Event Meeting Manager
5 days ago
Seattle
Job Description Hotel: Embassy Suites By Hilton Seattle Tacoma Intl Airport Department: Sales & Catering Reports to: Director of Catering or Director of Sales & Marketing JOB SUMMARY Solicit, book, plan and coordinate meetings/functions while maximizing the banquet space to meet/exceed sales goals. Utilize prospecting skills and strong business sense to consistently exceed catering revenue goals. Report all Catering activities to the Director of Catering Sales or Director of Sales & Marketing. Enliven the Westmont Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed. ESSENTIAL JOB FUNCTIONS PageBreak This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Business Results • Solicit, negotiate and book new and repeat business through efforts (sales calls, telemarketing, mailings, networking, etc...) while maximizing banquet space to meet/exceed revenue goals., • Execute a territorial marketing strategy to capture the maximum amount of revenue and meet/exceed sales goals., • Plan, upsell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc... Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints and problems to ensure quality product delivery and customer satisfaction., • Prepare status and period end reports to keep management abreast of activities., • Maintain up-to-date knowledge of corporate/hotel procedures and products and the competition's product, strengths and weaknesses to continually improve sales strategies and the achievement of goals., • Responds to incoming catering opportunities for the hotel., • Proactively identifies, qualifies, and solicits new catering business to achieve personal and hotel revenue goals., • Closes the best opportunities for the hotel based on market conditions and hotel needs., • Understands competitors’ strengths and weaknesses, and knows how to sell against them., • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts., • Effectively develops relationships within community to strengthen and expand customer base for catering sales opportunities., • Effectively manages and develops relationships with key internal and external stakeholders., • Ensures a high level of customer satisfaction., • Builds and strengthens relationships with existing and new customers to include sales calls (to include outside sales calls), prospecting/solicitation calls, entertainment, bridal shows, etc., • Effectively use sales resources and administrative/support staff., • Conducts site inspections., • Creates proposals as required., • Creates contracts as required., • Possesses excellent telephone sales skills., • Possesses strong overall sales skills., • Executive planning and coordination in a timely and responsible manner, • Communicate directly with group Meeting Planner and appropriate departments to coordinate all group activities, both on and off property, ensuring quality product and exceptional service delivery, • Maintain a working knowledge of guest rooms, meeting logistics, and audiovisual and food and beverage, • Serve as a creative source to meeting planners when assistance is solicited, • Understand the services provided by each department and the responsibilities of key individuals, • Attend all daily and weekly scheduled meetings as required, • Follow policies, procedures and standards as detailed in training manual and employee handbook, • Protect the assets of the property. Report required repairs for front and back of house to the Director, • Follow through with daily task list as assigned by Manager, • Observe and practice safe working habits, • Assume special projects as agreed to with the Manager Leadership …applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them. • Demonstrates commitment to Westmont Hospitality operating principles and philosophies., • Holds self and others accountable for achieving results., • Addresses conflict in a timely manner., • Contributes to team results., • Deals with change effectively., • Makes decisions, including employees/team and commits to a course of action with available information. Managing Work Execution …proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results. • Approaches work with a sense of urgency and purpose., • Allocates time and resources effectively when faced with competing demands., • Overcomes obstacles to accomplish challenging objectives., • Follows through on inquiries, requests, and complaints. Generating Talent …proactively identifies and develops talent within the organization. • Analyzes candidate’s job-related themes, skills and competencies to ensure each placement decision maximizes team dynamics and talent utilization., • Discusses problems immediately with others before they are forgotten or get out of control., • Actively pursues self-development., • Explains own rationale and thought processes to help employees improve their skills. Organizational Learner …actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area • Acts independently to improve and increase skills and knowledge., • Demonstrates an awareness of personal strengths and areas for professional improvement., • Shares learning, innovations, and best practices with others., • Is willing to learn from others., • Performs all technical/procedural requirements of the job. Skill and knowledge • Knowledge of Microsoft Office (Word and Excel) and Windows, • Any supervisory/management position, • Previous knowledge of Delphi Sales/ Conference services hotel system, • Basic Food and Beverage and/or catering knowledge, • Good typing skills, • Previous hotel experience, • Knowledge of Banquet Room set ups, • Strong verbal and written communication. Ability to communicate with all levels of hotel staff and clients, • Ability to recognize problems before they develop and take appropriate action, • Proactive team mentality, • Computer literacy in Excel and Word as well as good typing skills, • Professional and business like appearance, • Ability to communicate in English with guests, management, and co-workers to their understanding, • Ability to prioritize own workload, • Ability to supervise and maintain staff, • Ability to work with minimum supervision, • Highly energetic and enthusiastic, • Diplomacy in providing for the need of the clients without compromising the mission of the department of the hotel, • Excellent listening skills, • Working knowledge of all office and audiovisual equipment, set-up procedures, or ability to learn quickly, • Strong sales/ marketing orientation, • Availability for flexible schedule (including early mornings, nights and weekends), • Ability to access, enter, and utilize the hotel computer system, • Ability to take client information, gauge the date, and put it into a standard format, which is understood to all able hotel departments, • Ability to perform basic mathematical computations We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.