Front Desk Attendant
18 days ago
South Houston
Job Description Camp Bow Wow Houston Hobby is seeking a friendly, energetic, and organized Front Desk Manager to be the welcoming face of our facility. As the first point of contact for clients and their pets, you play a crucial role in ensuring a positive experience for dogs and their owners. You will manage administrative duties, answer client inquiries, schedule appointments, and assist with check-ins and check-outs of our canine campers. A love for animals and excellent customer service skills are essential for success in this role. Key Responsibilities: • Greet clients and their pets with a friendly and professional demeanor., • Handle phone calls, emails, and in-person inquiries regarding daycare, boarding, grooming, and training services., • Manage appointment scheduling, reservations, and cancellations., • Check pets in and out, ensuring all necessary paperwork and vaccinations are up to date., • Process payments and maintain accurate billing records., • Provide information about Camp Bow Wows policies, services, and pricing., • Monitor and update client accounts in the company database., • Assist with the care and supervision of dogs in the reception area when needed., • Communicate effectively with staff and management to ensure seamless operations., • Maintain a clean and organized front desk and lobby area., • Previous experience in a receptionist, administrative, or customer service role is preferred., • Sales experience., • Excellent verbal and written communication skills., • Strong organizational skills and attention to detail., • Ability to multitask and work in a fast-paced environment., • Proficient with computers and office software (Microsoft Office, Google Suite)., • A passion for animals and ability to interact comfortably with dogs of all sizes and temperaments., • Ability to stand, sit, and move around for extended periods., • Comfortable working in an environment with dogs., • Fun and dynamic work environment with friendly team members and playful pets., • Opportunities for growth and development within the company., • Discounts on pet care services.