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Job Description Loews Atlanta Hotel places team members in vibrant Midtown, steps from MARTA and major attractions. The hotel features 414 guestrooms, 40,000+ square feet of event space, Exhale Spa & Fitness Center, and a signature steakhouse and sushi restaurant in a sleek 26-story tower. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement, • Pet Insurance, • Team Member Hotel Rates, other discounts, perks and more What We're Looking For: As a warm and welcoming Host/Hostess, you are the first point of contact for our guests and play a key role in setting the tone for their dining experience. Your friendly demeanor, attention to detail, and ability to manage reservations and guest flow contribute to a seamless and memorable visit that reflects the excellence of our brand. Who You Are: Guest-Focused Communicator: You greet guests with genuine warmth and professionalism, making them feel welcome from the moment they arrive. Organized and Attentive: You manage reservations, waitlists, and seating charts with precision, ensuring smooth service and minimal wait times. Calm Under Pressure: You remain composed and courteous during busy periods, handling guest inquiries and concerns with grace. Team-Oriented: You collaborate closely with servers, managers, and kitchen staff to ensure efficient operations and exceptional guest experiences. Adaptable and Positive: You thrive in dynamic environments and bring a can-do attitude to every shift. Veterans and military spouses are encouraged to apply. What You Will Do: Greet guests warmly and professionally upon arrival. Manage reservations, walk-ins, and waitlists using the hotel's reservation system. Escort guests to their tables and provide menus. Communicate estimated wait times and accommodate special seating requests when possible. Maintain cleanliness and organization of the host stand and entrance area. Answer phone calls and assist with inquiries regarding hours, menus, and reservations. Coordinate with servers and managers to ensure timely seating and guest satisfaction. Monitor dining room flow and adjust seating plans as needed. Assist with guest recovery and resolve minor concerns with empathy and professionalism. Follow all hotel policies and procedures to ensure a safe and welcoming environment. Regular and reliable attendance in conformance with company standards. Perform other duties as assigned. Your Qualifications Include: Previous experience in hospitality, customer service, or restaurant hosting preferred. Strong communication and interpersonal skills. Ability to multitask and remain calm in a fast-paced environment. Professional appearance and demeanor. Familiarity with reservation systems and basic computer skills. Flexibility to work varying shifts, including nights, weekends, and holidays, as needed. Physical ability to stand for extended periods and move throughout the restaurant. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences. We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments. Shifts: Floater Position Requirements • Excellent verbal and written communication skills, • Excellent problem-solving skills, • Takes pride and ownership in the position and property, • Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner, • Have at least two year of hospitality experience, • Possess amazing interpersonal skills and exceptional guest service abilities, • Be organized, proactive, productive and self-motivated showing a positive attitude, • Maintain a neat and professionally well-groomed appearance, • Think clearly, quickly and efficiently and make concise decisions even under pressure Main Responsibilities • Greet and direct residents and visitors with a pleasant attitude, • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations, • Cultivate and retain cohesive relationships with residents, vendors and contractors, • Professional telephone etiquette and message delivery, • Accurately log guest packages, ensure timely delivery and perform package inventory audits, • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security, • Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc., • Ability to maintain confidentiality, • Must be able to work flexible schedules including nights, weekends and holidays Experience Requirements: • Experience in hospitality or upscale customer service or retail, • Must have experience delivering exceptional service Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Job DescriptionFront Desk Agent As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities • You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay., • Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions., • You will report to the Front Office Manager or Front Office Supervisor., • A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.Education & Experience Hotel experience is always a plus! Applicants should have: • A combination of education and experience.What You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling, • Access up to 40% of your earned wages before payday with PayActive, • Paid Time Off (PTO) and Paid Holidays, • Full healthcare benefits: medical, dental, and vision, • 401(k) with guaranteed 4% match and no vesting period, • Exclusive hotel and food & beverage discountsAbout HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job DescriptionDescription: Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. • Prior experience in accounting, sales, telesales, service or guest relations type of industry preferred, • High school diploma or equivalent. SUMMARY OF ESSENTIAL JOB FUNCTIONS • Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating., • Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted., • Must be able to stand for eight hours, bend, stretch, reach., • Must be able to see and hear., • Must be able to communicate with other associates and/or guests. Requirements: REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: • Manager on Duty functions., • Cash and credit card handling, balancing charges, • Safety and security measures, • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts., • Frequent Stay Program, • Reservations procedures including cancellations and “walking” guest, • Phone etiquette and answering procedures, • Area shopping, dining, entertainment and travel directions to assist guest inquiries., • Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events. Skills: • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change., • Proficient in written and verbal English, • Problem solving and conflict resolution skills Abilities: • Multi task, remain associate and guest service centric., • Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books., • Assist with guest issues with professionalism, maintaining hospitable attitude., • Able to work unsupervised and be productive at all times, even overnight. SPECIFIC RESPONSIBILITIES • Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible., • Promote and sell services/amenities of the hotel., • Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products., • Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual., • Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas., • Check all credit cards for validity before the end of the shift., • Learn and utilize PMS., • Ensure all cash, check and miscellaneous departments are in balance at shifts end., • Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc., • Have a thorough working knowledge of emergency procedures., • Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately., • Report any unusual occurrences or request to the manager., • Maintain stock/cleanliness of the Market area if applicable., • Maintain certification from a responsible vendor training if alcohol is served., • Be flexible in regard to work schedule., • Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards., • Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. WORKING CONDITIONS/SPECIAL REQUIREMENTS • This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work., • Standing, walking for long periods of time while maintaining a friendly professional image., • May be required to work any day/shift, including weekends., • Must be able to work a night shift schedule POSITIONS FOR POSSIBLE ADVANCEMENT • Assistant General Manager, • Guest Service Manager, • Guest Service Supervisor Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Job Description Guest Services / Front Desk Representative - Part Time, Rotating Shifts Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Guest Service Representative consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications. Guest Service Representatives respond to guest’s requests with a sense of urgency and concern. Guest Service Representative is the communication and information center for guests, fellow employees, vendors, and other outside business representatives. They perform a variety of clerical duties including basic computer work, reception and simple accounting tasks. Specifically, you will be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. • Complete all required training, • Adhere to all standard operating procedures and property specific brand standards, • Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests, • Provide personalized, friendly service to every guest and associate, • Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines, • Complete all tasks described on the relevant shift check list during shift, • Have knowledge of fire alarm system and Emergency/evacuation procedures, • Check the credit of guest accounts daily and follow up if action is required, • Have knowledge of surrounding area, • Be responsible for security of guests, fellow employees, and hotel assets, • Keep cash drawer secure and in balance throughout the shift, • Communicate with housekeeping department in order to ensure an ample supply of clean rooms, • Sell and up-sell rooms to walk-ins and phone reservations, • Have general knowledge of housekeeping, bed making, vacuuming, etc., • Strive for the consistent goal of 100% occupancy and 100% guest satisfaction, • Have professional telephone & communication skills, • Have patience and understanding for every person encountered Necessary Skills: • Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc., • Must be responsible for security of guests, fellow employees and hotel assets, • Have knowledge of fire alarm system and evacuation procedures, • Able to report to scheduled shifts, • Able to communicate effectively in writing, by telephone and in person., • Able to work a flexible schedule, • Is organized, honest, and works well with others, • Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule, • Able to work with people from diverse cultures and backgrounds, • Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service., • Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds, • Can perform work for 8 hours and work in a restrictive space/environment., • Must have eyesight enabling vision both near and far, • Must be able to use/lift arms for up to 8 hours, • Must be able to handle and work well under pressure, • Have finger dexterity for operating equipment such as computers, • Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions, • Must speak in a clear, understandable voice, hear at a basic level, and understand English Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: • Paid Time Off, • Optional Health, Wellness and Care benefits, • Health Reimbursement Program, • Flexible Spending Account, • Stay Discounts, • Optional Company paid Life Insurance, • 401(k) and 401(k) matching, • Employee Assistance Program, • Several Voluntary and Supplemental Insurance Options, • Select Paid Holidays and One Personal Floating Holiday, • Loyalty Incentives and Other Unique Incentive Programs

Job DescriptionManagement Responsibility (if any) Direct Reports: None. Indirect Reports: None Duties and Responsibilities • Operation/Service coordination, including but not limited to:, • Provide operational excellence in the monitoring of all access control and life/safety systems., • Control the lobby and amenity areas., • Coordinate deliveries and move in/out including but not limited to installing and removing elevator pads and floor mats., • Proactive in the delivery of resident information and services, • Build/fortify relations with customers/residents., • Provide services either directly or through recommended 3rd parties:, • Notary, • Reservations (restaurant, hotel, car), • Package management, • Pet services, • Car detailing, • Tickets to events, • Assistance, • Ensure employee compliance with company policies across all sites., • Brand Management, • Provide excellent customer service and operate under the highest standard of professionalism., • Deliver on “Life Simplified” concept., • High interpersonal skills and appearance., • Serve as a resource to Property Management by:, • Understanding property needs., • Be able to explain building amenities and life safety procedures., • Be able to carry out each property’s objective.Knowledge and Skills, • Punctual, • Reliable, • Friendly, • Professional, • Excellent written/oral communication., • Excellent problem-solving skills and organization skills., • Good judgment., • Early morning, evening and overnight shifts may be required., • Ability to multi-task., • Ability to manage time around multiple demands, of varying priority, from different sources., • Proficiency in Microsoft office and internet use $13 per hour up to $17 per hour depending on: • Industry certifications, • Years of relevant experience, • Education level (BA, BS, MS from an accredited college), • Certifications, • Complexity of client site, • Skillset

Job DescriptionDescription: Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. • Experience in service, sales, telesales or guest relations type of industry preferred, • High school diploma or equivalent of same SUMMARY OF ESSENTIAL JOB FUNCTIONS • Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating., • Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted., • Must be able to stand for eight hours, bend, stretch, reach., • Must be able to see and hear., • Must be able to communicate with other associates and/or guests. Requirements: REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts., • Frequent Stay Program, • Reservations procedures including cancellations and “walking” guest, • Phone etiquette and answering procedures, • Area shopping, dining, entertainment and travel directions to assist guest inquiries., • Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events., • Manager on Duty functions when necessary or as scheduled Skills: • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change., • Proficient in written and verbal English, • Problem solving and conflict resolution skills Abilities: • Multi task, remain associate and guest service centric., • Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books., • Assist with guest issues with professionalism, maintaining hospitable attitude SPECIFIC RESPONSIBILITIES • Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible., • Promote and sell services/amenities of the hotel., • Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products., • Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual., • Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas., • Check all credit cards for validity before the end of the shift., • Learn and utilize PMS., • Ensure all cash, check and miscellaneous departments are in balance at shifts end., • Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction., • Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc., • Have a thorough working knowledge of emergency procedures., • Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately., • Report any unusual occurrences or request to the manager., • Maintain certification from a responsible, • Utilize Service Recovery Log and other necessary communication logs from shift to shift., • Maintain stock/cleanliness in the market area., • Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards., • Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. WORKING CONDITIONS/SPECIAL REQUIREMENTS • This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work., • Standing, walking for long periods of time while maintaining a friendly professional image., • May be required to work any day/shift, including weekends. POSITIONS FOR POSSIBLE ADVANCEMENT • Assistant General Manager, • Guest Service Manager, • Guest Service Supervisor Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Job DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!Compensation: 15 - 17 hourly Responsibilities: • Ensure all guests feel they are having an exceptional experience at the property, • Complete additional bookkeeping, administrative, and accounting procedures as requested, • Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required, • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process, • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management Qualifications: • Must be computer proficient; experience with accounting or reservation software is a bonus, • Excellent customer service and communication skills are required, • Experience in the hospitality industry or guest services is preferred, but not required, • Some college is preferred but a high school diploma or equivalent is required, • Requires a flexible schedule that allows for overnight shift hours About Company Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

