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Job DescriptionABOUT WAY Way is building the AI, data, and infrastructure layer for the experience economy. As artificial intelligence automates labor and people reclaim time, the shift toward spending on experiences over things only accelerates. Way sits at the center of that shift as the platform, intelligence layer, and curated marketplace on which experiences are created, distributed, and sold. Founded in 2020 and headquartered in Austin with offices in Paris and San Francisco, Way built the category of experiences in hospitality from the ground up, during a pandemic that had shut the industry down. Leading global travel, retail, lifestyle, and hospitality brands leverage Way, including Hyatt, Hilton, Alaska Airlines, Aspen, Piaget, and countless others. Way’s position is layered by design: a proprietary data network built on millions of experiential data points, the system of record for experiential operations, an e-commerce layer embedded directly into partners’ customer journeys, and a marketplace through Partner Exchange, where brands across hospitality, travel, lifestyle, and retail co-create and co-sell experiences with one another. Every brand that joins makes the network more valuable to every brand already on it. That combination of data, workflow, distribution, and network effects is not something that can be vibe-coded into existence. It compounds. It is what positions Way as the durable infrastructure for the experience economy regardless of how the technology landscape evolves. Way is backed with $22m in capital from Tiger Global and strategic family offices and angel investors. The company has mid-8 figures of ARR from a global enterprise customer set, with outstanding growth and efficiency metrics. The Role We’re looking for a Staff Data Scientist to help build the intelligence layer that will shape the future of Way. You’ll turn the data generated across our platform into trusted insights, models, and decision systems that make every part of the product smarter — from pricing and merchandising to personalization, forecasting, recommendations, and automation. This is a hands-on, staff-level individual contributor role with broad ownership across data science and analytics engineering. You’ll work closely with Product and Engineering to build our data foundation, identify the highest-impact problems to solve, develop and validate solutions, and bring successful work into production. You won’t inherit a mature data science organization, a perfectly clean dataset, or a queue of predefined modeling tasks. We’re looking for someone who is excited to build from the ground up, operate with ambiguity, and play a foundational role in how Way uses data and intelligence across the company and product. What You’ll Do Play a foundational role in the future of Way by building the data and intelligence layer that will ultimately power smarter decisions across every aspect of our product - from pricing and merchandising to personalization, forecasting, and automation. Build and own Way’s data and analytics foundation, bringing together product, transactional, customer, and partner data into reliable, reusable data products. Establish the core metrics, data models, and definitions that give Way and our customers a consistent, trustworthy understanding of their business. Identify high-impact opportunities to apply data science and machine learning across the Way platform, then build and ship models, experiments, and decision systems that create measurable value. Partner closely with product and engineering to turn data and models into real product capabilities - progressing from insights, to recommendations, to intelligent automation as the evidence supports it. Set a high bar for analytical rigor and responsible use of data, clearly communicating what the evidence supports, where uncertainty exists, and where better data is needed. What We’re Looking For Significant experience applying data science to real product, marketplace, commerce, or customer problems, with a record of shipping models, experiments, or decision systems that drove measurable business impact. Experience building a data and analytics foundation from the ground up - from raw operational and behavioral data through pipelines, modeling, business definitions, and production-ready datasets. Expert SQL and strong Python skills, with strong foundations in statistics, experimentation, forecasting, and model evaluation. Experience working at a high-growth startup or similarly fast-moving environment, where you’ve operated with ambiguity, moved quickly, and taken ownership beyond a narrowly defined role. Strong product judgment: you can take an ambiguous business problem, turn it into a testable question, and choose the simplest rigorous approach capable of answering it. High ownership and clear communication, with the ability to work closely with product and engineering from exploration through production. Why Way Way is a company for people who want to do the best work of their careers, at a technology company, but in an industry that will continue to flourish as humanity embraces AI. The standard for building an exceptional software company has changed, and Way is being built to meet it, with urgency, ownership, and a pace of execution well above the industry norm. The market direction is not in question. As AI absorbs more and more work, humans have more time and more money to spend on experiences, and the brands they spend it with need infrastructure they cannot build themselves. Compensation: competitive salary calibrated to experience, and meaningful equity in a sustainably growing company with real value creation already realized. Coverage: full health, dental, and vision. The work: direct access to the world’s most recognized consumer brands and the mandate to move quickly on their behalf. The tools: the best available, and the expectation that you use them to raise your own ceiling. Experience firsthand: an annual hotel and travel stipend at the properties and partners in Way’s global ecosystem. Where you’ll be: in a beautiful office in Austin, San Francisco, or Paris. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionABOUT WAY Way is building the AI, data, and infrastructure layer for the experience economy. As artificial intelligence automates labor and people reclaim time, the shift toward spending on experiences over things only accelerates. Way sits at the center of that shift as the platform, intelligence layer, and curated marketplace on which experiences are created, distributed, and sold. Founded in 2020 and headquartered in Austin with offices in Paris and San Francisco, Way built the category of experiences in hospitality from the ground up, during a pandemic that had shut the industry down. Leading global travel, retail, lifestyle, and hospitality brands leverage Way, including Hyatt, Hilton, Alaska Airlines, Aspen, Piaget, and countless others. Way’s position is layered by design: a proprietary data network built on millions of experiential data points, the system of record for experiential operations, an e-commerce layer embedded directly into partners’ customer journeys, and a marketplace through Partner Exchange, where brands across hospitality, travel, lifestyle, and retail co-create and co-sell experiences with one another. Every brand that joins makes the network more valuable to every brand already on it. That combination of data, workflow, distribution, and network effects is not something that can be vibe-coded into existence. It compounds. It is what positions Way as the durable infrastructure for the experience economy regardless of how the technology landscape evolves. Way is backed with $22m in capital from Tiger Global and strategic family offices and angel investors. The company has mid-8 figures of ARR from a global enterprise customer set, with outstanding growth and efficiency metrics. We are seeking an experienced Senior Data Engineer to establish and lead our data infrastructure as an early member of our data team. This role will be responsible for building our entire data platform from the ground up, implementing a comprehensive data lake and pipeline architecture, and establishing a culture of data-driven decision-making throughout our organization. The ideal candidate will serve as both a technical leader and data advocate, driving automation excellence while flexing into data science and analytics responsibilities as needed. Key ResponsibilitiesData Infrastructure & Pipeline Architecture • Design and implement a comprehensive data lake architecture using modern cloud-native technologies, • Build scalable ETL/ELT pipelines for real-time and batch data processing across all data sources, • Establish data ingestion frameworks to collect data from application APIs, third-party services, and databases, • Architect automated data quality monitoring, validation, and alerting systems, • Create robust data warehousing solutions optimized for analytics and business intelligence, • Implement DataOps practices with automated testing and deployment pipelines (CI/CD for data)Data Engineering & Analysis, • Develop and maintain Python-based data processing frameworks and utilities, • Build an automated data pipeline orchestration using Apache Airflow or similar tools, • Create streaming data processing solutions using Apache Kafka, Kinesis, or Pub/Sub, • Implement infrastructure as code for all data platform components (Terraform, CloudFormation), • Establish feature stores and data models that support both operational and analytical workloads, • Optimize data storage costs and query performance across the entire platform, • Collaborate with product and business teams to identify key metrics, KPIs, and analytical requirements, • Build automated reporting dashboards and self-service business intelligence tools, • Support predictive modeling initiatives and A/B testing frameworksRequired Experience, • Minimum 5+ years of hands-on data engineering experience with increasing responsibility, • Preferred 7+ years in data engineering, analytics engineering, or data platform roles, • Proven track record of building data systems from scratch or leading data infrastructure transformations, • Experience working as a solo data engineer or in small, autonomous data teamsRequired Technical Skills, • Python proficiency required - demonstrated experience building data pipelines, ETL frameworks, and automation scripts, • SQL expertise - advanced knowledge of complex queries, performance optimization, and data modeling, • Strong experience with cloud platforms (AWS, GCP, or Azure) and their data services, • Proficiency with data lake technologies (Delta Lake, Apache Iceberg, or Apache Hudi), • Experience with data orchestration tools (Apache Airflow, Prefect, Dagster, or similar), • Knowledge of streaming data technologies (Apache Kafka, Kinesis, Pub/Sub), • Familiarity with data warehouse technologies (Snowflake, BigQuery, Redshift, Databricks), • Understanding of containerization (Docker, Kubernetes) and infrastructure as code, • Experience with version control systems (Git) and collaborative development workflowsPreferred Qualifications, • Background in real-time analytics and event-driven architectures, • Previous experience in startup or fast-paced environments, • Understanding of data privacy regulations (GDPR, CCPA) and security best practices, • Experience with performance monitoring and observability tools, • Knowledge of dimensional modeling and data warehouse design patternsWhy Join Way? Way is a company for people who want to do the best work of their careers at a technology company and in an industry that will continue to flourish as humanity embraces AI. The standard for building an exceptional software company has changed, and Way is being built to meet it, with urgency, ownership, and a pace of execution well above the industry norm. The market direction is not in question. As AI absorbs more and more work, humans have more time and more money to spend on experiences, and the brands they spend it with need infrastructure they cannot build themselves. • Compensation: competitive salary calibrated to experience, and meaningful equity in a sustainably growing company with real value creation already realized., • Coverage: full health, dental, and vision., • The work: direct access to the world’s most recognized consumer brands and the mandate to move quickly on their behalf., • The tools: the best available, and the expectation that you use them to raise your own ceiling., • Experience firsthand: an annual hotel and travel stipend at the properties and partners in Way’s global ecosystem., • Where you’ll be: in a beautiful office in Austin, San Francisco, or Paris. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Summary: The Chief Engineer ensures the effective and efficient operation of the hotel’s physical assets and grounds by implementing a routine preventative maintenance program, carrying out needed repairs in a timely and cost-effective manner, and managing assigned staff effectively. Essential Functions: • Effectively manage department employees; hire, train, develop, empower, coach and counsel, and motivate employees; conduct performance reviews; resolve problems; take disciplinary action; and recommend termination of employment, as necessary; develop weekly staffing schedules to optimize staff productivity., • Develop, implement, and manage a maintenance program and negotiate maintenance contracts for the hotel, in compliance with Company/Brand standards and Federal/State codes and regulations to ensure the safety, convenience and satisfaction of all guests, managers, and employees., • Implement Emergency Programs; ensure related equipment is maintained; conduct inspections and drills; train employees on emergency procedures; maintain accurate records to ensure a safe environment which protects the assets, guests, and employees., • Develop, implement, and manage an energy conservation program for the hotel to minimize expense., • Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed for minimal cost., • Inventory tools, equipment, and supplies monthly; order supplies and equipment for the department, as needed; maintain cost-effective inventory levels., • Contribute to the development of the department’s annual budget, including the identification of needed and potential capital expenditures; monitor actual results to meet/exceed goals., • Implement Company or Brand programs in accordance with established procedures and comply with all related Federal/State laws and regulations to ensure a high level of quality and customer satisfaction., • Resolve guest requests/complaints in a courteous, efficient and safe manner to maintain a high level of customer satisfaction and quality., • Complete special projects and participate in task forces/committees, as assigned., • Other duties as assigned by management. Skills: • Advanced knowledge of building management/engineering., • Advanced mechanical competencies., • Solid supervisory/management skills, especially in areas of recruitment, coaching, and counseling., • Good written and verbal communication skills; must be able to read, write, and speak English., • Solid negotiating and conflict resolution skills., • Atleastentrylevelcomputerskills., • Good command of the English language; second language proficiency desirable, • Good customer service skills., • Excellent organizational and planning skills, • Ability to work well independently and in a team environment. Competencies: • Action Oriented – Takes initiative. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others., • Communication Skills – Is able to communicate clearly and succinctly in a variety of communication settings, styles, and methods; can get messages across that have the desired effect., • Hiring and Staffing – Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staff., • Listening – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees., • Productivity – Manages workload, works efficiently, meets goals and objectives., • Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Experience and Education: • High School education or equivalent work experience., • 5+yearsofexperienceinbuildingmaintenanceorrelatedindustry, • 2+ years of supervisory experience., • All positions must also complete any additional training required by manager or as assigned by the Brand or Moody. Licenses & Certifications: • HVAC Certification required. Physical Demands & Work Environment: • The employee is frequently required to stand, bend, kneel, walk and reach with hands and arms., • This position requires the ability to occasionally lift, push and pull products and supplies, up to 75 pounds., • This job operates in a hotel environment and routinely uses standard maintenance equipment., • Use of paint, pool chemicals, oil, pesticides, and other chemicals., • Workdays and work hours may vary., • This position works indoors and outdoors.

