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Job Description Experienced Personal Injury Litigation Paralegal (Garden City, NY) Our firm seeks an experienced Personal Injury Paralegal to join our Garden City satellite office. Our main office is in Bohemia, Suffolk County, and the Garden City office is set up for Nassau County client intakes, as well as Nassau County court appearances and trial support. It is staffed three times a week by the firm’s attorneys, as well as the other two days on a needed basis. The ideal candidate will have a minimum of 10 years of plaintiff’s personal injury litigation experience and a proven ability to work independently. Responsibilities in Order of Importance: · Staffing the satellite office for initial client intake support. Once a matter has been accepted and retained, the matter will be immediately transferred to another staff member. · The bulk of work will be drafting initial discovery responses and demands for the entire litigation paralegal staff (bills of particulars and responses to combined demands post Answer). Once the initial discovery has been served, the matter will return to the assigned paralegal. The drafting and management of all other pleadings, including Summons & Complaints, Supplemental and Amended Bills of Particulars, Post Deposition discovery demands, motion practice and related documents will be the responsibility of the assigned paralegal. · There will be occasions that you perform other standard personal injury paralegal work, such as drafting Notice of Claims, Summons and Complaints, trial subpoenas, trial preparation materials, medical record summaries, and the like. However, the position will be focused on a Bill of Particulars specialist. Requirements: · Minimum 10+ years of experience in plaintiff personal injury litigation. · Full understanding of NYS personal injury procedures and filings. · Strong drafting, organizational, and time-management skills. · Ability to work independently in a fast-paced practice. Company DescriptionAt Jacobson Law, we understand how injuries can profoundly change lives. As a dedicated New York plaintiff’s personal injury law firm, we focus our energies on helping victims of catastrophic injuries and wrongful death arising from a variety of instances, including notably motor vehicle accidents, premises liability, and construction accidents. Our Long Island personal injury lawyers are committed to fighting for justice on behalf of our clients, ensuring they receive the compensation they deserve for their pain and suffering.At Jacobson Law, we understand how injuries can profoundly change lives. As a dedicated New York plaintiff’s personal injury law firm, we focus our energies on helping victims of catastrophic injuries and wrongful death arising from a variety of instances, including notably motor vehicle accidents, premises liability, and construction accidents. Our Long Island personal injury lawyers are committed to fighting for justice on behalf of our clients, ensuring they receive the compensation they deserve for their pain and suffering.

Job Locations US-NY-NEW HYDE PARK ID 2026-187602 Line of Business Amerita Position Type Full-Time Pay Min USD $30.00/Hr. Pay Max USD $32.00/Hr. Amerita Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for an Intake Coordinator to join our Intake team as we grow to be one of the top home infusion providers in the country. The Intake Coordinator will report to the General Manager and work in our location branch. Amerita is an entrepreneurial-founded company and a wholly owned subsidiary of PharMerica. The home infusion market is positioned for rapid growth driven by the aging population, increase in chronic diseases, robust pipeline of infusible drugs coming to market, and an industry shift from hospital delivery settings to lower-cost, high-quality alternative providers such as Amerita. As a core member of the Intake team, you will have primary responsiblity for the timely clearance of new referrals. We will help you achieve your goals through continuous professional development and regular career progression discussions. Amerita's intake coordinator are responsible for working in coordination with the sales and pharmacy teams process patient referrals and admissions in a timely manner. Intake coordinators must gather necessary patient information to create patient records and working with access operations to communicate insurance coverage to patients and referral sources. The Intake coordinators are often the first point of contact for patients and referrals sources and must create and maintain a positive, calm and supportive atmosphere; emphasizing personal interest and compassion for our patients. Schedule: Monday - Friday 9:00am - 5:30pm with rotating Saturday • Competitive Pay, • Health, Dental, Vision & Life Insurance, • Company-Paid Short & Long-Term Disability, • Flexible Schedules & Paid Time Off, • Tuition Reimbursement, • Employee Discount Program & DailyPay, • 401k, • Ensures that all required documentation has been received to process the referral timely, • Ensures Intake referral checklists are complete, • Enters patient demographic, clinical, and insurance and authorization information into the computer system, • Coordinates with other departments including Sales, Access and clinical staff regarding the status of the referrals and any authorization requirements and out of pocket cost required to be collected before delivery, • Ensures that insurance verification is completed and patient has accepted financial responsibility prior to initial shipment., • Completes documentation of progress notes in computer system, • Notifies patients/caregivers regarding insurance coverage and payment responsibilities, • Maintains confidentiality of patient and proprietary information., • Other duties as assigned Supervisory Responsibility: No • High School Diploma/GED or equivalent required; Associate's Degree or some college preferred, • Experience working with all payer types, including Medicare, Medicaid and commercial insurance companies, • Knowledge of insurance verification and pre-certification procedures, • Understands the scope of services that Amerita can provide