Job Description Position Summary At Hyatt Regency Atlanta Perimeter at Villa Christina, exceptional hospitality begins with exceptional people. We are redefining hospitality through innovation, collaboration, and our People First culture. We are seeking a dependable and detail-oriented Night Auditor who is committed to delivering courteous overnight guest service while completing accurate daily financial audits, reports, and end-of-day procedures. Our Mission Deliver Accurate Overnight Service and Financial Control. Provide efficient, courteous overnight Front Office service while ensuring daily hotel revenue, financial activity, and end-of-day processes are completed accurately and on time. Key Responsibilities Complete the Night Audit • Perform an accurate and timely daily audit of revenue generated by the hotel and retail outlets., • Prepare financial reports and distribute them to the appropriate managers., • Generate backup reports and analyze discrepancies, rate variations, and credit reports., • Complete assigned Night Audit shift checklist tasks and end-of-day procedures., • Control the issuance and tracking of sensitive forms and proprietary documents., • Read, analyze, and interpret financial reports and related documents. Deliver Exceptional Overnight Guest Service • Execute prompt, courteous, and accurate guest check-in and check-out., • Answer telephones and respond appropriately to guest requests., • Address guest questions or concerns regarding hotel rooms, rates, and services., • Respond to guest requests and follow through to help ensure needs and expectations are met., • Handle guest compliments and complaints professionally and take appropriate action within the scope of the role., • Promote participation in guest loyalty programs and guest-satisfaction surveys. Maintain Front Office and Financial Controls • Follow established room inventory and monetary controls., • Handle cash transactions accurately and maintain a balanced assigned bank., • Maintain room security through effective key control and established guest-security procedures., • Provide guest access to safety deposit boxes in accordance with established procedures and maintain required access documentation., • Ensure guest mail and messages are delivered promptly., • Maintain a clean, organized, and welcoming lobby and reception desk. Support Overnight Operations • Respond to reservation requests when Reservations representatives are not available., • Keep the immediate supervisor promptly and fully informed of unusual activity, significant problems, discrepancies, or other matters of importance., • Maintain safe working conditions within the department and hotel., • Complete duties in accordance with company policies, procedures, safety requirements, and applicable local, state, and federal laws and regulations., • Attend required meetings and perform other duties as assigned by management., • Project a professional and favorable image of the hotel in all guest and public interactions. Collaborate Across the Hotel • Communicate effectively with guests, team members, and hotel leadership during the overnight shift., • Coordinate information and follow-up related to guest requests, room activity, financial discrepancies, and overnight operational needs., • Work independently while maintaining cooperative and professional relationships with coworkers and other departments. What You Bring • At least two years of Night Audit experience., • One or more years of guest/customer service experience and/or hotel experience preferred., • High school diploma or equivalent., • Ability to work effectively alone and without direct supervision while maintaining positive working relationships with coworkers., • Ability to analyze information, interpret financial reports, identify discrepancies, and make effective judgments., • Basic mathematical skills and the ability to complete moderately complex calculations accurately., • Ability to communicate clearly in English with guests and team members., • Proficiency in Microsoft Word, Outlook, Excel, and hotel property-management systems., • Strong attention to guest needs and the ability to remain professional during overnight operations and emergency situations. Preferred • Previous hotel Front Desk Office experience., • Two- or four-year college degree. Physical and Work Requirements This position requires the ability to perform the essential functions of the role, with or without reasonable accommodation. • Frequently move throughout the Front Office and hotel during the overnight shift., • Use a computer keyboard and operate standard office equipment, including telephones, copiers, and computer systems., • Maintain the hearing and visual ability needed to observe emergency situations and accurately enter information into hotel systems., • Maintain manual dexterity required for computer and office-equipment use., • Use Personal Protective Equipment (PPE) when required for work duties that may present a health or safety risk., • Maintain neat, clean, and professional grooming and appearance standards. Ready to Make an Impact? If you are a dependable hospitality professional who is energized by accuracy, guest service, and keeping overnight hotel operations running smoothly, we would love to meet you. Join Hyatt Regency Atlanta Perimeter at Villa Christina and help create memorable experiences for our guests, our associates, and our community.

Job Description Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today! Responsibilities: • Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed, • Make sure every hotel guest has a pleasant stay, • Complete additional bookkeeping, administrative, and accounting procedures as requested, • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management, • Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages Qualifications: • Diploma or equivalent from high school is required; some college is desired, • Overnight shift; requires flexible hours, • Computer proficiency is required; experience with accounting or reservation software is preferred, • Excellent customer service and communication skills are required, • Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required About Company Located off I-285, our hotel is two miles from Perimeter Mall and the Dunwoody MARTA train station with access to downtown Atlanta. Oglethorpe University is a ten-minute drive from us. UPS Headquarters and Truist Park are 20 minutes away.

Job Description About Company: Hotel Phoenix rises at “Mile 0,” the historic terminus of the Western & Atlantic Railway and the very location of Atlanta’s founding. With its commanding presence at the gateway and centerpoint of Centennial Yards — one of the most ambitious new developments in Atlanta’s history — it signals a new era for a downtown that has long been neglected. Hotel Phoenix is a bold, unapologetic statement of forward-looking confidence. It is the hotel Centennial Yards and downtown Atlanta deserves — a future-reaching hospitality experience inspired by the unique character, culture, and heritage of its location. A standard-setting luxury hospitality experience, Hotel Phoenix is glamorous, world-class, and unmistakably of this place. It isn’t “Atlanta-themed;” it’s Atlanta revealed. True Southern hospitality without the clichés: anticipatory, proper, and delivered with warmth, charm, and sincerity. About the Role: The PHO - Assistant Director of Front Office plays a pivotal role in ensuring the seamless operation of the front office department within the hospitality environment. This position is responsible for supporting the Director of Front Office in managing daily activities, optimizing guest services, and maintaining high standards of customer satisfaction. The role involves coordinating front desk operations, supervising staff, and implementing policies that enhance operational efficiency and guest experience. The Assistant Director will also collaborate with other departments to ensure smooth communication and service delivery across the property. Ultimately, this position contributes significantly to the overall success and reputation of the accommodation facility by fostering a welcoming and professional atmosphere for all guests. Minimum Qualifications: • Bachelor’s degree in Hospitality Management, Business Administration, or a related field., • Minimum of 3 years of experience in front office operations within the hospitality industry., • Proven experience in a supervisory or assistant management role in a hotel or accommodation setting., • Strong knowledge of front office software systems and property management systems (PMS)., • Excellent communication and interpersonal skills with a customer-focused approach. Preferred Qualifications: • Certification in Hospitality Management or related professional credentials., • Experience working in a large-scale hotel or resort environment., • Familiarity with revenue management and guest loyalty programs., • Proficiency in multiple languages to support diverse guest populations., • Advanced skills in data analysis and reporting tools. Responsibilities: • Assist in overseeing daily front office operations including guest check-in/check-out, reservations, and concierge services., • Supervise, train, and motivate front office staff to deliver exceptional customer service and maintain operational standards., • Manage guest relations by promptly addressing inquiries, concerns, and special requests to ensure guest satisfaction., • Coordinate with housekeeping, maintenance, and other departments to ensure timely room availability and service quality., • Monitor front office financial transactions, including billing and cash handling, ensuring accuracy and compliance with company policies., • Implement and maintain front office procedures and standards in alignment with organizational goals., • Prepare reports on front office performance metrics and assist in budgeting and forecasting activities., • Support the Director of Front Office in strategic planning and execution of initiatives to improve guest experience and operational efficiency. Skills: The required skills are utilized daily to manage and optimize front office operations, ensuring that guest interactions are handled efficiently and professionally. Strong leadership and communication skills enable the Assistant Director to effectively supervise and develop front office staff, fostering a collaborative and service-oriented team environment. Proficiency with front office and property management software is essential for managing reservations, billing, and reporting tasks accurately. Customer service skills are critical for resolving guest issues promptly and maintaining high satisfaction levels. Preferred skills such as multilingual abilities and data analysis enhance the role by enabling better guest communication and informed decision-making to improve operational performance.

Job Description Position Summary At Hyatt Regency Atlanta Perimeter at Villa Christina, exceptional hospitality begins with exceptional people. As part of Maverick Hotels & Restaurants, we are redefining hospitality through innovation, collaboration, and our People First culture. We are seeking a welcoming and service-focused Guest Services Representative who is committed to creating a positive guest experience through accurate Front Office service, responsive communication, and dependable support throughout each guest’s stay. Our Mission Create Exceptional Guest Experiences. Provide prompt, courteous, and accurate Front Office service that supports guest satisfaction, efficient hotel operations, and a seamless arrival, stay, and departure experience. Key Responsibilities Deliver Exceptional Guest Service • Execute prompt, courteous, and accurate guest check-in and check-out., • Answer guest questions regarding hotel rooms, rates, services, and accommodations., • Respond professionally to guest compliments, concerns, and complaints and take appropriate action within the scope of the role., • Answer telephones, respond to requests, and ensure guest mail and messages are delivered promptly., • Promote participation in guest loyalty programs and guest-satisfaction surveys., • Maintain a clean, organized, and welcoming reception desk and lobby area. Support Reservations and Room Operations • Respond to guest reservation requests and coordinate with Reservation Services regarding suites, special accommodations, and other guest needs., • Follow room inventory controls and communicate with other departments to ensure proper handling of individual guests and groups., • Maintain room security through effective key control and established guest-security procedures., • Provide access to guest safety deposit boxes in accordance with established procedures., • Assist other Guest Services associates as needed, including bell, door, reservations, and concierge duties. Maintain Accurate Financial Controls • Follow established room inventory and monetary controls., • Handle cash, make change, and accurately process accepted forms of payment., • Maintain and balance an assigned house bank at the end of each shift., • Accept and record vouchers, traveler’s checks, and other approved forms of payment in accordance with hotel procedures. Contribute to Operational Excellence • Complete assigned daily shift checklist tasks accurately and on time., • Keep the immediate supervisor promptly and fully informed of significant guest, operational, or safety matters., • Maintain safe working conditions within the department and hotel., • Remain calm and alert during emergencies and periods of heavy hotel activity., • Attend required meetings and follow established company policies, procedures, safety requirements, and applicable laws and regulations., • Project a professional and favorable image of the hotel in all guest and public interactions., • Perform other duties as assigned. Collaborate Across the Hotel • Communicate with other departments to support proper handling of guests and groups., • Share pertinent guest requests, special accommodations, and service needs with the appropriate hotel teams., • Work cooperatively with Guest Services colleagues and provide assistance in related Front Office functions when needed. What You Bring • One or more years of guest/customer service experience and/or one or more years of hotel experience preferred., • High school diploma or equivalent., • Basic mathematical skills and the ability to perform moderately complex calculations accurately., • Ability to listen effectively and communicate clearly in English with guests and team members., • Strong coordination skills and the ability to determine the appropriate time, place, and sequence of actions., • Ability to analyze information, make effective judgments, and remain calm in a fast-paced environment., • Positive interpersonal skills with focused attention to guest needs and varied business contacts., • Ability to maintain a neat, clean, and well-groomed professional appearance. Preferred • A two-year or four-year college degree., • Previous hotel experience. Physical and Work Requirements This position requires the ability to perform the essential functions of the role, with or without reasonable accommodation. • Frequently move throughout the Front Office and hotel, including using stairs and remaining standing for extended periods., • Use a computer keyboard, telephone, copier, and other standard office equipment with sufficient manual dexterity., • Communicate effectively with guests, the public, and team members on a daily basis., • Have sufficient hearing and visual ability to observe and respond to emergency situations and accurately use hotel computer systems., • Occasionally stand, walk, sit, reach, climb stairs, and lift or move office products and supplies weighing up to 25 pounds., • Perform work involving substantial repetitive motion of the wrists, hands, and fingers., • Use required Personal Protective Equipment (PPE) when job duties present a potential health or safety risk. Ready to Make an Impact? If you are a hospitality professional who enjoys helping people, solving problems, and creating welcoming guest experiences, we would love to meet you. Join Hyatt Regency Atlanta Perimeter at Villa Christina and help create memorable experiences for our guests, our associates, and our community.