Job DescriptionDescription: The Hilton Austin Airport is looking for a talented Hotel Accounting Manager to join our leadership team. The role is an ideal one for someone with accounting experience looking to grow their career in a fantastic location with strong leadership. Who We Are: The recently refreshed Hilton is located in the historic Air Force command building right on Austin-Bergstrom International Airport property. We are proud to be Austin's gateway full-service hotel. The hotel is managed by Pittsburgh, PA based Prospera Hospitality, with over 20 years of property management experience in hotels, restaurants, and convention centers. What You'll Do: The Hotel Accounting Manager supports the Director of Finance and hotel management team by ensuring compliance with corporate policies, safeguarding hotel assets, and providing accurate financial data for decision-making. This role requires strong attention to detail, excellent communication skills, and the ability to thrive in a fast-paced environment. Financial Oversight -Ensure compliance with corporate policies and procedures. -Prepare accurate, timely financial statements for owners and management. -Provide financial analysis and counsel to support bottom-line objectives. -Assist with month-end reporting and forecasting processes. -Coordinate annual internal/external audits and ensure departmental involvement. Operational Support -Work closely with the DOF, GM, and department heads to provide financial guidance. -Monitor and maintain proper controls to maximize profits and minimize losses. -Process biweekly payroll and assist with accounts receivables and accounts payable functions as needed. -Prepare daily revenue, cash over/short, and payroll reports. Leadership & Team Development -Participate in training and evaluating accounting staff. -Assist with performance reviews and provide disciplinary action when necessary. -Maintain open communication and professionalism within the organization. Additional Duties -Participate in monthly or mid-month inventories and staff meetings. -Support ownership and management teams as needed. What You'll Receive: -This position will pay $60,000 to $65,000 per year with scheduled annual increases. -Healthcare benefits are available, including medical, dental, and vision coverage. Employer paid short-term and long-term disability benefits are provided. -Paid time off is provided, including vacation, sick days, and holidays. -Hilton employees may participate in the Go Hilton employee travel program, offering employees and selected friends and family discounted rates at Hilton company hotels around the world. Requirements: -Accounting background required; hospitality experience preferred. -Strong analytical and organizational skills. -Proficiency in accounting software and Microsoft Office Suite. -Ability to work under pressure and meet deadlines. -Excellent communication and teamwork skills.

