Hotel Front Desk Supervisor
14 days ago
Portland
Job Description The Canopy by Hilton Portland Pearl District is hiring a Front Desk Supervisor. The Hotel Front Desk Supervisor manages daily front office operations, leading staff to ensure exceptional guest service, efficient check-ins/check-outs, and accurate billing. They handle guest complaints, train employees, manage room inventory, and coordinate with housekeeping, acting as a key liaison between staff and management to maintain service standards. Responsibilities: • Staff Leadership & Training: Train, coach, schedule, and supervise front desk agents to ensure high-quality service and adherence to policies., • Guest Service & Problem Resolution: Resolve guest issues, complaints, and special requests promptly to ensure satisfaction., • Operational Oversight: Manage daily operations, including checking room availability, coordinating group arrivals, and monitoring front desk cleanliness., • Financial & Administrative Duties: Oversee cash drawers, credit card transactions, billing accuracy, and potentially, Night Audit,, night audit procedures., • Communication: Maintain communication with housekeeping and maintenance departments regarding room status and maintenance issues. Qualifications: Requirements • Experience: Previous hotel front desk experience is typically required, with some roles requiring supervisory experience., • Skills: Strong communication, organizational, and computer skills, particularly with property management systems (PMS)., • Availability: Must be flexible to work weekends, holidays, and various shifts. About Company Find us in the Pearl District, surrounded by vibrant shopping and dining. Downtown Portland, Union Station, and cultural attractions like Powell's City of Books are within a six-minute walk.