Job Description Department: Customer Service Location: Atlanta, GA | KFTY Position Level: Entry FLSA Status: Hourly Non-exempt Travel: Infrequent JOB DESCRIPTION: The Customer Service Representative (CSR) embodies all of the warm and welcoming qualities of Sensational Southern Service that assures guests are treated with an exceptional service experience on each interaction. As the first impression that customers of Hill Aircraft are greeted with, the CSR is empowered to create positive, personable, and memorable interactions with every individual they come in contact with. The Customer Service Representative has an interest in the aviation industry with a passion for customer service. POSITION SUMMARY: The Customer Service Representative (CSR) is an essential position as part of the Customer Service team, performing a number of important duties related to the extraordinary service experience and overall care for guests within the Fixed Base Operation (FBO). The CSR is directly involved in communicating with corporate flight departments, flight crews, aircraft owners, high-profile clientele, vendors, and team members to ensure that requests critical to the successful operation are handled appropriately. The CSR is an exceptional relationship builder and highly outgoing with the drive to provide world-class customer service in aviation. The CSR represents Hill Aircraft in a positive and professional manner, while upholding the values of a family owned legacy aviation business. CORE RESPONSIBILITIES: • Represent the company in a professional manager and put the customer first at all times., • Support a positive and harmonious working environment with the team in order to provide the highest levels of the customer service experience., • Create memorable service experiences for guests on each visit., • Ensure all Customer Service operations are conducted daily in accordance to the values and standards of Hill Aircraft that contribute to safety, company policies, and procedures while also adhering to the NATA Safety 1st., • Perform all the general functions of the Customer Service Representative position including greeting customers, making reservations, and answering or making phone calls., • Perform Concierge Service duties with customers on the ramp including greeting planeside and valeting vehicles., • Arrange and fulfill service requests including hotel accommodations, rental cars, ground transportation reservations, in-flight catering orders, and area restaurant or attractions recommendations., • Accept and relay ground service requests to team members such as aircraft fueling, arrival or departure information, parking, and other ground service required., • Process service and point of sale transactions including billing and payments., • File internal records related to service transactions accurately and efficiently., • Clearly handle radio communications both air-to-air with pilots and ground two-way with Line Service., • Support a culture of unity and cooperation as a team., • Type email responses to customers or send letters of confirmation for reservation requests., • Perform detail-oriented responsibilities, assigned projects, and complete paperwork or reports both as a team and individually., • Assist in meeting sales goals and monthly promotional offers using internal, seasonal, and industry programs., • Work with agents and local approved vendors when handling customer requests., • Communicate clearly and effectively with customers, pilots, and team members within the Line Service, Customer Service, and other departments within the company in person, by radio, in writing, email, and over the phone., • Oversee that all additional shift duties and assigned tasks are completed thoroughly and that any checklists accompanied are filled out before the end of the shift., • Provide Customer Service Manager with ideas and recommendations that help to improve the overall operations, service, and efficiency of the Customer Service Department. GENERAL QUALIFICATIONS | KNOWLEDGE & EXPERIENCE: • Minimum of (1) years FBO or other related experience within the general aviation industry., • Minimum of (2) years of in customer service, hospitality, or concierge related fields, especially in aviation., • High school diploma or GED certificate., • Successful completion of NATA Safety 1st Customer Service, Safety, and Security (CSSS) program within 60-days of new hire., • Special consideration with prior experience in Total FBO software., • Basic knowledge of aviation terminology, general aviation aircraft (piston and turbine), airport communications, and phonetic alphabet. GENERAL QUALIFICATIONS | SKILLS & COMPETENCIES NEEDED TO BE SUCCESSFUL IN THIS ROLE: • Desire to serve others., • Naturally outgoing with a passion for providing an outstanding customer service experience., • Excellent communication abilities (written, typing, phone etiquette, two-way radio, and oral) in English., • Strong interpersonal aptitude and ability to work well on a team., • Consistently demonstrated organizational and time management skills., • Ability to multitask on occasion., • Tactful, courteous, and conscience of customer's needs., • Ability to perform manual tasks, follow directions (written and oral), and multitask in a detailed and efficient manner., • Ability to comprehend and perform basic math calculations with minimal errors using United States units of money, weight measurement, volume, and distance., • Basic knowledge and comfort level when using computers., • Intermediate proficiency with Microsoft Office programs (Word, Excel, Outlook)., • Good problem-solving abilities for operational decisions and adaptability to various working environments or conditions., • Ability to prepare and complete reports pertaining to department. ADDITIONAL REQUIREMENTS: • Must possess a valid driver's license (21 and older) without restrictions and have acceptable driving record that meets company insurability requirements., • This is an hourly, nonexempt position. This position requires working flexible hours including mornings, evenings and weekends, and on scheduled company holidays to accommodate the needs of the customers and department operations., • Must be able to pass a background check and drug screen. Hill Aircraft is a Zero Tolerance Drug Free Employer, including pre-employment and random drug screening., • Operation of motor vehicles., • Ability to handle moderate physical activity outside on ramp operations., • Ability to lift and/or move up to 30 pounds such as boxes, bags, stock supplies, or carpets., • Ability to travel for the position if needed (infrequently). ENVIRONMENT & WORK CONDITIONS: The work environment or conditions described below are representative of those encountered while performing the essential functions of this position and may vary on a given day depending on needs. • General office and FBO building conditions., • Regularly sitting, standing, walking around inside and outside., • Outside on active ramp areas around aircraft, fuel trucks, vehicles, and other ground handling equipment (when performing duties as Concierge)., • Driving vehicles on active ramp. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice based on the needs of the department and company. To perform this job successfully, the candidate will possess a proficient level of the knowledge, skills, and abilities listed within this description. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Job Description The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Compensation: $16 - $17 hourly Responsibilities: • Take reservations in person, via email, or over the phone, including group bookings., • Provide guests with information about hotel amenities, dining, and travel directions., • Operate hotel switchboard, take calls and provide information and transfer calls, • Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process, • Handle guest check-ins, check-outs, and payment processing with accuracy. Qualifications: • Experience in hospitality or customer service is preferred but not required., • Availability to work flexible schedules, including weekends and holidays., • Physical ability to stand, walk, and lift up to 25 pounds as needed., • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint., • Proven customer service experience with a strong guest-focused mentality, • OPERA EXPERIENCE PREFERRED About Company Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

Duties: Greet and welcome guests upon arrival.Check guests in and out of the hotel.Provide information about hotel facilities, services, and local attractions.Handle guest inquiries, requests, and complaints in a professional and timely manner.Assist with reservations and room assignments.Process pa

Destination Knot is seeking enthusiastic and customer-focused individuals to join our team as Hotel Reservations Customer Service Representatives. Excellent communication and customer service skills. Previous experience in customer service, hospitality, or sales is a plus but not required.

This role is ideal for someone who enjoys working remotely, is comfortable using online tools, and is passionate about delivering outstanding client experiences.

Job DescriptionFront Desk Agent As a Front Desk Agent, you will be the first point of contact for fans, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing fans inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless fan experience. Key Responsibilities • You will be the friendly and attentive face of our hotel, ensuring fans receive a warm welcome and assistance throughout their stay., • Your daily tasks will include checking fans in and out, answering inquiries, and providing information about hotel services and local attractions., • You will report to the Front Office Manager or Front Office Supervisor., • A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.Education & Experience Hotel experience is always a plus! Applicants should have: • A combination of education and experience.What You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling, • Access up to 40% of your earned wages before payday with PayActive, • Paid Time Off (PTO) and Paid Holidays, • Full healthcare benefits: medical, dental, and vision, • 401(k) with guaranteed 4% match and no vesting period, • Exclusive hotel and food & beverage discountsAbout HVMG At REVERB by Hard Rock, music brings people together, REVERB gives them a place to stay Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job Description About the Role: The Frontdesk position at our accommodation and food services establishment located in ATL Perimeter Center, ATL2, is a pivotal role responsible for creating a welcoming and efficient first point of contact for all guests. This role ensures smooth check-in and check-out processes, manages reservations, and addresses guest inquiries with professionalism and courtesy. The Frontdesk associate plays a critical part in maintaining guest satisfaction by promptly resolving issues and providing accurate information about our services and local area. Additionally, this position supports operational efficiency by coordinating with housekeeping, maintenance, and other departments to meet guest needs. Ultimately, the Frontdesk role contributes significantly to the overall guest experience and the positive reputation of our establishment. Minimum Qualifications: • High school diploma or equivalent., • Previous experience in a customer service or front desk role, preferably in hospitality., • Basic computer skills and familiarity with reservation or property management systems., • Excellent verbal and written communication skills., • Ability to work flexible hours including weekends and holidays. Preferred Qualifications: • Experience with hotel management software such as Opera or similar systems., • Multilingual abilities to assist a diverse guest population., • Certification in hospitality or customer service training., • Strong problem-solving skills and the ability to remain calm under pressure., • Knowledge of local area attractions and services. Responsibilities: • Greet and welcome guests upon arrival, ensuring a positive first impression., • Manage guest check-in and check-out procedures accurately and efficiently., • Handle reservations, cancellations, and modifications using the property management system., • Respond promptly and professionally to guest inquiries, requests, and complaints., • Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest issues are resolved., • Maintain accurate records of guest information and payment transactions., • Provide guests with information about hotel services, amenities, and local attractions., • Ensure compliance with all safety, security, and privacy policies. Skills: The required skills such as communication and computer proficiency are essential for managing guest interactions and operating reservation systems efficiently on a daily basis. Strong interpersonal skills enable the Frontdesk associate to create a welcoming atmosphere and handle guest concerns with empathy and professionalism. Organizational skills are used to maintain accurate records and coordinate with other departments to ensure seamless service delivery. Preferred skills like multilingual abilities enhance communication with a diverse clientele, improving guest satisfaction. Problem-solving skills are critical for quickly addressing unexpected issues, ensuring guests have a positive experience throughout their stay.