Job DescriptionABOUT WAY Way is building the AI, data, and infrastructure layer for the experience economy. As artificial intelligence automates labor and people reclaim time, the shift toward spending on experiences over things only accelerates. Way sits at the center of that shift as the platform, intelligence layer, and curated marketplace on which experiences are created, distributed, and sold. Founded in 2020 and headquartered in Austin with offices in Paris and San Francisco, Way built the category of experiences in hospitality from the ground up, during a pandemic that had shut the industry down. Leading global travel, retail, lifestyle, and hospitality brands leverage Way, including Hyatt, Hilton, Alaska Airlines, Aspen, Piaget, and countless others. Way’s position is layered by design: a proprietary data network built on millions of experiential data points, the system of record for experiential operations, an e-commerce layer embedded directly into partners’ customer journeys, and a marketplace through Partner Exchange, where brands across hospitality, travel, lifestyle, and retail co-create and co-sell experiences with one another. Every brand that joins makes the network more valuable to every brand already on it. That combination of data, workflow, distribution, and network effects is not something that can be vibe-coded into existence. It compounds. It is what positions Way as the durable infrastructure for the experience economy regardless of how the technology landscape evolves. Way is backed with $22m in capital from Tiger Global and strategic family offices and angel investors. The company has mid-8 figures of ARR from a global enterprise customer set, with outstanding growth and efficiency metrics. The Role We’re looking for a highly motivated Chief of Staff to join our team at Way. This individual will work directly with our COO and cross-functional teams to own internal reporting, lead analytical deep-dives, and help Way scale more effectively. The ideal candidate is a data-driven problem-solver with strong business intuition and a bias for action. This is a high-visibility role with significant ownership across strategic operations, revenue operations, internal tooling, and performance tracking. Key Responsibilities • Work closely with the COO to support high-priority strategic and operational initiatives, • Own internal performance metrics and reporting infrastructure across departments, • Build and maintain internal databases to ensure high-quality, scalable business intelligence, • Lead deep-dive analyses to inform decision-making across product, ops, and customer success, • Identify process bottlenecks and recommend scalable, data-backed solutions, • Design frameworks to track key company KPIs and strategic objectives, • Partner cross-functionally to implement dashboards and streamline access to insights, • Take on high-impact projects with little guidance and see them through from idea to executionWhat We’re Looking For, • 3-5 years of experience in consulting, data analytics, investment banking, high-growth startups, or similar, • Strong analytical foundation with experience using Excel, PowerPoint, and internal BI tools, • Ability to independently structure complex problems and communicate insights clearly, • Demonstrated self-starter with grit, adaptability, and a strong sense of ownership, • Comfortable operating with minimal direction in fast-paced, ambiguous environments, • Excellent written and verbal communication skills, • Experience with SQL, Tableau, Looker, or similar tools is a plus, • Hands-on experience with HubSpot or similar CRM tools preferred, • Prior experience in SaaS, B2B tech, or hospitality & travel is a plus, but not requiredWhy Join Way? Way is a company for people who want to do the best work of their careers at a technology company and in an industry that will continue to flourish as humanity embraces AI. The standard for building an exceptional software company has changed, and Way is being built to meet it, with urgency, ownership, and a pace of execution well above the industry norm. The market direction is not in question. As AI absorbs more and more work, humans have more time and more money to spend on experiences, and the brands they spend it with need infrastructure they cannot build themselves. • Compensation: competitive salary calibrated to experience, and meaningful equity in a sustainably growing company with real value creation already realized., • Coverage: full health, dental, and vision., • The work: direct access to the world’s most recognized consumer brands and the mandate to move quickly on their behalf., • The tools: the best available, and the expectation that you use them to raise your own ceiling., • Experience firsthand: an annual hotel and travel stipend at the properties and partners in Way’s global ecosystem., • Where you’ll be: in a beautiful office in Austin, San Francisco, or Paris. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionABOUT WAY Way is building the AI, data, and infrastructure layer for the experience economy. As artificial intelligence automates labor and people reclaim time, the shift toward spending on experiences over things only accelerates. Way sits at the center of that shift as the platform, intelligence layer, and curated marketplace on which experiences are created, distributed, and sold. Founded in 2020 and headquartered in Austin with offices in Paris and San Francisco, Way built the category of experiences in hospitality from the ground up, during a pandemic that had shut the industry down. Leading global travel, retail, lifestyle, and hospitality brands leverage Way, including Hyatt, Hilton, Alaska Airlines, Aspen, Piaget, and countless others. Way’s position is layered by design: a proprietary data network built on millions of experiential data points, the system of record for experiential operations, an e-commerce layer embedded directly into partners’ customer journeys, and a marketplace through Partner Exchange, where brands across hospitality, travel, lifestyle, and retail co-create and co-sell experiences with one another. Every brand that joins makes the network more valuable to every brand already on it. That combination of data, workflow, distribution, and network effects is not something that can be vibe-coded into existence. It compounds. It is what positions Way as the durable infrastructure for the experience economy regardless of how the technology landscape evolves. Way is backed with $22m in capital from Tiger Global and strategic family offices and angel investors. The company has mid-8 figures of ARR from a global enterprise customer set, with outstanding growth and efficiency metrics. The Role We’re looking for a Senior Product Engineer to help build the next generation of Way. You’ll work across the stack to turn ambitious product ideas into fast, polished, and reliable experiences for the brands, operators, and guests who use Way. You’ll work closely with Product and Design to shape the problem, prototype solutions, make pragmatic technical decisions, and own features from idea through production. The work spans new product capabilities and the existing platform that serves enterprise customers every day. This is a role for an experienced, hands-on builder who cares equally about product quality and software craftsmanship. You should be comfortable moving from React interaction details to TypeScript services, PostgreSQL models, integrations, observability, and production operations. We use AI and coding agents as everyday development tools, with the expectation that you verify and own what ships. What You’ll Do Build customer-facing product capabilities across Way—from discovery and merchandising to booking, payments, the guest journey after a room is booked, reporting, and third-party integrations. Build AI-powered functionality into the core of Way. Work closely with Product and Design to shape ambiguous problems, prototype quickly, and iterate toward experiences that feel intuitive, responsive, and distinctly Way. Drive complex, end-to-end features across React and Next.js frontends, TypeScript and NestJS services, PostgreSQL, and event-driven workflows. Own a product domain or platform capability through design, implementation, testing, production release, runbook, and operational follow-through. Develop a deep understanding of the critical workflows and operational risks, improving the existing platform while helping establish clearer boundaries, contracts, and independently deployable capabilities. What We’re Looking For 5+ years of experience building and operating customer-facing products in a high-quality software environment, with the depth and scope expected of a senior or staff-level engineer. Strong React and TypeScript fundamentals, with production experience across browser technologies, Node.js, APIs, PostgreSQL, and serverless or managed cloud services, especially on GCP. A track record of driving complex, end-to-end features with visible customer or business impact—not only incremental improvements and refactors. Product sensibility: you care about UX, speed, and polish, and you speak up when something does not feel right. Comfort working without heavy PM overhead: you help shape the problem, make tradeoffs explicit, create clarity across teams, and reduce large goals to safe, valuable increments. A high-ownership mindset: you are a self-directed, full-lifecycle builder who takes responsibility for testing, reliability, security, observability, and what happens after launch, while raising the engineering bar for the people around you. Why Way Way is a company for people who want to do the best work of their careers, at a technology company, but in an industry that will continue to flourish as humanity embraces AI. The standard for building an exceptional software company has changed, and Way is being built to meet it, with urgency, ownership, and a pace of execution well above the industry norm. The market direction is not in question. As AI absorbs more and more work, humans have more time and more money to spend on experiences, and the brands they spend it with need infrastructure they cannot build themselves. Compensation: competitive salary calibrated to experience, and meaningful equity in a sustainably growing company with real value creation already realized. Coverage: full health, dental, and vision. The work: direct access to the world’s most recognized consumer brands and the mandate to move quickly on their behalf. The tools: the best available, and the expectation that you use them to raise your own ceiling. Experience firsthand: an annual hotel and travel stipend at the properties and partners in Way’s global ecosystem. Where you’ll be: in a beautiful office in Austin, San Francisco, or Paris. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDescription: Lead the Engineering Operations Behind Exceptional Hospitality Prospera Hospitality is seeking an experienced, strategic, and hands-on Director of Engineering to oversee engineering and maintenance operations for the Hilton Austin Airport. This leadership position is responsible for ensuring the efficient operation, maintenance, safety, and preservation of all hotel's physical assets. The Director of Engineering will work closely with the General Manager, Regional Leadership, and property team to drive operational excellence, asset protection, regulatory compliance, preventative maintenance initiatives, and capital improvement projects. There will be opportunity to assist across the Prospera Portfolio of hotels and restaurants. The ideal candidate is a proactive leader with strong technical expertise, project management experience, and a passion for maintaining exceptional hotel environments that enhance both guest satisfaction and team member success. Who We Are: The recently refreshed Hilton is in the historic Air Force command building right on Austin-Bergstrom International Airport property. We are proud to be Austin's gateway full-service hotel. The hotel is managed by Pittsburgh, PA based Prospera Hospitality, with over 20 years of property management experience in hotels, restaurants, and convention centers. Essential Responsibilities: Engineering Leadership · Provide leadership and strategic direction to engineering and maintenance team. · Recruit, train, mentor, and develop engineering personnel. · Establish performance expectations, accountability standards, and development plans. · Foster a culture of safety, service excellence, and continuous improvement. Property Maintenance & Asset Management Oversee the operation, maintenance, and repair of all building systems, including: · HVAC · Electrical · Plumbing · Mechanical systems · Refrigeration equipment · Fire and life safety systems · Kitchen and laundry equipment · Building infrastructure · Ensure preventative maintenance programs are effectively implemented and documented. · Conduct property assessments and identify opportunities to improve facility performance and asset longevity. · Ensure work orders and maintenance requests are completed timely and effectively. · At times, provide technical guidance for engineering operations across designated Prospera Hospitality properties. · At times, conduct site visits to assess facility conditions and operational standards. · Support General Managers in identifying and prioritizing maintenance and capital needs. Financial & Capital Planning · Develop and manage engineering department budgets. · Monitor labor, utility, and maintenance expenditures. · Identify opportunities for cost savings, energy efficiency, and sustainability improvements. · Assist in the planning, budgeting, and execution of capital projects and renovations. · Review contractor proposals, negotiate vendor agreements, and ensure project completion within scope and budget. Safety, Compliance & Risk Management Ensure compliance with: · Hilton brand standards · OSHA requirements · Local, state, and federal regulations · Fire and life safety standards · Environmental regulations · Building codes · Lead hotel emergency preparedness programs and response initiatives. · Maintain all required permits, inspections, certifications, and compliance documentation. · Partner with property leadership to reduce risk and support a safe environment for guests and team members. What We Offer: Prospera Hospitality provides a competitive compensation and benefits package, including: · Medical, Dental, and Vision Insurance · 401(k) Plan with Company Match · Paid Time Off · Paid Holidays · Employer paid Life and Disability Insurance · Hilton Team Member Travel Program Requirements: · Minimum of 5 years of progressive engineering leadership experience. · Previous experience as a Director of Engineering, Assistant Director of Engineering, Chief Engineer, or equivalent leadership role. · Strong working knowledge of hotel mechanical, electrical, plumbing, HVAC, and life safety systems. · Experience managing preventative maintenance programs and capital improvement projects. · Knowledge of OSHA regulations and building compliance standards. · Proven leadership, communication, and organizational skills. · Occasional travel to other Prospera locations to provide guidance on projects and infrastructure. · Ability to work flexible schedules, including evenings, weekends, and holidays when operationally necessary. Preferred · Hilton brand experience strongly preferred. · Multi-property engineering management experience. · Engineering-related degree, certification, or trade license. · Certified Pool Operator (CPO) certification or ability to obtain. · Experience in both full-service and focused-service hotel environments. · Experience working in union and non-union settings.