Ensures that all required documentation has been received to process the referral timely Ensures Intake referral checklists are complete Enters patient demographic, clinical, and insurance and authorization information into the computer system Coordinates with other departments including Sales, Acce

As an Intake Specialist, you'll be at the forefront of our personal injury practice, setting the tone for client experiences and playing a crucial role in their journey to justice. Proficiency in Microsoft Office and legal case management systems.

Work diligently to implement policies and procedures that support full student enrollment at all Birch Family Services schools. Birch Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national or

Responsibilities: • Conduct initial intake interviews with potential personal injury clients • Review and analyze case information to determine next steps in the legal process • Coordinate with attorneys and legal staff to ensure smooth case progression • Maintain detailed and accurate recor

Job DescriptionDescription: Mental Health Association of Nassau County (MHANC) is a not-for-profit membership organization dedicated to improving mental health in our community through advocacy, education, program development, and the delivery of direct services. Our organization is looking for a motivated individual with a calling to help adults with mental illness by becoming a Peer Specialist. Peer Specialist utilizes personal experience and respite training to provide peer support and companionship for guests. The Peer Specialists manifest, in their presence and actions, a vision of hope, resilience, opportunity, and wellness. Goals include lessening/alleviating emotional distress and crises, lessening use of emergency rooms and hospitals, and increasing personal growth with positive life choices. Essential Duties & Responsibilities • Provide supportive companionship for guests throughout their visit to house (interview, intake, arrival, stay and departure)., • Share personal recovery to encourage hope, wellness, personal growth and recovery., • Model and support the belief that individuals can and will do better., • Utilize effective engagement skills to connect, use mutually shared insights to encourage problem solving and utilization of tools that will assist in lessening or alleviating current and future crisis., • Non-judgmental active listening designed to meet individual “where they are at”., • Help maintain a clean, safe, and secure environment. Some cleaning may be involved., • Provide telephone support to peers in the community though our Consumer Phone Link Program as needed., • Facilitate self-help, support groups., • Keep accurate and timely records., • Work cooperatively with respite team., • Maintains client confidentiality.Requirements: Education & Experience: • Lived, experience and willingness to utilize personal experience to assist others in recovery., • High School Diploma, • Six months to one year current or recent employment., • Six months to one year part time or full time experience in delivery of direct services to mental health consumer/survivors (volunteer or paid), preferred., • Three months first hand experience in self-help or peer directed services and/or peer support groups, preferred., • Good oral and written communication skills., • Completion of Wellness Recovery Action Plan (WRAP) training preferred., • Basic knowledge of community support services/resources/mental health service delivery system, preferred., • Knowledge of consumer/survivor/ex-patient movement and peer run or peer driven services that incorporate recovery based philosophies., • Ability to relate to both other survivors of mental illness and psychiatric diagnosis and mental health professionals., • Honesty, respect for diversity, high personal standards, professional demeanor, language and behaviors reflecting such values., • Commitment to the possibility of recovery for all individuals diagnosed with psychiatric illness., • Emotional resilience to cope with strong emotions on an on-going basis., • Valid and “clean” New York State Driver’s License, preferred.