Job DescriptionFront Desk Agent As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities • You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay., • Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions., • You will report to the Front Office Manager or Front Office Supervisor., • A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.Education & Experience Hotel experience is always a plus! Applicants should have: • A combination of education and experience.What You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling, • Access up to 40% of your earned wages before payday with PayActive, • Paid Time Off (PTO) and Paid Holidays, • Full healthcare benefits: medical, dental, and vision, • 401(k) with guaranteed 4% match and no vesting period, • Exclusive hotel and food & beverage discountsAbout HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job DescriptionDescription: As a Front Desk Agent at Hampton Inn & Suites - Atlanta Northlake, you’ll be the first friendly face our guests see. In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism and care. Why Join Us? • Healthcare Benefits, • Paid Time Off (PTO), • Holiday Pay, • Employee of the Month Bonus, • Sign-On Bonus, • On-Demand Pay Access (access to earned wages before payday), • Hotel Brand Employee Discounts Responsibilities • Welcome guests and assist with check-in and check-out, • Process payments and manage guest accounts, • Book, modify, and cancel reservations, • Answer guest questions and provide information about hotel amenities and local attractions, • Respond to guest requests and resolve issues in a timely, professional manner, • Maintain accurate guest records and reservation information, • Answer phones and respond to emails as needed, • Work closely with housekeeping and maintenance to ensure guest satisfaction, • Follow hotel safety, security, and privacy procedures Requirements: Qualifications • Must be 18 years of age or older, • Friendly and professional communication skills, • Strong customer service and problem-solving abilities, • Ability to multitask in a fast-paced environment, • Basic computer and phone skills, • Attention to detail and reliability, • Previous hotel or customer service experience is a plus, but not required Join our team and help create memorable guest experiences every day!

Job DescriptionDescription: Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. • Experience in FOSSE Marriott system, • High school diploma or equivalent of same, • Customer Service experience SUMMARY OF ESSENTIAL JOB FUNCTIONS • Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating., • Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted., • Must be able to stand for eight hours, bend, stretch, reach., • Must be able to see and hear., • Must be able to communicate with other associates and/or guests. Requirements: REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts., • Marriott Bonvoy knowledge, • FOSSE system knowledge, • Reservations procedures, • Phone etiquette and answering procedures, • Area shopping, dining, entertainment and travel directions to assist guest inquiries., • Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events., • Manager on Duty functions when necessary or as scheduled Skills: • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change., • Proficient in written and verbal English, • Problem solving and conflict resolution skills Abilities: • Multi task, remain associate and guest service centric., • Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books., • Assist with guest issues with professionalism, maintaining hospitable attitude SPECIFIC RESPONSIBILITIES • Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible., • Promote and sell services/amenities of the hotel., • Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products., • Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual., • Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas., • Check all credit cards for validity before the end of the shift., • Learn and utilize PMS., • Ensure all cash, check and miscellaneous departments are in balance at shifts end., • Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction., • Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc., • Have a thorough working knowledge of emergency procedures., • Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately., • Report any unusual occurrences or request to the manager., • Maintain certification from a responsible, • Utilize Service Recovery Log and other necessary communication logs from shift to shift., • Maintain stock/cleanliness in the market area., • Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards., • Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. WORKING CONDITIONS/SPECIAL REQUIREMENTS • This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work., • Standing, walking for long periods of time while maintaining a friendly professional image., • May be required to work any day/shift, including weekends. POSITIONS FOR POSSIBLE ADVANCEMENT • Assistant General Manager, • Guest Service Manager, • Guest Service Supervisor Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Job DescriptionFront Desk Agent As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities • You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay., • Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions., • You will report to the Front Office Manager or Front Office Supervisor., • A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.Education & Experience Hotel experience is always a plus! Applicants should have: • A combination of education and experience.What You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling, • Access up to 40% of your earned wages before payday with PayActive, • Paid Time Off (PTO) and Paid Holidays, • Full healthcare benefits: medical, dental, and vision, • 401(k) with guaranteed 4% match and no vesting period, • Exclusive hotel and food & beverage discountsAbout HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Review arrivals noting special requests, blocking rooms as needed. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Verify credit limit report. Monitor room availability throughout the day. Review daily the selling status of the hotel using yield management system. Attend department meeting once a month. Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet. What You Bring High school diploma or general education degree (GED) required. Previous experience in a Front Desk or customer-facing role is preferred. Knowledgeable of immediate area, services, attractions, and events. Flexible schedule, able to work evenings, weekends and holidays. Work well under pressure, dealing with many arrivals and departures within a short period of time. Familiar with hotel systems and operations, and the ability to enter in information accurately. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

POSITION SUMMARY The Front Desk Agent will provide fast and effective customer service at all times ensuring guests receive great service throughout their stay. Agents will check guests in and out while following all established procedures and policies. ESSENTIAL DUTIES AND RESPONSIBILITIES -THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: • Act as the ambassador of the hotel. Provide information to guests on all aspects of the hotel, including the pool location, hours of F&B facility, laundry location, difference in room types and what those room types have to offer the guest., • Review arriving reservations for the day early in the shift, checking for special requests, VIP’s, etc., pre-assigning rooms as necessary. Pre-registers groups that have requested pre-registration., • Count cash drawer at beginning and end of each shift. Prepare shift deposit accurately, following standard procedures., • Maintain complete understanding of all aspects of the PMS cash register operation., • Compare housekeepers report with the folio log at the beginning of the PM Shift or when Housekeeping is finished for the day., • Enter all wakeup calls accurately. Record messages and receive mail for arriving and in-house guests., • Record future reservations for any guest by phone or in person, following all standard procedures., • Handle all complaints efficiently and courteously. Listens carefully to the guest’s problem. If possible, takes immediate personal responsibility to correct the problem. If not possible, notifies supervisor or the General Manager immediately., • Post phone charges promptly. Post any charges incurred by guests during shift using standard procedures., • File folios, Reg cards, and reservations cards as necessary. Complete shift checklist before end of shift., • Maintain fresh coffee in the lobby at all times., • Answer telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of call and transfer to proper extension., • Maintain an awareness of and report any and all safety hazards or violations witnessed in the course of performing required duties., • Perform other duties as requested. MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) • High school diploma preferred, • One year related customer service work experience., • Basic mathematical skills., • Computer skills., • Excellent interpersonal skills,, • Ability to speak, read, and write English., • Knowledge of workplace safety procedures. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to stand and walk the entire shift, talk and/or hear. The employee is regularly required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The noise level in the work environment is usually moderate. Employment is contingent upon successful completion of a background and drug test.

Property Description Join the Team at FORTH Hotel and Club - Atlanta's Most Exciting Destination! Step into the energy of Atlanta at FORTH Hotel and Club, where modern luxury meets creative spirit. Designed to bring people together, FORTH blends boutique hospitality with an elevated social experience-featuring stylish rooms, buzzing restaurants and bars, and a vibrant members' club that celebrates culture, community, and connection. As part of our team, you'll have the chance to help shape a one-of-a-kind hotel experience in the heart of the city. If you're passionate about service, thrive in dynamic environments, and want to be part of something bold and new-this is where your next chapter begins. Overview Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact. Responsibilities: • Greet and welcome guests with a warm and friendly attitude, creating a positive first impression., • Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail., • Provide information about hotel facilities, services, and local attractions., • Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner., • Process guest payments and maintain accurate records., • Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience., • Maintain the cleanliness and organization of the front desk area., • Assist in administrative tasks, such as answering phone calls and handling reservations. Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us! Qualifications • High school diploma or equivalent, • Prior cash handling experience necessary, • Exceptional communication skills, • Very good computer skills, • Ability to work flexible hours including weekends and holidays, • Strong problem-solving skills, • Ability to multitask and work in a fast-paced environment, • Experience in customer service is preferred, • Knowledge of hotel or resort operations is a plus Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. • Multiple Tiers of Medical Coverage, • Dental & Vision Coverage, • 24/7 Teledoc service, • Free Maintenance Medications, • Pet Insurance, • Hotel Discounts, • Tuition Reimbursement, • Paid Time Off (vacation, sick, bereavement, and Holidays)., • 401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists and responds to guest requests with diligent follow-through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. Setup, maintain, and takedown of breakfast display in timely manner. Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. Periodic tours of the property to ensure the property is meeting brand standards. Assists and provides reasonable accommodation in response to guest requests whenever possible and practical Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Engage in cross training in housekeeping and laundry areas to provide assistance as needed. Other tasks as assigned by the management team. . BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Understand and communicate in English proficiently to interact with guests, associates and outside vendors. Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. Complete routine reports and correspondence. Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Apply good judgment at all times. Manage problems, address and solve guest-related issues. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Position Purpose and Summary: The Assistant General Manager ("AGM") assists the General Manager ("GM") or Multi-Unit General Manager ("MUGM") in managing hotel day-to-day operations, assures optimum performance and continual improvement in guest satisfaction and associate satisfaction. The AGM is hands on in managing the hourly staff, including scheduling, directing and overseeing their daily activities and training. The AGM is expected to provide leadership to the staff to promote an exceptional workplace. The AGM also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. Major/Key Job Duties: Demonstrates and promotes 100% commitment to providing the best possible experience for our guests. Become trained in all managerial functions and operations at the hotel level. Ensures all associates are properly onboarded, trained and complete ESU required training timely. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. Upholds and drives compliance with policies, rules, and standards (including but not limited to the safety and security guidelines) at the property level. Ensure associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction. Serves as first level of management contact for guest service issues. Resolves guest issues in a timely manner and determines whether to escalate to GM/MUGM as needed. The AGM must demonstrate professionalism and embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. Daily interaction with the guests to identify quality lead generation and assist guests with future travel needs. Assists in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. Other Duties: Assists the GM/MUGM with interviewing, onboarding and training new associates. Direct supervision/involvement with all associates to promote a positive work environment through teamwork, energy, enthusiasm and recognition. Active involvement in daily team meetings and interactions with staff to foster continuous improvement, needed guidance, encouragement and corrective action when necessary. Assists the GM in budgetary control measures, including labor monitoring, scheduling, room expense control and maintaining PAR levels through Daily Visual Management. Ensures associates have the necessary tools to execute their jobs on an ongoing basis. Serves as the manager on duty in the absence of the GM/MUGM. Inspects guest rooms. Complete Guest Ready, visual inspections, assign daily arrival reservations. Provides other relief, or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel. Responsible for managing purchase order process, ordering and receiving products in a timely manner. Assists GM/MUGM in monitoring cash management, in-house guest balances and direct bill receivables compliance. Assists with hotel sales activities when needed, including Soar leads. Actively reviews and monitors social media websites to ensure timely and appropriate responses. Ensures that clean rooms, guest and associate satisfaction are top priorities. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Employee Perks Progam offering discounts to major companies COMPENSATION Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Knowledge, Skills, Abilities & Competencies: Comprehend fundamental instructions, write short correspondence, and memos. Solid fluency English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors. Ability to operate the property management system technology, including the ability to work through all shift reports and performing the audit functions when necessary. Ability to add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out detailed written and/or oral instructions. Supervisory skills to oversee daily activities of 8 to 15 hourly staff. Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency. Environmental Job Requirements: While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach, handle, and detect tools, objects and controls; and detect scent and sounds. Occasionally bend, kneel or crouch. Occasionally push, pull, lift and/or move up to 25 pounds. While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). Occasionally works in wet humid conditions near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock. The work environment typically will be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography, or to cover additional sites during another manager's absence. Minimum Qualifications: Prior hotel experience in a hospitality or retail establishment is required. High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Preferred Qualifications: Prior supervisory experience is preferred. Demonstrated leadership ability is desired. * Some job-related college level courses preferred.