Job DescriptionDescription: Hilton Austin Airport is seeking an Accounting Clerk to join our team! This is an excellent opportunity for an accounting professional who is looking to grow their career in a dynamic hospitality environment. Working alongside a strong leadership team, you will gain valuable experience while contributing to the success of one of Austin's premier airport hotels. If you are detail-oriented, organized, and eager to advance your accounting career, we would love to hear from you. About Us The recently refreshed Hilton is in the historic Air Force command building right on Austin-Bergstrom International Airport property. We are proud to be Austin's gateway full-service hotel. The hotel is managed by Pittsburgh, PA based Prospera Hospitality, with over 20 years of property management experience in hotels, restaurants, and convention centers. Job Summary The Accounting Clerk assists with the accurate and timely processing of financial transactions, ensuring compliance with hotel policies and established accounting practices. This role supports accounts payable, accounts receivable, income audit, and general administrative accounting tasks. Key Responsibilities • Process and verify invoices, ensuring proper coding and approvals, • Prepare daily bank deposits and reconcile transactions, • Assist with accounts receivable billing, posting payments, and following up on outstanding balances, • Review and audit daily revenue reports for accuracy, • Maintain organized financial records and documentation, • Support the month end closing process, • Respond to internal and external inquiries regarding financial matters, • Assist with departmental reporting and special projects as assigned Requirements: Requirements • High school diploma or equivalent required; Associate degree in accounting or related field preferred, • Previous hotel accounting or general accounting experience strongly preferred, • Working knowledge of basic accounting principles, • Proficiency with Microsoft Excel and accounting systems., • Strong attention to detail and organizational skills, • Ability to maintain confidentiality and handle sensitive information, • Excellent communication and customer service mindset What You'll Receive: • This position will have a pay range of $22.00 to $24 per hour with scheduled annual increases., • Healthcare benefits are available, including medical, dental, and vision coverage., • Employer paid short-term and long-term disability benefits are provided., • Paid time off is provided, including vacation, sick days, and holidays. Hilton employees may participate in the Go Hilton employee travel program, offering employees and selected friends and family discounted rates at Hilton company hotels around the world.

Job Description Immediately Hiring Location: 500 E 4th St (inside Hilton Hotel) The UPS Store Associate is responsible for assisting and delivering exceptional service to all customers. Services provided at the UPS Store include receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The associate will grow into becoming an expert in services, products, and value options to advise customers by providing accurate information. The ideal associate has previous retail customer service experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. Positions are part-time with shift availability in the mornings (7:30am-2:00pm) and weekend shifts are required (9:00AM-5:00PM). This role offers opportunities to grow into full‑time and leadership positions while working in a supportive, customer‑focused environment. Compensation: $17.00 / hour based on experience. This application is for consideration at the following location: 500 E 4th St (inside Hilton Hotel) We look forward to hearing from you! RESPONSIBILITIES Delivers outstanding customer service to walk-in customers and telephone inquiries Willingness to complete Notary certification and provide notary services to customers. Continuously practices good listening skills with customers, UPS Store team members, and leadership Takes ownership of the customer's shipping needs and offers viable solutions Takes action to learn all product and service offerings, alternative solutions, and industry trends Operates all equipment, software, and devices in an expert fashion and is willing to teach others Maintains a clean, organized, and safe working environment Performs other duties as assigned QUALIFICATIONS High school diploma or GED required Previous retail customer service experience preferred Strong computer skills (Microsoft Office, Adobe Suites, and internet proficiency) Outstanding phone skills and communication skills (verbal, written, spelling, math) Prompt, dependable, and responsible Able to safely lift 40+ pounds Willing and able to work 15-30 hours per week BENEFITS Weekly paychecks Flexible work hours Paid Time Off (PTO) Paid Holidays 401K Match Formal on‑the‑job training program Opportunities for career growth into full‑time and leadership roles SCHEDULE We have shorter retail hours: 8:00 AM – 7:00 PM (Mon–Fri), 9:00 AM – 5:00 PM (Sat–Sun) Shifts available: morning (7:30 AM – 2:00 PM), weekends (9:00 AM – 5:00 PM) We are looking for team members must be available to cover opening shifts, and weekend shifts. Apply Today We’re excited to build a dependable, customer‑focused team at The UPS Store. If you’re ready to grow your career, provide excellent service, and become an expert in our products and solutions, we look forward to hearing from you!

Job DescriptionDescription: The Hilton Austin Airport is looking for a talented Line Cook to assist in our Hotel and Restaurant kitchen. Who We Are: The recently refreshed Hilton is located in the historic Air Force command building right on Austin-Bergstrom International Airport property. We are proud to be Austin's gateway full-service hotel. The hotel is managed by Pittsburgh, PA based Prospera Hospitality, with over 20 years of property management experience in hotels, restaurants, and convention centers. What You'll Do: You will prepare hotel food items while ensuring a visually appealing presentation and a delectable taste. • Work all stations--the line, window, broiler, ovens, sauté, and pantry., • Complete prep work relating to shift., • Prepare entrees according to specification and utilizing recipe cards and specs to ensure consistency., • Portion control adherence to specifications, food cost control, waste, spoilage, rotation, food properly requisitioned, etc., • Label, date and wrap everything., • Clean and sanitize station at the end of shift and prepares for the next shift., • Place all dirty utensils, glassware, pots, pans, etc. in dish washing area., • Keep working areas clean, organized, and safe., • Maintain Hilton F&B standards. What You'll Receive: • This position will pay $19.00 per hour to start, with scheduled annual increases., • Healthcare benefits are available, including medical, dental, and vision coverage., • Short-term and long-term disability benefits are also available., • Paid time off is provided, including vacation, sick days, and holidays. Hilton employees may participate in the Go Hilton employee travel program, offering employees and selected friends and family discounted rates at Hilton company hotels around the world. Requirements: • Ability to work a flexible schedule, including days, evenings, weekends, and holidays., • Ability to remain calm and professional under pressure., • Previous food preparation experience is required., • Culinary studies are preferred

Job DescriptionDescription: The Housekeeping Room Attendant is responsible for maintaining guest rooms and public areas in a clean, orderly, and welcoming condition. This role directly impacts guest satisfaction by ensuring rooms meet Hilton brand standards and exceed guest expectations. At Hilton Austin Airport, we take pride in delivering exceptional hospitality and creating memorable guest experiences. Our Housekeeping team plays a vital role in upholding Hilton’s high standards of cleanliness, comfort, and service excellence. Who We Are: The recently refreshed Hilton is located in the historic Air Force command building right on Austin-Bergstrom International Airport property. We are proud to be Austin's gateway full-service hotel. The hotel is managed by Pittsburgh, PA based Prospera Hospitality, with over 20 years of property management experience in hotels, restaurants, and convention centers. Requirements: Essential Job Functions • Clean and service assigned guest rooms, including making beds, changing linens, dusting, vacuuming, and sanitizing bathrooms., • Replenish guest room supplies, amenities, and linens., • Report maintenance issues lost and found items, and safety concerns promptly., • Follow all Hilton brand standards, safety guidelines, and cleaning procedures., • Respond courteously to guest requests and communicate professionally with team members., • Maintain cleanliness of hallways, service areas, and housekeeping carts., • Adhere to attendance, uniform, and grooming standards. Qualifications & Requirements • Prior housekeeping or hotel experience preferred but not required., • Ability to work independently and as part of a team., • Strong attention to detail and commitment to cleanliness., • Ability to stand, walk, bend, and lift up to 30 lbs. for extended periods., • Flexible availability, including weekends and holidays., • Ability to communicate effectively in English (Spanish a plus). What We Offer • This position will pay $18.00 per hour to start, with scheduled annual increases., • Healthcare benefits are available, including medical, dental, and vision coverage. Short-term and long-term disability benefits are also available., • Paid time off is provided, including vacation, sick days, and holidays., • Hilton employees may participate in the Go Hilton employee travel program, offering employees and selected friends and family discounted rates at Hilton company hotels.

