Insurance Customer Service Representative
8 days ago
Vancouver
Job Description Position Overview Pickett Insurance is looking for a full-time Customer Service Representative who is organized, personable, and committed to delivering excellent service. In this role, you will serve as the first point of contact for clients, support daily office operations, and help our licensed agents provide a smooth, professional customer experience. A Property & Casualty license is not required to start, but candidates must be eligible to obtain one. This position also offers a path for growth into a licensed Sales Agent role. Responsibilities • Welcome clients and visitors in a professional, friendly manner, • Answer, screen, and direct incoming phone calls, • Manage incoming and outgoing mail and general front-office correspondence, • Send ID cards and assist with basic policy service requests, • Collect, verify, and update client information accurately, • Prepare and process paperwork to support licensed agents, • Maintain organized records and up-to-date client files, • Provide day-to-day administrative and customer service support to the team Qualifications • Be at least 18 years old, • Have a valid Social Security Number, • Be able to pass a state & federal criminal background check, • Must be eligible to obtain a Property & Casualty license, • Strong written and verbal communication skills, • Excellent organizational skills and problem-solving ability, • A customer-focused mindset with a commitment to building strong relationships, • Comfortable learning and using new technology, • Strong attention to detail, • Ability to manage multiple tasks efficiently and work independently, • Insurance experience is preferred, but not required, • Bilingual candidates are encouraged to applyCompany DescriptionSince 1949, we have been dedicated to serving people through faith, integrity, and honesty. As a trusted provider of insurance solutions, our mission is to uphold these values in every interaction, fostering lasting relationships built on trust and commitment. Through unwavering dedication, we strive to create a future as enduring as our past—protecting what matters most. We also offer a stable, team-oriented workplace where your contributions matter, your growth is supported, and you can build a meaningful long-term career. Our Vision At Pickett Insurance Agency, we strive to be more than a workplace—we are a faith-driven family united by purpose. Guided by Christian values, we foster a culture of integrity, compassion, and humility, where every team member is valued, supported, and empowered to grow. We believe in serving others with excellence, building trust through transparency, and creating a positive impact in the lives of our clients and our community. Together, we honor our legacy while embracing innovation, knowing that our work protects what matters most—and that our calling is greater than insurance.Since 1949, we have been dedicated to serving people through faith, integrity, and honesty. As a trusted provider of insurance solutions, our mission is to uphold these values in every interaction, fostering lasting relationships built on trust and commitment. Through unwavering dedication, we strive to create a future as enduring as our past—protecting what matters most.\r\n\r\nWe also offer a stable, team-oriented workplace where your contributions matter, your growth is supported, and you can build a meaningful long-term career.\r\n\r\nOur Vision\r\nAt Pickett Insurance Agency, we strive to be more than a workplace—we are a faith-driven family united by purpose. Guided by Christian values, we foster a culture of integrity, compassion, and humility, where every team member is valued, supported, and empowered to grow. We believe in serving others with excellence, building trust through transparency, and creating a positive impact in the lives of our clients and our community. Together, we honor our legacy while embracing innovation, knowing that our work protects what matters most—and that our calling is greater than insurance.