Application Deadline: 08/30/2026 Address: 1230 Peachtree Street Job Family Group: Business Management Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports. The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group. Supports the execution of strategic initiatives; includes tracking metrics and milestones. Builds effective relationships with internal/external stakeholders. Analyzes data and information to provide insights and recommendations. Leads the planning, coordinating and implementing department events. Provides specialized and professional support to an executive and their senior managers within a large and diverse department or business group. Coordinates and monitors budgets and reporting on results vs. budget. Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities. Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events. Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available. Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures). Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries. Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements Prepares and logs departmental expense claims and reports. Tracks expenses to ensure they stay within budget. Makes travel arrangements, booking flight/hotel reservations as needed. Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations. Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Ensures all vacation and absence scheduling is documented, takes into account critical business needs, follows guidelines, and is managed consistently across employees in the group; identifies scheduling conflicts for resolution. Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.). Collaborates with internal and external stakeholders in order to deliver on business objectives. Organizes work information to ensure accuracy and completeness. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Qualifications: Typically between 3-5 years of experience in an administrative/professional support function and post-secondary degree in related field of study desirable. Must have experience in managing travel and related expenses Must have the experience in managing calendars Must have the ability to manage the office Must have the experience in organizing events and meetings Must be able to support senior leaders Must have the ability onboard new hires Should be proficient with MS Office Suite Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. Salary: $41,714.00 - $69,000.00 Pay Type: Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. To find out more visit us at http://jobs.bmo.com/us/en BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Position Title Administrative Assistant Position Summary Serves as the primary administrative support and first point of contact for the Education Department. Provide administrative, organization, and clerical support to the Education Department, and Chair. Essential Duties and Responsibilities Key Responsibilities 1. Front Desk & Communication Management Department First Contact: Welcome students, faculty, staff, and visitors; handle general inquiries. Correspondence & Media: Manage the departmental email inbox, distribute daily mail/express shipping, and maintain the department bulletin board and student email announcements. Website & Promotion: Regularly review, update, and maintain the Education Department website and assist with the preparation of program brochures. 2. Faculty & Departmental Support Administrative Assistance: Provide clerical support to full- and part-time faculty, including typing, copying, and assembling course materials (syllabi, exams, etc.). Calendar & Scheduling: Manage the departmental calendar (via Outlook), including monthly meetings, events, and tracking faculty travel. Coordinate appointments and schedule meetings. Event Planning: Organize logistics for meetings, events, and luncheons, including room reservations, catering, and visitor arrangements (hotel reservations, parking passes). 3. Travel & Logistics Coordination Travel Arrangements: Coordinate flight and hotel reservations through the College travel agent for faculty, staff, and students. Documentation: Process registrations, expense reports, vehicle rentals, and mandatory student travel forms. 4. Financial & Budget Administration Purchasing & Invoicing: Prepare purchase requisitions and check requests, including specialized requests for the teacher certification program accreditation. Budget Tracking: Maintain a running internal budget worksheet and use the Banner system to monitor departmental and grant-funded budgets. Document Workflow: Obtain necessary signatures, process invoices, track order progress in Banner, and provide regular status updates to the original requesters. Grant Support: Assist in budget related items for Department and faculty grants. 5. Office Operations & Record Keeping Data & Filing: Organize and maintain secure digital filing systems, including tracking student enrollment data for the major and teacher certification programs. Inventory Control: Monitor and replenish office, classroom, faculty, and general supplies (paper, ink cartridges, instructional materials). Reporting: Maintain copies of all financial transactions and provide regular records to the Department Chair for oversight. Required Qualifications Education & Experience Minimum Education: High School Diploma or equivalent required. Preferred Education: Some college coursework or an Associate's degree preferred. Experience: Minimum of three (3) years of related administrative or customer-facing work experience required. Core Competencies & Interpersonal Skills Exceptional customer service mindset with a proven ability to interface with students, parents, faculty, and external vendors with diplomacy, tact, and a professional demeanor. Excellent verbal and written communication skills. Ability to clearly articulate information, respond to inquiries in one-on-one or group settings, and maintain strict confidentiality. Proofreading skills with the ability to read, analyze, and interpret modern digital operating procedures, compliance guidelines, and instructional manuals. Superior time-management and organizational skills, with a demonstrated ability to self-motivate and balance competing priorities in an academic environment. Technical Proficiency Intermediate to advanced proficiency in Microsoft 365 (Word, Excel, PowerPoint) for data tracking, document creation, and spreadsheet management. Experience with digital collaboration tools (e.g., Microsoft Teams) for departmental and college communication. Proficiency in Canva or similar modern design platforms to independently create department brochures, digital announcements, and materials. Experience with, or the ability to learn, higher-education ERP systems-specifically the Banner Financial Module-for budget tracking and processing requisitions. Comfort working in a cloud-based environment, including utilizing electronic filing systems (e.g., OneDrive, SharePoint), managing shared digital calendars, and navigating modern web content management systems. Preferred Qualifications Some college is preferred. Certifications, Licenses, Restrictions None. Physical Demands While performing the duties of this job, the employee is regularly required to: sit, use hands to handle office supplies, operate computer and other office equipment, talk, and hear. The employee is frequently required to: reach with hands and arms, walk, and stand. The employee is occasionally required to: stoop, climb, and lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Shift Days % Travel Required 0% Full Time/Part Time Full-time Work Location/Schedule: FLSA Non-Exempt Number of Vacancies 1 Anticipated Candidate Start Date Position End Date Posting Detail Information Posting Number SC0914P Posting Open Date 07/23/2026 Posting Closing Date Open Until Filled Yes Special Instructions to Applicants EEO Statement Spelman College is an Equal Opportunity Employer. We are a smoke-free campus.

Morehouse School of Medicine's Department of Surgery is seeking a Senior Administrative Assistant to provide the Departmental Chair with complex administrative and operational support. The incumbent plans, organizes, and ensures the execution of the Chair's daily activities and operations. In addition, the incumbent prioritizes, plans, coordinates, and oversees logistics and conferences. This individual will work with executives and senior-level staff, as well as external clients, donors, and government officials. Senior Leader-level Administrative Support: Manage all tasks associated with the Chair's daily meetings and email correspondence. Compose correspondence; develop, review, and edit presentations and documentation; research and analyze associated issues and/or compile materials needed for presentation and/or decision-making purposes. Prepare reports and analyses, identify adverse trends, and make appropriate recommendations or conclusions. Act on behalf of the Chair to establish priorities and identify and resolve administrative problems. Use independent judgment to keep the Chair informed of all matters that require his/her attention. Ensure the Chair is prepared for meetings through the development of agendas, compiling information, and liaising with internal and external partners. Conduct research and collect data for reporting and planning purposes to enable the Chair to make decisions and take appropriate action. Coordinate the onboarding process for the Chair's direct reports, including preparing the onboarding plan and supporting resources, including schedules, key introductions, training, and assisting with logistics. Work with the Marketing & Communications department to develop communications coming out of the Office of the Chair: presentations, reports, memos, and emails. Manage and provide oversight on all of the Chair's direct reports' vacation and time off requests. Schedule and coordinate Faculty meetings, including agenda organization, monitoring the status of tasks assigned before and after meetings, and following up as necessary. Support the Chair as a gatekeeper to manage information flow and exchange, ensuring effective communication across key stakeholder groups. Review, manage, and evaluate internal and external communications in confidence to identify items requiring priority attention. Plan and schedule complex calendar(s) with limited or no consultation and resolve calendaring conflicts. Negotiate and manage the needs of individuals or groups requesting time with the Chair, independently committing his/her time, including scheduling group meetings with and for the Chair. Set up and assist with video and phone conference calls, scheduling, and invitations ahead of time, initiating each call and ensuring proper invitations were sent and confirmed. Reconcile monthly expenses, complete expense reports, and utilize corporate credit card expense tracking system. Meeting and Travel Support: Develop travel itineraries for national and international meetings; arrange all travel, transportation, and meeting participation aspects. Plan events, seminars, conferences, and other meetings, including site selection and procurement, catering, scheduling, and speaker arrangements. Book transportation, hotel, and meeting registrations for faculty and administrators. Coordinate interview scheduling and candidate visits related to the recruitment of faculty. Arrange on-site parking reservations, air travel, ground transportation, hotel, and meals. Coordinates room reservations for events. Create and disseminate announcements and visitor events. Prepare in advance meeting materials with complete travel agendas. Make travel, hotel, and car arrangements for all scheduled travel for the Chair. Ensure the Chair is prepared with a full travel folder of itineraries, tickets, meeting agendas, related documents, and emails for each trip. Manage the full calendar of all meetings and travel for the Chair. Presentations and Documents: Create, update, or edit PowerPoint presentations as directed by the Chair, Director, and other senior staff. Review guidelines for deadline submissions as well as the required format for presentations. Send agendas and presentations to appropriate recipients ahead of meetings. Edit documents and presentations, track changes, work on multiple drafts and ensure compliance with any requirements needed. Organization: Create and maintain an electronic filing system for the Chair's documents, presentations, correspondence, and workload. Process orders of office supplies and invoices. Monitor and ensure appropriate renewals for memberships and journals and maintain files for accounts and passwords. Minimum Qualifications Education: Two (2) years of college education or Associate's Degree. In lieu of educational requirements, experience may be substituted on a year for year basis. Preferred Qualifications Four-year college degree or equivalent experience 5 - 7 years of executive-level administrative support experience Expertise with Office Suite: Outlook, Excel, and PowerPoint Experience and well-versed with mobile technology and social media platforms/applications Ability to produce an excellent work product under firm time constraints; prioritize and manage multiple, simultaneous projects and assignments. Strong ability to work independently and within a team environment; resourceful, organized, and self-starter with excellent relationship-building skills. Ability to juggle multiple projects, strong prioritization and time management skills, diplomatic and adaptability to changing situations and priorities. Advanced computer skills and demonstrated experience with office software and email applications. Excellent verbal and written communication skills, including editing and proofreading. Demonstrated ability to handle sensitive issues and maintain confidentiality. Closing Date Open Until Filled No Special Instructions to Applicants Employment in this role may be contingent upon extramural funding and successful performance and may be terminated or reduced in percentage of appointment if such funding is not secured or ceases to be available. Quick Link https://careers.msm.edu/postings/24075 EEO Statement Summary Morehouse School of Medicine is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Georgia State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Morehouse School of Medicine does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression. Job Duties Pre-Employment/Employment Requirements All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Immunization Requirements It is MSM's Immunization policy that all Prospective Employees are encouraged to provide proof that they are vaccinated against COVID-19 prior to commencement of employment. If employment will commence during Flu Season, MSM requires all individuals to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless granted an exemption. Failure to provide proof of vaccination for any required vaccines or obtain an exemption from MSM will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Posting Specific Questions Required fields are indicated with an asterisk (). What is your highest level of completed education? High School/GED Associate's Degree Bachelor's Degree Master's Degree EdD, MD, PhD, DrPH, JD Are you comfortable working on-site? (Open Ended Question) Please describe how this position fits in with your professional goals and objectives. (Open Ended Question) Please provide your salary requirement. Do Not Enter Negotiable, a specified salary range is required. Not providing a salary requirement will result in your application being incomplete and will not be considered. (Open Ended Question) Applicant Documents Required Documents Cover Letter Curriculum Vitae or Resume Optional Documents