Job Description Housekeeper/Room Attendant Hilton Garden Inn Cedar Park/Lakeline- Austin, TX Wage: #15.00-$17.00 based on experience Is cleaning your passion, do you have a great eye for detail? Do you have a genuine warmth and helpful nature? We are hiring for a Housekeeper! What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing), • Paid vacation SUMMARY Cleans rooms and public areas in hotel QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Sorts, courts, folds, marks or carries linens, • Cleans rooms in accordance to specific brand and company minutes per room standard, • Cleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company and franchise standards including but not limited to: making beds; emptying wastebaskets; emptying and cleaning ashtrays; moving furniture; handing drapes; sweeping, scrubbing, waxing, and polishing floors; and dusting furniture, • Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen, • Deep cleans areas as directed by supervisor including but not limited to: cleaning rugs, upholstered furniture and draperies; washing walls, ceilings, and woodwork, windows, door panels, and sills, • Transports trash and waste to disposal area, • Replaces light bulbs, • All other duties as assigned What we are looking for: • Preferably 6 months – 1+ year of similar experience, • Ability to clean rooms in accordance with specific brand and company minutes per room standard., • Ability to clean areas as directed by supervisor including., • Ability to stand for long periods of time., • All other duties as assigned., • High School degree or better

The Hilton Austin Airport is looking for a talented Line Cook to assist in our Hotel and Restaurant kitchen. Who We Are: The recently refreshed Hilton is located in the historic Air Force command building right on Austin-Bergstrom International Airport property. We are proud to be Austin's gateway full-service hotel. The hotel is managed by Pittsburgh, PA based Prospera Hospitality, with over 20 years of property management experience in hotels, restaurants, and convention centers. What You'll Do: You will prepare hotel food items while ensuring a visually appealing presentation and a delectable taste. • Work all stations--the line, window, broiler, ovens, sauté, and pantry., • Complete prep work relating to shift., • Prepare entrees according to specification and utilizing recipe cards and specs to ensure consistency., • Portion control adherence to specifications, food cost control, waste, spoilage, rotation, food properly requisitioned, etc., • Label, date and wrap everything., • Clean and sanitize station at the end of shift and prepares for the next shift., • Place all dirty utensils, glassware, pots, pans, etc. in dish washing area., • Keep working areas clean, organized, and safe., • Maintain Hilton F&B standards. What You'll Receive: • This position will pay $19.00 per hour to start, with scheduled annual increases., • Healthcare benefits are available, including medical, dental, and vision coverage., • Short-term and long-term disability benefits are also available., • Paid time off is provided, including vacation, sick days, and holidays. Hilton employees may participate in the Go Hilton employee travel program, offering employees and selected friends and family discounted rates at Hilton company hotels around the world. • Ability to work a flexible schedule, including days, evenings, weekends, and holidays., • Ability to remain calm and professional under pressure., • Previous food preparation experience is required., • Culinary studies are preferred Compensation details: 19-19 Hourly Wage PI0e76b824b1ca-26276-41981692

Job Description Engineer/Maintenance Do you like making repairs and learning about how things work? Do you want to be a part of a team that creates a safe and enjoyable environment for our guests? We are hiring for a Maintenance Personnel! Could this be you? What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing), • Paid vacation SUMMARY Maintains and performs general repairs of buildings and maintains grounds by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Handle all equipment repairs – contacting vendors, gathering bids, presenting to Regional Engineer and Regional Director of Operations for approval, • Complete all warranty submittals to corporate maintenance staff, • Complete monthly maintenance inventory, submit supply orders to General Managers, • Conduct room PMs with support of maintenance personnel, • Track room PMs accurately, ensure both hotels complete all rooms every quarter, • Coverage of daily maintenance duties when call off occurs (and/or during vacation days), • Daily review of pool chemical logs and maintain and service pool and spa areas including testing and recording as stated by State and City regulations, • Must have CPO certification, • Point of contact during all Regional Engineer visits, the Chief Engineer should spend the entire visit with Regional Engineer, • Weekly property walks with General Manager, create list of repairs needed and delegate accordingly, • Weekly manager meeting participation, • Monitor Quore, ensure maintenance personnel is accurately using Quore (if applicable), • Actively monitor guest scores and make necessary adjustments to improve maintenance scores, • Track expenses vs monthly budget to ensure they are in line, • Ensure QAs are PASS score for condition scores, • Oversee houseman at both hotels and train new maintenance personnel, • Complete any larger special projects needed by the hotel, • Receives written work orders or verbal instructions from supervisor, • Cleans internal areas of buildings, including sweeping and mopping, • Maintains cleanliness of public areas, storage areas, and parking lot, • Empties trash cans and consolidates trash for weekly pickup, • Repairs parking lot and sidewalks with asphalt, cold patching materials and concrete, • Operates snow removal equipment to maintain parking lots and sidewalks, • Maintains and repairs buildings’ plumbing and electrical systems, including replacing worn or defective parts such as switches and fuses, • Maintains all fixtures and equipment according to preventative maintenance schedule, and records such as maintenance in log book and Property Preservation Calendar, • Replaces worn or damaged parts such as hoses, wiring, and belts, in machines and equipment such as truck , street sweeper, and riding mower, • Assists other departments with moving furniture and unloading and storing supplies, • Keeps accurate records of key control changes, • All other duties as assigned What we are looking for: • 6 months – 1+ year of hotel maintenance experience preferred, • Passionate about hospitality and creating an exceptional guest experience, • Ability to performs Daily Maintenance Engineer Checklist, • Ability to maintain and repair buildings’ plumbing and electrical systems, including replacing worn or defective parts such as switches and fuses, • Ability to Identify and report needed repairs to the parking lot and sidewalks., • All other duties as assigned.

