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  • Customer Service Agent
    Customer Service Agent
    hace 1 mes
    $18–$20 por hora
    Jornada completa
    Newark

    Benefits: • Bonus based on performance, • Competitive salary, • Employee discounts, • Free uniforms, • Opportunity for advancement, • Training & development Drivo Rent A Car is looking for a Rental Sales/Customer Service Agent to provide exceptional customer service. Each day will be challenging and exciting for the right person. The ideal candidate possesses the following attributes: Exceptional interpersonal and relationship building skills Strong verbal and written communication skills Strong organizational skills and the ability to multi-task Ability to manage stressful or unusual situations to maintain good customer service Candidates ability to learn about the customer’s rental needs and work to upgrade them to a more premium vehicle and additional services that will enhance their experience. Excellent training sessions are provided What you will do: Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs and wants. Provide excellent customer service in all customer contact situations Meet all sales and service standards Complete administrative tasks including daily lists to assist the office Assist branch with returning and turnaround of vehicles as needed Perform other job duties as assigned to meet the business needs High performance will lead to job promotion and pay raise. About you: High school diploma or GED Minimum 1-year customer service or sales experience Must have a valid driver's license with a clean driving record Experience meeting sales quotas or working in highly commissioned positions preferred Ability to follow defined service and sales processes Must be willing to wear company uniforms Ability to communicate in English, Speaking other languages including Spanish is a plus Position available at LGA, JFK, and Newark airport locations. Flexible schedule $18 - $20 per hour plus commission up to $3000 for a month

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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    hace 1 mes
    $19–$32 por hora
    Jornada completa
    Elizabeth

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support. Customer Service Representative FAQs:

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  • Customer Service Assistant
    Customer Service Assistant
    hace 2 meses
    Jornada completa
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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