Job DescriptionDescription: Mental Health Association of Nassau County (MHANC) is a not-for-profit membership organization dedicated to improving mental health in our community through advocacy, education, program development, and the delivery of direct services. Our organization is looking for a motivated individual with a calling to help adults with mental illness by becoming a Peer Specialist. Peer Specialist utilizes personal experience and respite training to provide peer support and companionship for guests. The Peer Specialists manifest, in their presence and actions, a vision of hope, resilience, opportunity, and wellness. Goals include lessening/alleviating emotional distress and crises, lessening use of emergency rooms and hospitals, and increasing personal growth with positive life choices. Essential Duties & Responsibilities • Provide supportive companionship for guests throughout their visit to house (interview, intake, arrival, stay and departure)., • Share personal recovery to encourage hope, wellness, personal growth and recovery., • Model and support the belief that individuals can and will do better., • Utilize effective engagement skills to connect, use mutually shared insights to encourage problem solving and utilization of tools that will assist in lessening or alleviating current and future crisis., • Non-judgmental active listening designed to meet individual “where they are at”., • Help maintain a clean, safe, and secure environment. Some cleaning may be involved., • Provide telephone support to peers in the community though our Consumer Phone Link Program as needed., • Facilitate self-help, support groups., • Keep accurate and timely records., • Work cooperatively with respite team., • Maintains client confidentiality.Requirements: Education & Experience: • Lived, experience and willingness to utilize personal experience to assist others in recovery., • High School Diploma, • Six months to one year current or recent employment., • Six months to one year part time or full time experience in delivery of direct services to mental health consumer/survivors (volunteer or paid), preferred., • Three months first hand experience in self-help or peer directed services and/or peer support groups, preferred., • Good oral and written communication skills., • Completion of Wellness Recovery Action Plan (WRAP) training preferred., • Basic knowledge of community support services/resources/mental health service delivery system, preferred., • Knowledge of consumer/survivor/ex-patient movement and peer run or peer driven services that incorporate recovery based philosophies., • Ability to relate to both other survivors of mental illness and psychiatric diagnosis and mental health professionals., • Honesty, respect for diversity, high personal standards, professional demeanor, language and behaviors reflecting such values., • Commitment to the possibility of recovery for all individuals diagnosed with psychiatric illness., • Emotional resilience to cope with strong emotions on an on-going basis., • Valid and “clean” New York State Driver’s License, preferred.

Job Description Mindful Care is seeking a Clinical Intake Specialist to join our West Hempstead office and conduct intakes for our New York patients. Our Clinical Intake Specialists are Licensed Master Social Workers (LMSWs), with deep clinical knowledge and background, who provide initial mental health interviews and evaluation for patients seeking treatment at Mindful Care. Knowledge in understanding the implications of the Biological, Psychological, and social factors of our patients' lives and experiences is expected to make recommendations for the services we provide, as they embark on their mental health and/or recovery journey with us. Our LMSWs will fully assess and collaborate with patients and other members of the clinical team to ensure that patients are educated and have a strong treatment plan to follow at Mindful Care. Our Clinical Intake Specialists: • Perform Initial Evaluations (90791s) for all patients seeking care at Mindful, • Become SMEs on the variety of services at Mindful and help formulate Treatment Plans based on individual needs of the patients, • Attend clinical meetings, • Provide coverage for the Therapy department when needed, • Participate in department training and collaborate with other treatment providers, • Following strict ethical and clinical guidelines, • Exhibit a patient-first / patient-focused mentality Your Qualilfications:, • A master's degree and valid licensure to practice in New York (LMSW), • Strong patient assessment skills, including mental status exam and use of screening tools, • Experience using PHQ9 and GAD7 screening tools is required. Must be very familiar and comfortable using these tools, • Knowledge of DSM-V, • Strong communication, patient/customer care, and leadership abilities, • Ability to organize and time-manage, • Team-player, • Desire to work with diverse populations and ages 12-lifespan, • LGBTQ ally, • Bilingual, a plus Position Type & Schedule, • Type: Regular Full-time, Exempt, • Schedule: Hybrid - Monday-Friday (8am-5pm) 2 days in office and 3 days WFH, • Competitive base salary starting at $65,000 annually., • Opportunities for career growth and skill development., • Comprehensive benefits package including FTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more., • Company sponsored events around the world to bring us together, for example, Mindful Care Summer Fun activities and our annual Holiday Gala and Awards Ceremony Why Mindful Care • Competitive compensation package including a base salary of $65K plus opportunities for per diem, • Employer contribution towards Health, Dental, Vision Insurance premiums, • Hybrid work schedule with all necessary equipment provided, • Minimal administrative burdens with full-time, on-site billing, scheduling services, and no case management, • Employer provided clinical supervision as you gain hours towards your clinical license, • Comprehensive benefits package including 401k with match, generous FTO plus paid holidays, paid parental leave, and more, • Opportunities for career growth and skill development as the company expands, • Focus on team well-being as a mental health company prioritizing care for our employees, • Company sponsored events around the world to bring us together, for example, Mindful Care Summer Fun activities and our annual Holiday Gala and Awards CeremonyRecruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. Employment is contingent upon completion of legally required post-offer screenings, in compliance with applicable law