The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently. What You'll be Doing: • Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere., • Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction., • Process check-ins and check-outs for guests arriving and departing during the night hours., • Manage reservations and room assignments, ensuring accurate information and availability., • Handle phone calls, take messages, and provide information to guests as needed., • Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information., • Ensure compliance with data protection and privacy regulations when handling guest information., • Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations., • Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance., • Verify and reconcile guest accounts, ensuring accuracy in charges and payments., • Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams., • Post charges, payments, and adjustments to guest accounts accurately., • Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system., • Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property., • Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions. Skills and Abilities: • High School Education, or an equivalent of previous experience., • Proven experience in hotel front office operations or guest services., • Excellent communication and problem-solving abilities., • Proficiency in hotel management software and computer systems., • Experience with Microsoft Office applications. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: • Health, Dental and Vision Insurances, • Disability Insurances, • Supplemental Life Insurances, • Identity Theft Protection, • Flexible Spending Accounts, • 401(k) Retirement Plan, • Paid Time Off, Vacation and Holidays, • Employee Assistance Program, • AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! Benefits vary by location Part-Time Benefits Also Available! EEO/VET/DISABLED

Fairfield by Marriott Atlanta Airport South is seeking a dynamic Night Auditor for their busy hotel. The Night Auditor will need to have open availability to cover additional day or evening shifts weekly. The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with Auro Hotels' standards. Essential Job Functions • Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction., • Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction., • Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard's designated time., • Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests., • Completes all credit card transmittals, direct bills, and no show billings for the day., • Prepares all daily, monthly and yearly reports required by the property., • Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate., • Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction., • Professionally and competently operates the telephone system according Auro Hotels and Brand standards, • Acts as manager on duty in the absence of the General Manager., • Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests., • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken., • Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk., • Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time. Experience/Education College degree preferred; High School Diploma and/or 2-3 years' experience or equivalent combination of education and experience required. Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment. Behaviors Preferred Enthusiastic Shows intense and eager enjoyment and interest Functional Expert Considered a thought leader on a subject Leader Inspires teammates to follow them Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred Ability to Make an Impact Inspired to perform well by the ability to contribute to the success of a project or the organization Self-Starter Inspired to perform without outside help Goal Completion Inspired to perform well by the completion of tasks Flexibility Inspired to perform well when granted the ability to set your own schedule and goals Education Preferred Bachelors or better in General Business or related field. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The Customer Service Representative (CSR) embodies all of the warm and welcoming qualities of Sensational Southern Service that assures guests are treated with an exceptional service experience on each interaction. As the first impression that customers of Hill Aircraft are greeted with, the CSR is empowered to create positive, personable, and memorable interactions with every individual they come in contact with. The Customer Service Representative has an interest in the aviation industry with a passion for customer service. The Customer Service Representative (CSR) is an essential position as part of the Customer Service team, performing a number of important duties related to the extraordinary service experience and overall care for guests within the Fixed Base Operation (FBO). The CSR is directly involved in communicating with corporate flight departments, flight crews, aircraft owners, high-profile clientele, vendors, and team members to ensure that requests critical to the successful operation are handled appropriately. The CSR is an exceptional relationship builder and highly outgoing with the drive to provide world-class customer service in aviation. The CSR represents Hill Aircraft in a positive and professional manner, while upholding the values of a family owned legacy aviation business. Core Responsibilities: • Represent the company in a professional manager and put the customer first at all times., • Support a positive and harmonious working environment with the team in order to provide the highest levels of the customer service experience., • Create memorable service experiences for guests on each visit., • Ensure all Customer Service operations are conducted daily in accordance to the values and standards of Hill Aircraft that contribute to safety, company policies, and procedures while also adhering to the NATA Safety 1st., • Perform all the general functions of the Customer Service Representative position including greeting customers, making reservations, and answering or making phone calls., • Perform Concierge Service duties with customers on the ramp including greeting planeside and valeting vehicles., • Arrange and fulfill service requests including hotel accommodations, rental cars, ground transportation reservations, in-flight catering orders, and area restaurant or attractions recommendations., • Accept and relay ground service requests to team members such as aircraft fueling, arrival or departure information, parking, and other ground service required., • Process service and point of sale transactions including billing and payments., • File internal records related to service transactions accurately and efficiently., • Clearly handle radio communications both air-to-air with pilots and ground two-way with Line Service., • Support a culture of unity and cooperation as a team., • Type email responses to customers or send letters of confirmation for reservation requests., • Perform detail-oriented responsibilities, assigned projects, and complete paperwork or reports both as a team and individually., • Assist in meeting sales goals and monthly promotional offers using internal, seasonal, and industry programs., • Work with agents and local approved vendors when handling customer requests., • Communicate clearly and effectively with customers, pilots, and team members within the Line Service, Customer Service, and other departments within the company in person, by radio, in writing, email, and over the phone., • Oversee that all additional shift duties and assigned tasks are completed thoroughly and that any checklists accompanied are filled out before the end of the shift., • Provide Customer Service Manager with ideas and recommendations that help to improve the overall operations, service, and efficiency of the Customer Service Department. General Qualifications | Knowledge & Experience: • Minimum of (1) years FBO or other related experience within the general aviation industry., • Minimum of (2) years of in customer service, hospitality, or concierge related fields, especially in aviation., • High school diploma or GED certificate., • Successful completion of NATA Safety 1st Customer Service, Safety, and Security (CSSS) program within 60-days of new hire., • Special consideration with prior experience in Total FBO software., • Basic knowledge of aviation terminology, general aviation aircraft (piston and turbine), airport communications, and phonetic alphabet. General Qualifications | Skills & Competencies Needed To Be Successful In This Role: • Desire to serve others., • Naturally outgoing with a passion for providing an outstanding customer service experience., • Excellent communication abilities (written, typing, phone etiquette, two-way radio, and oral) in English., • Strong interpersonal aptitude and ability to work well on a team., • Consistently demonstrated organizational and time management skills., • Ability to multitask on occasion., • Tactful, courteous, and conscience of customer's needs., • Ability to perform manual tasks, follow directions (written and oral), and multitask in a detailed and efficient manner., • Ability to comprehend and perform basic math calculations with minimal errors using United States units of money, weight measurement, volume, and distance., • Basic knowledge and comfort level when using computers., • Intermediate proficiency with Microsoft Office programs (Word, Excel, Outlook)., • Good problem-solving abilities for operational decisions and adaptability to various working environments or conditions., • Ability to prepare and complete reports pertaining to department. Additional Requirements: • Must possess a valid driver's license (21 and older) without restrictions and have acceptable driving record that meets company insurability requirements., • This is an hourly, nonexempt position. This position requires working flexible hours including mornings, evenings and weekends, and on scheduled company holidays to accommodate the needs of the customers and department operations., • Must be able to pass a background check and drug screen. Hill Aircraft is a Zero Tolerance Drug Free Employer, including pre-employment and random drug screening., • Operation of motor vehicles., • Ability to handle moderate physical activity outside on ramp operations., • Ability to lift and/or move up to 30 pounds such as boxes, bags, stock supplies, or carpets., • Ability to travel for the position if needed (infrequently). Environment & Work Conditions: The work environment or conditions described below are representative of those encountered while performing the essential functions of this position and may vary on a given day depending on needs. • General office and FBO building conditions., • Regularly sitting, standing, walking around inside and outside., • Outside on active ramp areas around aircraft, fuel trucks, vehicles, and other ground handling equipment (when performing duties as Concierge)., • Driving vehicles on active ramp.

Schulte Hospitality Group is seeking a dynamic, service-oriented Night Auditor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: • Work Today, Get Paid today, with Daily Pay!, • Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!, • Multiple Health Insurance and Life Insurance options, • 401k Plan + Company Match, • Paid Parental Leave, • Paid Time Off, • Holiday Pay, • Pet Insurance, • Employee Assistance Program, • Schulte Savings Marketplace, • Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES • Audits the daily guest ledger, • Handles all end-of-day accounting functions including posting daily room rates and room tax, • Ensures accuracy of all charges to guest folios, • Averages sum of revenues of all accounts receivable from food, room and other departments, • Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues, • Make cash drops in accordance with proper cash handling procedures, • Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift, • Monitors hotel security camera system, • Ensures that lobby is well-maintained, properly lit and with music at proper volume, • Work nights, weekends, and holidays as needed, • Any other duties as assigned EDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Knowledge of PMS High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. • Schulte Hospitality Group is an Equal Opportunity Employer.

Become part of the TPG Hotels, Resorts & Marina team. TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. Job Overview The Front Office Manager for the Kimpton Overland Hotel Atlanta is responsible for overseeing all aspects of the front desk and guest services operations to ensure exceptional guest experiences. They manage the front desk staff, handle guest inquiries and concerns, manage room reservations, and collaborate with various departments to maintain efficient hotel operations. What You'll Be Doing Supervision and Leadership • Lead, train, and manage the front desk team to provide excellent customer service., • Set performance goals for front desk staff and conduct regular performance evaluations., • Ensure a welcoming and professional demeanor is maintained by the front desk team. Guest Relations • Greet guests, handle check-in/check-out procedures, and assist with any special requests., • Resolve guest issues, complaints, or concerns in a prompt and satisfactory manner., • Maintain a high level of guest satisfaction by ensuring a personalized and attentive service. Reservations and Room Allocation • Manage room reservations, ensuring accuracy and adherence to guest preferences., • Coordinate with housekeeping to ensure timely preparation of rooms for arriving guests., • Oversee the room allocation process to maximize occupancy and revenue. Front Desk Operations • Ensure a smooth check-in and check-out process, including handling payments and ensuring accuracy of guest information., • Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively., • Monitor and manage the front desk's daily tasks, including guest correspondence, phone inquiries, and guest requests. Financial Management • Assist in budgeting and financial forecasting related to the front office department., • Monitor and control expenses, such as staffing, supplies, and equipment maintenance., • Contribute to revenue generation through upselling rooms and promoting hotel amenities. Collaboration and Communication • Coordinate with housekeeping, engineering, and other hotel departments to ensure seamless operations., • Maintain open communication with management to address operational issues and propose improvements., • Prepare regular reports on front desk activities, occupancy rates, and guest feedback. Skills and Abilities • Bachelor's degree in hospitality management or related field (preferred)., • Proven experience in hotel front office operations or guest services., • Strong leadership and interpersonal skills., • Excellent communication and problem-solving abilities., • Proficiency in hotel management software and computer systems. EXPERIENCE WITH PMS IS HIGHLY PREFERRED, • Ability to remain composed in high-pressure situations., • Knowledge of local attractions and services to assist guests effectively. Working Conditions & Physical Effort Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits Benefits for Full Time employees may include: • Health, Dental and Vision Insurances, • Disability Insurances, • Supplemental Life Insurances, • Flexible Spending Accounts, • 401(k) Retirement Plan with company match, • Paid Time Off, Vacation and Holidays, • Employee Assistance Program, • AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! Benefits vary by location EEO/VET/DISABLED Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. Location: Residence Inn Peachtree Corners, 5500 Triangle Dr, Atlanta, GA 30092 The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Must be willing to cross train in other accounting or hotel-related areas., • Must be able to prioritize job functions in order to meet deadlines., • Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.)., • Audit and reconcile financial and statistical reports., • Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards., • Prepare and distribute month-end reports., • Audit and reconcile all Front Desk and Food & Beverage Cashier's work., • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis., • Prioritize job functions in order to meet deadlines., • Ensure accuracy of all numbers reported including statistics., • Input and update financial information into corporate communications network., • Perform daily, weekly, monthly and annual data processing system functions as required., • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures., • Ensure overall guest satisfaction., • Respond to governmental inquiries upon receipt., • Handle guest requests, • High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required., • Guest Service Experience preferred., • Computer knowledge/skills required., • Flexible and long hours sometimes required., • Sedentary work Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Late/Overnight shift, • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management.

