ServiceNow Technical Lead
21 hours ago
Salt Lake City
A leading consulting company in the Salt Lake City, UT area is seeking a ServiceNow Technical Lead for a contract-to-hire role. Job Description: We are is seeking an experienced and technically proficient Onshore ServiceNow Lead to oversee and manage ServiceNow projects and operations for our esteemed client. This role requires a dynamic individual who can serve as the key bridge between the onshore client team and the offshore delivery team. With a strong focus on CMDB management, ServiceNow projects, and upgrade activities, the ideal candidate will bring both technical expertise and exceptional leadership capabilities Key Responsibilities: • Leadership and Coordination:, • Act as the primary point of contact for the onshore client team., • Coordinate and collaborate effectively with offshore delivery teams to ensure seamless project execution., • Provide thought leadership and strategic guidance to the client on ServiceNow best practices and solutions., • Technical Expertise:, • Design, develop, and implement solutions on the ServiceNow platform, with a specific focus on CMDB and related modules., • Lead efforts to configure, maintain, and optimize the CMDB, ensuring data accuracy, completeness, and compliance with governance standards., • Guide and perform ServiceNow upgrades, including testing, validation, and deployment of new platform releases., • Collaborate with teams to develop workflows, automation, and integrations tailored to client requirements., • CMDB and Discovery:, • Oversee and manage Discovery and Service Mapping activities to maintain accurate and up-to-date CI data., • Define and implement reconciliation rules, CI classes, and data models to align with business needs., • Troubleshoot and resolve CMDB issues, ensuring alignment with ITIL standards., • Project Management:, • Lead ServiceNow implementation and enhancement projects, ensuring timely delivery and adherence to quality standards., • Prepare and present project updates, roadmaps, and status reports to client stakeholders., • Manage risk, dependencies, and issues while proactively identifying opportunities for improvement., • Stakeholder Management:, • Build and maintain strong relationships with client stakeholders, understanding their needs and translating them into actionable deliverables., • Provide training, knowledge transfer, and guidance to client and offshore teams on ServiceNow best practices., • Governance and Compliance:, • Establish and enforce governance frameworks for CMDB and platform usage., • Ensure adherence to security, compliance, and regulatory standards Key Qualifications: • Education: Bachelor’s degree in computer science, Information Technology, or a related field., • Experience:, • 10+ years of experience in ServiceNow development, implementation, and administration., • Proven track record in managing CMDB, Discovery, and Service Mapping activities., • Significant experience in ServiceNow upgrade activities and platform maintenance., • Technical Skills:, • Proficiency in scripting languages (JavaScript, Glide scripting)., • Expertise in ServiceNow modules: CMDB, ITSM, ITOM (Discovery, Service Mapping)., • Knowledge of integration methods (REST/SOAP APIs, MID Server configurations)., • Familiarity with ServiceNow reporting and dashboard creation., • Leadership Skills:, • Experience in leading teams across onshore and offshore locations. ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in CMDB, ITOM, or other relevant areas