, • Ensure compliance with health, safety, sanitation and alcohol awareness standards, • Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage services and to maximize overall revenue, • Ensure team members have current knowledge of outlet/banquet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events, • Interview, onboard and provide ongoing training to team members, • Supervises, counsels, schedules and evaluates staff What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: • Hospitality - We're passionate about delivering exceptional guest experiences., • Integrity - We do the right thing, all the time., • Leadership - We're leaders in our industry and in our communities., • Teamwork - We're team players in everything we do., • Ownership - We're the owners of our actions and decisions., • Quality, • Productivity, • Dependability, • Customer Focus The Hilton Albany offers Medical, Dental, Vision, a 401k plan, Hilton travel benefits, free lunch, and parking. Hilton Hotel Albany is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D To apply, please use the following URL:

Job Description JOB SUMMARY The Guest Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. He/she is also responsible for all reservation and inquiry calls during their shift. He/she is expected to actively develop superior service skills in dealing with clients, guest, and co-workers. QUALIFICATION STANDARDS EDUCATION & EXPERIENCE • Experience in hotel or a related field preferred., • Hilton/OnQ experience preferred., • High school diploma or equivalent required., • Long hours sometimes required., • Must be able to work evenings, weekends and holidays as needed., • Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must work well in stressful, high pressure situations., • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers., • Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary., • Must maintain composure and objectivity under pressure., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately. DUTIES AND RESPONSIBILITIES SERVICE ATTITUDE AND COMMUNICATION • Maintain high standards of personal appearance and grooming, which include compliance with Brand dress code and uniform requirements., • Maintain a professional and friendly demeaner at all times., • Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel., • Must be always attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees., • Demonstrate a genuine care and commitment to guest service., • Greet and welcome all guests approaching the front desk in accordance with Brand standards., • Develop a team player attitude for the good of the hotel.GUEST REPRESENTATIVE RESPONSIBILITY, • Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay., • Handle check-ins and check-outs in a friendly, efficient and courteous manner., • Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Answer all guest inquires (i.e. hotel services and amenities, the area, etc.)., • Ensure delivery of packages, mail and messages as needed to guests., • Follow all Brand credit policies., • Be aware of all rates, packages and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow rate quoting guidelines., • Fully understand and be able to operate all relevant aspects of the front desk computer system., • Focus on his/her role in contributing to guest satisfaction surveys., • Demonstrate appropriate phone skills., • Use brand selling guidelines as part of the inquiry call process., • Consistently perform above average in the mystery call process., • Follow up on all wait list reservations., • Manage suite inventory., • Complete shift responsibility checklist., • Keep front office area clean and organized. Pay is $17 per hour Powered by JazzHR WsEjwccOoq

Job Description We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! As a full-time employee, you will receive the following: • Competitive Pay, • Paid Time Off - Holiday, Vacation and Personal Days, • Great Benefits including Medical and Dental Insurance, • Voluntary Short-Term Disability Insurance, • 401K Retirement Program with company contribution - FREE MONEY!, • Hilton and Turf Hotel Employee Room Night Discounts, • Employee Awards, • Assisting guests efficiently, courteously and professionally at all times, • Maintain a high level of service and hospitality, • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner, • Post guest charges, collect payments and follow all cash handling procedures as required by the Hotel, • Be knowledgeable of the hotel brand and various programs (rewards programs, special offers), • Be a great communicator to various departments and management on guest comments and concerns, • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance, • Maintains and promotes a positive and cooperative work relationship with all hotel departments ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds. Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.

Job Description TownePlace Suites Albany Airport/ Latham- 5 Forts Ferry Road, Latham, New York 12110 We are looking for a Front Office Supervisor to join our great Team! We’re centrally located to Saratoga Race Course, RPI, SUNY Albany and Siena College and Downtown Albany is only 10 miles south. There are 114 pet friendly rooms consisting of studio, 1- and 2-bedroom suites with fully equipped kitchens, free Wi-Fi and smart TV’s. An indoor heated pool and fitness center are also available with safety restrictions in place. The TownePlace Suites Latham is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Front Office Supervisor is responsible for coordinating the front office operations of the hotel while providing support to the management team, including but not limited to light administrative work on top of assigned front desk duties. This position requires open availability (days, evenings, overnights, weekends and holidays). Responsibilities include: • Assists in overseeing guest services and front office operations; ensuring superior service is a priority., • Foster a positive, cooperative work environment between front office staff and management., • Greeting guests, complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information., • Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest., • Handles cash, credit card information and goods at the property, • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: • Customer Service experience, in a hotel setting preferred., • Marriott experience is a plus., • High School diploma or equivalent is preferred., • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • $17.50-$19/ hr, • Paid Weekly (Every Friday!), • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, • Paid Holidays, • Tuition Reimbursement, • Flexible Spending Account, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • Long-Term Disability Insurance, • Employee Assistance Program, • Hotel Discounts – for You, Your Friends and Family, • Wellness Programs, • Monthly Employee Appreciation Activities & Events, • Learning and Development Opportunities, • Employee Referral Program