At Four Seasons Hotel Atlanta, the Guest Experience Supervisor acts as the principal point of contact for VIP guests before, during, and after their stay to deliver a seamless and personalized experience. As a full-time Guest Experience Supervisor, you will anticipate needs and ensure flawless service across departments while upholding the highest standards of luxury hospitality. With warmth, professionalism, and local expertise, you will create memorable moments that inspire guest loyalty and generate return business. The role is suited to someone who has a true passion for excellence and who infuses enthusiasm into everything they do. You'll be on a team that has a strong commitment to creating thoughtful best in class guest experiences. • Lead the execution of personalized guest experiences throughout all areas of the hotel, including the implementation of new guest programming., • Serve as a visible presence in the lobby, restaurants, and public spaces, engaging with guests and anticipating their needs., • Greet arriving and departing guests, providing genuine hospitality, personalized recognition, and a warm Four Seasons welcome and farewell., • Personalize the guest experience by utilizing Golden to maximize guest recognition, preference tracking, and overall guest satisfaction., • Maintain accurate and detailed guest profiles in Golden by documenting preferences, special occasions, service opportunities, and meaningful guest interactions collected throughout their stay., • Conduct proactive guest follow-up during the stay to ensure expectations are exceeded, addressing concerns and identifying opportunities to enhance the guest experience and follow up post-departure., • Meet and interact with guests in the lobby, restaurants, and other public areas whenever possible to build relationships and strengthen guest loyalty., • Ensure all guest interactions reflect Four Seasons Culture Standards, Service Standards, and Brand Expectations., • Manage and resolve guest concerns, complaints, and service recovery situations with professionalism, empathy, and discretion., • Recognize opportunities to create memorable moments that elevate the guest experience and foster guest loyalty., • Respond promptly and effectively to guest requests received in person, by telephone, email, and Four Seasons Chat., • Oversee and coordinate seamless guest arrivals and departures., • Review daily arrivals, departures, VIPs, Special Attention Guests, Return Guests, Elite Guests, Groups, and other key guest segments to ensure personalized service delivery and present this information in daily operations meetings., • Collaborate with Reservations, Housekeeping, Valet, Concierge, and other departments to ensure all guest preferences and requests are fulfilled prior to arrival., • Conduct room inspections following housekeeping inspection for VIPs, Special Attention Guests, and key arrivals to ensure accommodations are prepared according to guest preferences, special requests, and Four Seasons standards., • Monitor room readiness, guest preferences, amenities, and arrival logistics to ensure flawless execution of the guest experience., • Support Front Desk operations, including guest check-in and check-out procedures, ensuring all standards are met., • Act as the champion of guest recognition throughout the hotel by partnering with all departments to identify guest preferences, celebrate special occasions, and create personalized experiences that drive loyalty and satisfaction., • Manage and resolve guest concerns, complaints, and service recovery situations to the best of your ability and escalate to senior management when necessary., • Act as head of department in absence of Guest Experience Manager. What we offer: • Competitive salary, wages, and a comprehensive benefits package, • Excellent training and development opportunities, • Employee discount for stays at any Four Seasons worldwide, • Complimentary dry cleaning for employee uniforms, • Complimentary employee meals, • Discounted rates for Marta and/or parking Schedule & Hours: • Open availability required, including weekends, holidays, evenings, and, at times, overnight shifts, based on business needs., • Majority of work will be carried out on property at Four Seasons Hotel Atlanta. Occasional travel may be required for training, special events, company meetings, offsite purchases, or other business-related and operational purposes. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - _

Koch - - Responsibilities: Schedule meetings and appointments; Organize office operations and procedures; Plan in-house or off-site events and conferences; Coordinate domestic and international travel, including flight, hotel, and car rental reservations; Greet visitors and provide general administ

Job Description Quality Inn hotel looking for front office associates who are responsible for the guest registration process and communication of hotel services and promotions. This job requires ability to perform the following: • Frequently standing up behind the desk and front office areas., • Carrying or lifting items weighing up to 50 pounds., • Handling objects, products and computer equipment., • Use a keyboard to operate various property management and reservations systems, etc., • Required cleaning Front desk area Qualifications US work authorization (Required) High school or equivalent (Preferred) Customer service: 1 year (Preferred)

Job DescriptionDescription: Sheraton Galleria, Atlanta is a beautifully renovated hotel, ideally located just minutes from Truist Park, home of the Atlanta Braves. With 278 rooms and 5,000 sq. ft. of meeting and conference space, our hotel provides a dynamic and welcoming atmosphere for both business and leisure travelers. Boasting modern amenities, stylish design, and an unbeatable location near one of the city’s most exciting sports and entertainment hubs, we offer a unique experience for our guests. Are you passionate about hospitality and delivering exceptional guest service? We’re looking for a Front Desk Agent to join our team in a newly renovated, vibrant environment! As the first point of contact for our guests, you’ll play a key role in creating a welcoming and memorable experience. • Greet and assist guests with check-ins, check-outs, and reservations., • Provide excellent customer service by addressing guest inquiries and concerns with professionalism and a friendly attitude., • Process payments, verify guest information, and maintain accurate records., • Coordinate with other departments to ensure seamless guest experiences., • Answer phone calls and respond to emails in a timely and courteous manner., • Maintain a clean, organized, and inviting front desk area. If you have strong communication skills, a positive attitude, and a passion for hospitality, we’d love to meet you! Why Work with Us? Sheraton Galleria has recently completed a stunning renovation, bringing new life and modern sophistication to our hotel. As part of our team, you’ll enjoy: • Competitive hourly wage plus tips, • Competitive benefits package, including medical benefits and 401(k) retirement savings options., • A dynamic work environment in a newly refreshed space, • Opportunities for career growth and development within StepStone Hospitality, Inc., • A chance to engage with guests from around the world in one of Atlanta's most sought-after locations, • Free Parking, • Free Breakfast, • Hotel DiscountsRequirements:, • Must have a comprehensive knowledge of hotel operations and guest services, • Strong communication and interpersonal skills, • Ability to handle difficult situations and maintain professionalism, • High school education preferred; relevant training and experience required, • Previous experience in a hotel environment preferred, • Knowledge of applicable Federal, state, and local health, safety, and legal regulations, • Ability to obtain required licenses and certificates, • Additional language ability preferred, • CPR and first aid training preferred EOE – All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description POSITION SUMMARY The Front Desk Agent will provide fast and effective customer service at all times ensuring guests receive great service throughout their stay. Agents will check guests in and out while following all established procedures and policies. ESSENTIAL DUTIES AND RESPONSIBILITIES -THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: • Act as the ambassador of the hotel. Provide information to guests on all aspects of the hotel, including the pool location, hours of F&B facility, laundry location, difference in room types and what those room types have to offer the guest., • Review arriving reservations for the day early in the shift, checking for special requests, VIP’s, etc., pre-assigning rooms as necessary. Pre-registers groups that have requested pre-registration., • Count cash drawer at beginning and end of each shift. Prepare shift deposit accurately, following standard procedures., • Maintain complete understanding of all aspects of the PMS cash register operation., • Compare housekeepers report with the folio log at the beginning of the PM Shift or when Housekeeping is finished for the day., • Enter all wakeup calls accurately. Record messages and receive mail for arriving and in-house guests., • Record future reservations for any guest by phone or in person, following all standard procedures., • Handle all complaints efficiently and courteously. Listens carefully to the guest’s problem. If possible, takes immediate personal responsibility to correct the problem. If not possible, notifies supervisor or the General Manager immediately., • Post phone charges promptly. Post any charges incurred by guests during shift using standard procedures., • File folios, Reg cards, and reservations cards as necessary. Complete shift checklist before end of shift., • Maintain fresh coffee in the lobby at all times., • Answer telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of call and transfer to proper extension., • Maintain an awareness of and report any and all safety hazards or violations witnessed in the course of performing required duties., • Perform other duties as requested. MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) • High school diploma preferred, • One year related customer service work experience., • Basic mathematical skills., • Computer skills., • Excellent interpersonal skills,, • Ability to speak, read, and write English., • Knowledge of workplace safety procedures. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to stand and walk the entire shift, talk and/or hear. The employee is regularly required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The noise level in the work environment is usually moderate. Employment is contingent upon successful completion of a background and drug test.

Job DescriptionDescription: Welcome to The Connally Downtown Atlanta At The Connally Downtown Atlanta, we pride ourselves on delivering exceptional service and Gracious Hospitality. Located in downtown Atlanta, our hotel offers a modern and welcoming environment for guests and team members alike. As part of our team, you will play a key role in creating memorable experiences for our guests while contributing to a culture of excellence and teamwork. Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest services in a hotel or resort setting. Responsibilities • Greet guests upon arrival with a warm and friendly demeanor, • Manage check-in and check-out processes efficiently., • Handle guest inquiries and provide information about hotel services and local attractions., • Maintain accurate records of guest reservations and billing information., • Operate phone systems to manage incoming calls and direct them appropriately., • Assist with special requests or accommodations to enhance the guest experience., • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction., • Address any guest complaints or concerns promptly and professionally.Requirements:, • Previous experience in front desk operations or hospitality management is preferred., • Strong phone etiquette and communication skills are essential., • Familiarity with hotel management software is a plus., • Bilingual abilities are highly desirable to accommodate diverse guests., • Ability to work flexible hours, including weekends and holidays as needed., • Excellent organizational skills with attention to detail., • A passion for providing outstanding guest services in a resort or hotel environment Benefits: • 401(k), • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off, • Vision insurance StepStone Hospitality, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionDescription: What We Offer You As an hourly employee some of the benefits you can enjoy are: • 50% employee discounts for you and up to 3 guests, at our many brands! Click Here to see all of our brands., • 50% off room rates at the Monte Vista Boutique Hotel in Black Mountain, NC., • Dental and Vision for all employees working at least 20 hours per week., • Medical and Short term disability benefits after being full time for one year, • Employee Assistance Program for all employees, • Referral bonuses for bringing your friends on board What It's Like Working With Us Located on the bustling 14th Street, Gypsy Kitchen DC provides a special experience through its eclectic bohemian escape and culinary adventure. If you are looking for a place with great vibes, elevated foods, and a fun team, then Gypsy Kitchen DC is the place for you. What You'll Be Doing The restaurant host is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the hostess to greet arriving guests, welcome them into the restaurant and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the hostess. Duties include: • Monitor the opening dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest wait list, and ensuring that the needs of the guests are met while they are waiting., • Answer the telephone and book reservations or answer inquiries., • Assist with floor planning maneuvering to accommodate large parties, • Ensure that all guests entering and leaving the restaurant are addressed with a greeting or farewell., • Escalate guest concerns that are brought to your attention to the manager.Requirements: What We Require of You • Positive attitude, • Excellent communication skills, • Must be able to work the hours dictated by the business and schedule set in place by the Manager; Weekend, evening, and holiday work may be necessary, • Ability to work in a fast-paced environment Compliance Statement The physical demands of typical of this position must be met by the employee to successfully perform the essential functions for the position. Reasonable accommodations may be available for individuals with disabilities. Southern Proper Hospitality Group is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. We use eVerify to confirm U.S. Employment eligibility.