Job Description JOB DESCRIPTION JOB TITLE: PEER SPECIALIST FLSA: NON-EXEMPT DIVISION: SERVICES REPORTS TO: DIRECTOR OF SOCIAL SERVICES LOCATION: BRIARWOOD (QUEENS) SALARY: $35,000.00 - $40,000.00 SUMMARY: The Peer Specialist will assist with client basic social service's needs. Individual will work in conjunction with the social services team to monitor and provide appropriate basic services to individual clients at a 200+ bed men’s shelter. Proof of COVID-19 vaccinations required. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Perform daily inspections of all client areas, • Respond to incidents as appropriate, • Perform regular area inspections to ensure that rules are adhered too, • Monitor sitting areas and cafeteria to ensure all clients are adhering to schedules and are in proper locations, • Assist security team as needed, • Assist clients in daily living skills and assist with cleaning area, laundry, hygiene and with intakes, • Answer phones when necessary, • Assist with all house operations, • Assist with maintenance duties as needed, • Assist clients with securing property within assigned locker, • Tracking locks for all lockers, • Store and remove client property from the client storage/locker area, • Maintain a clean and organized storage area, • Relocate items and furniture as necessary, • Complete intakes for new clients and provide orientation to the drop-in center program and DHS rules and regulations., • Review logbooks at start of each shift to ensure that all new client intakes are completed within 24 hours as required., • Maintain required documentation in case records in written and computer database (CARES) and update client’s records in accordance with governmental and agency policy., • Collect client identification and other documents necessary during initial intake., • Input new clients on weekly data tracking spreadsheets., • Provide direct coverage for client reception/sitting area., • Participate in regular supervision, team meetings and staff trainings., • Perform all/other duties as directed by management. High School Diploma or GED 1-year experience dealing with homeless or special needs population Excellent communication skill Comfortable working with an at risk and homeless population AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards. Powered by JazzHR NuttQj5jmC

A mental health service provider based in West Hempstead, NY is seeking a Clinical Intake Specialist to conduct intakes, provide initial evaluations, and collaborate on treatment plans for patients.

