Surgery Scheduler - Salinas Valley Plastics & PrimeCare
hace 11 días
Salinas
Job Description SVHC - Salinas Valley Plastics & PrimeCare SUMMARY The Surgery Scheduler duties include scheduling office based and/or hospital procedures consistent with the patients diagnosis and procedure request. The Surgery Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/ cancellations in a timely, accurate manner. Individual must be organized, and be able to manage a demanding workload with accuracy. ESSENTIAL DUTIES AND RESPONSIBILITIES • Schedules office and hospital based medical procedures for patients with appropriate Provider and time/location slot, utilizing appropriate scheduling., • Responsible for obtaining insurance authorization for surgical procedures and communicating authorization status with patient and the hospital., • Notifies insurances of any rescheduled surgery dates., • Checks all surgery/procedure paperwork for accurate surgery dates and enters notes/special instructions needed for scheduling in the electronic medical record., • Scans documentation into patients’ electronic medical records., • Completes pre-procedure phone calls and confirms appointment times with patient., • Takes appropriate action in responding to questions from patients., • Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed., • Documents any and all conversations with patients, insurance companies, and physicians in EMR The employee performing this position is expected to hold a High school diploma or general education degree (“GED”); and at least three months (preferably six months) related experience (e.g., health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience. The employee performing this position is expected to have some experience with medical terminology and understanding of medical insurance process. S/he must be able to understand or quickly learn about the differences between and among patients with private insurance, Medicare, Workers’ Compensation and self-paying patients, etc. Bilingual in Spanish. KNOWLEDGE The jobholder must demonstrate current competencies applicable to the job position. • Excellent customer service, • Problem resolution skills, • Critical thinking skills and ability to analyze datasets, • Effective verbal and writing skills, • Microsoft Office knowledge (Word, Excel, and Outlook), • Demonstrates customer-focused interpersonal skills and interacts effectively with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families who may have diverse opinions, values, and religious and cultural ideals., • Demonstrates ability to work autonomously and be directly accountable for results, • Demonstrates flexibility, • Exhibits capability to influence and negotiate individual and group decision making, • Possesses skills to function effectively in a fluid, dynamic, and rapidly changing environment, • Ability to work effectively as a team member with physicians and other staff., • Ability to react calmly and effectively in emergency situations., • Ability to appropriately interact with patients, families, staff and others., • Ability to flexibly respond to changing demands., • Ability to plan, organize, prioritize and direct the work of others. The range displayed on this job posting reflects the target for new hire salaries for this position.