Residence Inn Austin-University Area SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE • Happy Guests, • Spotless Cleanliness, • Product Consistency & Quality, • Teamwork Duties and Expectations 1. Happy Guests • Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile., • Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed., • Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores., • Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency., • Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities., • Events: Awareness and support for all groups and events at the hotel., • Technology: Understanding of relevant technology for each role., • Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 1. Spotless Cleanliness • Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized., • Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe., • Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 1. Product Consistency & Quality • Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift., • Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication., • Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 1. Teamwork • Communication: Communication between Team Members should be clear, honest, and professional., • Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests., • Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Engineer, Role Specific Duties and Expectations Other Duties and Expectations • Repair Requests: Respond to all requests from guests for general repairs when requested, confirm and document completion through the electronic work order platform., • Preventative Maintenance Process: All room and public space Preventative Maintenance work should be kept up to date and on schedule in accordance with the hotel provided PM Program., • Safety and Health Codes: Ensure all safety measures are followed in accordance with your approved work checklist. Ensure that pool and spa follow area health codes. Report any emergency or life safety concerns to your immediate supervisor and General Manager. Respond to emergency situations using information contained in Material Safety Data sheets., • Full Property Walks: Conducted, at minimum, at the beginning and end of your scheduled shift. Any maintenance needs should be noted, documented and completed., • Maintenance Area Upkeep: All maintenance areas should be kept clean and well-organized during shift and prior to departure. SECTION THREE: Success Metrics Happy Guests • Management Performance Ratings, • Guest Satisfaction Scores/Intent to Return Spotless Cleanliness • GM/AGM Spot Checks, • Leadership Walk-throughs (RVP, etc.), • Guest Ratings/Reviews Product Consistency & Quality • Checklist Tracking, • Management Performance Ratings, • Guest Ratings Teamwork • Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: • Technical, Trade or Vocational school degree preferred., • Work Experience: At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred., • Can-Do Attitude: Must have a positive attitude and willingness to learn., • Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures., • Handle Pace and Pressure: Must work well in stressful, high-pressure situations., • Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests., • Communication Skills: Must be able to convey information and ideas clearly., • Hospitality and Guest Service: Must have a desire to serve all guests., • Age Requirement: Must be 18 years of age or older to perform this job., • Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel., • Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock., • Breaks: Clock in/out for breaks at the designated time on your schedule., • Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to carry out physical working demands such as: • Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms., • Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces., • Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles., • Kneeling: Bending legs at knee to come to rest on one or both knees., • Crawling: Moving about on hands and knees or hands and feet., • Standing: Remaining upright on the feet, particularly for sustained periods of time., • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another., • Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers., • Lifting: Raising objects from a lower to higher positions. Ability to lift 50+ lbs. Language + Reasoning Skills: • Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. Our Company • MCR is the 3rd-largest hotel owner-operator in the United States., • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia., • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities., • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels., • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020., • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer., • For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What’s in it for you? • Hotel Discounts, • Weekly Pay, • Paid Time Off, • Retirement Options, • Referral bonuses, • Career advancement & upward mobility, • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Residence Inn Austin University SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE • Happy Guests, • Spotless Cleanliness, • Product Consistency & Quality, • Teamwork Duties and Expectations 1. Happy Guests • Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile., • Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed., • Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores., • Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency., • Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities., • Events: Awareness and support for all groups and events at the hotel., • Technology: Understanding of relevant technology for each role., • Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 1. Spotless Cleanliness • Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized., • Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe., • Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 1. Product Consistency & Quality • Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift., • Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication., • Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 1. Teamwork • Communication: Communication between Team Members should be clear, honest, and professional., • Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests., • Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Housekeeper, Role Specific Duties and Expectations The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel. • Pre-Cleaning and Stocking: Complete all pre-cleaning duties including, but not limited to, stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room., • Clean and Stock Rooms: Thoroughly clean and restock the required number of guest rooms as assigned per shift., • Additional Cleaning Projects: As assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed. All front and back of house areas should be well-organized and clean. SECTION THREE: Success Metrics Happy Guests • Management Performance Ratings, • Guest Satisfaction Scores/Intent to Return Spotless Cleanliness • GM/AGM Spot Checks, • Leadership Walk-throughs (RVP, etc.), • Guest Ratings/Reviews Product Consistency & Quality • Checklist Tracking, • Management Performance Ratings, • Guest Ratings Teamwork • Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: • Experience in a hospitality, service, consumer-facing franchise or related field preferred., • Can-Do Attitude: Must have a positive attitude and willingness to learn., • Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures., • Handle Pace and Pressure: Must work well in stressful, high-pressure situations., • Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests., • Communication Skills: Must be able to convey information and ideas clearly., • Hospitality and Guest Service: Must have a desire to serve all guests., • Age Requirement: Must be 18 years of age or older to perform this job., • Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel., • Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock., • Breaks: Clock in/out for breaks at the designated time on your schedule., • Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to carry out physical working demands such as: • Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles., • Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms., • Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces., • Kneeling: Bending legs at knee to come to rest on one or both knees., • Crawling: Moving about on hands and knees or hands and feet., • Standing: Remaining upright on the feet, particularly for sustained periods of time., • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another., • Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers., • Lifting: Carrying certain housekeeping items such as linens, trash, or vacuums. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. Our Company • MCR is the 3rd-largest hotel owner-operator in the United States., • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia., • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities., • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels., • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020., • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer., • For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What’s in it for you? • Hotel Discounts, • Weekly Pay, • Paid Time Off, • Retirement Options, • Referral bonuses, • Career advancement & upward mobility, • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Residence Inn Austin University SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE • Happy Guests, • Spotless Cleanliness, • Product Consistency & Quality, • Teamwork Duties and Expectations 1. Happy Guests • Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile., • Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed., • Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores., • Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency., • Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities., • Events: Awareness and support for all groups and events at the hotel., • Technology: Understanding of relevant technology for each role., • Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 1. Spotless Cleanliness • Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized., • Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe., • Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 1. Product Consistency & Quality • Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift., • Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication., • Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 1. Teamwork • Communication: Communication between Team Members should be clear, honest, and professional., • Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests., • Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Laundry Attendant, Role Specific Duties and Expectations • Linen Processing: Performs all stages of linen processing, including collecting, transporting, sorting, weighing, loading, and unloading of washers, dryers, and laundry chutes, folding, storing and delivering., • Linen Cleaning and Folding: Wash and dry all dirty linens, towels, rags, etc., as directed by management. Remove and sort dirty linens and towels from laundry carts. Fold linens/towels and stock linen carts, as required., • Equipment Operation: Understand operation of washing machines and dryers. Clean dryer filter as directed and noted on checklist and maintain all equipment as trained., • Laundry Facility Cleanliness: Sweep and mop laundry floors storing all linens off the floor. Keep laundry carts clean and free of debris. Stocks all linen closets throughout the hotel, as applicable. All back of house areas should be well-organized and clean., • Chemical Management: Replace and replenish cleaning chemicals. SECTION THREE: Success Metrics Happy Guests • Management Performance Ratings, • Guest Satisfaction Scores/Intent to Return Spotless Cleanliness • GM/AGM Spot Checks, • Leadership Walk-throughs (RVP, etc.), • Guest Ratings/Reviews Product Consistency & Quality • Checklist Tracking, • Management Performance Ratings, • Guest Ratings Teamwork • Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: • Experience in a hospitality, service, consumer-facing franchise or related field preferred., • Can-Do Attitude: Must have a positive attitude and willingness to learn., • Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures., • Handle Pace and Pressure: Must work well in stressful, high-pressure situations., • Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests., • Communication Skills: Must be able to convey information and ideas clearly., • Hospitality and Guest Service: Must have a desire to serve all guests., • Age Requirement: Must be 18 years of age or older to perform this job., • Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel., • Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock., • Breaks: Clock in/out for breaks at the designated time on your schedule., • Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: • Standing: Remaining upright on the feet, particularly for sustained periods of time., • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another., • Repetitive Motions: Making substantial movements (motions) of the, • wrists, hands, and/or fingers., • Lifting: Carrying certain laundry supplies, linens and other items. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. Our Company • MCR is the 3rd-largest hotel owner-operator in the United States., • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia., • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities., • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels., • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020., • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer., • For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What’s in it for you? • Hotel Discounts, • Weekly Pay, • Paid Time Off, • Retirement Options, • Referral bonuses, • Career advancement & upward mobility, • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Job DescriptionABOUT WAY Way is building the AI, data, and infrastructure layer for the experience economy. As artificial intelligence automates labor and people reclaim time, the shift toward spending on experiences over things only accelerates. Way sits at the center of that shift as the platform, intelligence layer, and curated marketplace on which experiences are created, distributed, and sold. Founded in 2020 and headquartered in Austin with offices in Paris and San Francisco, Way built the category of experiences in hospitality from the ground up, during a pandemic that had shut the industry down. Leading global travel, retail, lifestyle, and hospitality brands leverage Way, including Hyatt, Hilton, Alaska Airlines, Aspen, Piaget, and countless others. Way’s position is layered by design: a proprietary data network built on millions of experiential data points, the system of record for experiential operations, an e-commerce layer embedded directly into partners’ customer journeys, and a marketplace through Partner Exchange, where brands across hospitality, travel, lifestyle, and retail co-create and co-sell experiences with one another. Every brand that joins makes the network more valuable to every brand already on it. That combination of data, workflow, distribution, and network effects is not something that can be vibe-coded into existence. It compounds. It is what positions Way as the durable infrastructure for the experience economy regardless of how the technology landscape evolves. Way is backed with $22m in capital from Tiger Global and strategic family offices and angel investors. The company has mid-8 figures of ARR from a global enterprise customer set, with outstanding growth and efficiency metrics. We’re looking for a Customer Support Specialist to join our growing Customer Operations and Support team. This is a frontline customer support role first and foremost. Your primary responsibility will be helping Way’s B2B customers through email and chat in Intercom—answering questions, troubleshooting issues, resolving problems, and making sure customers can successfully use our platform. You’ll also play an important role in helping us build the systems behind that support. You’ll help manage and improve our AI-powered support tools, strengthen our Help Center and internal documentation, improve workflows and processes, and identify recurring customer issues that can be solved at their source. This is a unique opportunity to be a founding member of the new Operations and Support department at Way. That means you’ll have meaningful ownership, close exposure to the business, and the opportunity to make a visible impact on both the customer experience and how our support organization operates. We’re looking for someone who is proactive, self-directed, curious, and resourceful. When the queue is quiet, you’ll be expected to find ways to make the team better. When you encounter a recurring customer question, an unclear process, a gap in our documentation, or an inefficient workflow, you’ll be expected to identify the opportunity and help improve it. As you build expertise in the Way platform, you’ll increasingly be able to diagnose and resolve more complex product, configuration, integration, and technical issues independently, while knowing when and how to involve Product or Engineering. This role is ideal for someone who enjoys both solving customer problems and improving the systems behind those problems—and who wants to help build a scalable support function as the company grows. OWN THE CUSTOMER SUPPORT EXPERIENCE • Respond to customer questions and support requests through email and chat in Intercom., • Investigate, troubleshoot, and resolve product, configuration, integration, and account issues., • Clearly communicate solutions, follow up on open issues, and own conversations through resolution., • Escalate issues to Product or Engineering with the relevant context and troubleshooting completed.MANAGE AND IMPROVE AI SUPPORT, • Manage, monitor, and continuously improve Way’s AI-powered support agents, including Fin in Intercom., • Review AI conversations and improve answer quality, accuracy, tone, resolution, and escalation handling., • Maintain the knowledge, instructions, content, and workflows that enable AI agents to support customers effectively., • Identify gaps between AI and human support and turn them into improvements to documentation, training, processes, and handoffs., • Stay current on Intercom and Fin capabilities and help ensure our AI support tools are configured effectively.BUILD THE SUPPORT SYSTEM, • Identify recurring customer questions, friction points, and opportunities to improve the support experience., • Create and maintain SOPs, troubleshooting guides, Help Center content, FAQs, and customer-facing educational resources., • Improve Intercom workflows, automations, routing, and other support processes., • Turn recurring support issues into actionable feedback for Product and Engineering., • Partner with the Manager, Customer Operations and Support to improve support quality, consistency, efficiency, and scalability.DEVELOP PRODUCT AND TECHNICAL EXPERTISE, • Become highly knowledgeable about the Way platform and how customers use it., • Build the ability to independently troubleshoot increasingly complex product, integration, configuration, and technical issues., • Use available tools, documentation, and AI-assisted resources to research and resolve issues efficiently., • Work with Product and Engineering to improve technical documentation and reduce unnecessary escalations.WHAT WE'RE LOOKING FOR, • Experience in customer support, technical support, customer operations, or a similar customer-facing role., • Excellent written communication and the ability to explain complex concepts clearly and simply., • Strong problem-solving skills and a methodical approach to troubleshooting., • Comfort learning software products and technical concepts., • Strong attention to detail and a high degree of ownership., • Organized and able to independently manage an inbound support queue., • Proactive, curious, resourceful, and comfortable finding ways to improve things without being told what to do., • Comfortable working in a small, evolving team where priorities and processes may change.WHAT SUCCESS LOOKS LIKE, • Customers receive timely, thoughtful, and effective support., • You independently resolve an increasing range of customer issues., • Recurring problems are reduced through better documentation, education, AI, and processes., • Our support systems, workflows, and resources continuously improve., • You become a trusted, knowledgeable operator who owns your work and helps make the overall support function more efficient.WHY JOIN WAY? Way is a company for people who want to do the best work of their careers at a technology company and in an industry that will continue to flourish as humanity embraces AI. The standard for building an exceptional software company has changed, and Way is being built to meet it, with urgency, ownership, and a pace of execution well above the industry norm. The market direction is not in question. As AI absorbs more and more work, humans have more time and more money to spend on experiences, and the brands they spend it with need infrastructure they cannot build themselves. • Compensation: competitive salary calibrated to experience, and meaningful equity in a sustainably growing company with real value creation already realized., • Coverage: full health, dental, and vision., • The work: direct access to the world’s most recognized consumer brands and the mandate to move quickly on their behalf., • The tools: the best available, and the expectation that you use them to raise your own ceiling., • Experience firsthand: an annual hotel and travel stipend at the properties and partners in Way’s global ecosystem., • Where you’ll be: in a beautiful office in Austin, San Francisco, or Paris. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Hilton Hotels - - Responsibilities: Conduct interior and exterior security patrols; Assist with preliminary investigations; Maintain security reports and records; Respond to emergencies and safety incidents; Provide guest assistance and inquiries.