Job Description POSITION SUMMARY The Front Desk Agent will provide fast and effective customer service at all times ensuring guests receive great service throughout their stay. Agents will check guests in and out while following all established procedures and policies. ESSENTIAL DUTIES AND RESPONSIBILITIES -THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: • Act as the ambassador of the hotel. Provide information to guests on all aspects of the hotel, including the pool location, hours of F&B facility, laundry location, difference in room types and what those room types have to offer the guest., • Review arriving reservations for the day early in the shift, checking for special requests, VIP’s, etc., pre-assigning rooms as necessary. Pre-registers groups that have requested pre-registration., • Count cash drawer at beginning and end of each shift. Prepare shift deposit accurately, following standard procedures., • Maintain complete understanding of all aspects of the PMS cash register operation., • Compare housekeepers report with the folio log at the beginning of the PM Shift or when Housekeeping is finished for the day., • Enter all wakeup calls accurately. Record messages and receive mail for arriving and in-house guests., • Record future reservations for any guest by phone or in person, following all standard procedures., • Handle all complaints efficiently and courteously. Listens carefully to the guest’s problem. If possible, takes immediate personal responsibility to correct the problem. If not possible, notifies supervisor or the General Manager immediately., • Post phone charges promptly. Post any charges incurred by guests during shift using standard procedures., • File folios, Reg cards, and reservations cards as necessary. Complete shift checklist before end of shift., • Maintain fresh coffee in the lobby at all times., • Answer telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of call and transfer to proper extension., • Maintain an awareness of and report any and all safety hazards or violations witnessed in the course of performing required duties., • Perform other duties as requested. MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) • High school diploma preferred, • One year related customer service work experience., • Basic mathematical skills., • Computer skills., • Excellent interpersonal skills,, • Ability to speak, read, and write English., • Knowledge of workplace safety procedures. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to stand and walk the entire shift, talk and/or hear. The employee is regularly required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The noise level in the work environment is usually moderate. Employment is contingent upon successful completion of a background and drug test.

Job Description Position Summary Assists the General Manager with the daily operations of the hotel to maintain standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection while managing costs within budget. Essential Functions - The essential functions include, but are not limited to the following: Revenue Management • Assists the General Manager with a market analyses that includes competitors’ rates by market segment for week day and weekend, and a forecast of local market conditions and special events that may impact occupancy and/or rate., • Supports sales efforts as directed by the General Manager., • Assists the General Manager with informing the front desk staff about rate structure, and know how to implement yield management policies and procedures., • Assist with the training of the front desk staff to successfully perform all front office operations, and revenue management and central reservations procedures. Train front desk staff to successfully perform selling techniques and procedures for current promotions., • Uses the revenue management system to achieve maximum revenue., • Prepares and coordinates training sessions with verbal presentation, informational literature and audio/visual aids., • Formulates facilitator guides and outlines in conformance with selected instructional methods; selects and develops teaching aids such as participant text, visual aids, and reference library., • Conducts and/or supervises a variety of generalized and specialized class sessions. Coordinates technical and professional seminars/presentations with outside agencies. Composes departmental correspondence as needed., • Coordinates on design of testing materials to measure learning progress and evaluate the effectiveness of individual programs. Maintains records of educational activities, oversees individual and/or group progress to ensure program effectiveness and ROI. Financial Results • Use business forecasts to manage costs for assigned department(s) by scheduling labor in accordance with staffing guidelines, controlling other expenses in accordance with business demand levels, and controlling utility expenses in accordance with energy management and building operations standards., • Support the achievement of planned monthly GOP by managing departmental expenses within budget., • Explain the causes for budget variances, take corrective action to avoid future occurrences and adjust spending to eliminate variances., • Protects the company’s financial assets by properly administering company policies and procedures for all financial transactions for assigned department(s)., • Properly administer company policies and procedures for protecting the safety of guests and employees., • Manage the loyalty program procedures (i.e., frequent guest rewards program) in accordance with standards., • For assigned department(s), receives satisfactory scores for SALT (i.e., guest satisfaction survey) and takes action to correct any deficiencies., • Performs other duties and assignments as requested. Guest Satisfaction • Trains hotel staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.)., • Trains hotel staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received., • Personally handles difficult situations involving upset guests. Attempts to resolve all issues of poor guest service before guests leave the property., • Manage the 100% guarantee procedures in accordance with standards, and eliminate service issues that result in repeated invocations of the guarantee. Employee Satisfaction • Recruit, select, train and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit., • Properly administers company policies and procedures for human resources management, payroll administration, personnel transactions and fair treatment of employees., • Conduct wage surveys to provide input to annual budget and to ensure that the hotel is offering competitive wages., • Provides leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest., • Receives satisfactory scores for employee satisfaction surveys and take corrective action to correct any deficiencies. Maintain an acceptable level of employee turnover. Product Quality • Ensures a satisfactory guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards., • Receives satisfactory scores for product quality as measured by SALT, and take action to correct any deficiencies. Developmental Assignments • Acts as manager on duty in absence of General Manager., • Completes assignments or special projects as assigned by the General for the purpose of gaining additional experience in preparation for promotion to General Manager., • Assists General Manager with the implementation of best-demonstrated hotel operations to improve productivity, product quality, and guest and employee satisfaction. Operational Responsibilities • Handles with proficiency all Front Desk operations. Set standards through providing leadership by example., • Maintain sufficient levels of supplies for the operation. Use proper purchase order procedure when purchasing items., • Ensure all revenue departments are using proper procedures and checklists. Ensure that all charges and credits transmitted balance to the day’s work and paper vouchers., • Maintain an active collections effort on any accounts that are 30 days or more past due. Coordinate with the General Manager on accounts that are more than 60 days past due for stronger measures., • Approve time cards for Front Desk & Food & Beverage employees at the end of each pay period., • Report to work reliably and on time for scheduled shift, in a neat and clean uniform; maintains well-groomed hair and personal hygiene as established by company policy. Minimum Qualifications (Knowledge, Skills, and Abilities) • BA degree preferred and High School diploma or equivalent required; one year related work experience., • Ability to communicate clearly and effectively both orally and in writing., • Logically and independently plan, organize, and complete work., • Takes initiative; has well-developed interpersonal skills., • Proficient in MSWord, MS Excel, and MS Outlook (pre-employment testing)., • Set and achieve high standards of performance., • Make progress on multiple assignments under time constraints., • Able to travel to various locations on business Language Ability Ability to speak, read, and write English. Ability to effectively relate to managers, and co-workers. Must be able to prepare and deliver formal presentations before public and private concerns. Math Ability Ability to apply basic mathematical concepts and be able to conduct analyses and generate reports to reflect findings. Must be able to perform the manipulation of numbers and basic math calculations Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in mathematical form and deal with concrete variables. Computer Skills To perform this job successfully, an individual should be proficient in MSWord, MS Excel, and MS Outlook (pre-employment testing) and have knowledge of other software. Supervisory Responsibilities Supervises all hotel staff on duty as assigned. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is standing for extended periods, at least 2 hour intervals. Must be able to work in a sitting position for extended period of time; at least four hours. Must be able to reach for specific objects at short distances in local working areas. Must be able to perceive quality of work and read material. Must be able to learn and maintain job duties/knowledge of basic concept and techniques and complete detailed work assignments. Must be able to perform job tasks and remain vigilant in the event of an emergency. On occasion may be required to lift and carry heavy objects, push or pull heavy objects; kneel, bend or stoop, ascend or descend ladders or stairs. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. Requires full sight and hearing capacity. Requires the ability to drive a car. The noise level in the work environment is usually quiet to moderate. Employment is contingent upon successful completion of a background and drug test.

Job Description Position Summary At Hyatt Regency Atlanta Perimeter at Villa Christina, exceptional hospitality begins with exceptional people. As part of Maverick Hotels & Restaurants, we are redefining hospitality through innovation, collaboration, and our People First culture. We are seeking a dynamic Guest Services Manager who is passionate about creating memorable guest experiences, developing high-performing teams, and leading seamless Front Office operations. Our Mission: Create Exceptional Guest Experiences. Lead a welcoming, efficient, and service-focused Front Office operation that anticipates guest needs, resolves concerns, and ensures every arrival and departure reflects the highest standards of hospitality. Key Responsibilities Elevate the Guest Experience • Create memorable arrival, stay, and departure experiences that exceed guest expectations., • Maintain a visible leadership presence in the lobby and Front Office., • Respond promptly and professionally to guest requests, concerns, and service-recovery situations., • Review VIP arrivals, group activity, special requests, amenities, and guest preferences., • Build lasting guest relationships through genuine, personalized hospitality., • Promote guest loyalty programs and support strong guest-satisfaction results. Lead and Develop People • Recruit, train, schedule, coach, and develop a high-performing Guest Services team., • Foster a culture of engagement, accountability, recognition, and continuous learning., • Set clear service and performance expectations and provide regular feedback., • Address attendance, performance, and conduct concerns in partnership with Human Resources and hotel leadership., • Lead by example and inspire associates to deliver exceptional service every day. Drive Business Performance • Support occupancy, room revenue, labor, and departmental expense goals., • Monitor room inventory, rate changes, guest credit, house accounts, allowances, and Front Office transactions., • Review daily operational reports, Night Audit activity, guest feedback, forecasts, and shift documentation., • Analyze business levels and make appropriate staffing and operational adjustments., • Identify opportunities to improve efficiency, service delivery, and financial performance. Lead Operational Excellence • Oversee daily Front Office operations, including arrivals, departures, room assignments, guest requests, and service recovery., • Ensure accurate cash handling, payment processing, bank reconciliation, key control, and financial documentation., • Maintain Hyatt brand standards, hotel policies, safety procedures, and guest-security requirements., • Ensure the Front Office, reception desk, and lobby remain clean, organized, and guest ready., • Support Front Desk operations during high occupancy, emergencies, staffing shortages, and peak business periods., • Participate in the Manager on Duty program as assigned. Collaborate Across the Hotel • Partner with Housekeeping, Reservations, Sales, Engineering, Security, Food and Beverage, and hotel leadership to provide a seamless guest experience., • Communicate group activity, room priorities, maintenance concerns, special accommodations, and guest needs across departments., • Keep hotel leadership informed of significant guest, operational, safety, or staffing concerns., • Attend required hotel, departmental, and leadership meetings. What You Bring • At least three years of hotel Front Office or guest-services experience., • At least two of supervisory or leadership experience in hospitality or a comparable customer-service environment., • High school diploma or equivalent., • Strong knowledge of Front Office operations, service recovery, room inventory, cash handling, and guest-service standards., • Experience using a hotel property-management system and standard business software., • Strong leadership, communication, organizational, and problem-solving skills., • The ability to remain calm, professional, and decisive in a fast-paced environment., • A passion for coaching, mentoring, and developing hospitality talent., • Flexibility to work evenings, weekends, holidays, and extended hours based on business needs. Preferred • Associate or bachelor’s degree in hospitality management, business administration, or a related field., • Previous leadership experience in a full-service hotel., • Experience with Hyatt brand standards, guest loyalty programs, or related hotel systems. Physical and Work Requirements This position requires the ability to perform the essential functions of the role, with or without reasonable accommodation. • Frequently stand, walk, sit, communicate, and use a computer and telephone for extended periods., • Occasionally bend, reach, climb stairs, and lift or move items weighing up to 25 pounds., • Work in a fast-paced hotel environment with frequent interruptions and changing business demands., • Respond to operational needs throughout the hotel and remain available during emergencies when scheduled., • Maintain professional grooming and appearance standards. Ready to Make an Impact? If you are an engaging hospitality leader who is energized by developing people, elevating guest experience, and delivering operational excellence, we would love to meet you. Join Hyatt Regency Atlanta Perimeter at Villa Christina and help create memorable experiences for our guests, our associates, and our community.

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