Why Join Us? Because It's "Where You Belong"!.Earning Potential: Market-leading base pay plus commission.Day-One Benefits: Medical, Dental, Vision, 401(k), and more!.Team Member Travel Program: Enjoy discounted rates at incredible properties around the globe.Career Growth: Ongoing training and devel

Full time position shift starting at 11pm - 7:30am.Performs routine duties in the cleaning and servicing of assigned areas and ensures that guests are supplied with the appropriate supplies.Clean all public spaces in hotel as well as back-of-house office areas.Vacuum and dust floors and furniture.Re

Receive accommodation reservations from visitors and take the details of all arriving guests including payment information.Provide information to guests about the procedures, policies and facilities of the hotel.Making accommodation reservations for guests who may be relocating.Maintain all guest re

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

As a Senior Director of All Inclusive & Resorts Marketing Strategy you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's experience to achieve profitable growth. When you join Hilton, our exceptional care extends to you with unmatched perks

Compass Group - - Responsibilities: Maintains dishes, pots, pans, trays, kitchen, work areas, equipment and utensils in orderly and sanitary condition; washes pots, pans and trays based on assigned procedures to ensure complete cleanliness and sanitation; Polishes silver using burnishing machine t

Cracker Barrel - - Responsibilities: Keep pots, pans, forks, and plates spotless and ready to go; Help keep kitchen running smoothly and on schedule; Stay organized and move with purpose; Juggle multiple tasks effectively; Collaborate with team to support a high-velocity dining service.

Red Lobster - 170 Wolf Road - Responsibilities: Cleaning and maintaining all areas of the restaurant; Cleaning and sanitizing all dishware, flatware, glassware, pots, pans and cooking utensils; Safely and correctly operating the dishwasher and other equipment; Emptying all trash in the kitchen and o

Outback Steakhouse - 3670 S Mckinley Parkway - Responsibilities: Maintain cleanliness and organization of dishes and small wares; Dispose of trash and remove linen bags; Ensure washed items meet rinse and wash temperature criteria; Optimize cleanliness of the kitchen; Maintain a clean and safe work

Olive Garden - - Responsibilities: Clean and sanitize dishes, utensils, and kitchen equipment; Maintain cleanliness of back-of-house and dining areas; Follow safety and sanitation guidelines to ensure guest safety; Assist with overall kitchen operations as needed; Support team to ensure timely dish

Compass Group - - Responsibilities: Maintain dishes, pots, pans, trays, and kitchen work areas in sanitary condition; Ensure cleanliness and sanitation of kitchen equipment and surfaces; Transfer supplies and equipment between storage and work areas; Help load and unload supplies and product; Remov

Texas Roadhouse - 900 Young Street - Responsibilities: Operating the dish machine; Supervising rinse and wash temperatures; Changing water, storing, and using dish chemicals properly; Setting up and organizing the dish racks; Removing trash.

Dave & Busters - - Responsibilities: Clean and sanitize all dishware, flatware and glassware; Safely and correctly operate all kitchen equipment; Sort dishware and flatware to prevent loss or disposal; Maintain cleanliness of kitchen and dish areas, floors, walls and drains; Assist other kitchen st

BJ's Restaurant & Brewhouse - - Responsibilities: Wash, clean, and store dishes, pots, pans, cooking equipment, utensils, and containers; Keep the dish room, station, and equipment clean and organized; Set up the dish machine and inspect and test sanitizer for proper temperature or chemical mix; As

Longhorn Steakhouse - - Responsibilities: Cleaning dishes, utensils, glassware, pots, and pans; Assisting in maintaining a clean restaurant; Stocking supplies for our service and culinary team.

Schulte Companies - - Responsibilities: Clean and sanitize rooms and public areas to company-mandated standards; Ensures that rooms have clean linen, bedding and towels; Maintains knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings; Ens

Trinity Health - 315 South Manning Boulevard - Responsibilities: Checking in/out patients; Insurance verification; Appointment scheduling; Medical record maintenance; Answering phones.

Kohl's - 54 Crossing Boulevard - Responsibilities: Clean all areas of the store (e.Kohl's best practices and standards procedures, guidelines, and methods; Utilize only approved chemicals, supplies, and equipment to ensure a safe and clean environment; Maintain levels of company-approved chemicals a