Hilton Hotels - - Responsibilities: Conduct security patrols of interior and exterior hotel premises; Assist with investigations and reporting; Maintain security reports and records; Respond to emergencies and safety hazards; Provide exceptional guest assistance.

Towneplace Suites Austin Parmer/Tech Ridge SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE • Happy Guests, • Spotless Cleanliness, • Product Consistency & Quality, • Teamwork Duties and Expectations 1. Happy Guests • Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile., • Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed., • Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores., • Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency., • Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities., • Events: Awareness and support for all groups and events at the hotel., • Technology: Understanding of relevant technology for each role., • Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 1. Spotless Cleanliness • Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized., • Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe., • Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 1. Product Consistency & Quality • Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift., • Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication., • Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 1. Teamwork • Communication: Communication between Team Members should be clear, honest, and professional., • Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests., • Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Assistant General Manager, Role Specific Duties and Expectations Other Duties and Responsibilities • Daily Supervision: Daily walks must be conducted including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment to ensure all pieces are in working order. Verify that all rooms are inspected daily, confirm adherence to all cleanliness standards noted on the room inspection checklist., • Training: Provides one-on-one training to new incoming team members on service and checklist expectations., • Shift Management: Verify that Guest Service team members are actively providing friendly service and happily confirm that all guest needs are met., • Check-in/Check-out: Greet guests with a smile and provide supervision during peak check in and check out times as well meal periods including breakfast and/or dinner., • Culture Building: Fosters an environment of happy team members and happy guests., • Room Inspections: Verify that all rooms are inspected daily, confirm adherence to all cleanliness standards noted on the room inspection checklist., • Inventory Management: Assist in completing required inventory counts, as dictated by the General Manager., • Onboarding Support: Aid in the process of onboarding of new incoming team members to provide friendly service and ensure all processes noted on the onboarding checklist for a new hire are adhered to., • Time Clock Oversight: Support the General Manager in completing a review of previous day team member time clock punches in accordance with the policy., • Auditing: All Daily Summary and Night Audit processes should be completed in accordance with the policy., • Reporting: Shift handover reports should be started and completed on each shift. Signing off on and uploading the required daily reports to the MCR report storage platform., • Purchase Order Process: Every purchase should go through the correct purchase order process and all invoices should be submitted through the approved accounts payable system. Every single purchase will be made through MCR approved vendors, only., • Invoice Signoff: All invoices should always be processed and/or accrued to the proper time period., • Quality Assurance: Oversee that all brand standards approved by MCR are adhered to in accordance with the brand's Quality Assurance expectations and friendly service. This will include conducting self-audits provided by the brand and making any necessary corrections based on broader audits conducted by the property’s regional vice president., • Safety: Certify that all fire and life safety inspections are current and/or up to date. All deficiencies should be corrected., • Escalating Opportunities: Review any service or delivery failures and ensure they are properly escalated., • Preventative Maintenance: Confirming that preventative maintenance tasks have been performed and checked visually for quality and consistency., • Adherence to Work Schedules: See that all team members are adhering to their established work schedule. Displace shifts in departments on a weekly basis as determined by the hotel established schedule and in the event of a line level shift call-out., • Shift Coverage: Expected to cover open department head positions when necessary. SECTION THREE: Success Metrics Happy Guests • Management Performance Ratings, • Guest Satisfaction Scores/Intent to Return Spotless Cleanliness • GM/AGM Spot Checks, • Leadership Walk-throughs (RVP, etc.), • Guest Ratings/Reviews Product Consistency & Quality • Checklist Tracking, • Management Performance Ratings, • Guest Ratings Teamwork • Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications: • Can-Do Attitude: Must have a positive attitude and willingness to learn., • Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures., • Evaluation and Decision-Making: Must be able to evaluate and select among alternative courses of action quickly and accurately., • Handle Pace and Pressure: Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure., • Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests., • Financial Skills: Must be able to work with and understand financial information and data, and basic arithmetic functions., • Other Required Skills: Must be attentive to detail and meet deadlines., • Technology: Must be proficient in Windows operating systems, Company approved spreadsheets and word processing., • Communication Skills: Must be able to convey information and ideas clearly., • Hospitality and Guest Service: Leads team members to always provide friendly service with a smile to guests., • Certifications and Licenses: Must meet the legal age to serve alcoholic beverages (at select properties). A valid Driver's License is required., • Market Knowledge: Basic market knowledge., • Age Requirement: Must be 18 years of age or older to perform this job., • Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel., • Education: Bachelor’s or Associate’s Degree Preferred., • Work Experience: Previous supervisory experience preferred. Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: • Stand or remain in a stationary position for long periods of time (3-4 hours at a time)., • Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls., • Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms., • Inspect and visually observe details at close range (within a few feet) and from long range. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Travel may be required. Language and Reasoning Skills: To perform the duties of this job, an individual must be able to: • Read, write, understand and communicate with others effectively using the English language., • Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals., • Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style., • Ability to speak effectively in English before groups such as customers or employees., • Read and interpret business records and statistical reports in English. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. Our Company • MCR is the 3rd-largest hotel owner-operator in the United States., • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia., • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities., • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels., • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020., • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer., • For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What’s in it for you? • Hotel Discounts, • Weekly Pay, • Paid Time Off, • Retirement Options, • Referral bonuses, • Career advancement & upward mobility, • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Hilton Hotels - - Responsibilities: Handle all stages of linen processing; Deliver clean linens to rooms; Maintain laundry machines and work areas; Monitor linen and supply levels; Respond to guest laundry requests.

Hilton Hotels - JobID: HOT0CCWO [Kitchen Staff / Grill Cook / Prep Cook] As a Lead Line Cook at Hilton, you'll: Prepare, maintain and monitor quality control for hot food items; Prepare food items according to designated recipes and quality standards; Prepare guest orders in a friendly, timely and e

Hilton Garden Inn Cedar Park/Lakeline- Austin, TX.Is cleaning your passion, do you have a great eye for detail? Do you have a genuine warmth and helpful nature? We are hiring for a Housekeeper!.Career advancement opportunities.Comprehensive benefits for you and your family including (medical, vision

Hilton Garden Inn Cedar Park/Lakeline- Austin, TX.Is cleaning your passion, do you have a great eye for detail? Do you have a genuine warmth and helpful nature? We are hiring for a Housekeeper!.Career advancement opportunities.Comprehensive benefits for you and your family including (medical, vision

Hilton Hotels - JobID: HOT0CCT9 [Housekeeper / Cleaner] As a Room Attendant at Hilton, you'll: Clean guest rooms as assigned, including making beds, cleaning bathrooms, dusting and vacuuming; Change and replenish bed linens, towels and guest amenities, as needed; Perform deep cleaning tasks, as need

Encore Global - - Responsibilities: Set up, operate, and breakdown basic audiovisual equipment; Provide on-site guest service and communicate with clients; Troubleshoot equipment and software issues; Complete order entries and invoicing tasks; Lift up to 50 pounds.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:. Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:. Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make

Hilton offers you the freedom and flexibility of finding that one thing that you can turn into an exciting and fulfilling career. Whether working in hotel or the corporate office, you will enjoy meaningful benefits for your health a well-being, including: Great pay, Amazing benefits package, Debt-Free education, PTO and Flexible schedules. Hilton is currently hiring for Front Desk Agents, seeking candidates to: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Answer guest questions and inquiries; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. If this sounds like you, go ahead...check in with Hilton today!

Hilton offers you the freedom and flexibility of finding that one thing that you can turn into an exciting and fulfilling career. Hilton is currently hiring for Dishwashers, seeking candidates to: Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils; Perform

Hilton offers you the freedom and flexibility of finding that one thing that you can turn into an exciting and fulfilling career. Hilton is currently hiring for Housekeepers, seeking candidates to: Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/mee

Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great

Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great

Take pride in working for Hilton Hotel Front Desk Associate and help us make every day count.

Guest Services, Operations, and Front Office. Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Member

Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great

Job Description Summary: The Front Desk Clerk is the first point of contact for guests visiting our hotel. They are responsible for processing guests in and out of the hotel in a professional and efficient manner to maximize customer satisfaction. This includes greeting guests, checking them in/out, and providing them with information about hotel services and amenities. Essential Functions: • Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities., • Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests, when possible, within policies/procedures., • Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures., • Accurately complete any logs/reports as specified by management., • Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures., • Other duties as assigned by management. Skills: • Excellent problem-solving, interpersonal, written/verbal communication and telephone etiquette skills., • Excellent command of the English language; second language proficiency desirable., • Excellent time management skills and ability to multi-task and prioritize work., • Strong customer service skills with a friendly and approachable demeanor., • Ability to work well independently and in a team environment. Competencies: • Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early "knower", getting informal and incomplete information in time to do something about it., • Communication Skills - Is able to communicate clearly and succinctly in a variety of communication settings, styles and methods; can get messages across that have the desired effect., • Dependability - The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time with minimal supervision. The degree to which the employee is reliable, trustworthy, and persistent., • Guest Relations - Communicates with guests in a professional and courteous manner. Puts their needs and wants first., • Work Quality - Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; facilitates a learning environment leading to the most efficient and effective work processes. Education and Experience: • High School diploma or equivalent., • Previous experience in a hotel environment preferred but not required., • All positions must also complete any additional training required by manager or as assigned by the Brand or Moody. Physical Demands & Work Environment: • This job operates indoors in a hotel environment., • Ability to frequently stand, bend, kneel, walk and reach with hands and arms., • Ability to occasionally lift products and supplies, up to 25 pounds.

Job Description Who this job will appeal to A team player with a great with a smile and who absolutely LOVES people! What you will be doing You will help to create an Excellent and Memorable stay for our guests by Welcoming and serving each guest with exceptional service either in person or by phone and ensuring that guests are checked in and out in a friendly and timely manner. Requirements Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: regularly required to talk, hear and interact with guests. Frequently is required to use hands and fingers to handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 10 pounds, and stand for long periods of time. Education & Experience High school diploma or general education degree (GED); or equivalent combination of education and experience. Hotel Experience Preferred Benefits • Medical / Dental / Vision, • PTO, • Bonus Opportunities, • Hotel Discounts, • Competitive Pay An Equal Opportunity Employer We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability

Job DescriptionABOUT WAY Way is building the AI, data, and infrastructure layer for the experience economy. As artificial intelligence automates labor and people reclaim time, the shift toward spending on experiences over things only accelerates. Way sits at the center of that shift as the platform, intelligence layer, and curated marketplace on which experiences are created, distributed, and sold. Founded in 2020 and headquartered in Austin with offices in Paris and San Francisco, Way built the category of experiences in hospitality from the ground up, during a pandemic that had shut the industry down. Leading global travel, retail, lifestyle, and hospitality brands leverage Way, including Hyatt, Hilton, Alaska Airlines, Aspen, Piaget, and countless others. Way’s position is layered by design: a proprietary data network built on millions of experiential data points, the system of record for experiential operations, an e-commerce layer embedded directly into partners’ customer journeys, and a marketplace through Partner Exchange, where brands across hospitality, travel, lifestyle, and retail co-create and co-sell experiences with one another. Every brand that joins makes the network more valuable to every brand already on it. That combination of data, workflow, distribution, and network effects is not something that can be vibe-coded into existence. It compounds. It is what positions Way as the durable infrastructure for the experience economy regardless of how the technology landscape evolves. Way is backed with $22m in capital from Tiger Global and strategic family offices and angel investors. The company has mid-8 figures of ARR from a global enterprise customer set, with outstanding growth and efficiency metrics. Key Responsibilities • Manage internal and external stakeholders by setting and managing timelines for implementation project plans for Enterprise and Mid-Market customers to achieve Time to Launch and Time to Value targets., • Coordinate with internal and external stakeholders to drive the success of Enterprise Level to build a foundation for future Enterprise account expansion., • Master the Way product, and be a strategic advisor to your client partners through the entire implementation phase from closed sale to go-live., • Achieve a high level of customer satisfaction while continuously serving as a customer advocate throughout their long-term partnership., • Build strategic client relationships from a top-down and bottom-up approach working across corporate brand teams in the hotel and hospitality industry as well as property level contacts for managing experience programming on Way., • Provide clean hand offs from implementation to Customer Success and Support teams at the conclusion of the product implementation phase., • Provide input on improving the customer experience by participating in customer journey mapping, and general feedback driving continuous process improvement to enhance time to value from a customer perspective and business perspective., • Communicate product escalations and feature requests., • Balance multiple stakeholder priorities and remove blockers to drive adoption., • Occasional travel for client visits is required.What We're Looking For, • 3+ years of experience in a client-facing role for software implementation services, • Strong analytical, organizational and problem-solving skills, • Proficient in data analysis, interpreting results to drive meaningful conclusions, • Experience in influencing stakeholders to drive decision-making, • You should be excited about startups and not looking for an easy job - this is a commitment, but it’s a commitment that will set you, and as a byproduct, the company, apart from the pack, • Candidates are required to be located in or willing to relocate to Austin, TX - Way is building a workplace environment of team members who are passionate and excited to be together in person at its space in downtown Austin to continue to enable our fast-paced growth trajectoryWhy Join Way? Way is a company for people who want to do the best work of their careers at a technology company and in an industry that will continue to flourish as humanity embraces AI. The standard for building an exceptional software company has changed, and Way is being built to meet it, with urgency, ownership, and a pace of execution well above the industry norm. The market direction is not in question. As AI absorbs more and more work, humans have more time and more money to spend on experiences, and the brands they spend it with need infrastructure they cannot build themselves. • Compensation: competitive salary calibrated to experience, and meaningful equity in a sustainably growing company with real value creation already realized., • Coverage: full health, dental, and vision., • The work: direct access to the world’s most recognized consumer brands and the mandate to move quickly on their behalf., • The tools: the best available, and the expectation that you use them to raise your own ceiling., • Experience firsthand: an annual hotel and travel stipend at the properties and partners in Way’s global ecosystem., • Where you’ll be: in a beautiful office in Austin, San Francisco, or Paris. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Hilton Hotels - - Responsibilities: Prepare high-quality dishes according to recipes and quality standards; Deliver specialty dishes and presentation; Master the menu and knowledge of offerings; Visually inspect plated dishes before serving; Maintain sanitary, organized workspace and proper food han

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work. At Hilton, our core values define what it takes to

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:. At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. Whether you're starting

Hilton offers you the freedom and flexibility of finding that one thing that you can turn into an exciting and fulfilling career. Hilton is currently hiring for Guest Service Agents, seeking candidates to: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate

When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel programOwn a piece of Hilton –

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:. At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. Whether you're starting