Job Description Classification: Non-Exempt Reports to: Director of Social Services Location: Jamaica, Queens Status & Hours: Full-time, five days a week, the schedule may include a weekend day and/or night shift. The schedule will be discussed during the interview process and upon hire. Flexible hours are also required. Who We Are: Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. If you believe a steady home can be the start of everything else, you’ll fit right in with our mission-first team. Lantern was also recognized as a Top 2025 Workplace by City & State New York - a great place to do meaningful work with people who care! About The Role: We are seeking an experienced Case Manager for Lantern's men's shelter in Jamaica, Queens. Case Managers are part of an interdisciplinary team aimed at stabilizing shelter clients by improving their independent living skills and assisting clients in moving toward their housing goals. Case Managers are responsible for assessing client needs, linking clients to services, planning a course of action towards stabilization and re-housing, monitoring progress, and documenting client contacts. The successful candidate will have prior experience working with homeless and/or mental health individuals. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals., • Meet weekly with clients to assist with the achievement of individual service plan goals., • Coordinate services with Housing Specialist, other staff, and external partners, • Provide advocacy for individual clients around entitlements and services., • Provide crisis intervention, aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions., • Document case management activities in accordance with agency and funding source guidelines and procedures., • Complete Housing applications (both written and computer-generated) for clients based on their individual needs and functioning., • Achieve monthly placement quota, as assigned., • Facilitate workshops, groups, and escort clients as applicable., • Attend staff meetings and trainings to enhance skills that are related to the job function., • Conduct weekly/biweekly Unit/Dorm Inspections., • Must be able to work flexible, alternate schedules, which may include evening and weekend shifts., • Perform other related duties, such as Complete Housing applications (both written and computer generated) for clients based on their individual needs and functions in addition to achieving the monthly placement quota, as assigned. Required Education and Experience: • High school diploma, HSE, or GED, required., • A minimum of 2 years of social services experience required., • Possession of a valid Food Handler’s License, or the ability to obtain one within six (6) months of hire, is required, • Experience working with the homeless, mentally ill, substance abuse, and/or low-income populations., • Strong relationship-building skills are required., • Strong Computer skills required including Word and Excel., • Ability to work Evenings and/or Weekends on a rotating schedule., • Preferred experience working in a homeless shelter., • Knowledge of mental health, substance use, or homelessness, • Bilingual (English/Spanish) preferred. Work Environment: This job operates in a shelter environment and works with a population who may experience mental illness, substance use, disability, HIV/AIDS, and other chronic illnesses. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/ or kneel. Occasionally, the employee will have to lift and/or move up to 10 pounds. Note: Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.

Job Description JOB TITLE: CASE MANAGER DEPARTMENT: SERVICES REPORTS TO: SENIOR CASE MANAGER FLSA: NON-EXEMPT LOCATION: QUEENS, NY SUMMARY: The Case Manager assesses clients’ needs, plans a course of action, links clients to services, and monitors the progress of clients and residents in their program. The Case Manager ensures that clients receive appropriate information and referrals to obtain and maintain housing. DUTIES & RESPONSIBILITIES: • Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals., • Meet weekly with clients to assist with the achievement of individual service plan goals., • Coordinate services with Housing Specialist, other staff, and external partners, • Provide advocacy for individual clients around entitlements and services., • Provide crisis intervention and supportive counseling to strengthen clients’ ability to make appropriate life decisions., • Document case management activities in accordance with agency and funding source guidelines and procedures., • Complete Housing applications (both written and computer-generated) for clients based on their individual needs and functioning., • Achieve monthly placement quota, as assigned., • Facilitate workshops, groups, and escort clients as applicable., • Attend staff meetings and trainings to enhance skills that are related to job function., • Must be able to work flexible, alternate schedules, which may include evening and weekend shifts., • Perform other related duties. EXPERIENCE, EDUCATION, AND SPECIAL REQUIREMENTS: Bachelor's Degree in Social Work or Human Services Field preferred. Proof of Education is Required. At least 1 year of case management experience working with the homeless, mentally ill, substance abuse, and/or low-income populations. Bilingual a plus. Strong relationship-building skills required. Ability to work independently but know when to raise issues to the supervisor. Excellent organizational and time management skills are necessary. Ability to effectively multitask and follow up on a timely basis. Strong PC skills required, including Word and Excel. CARES experience preferred. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals who are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education, and assistance. Westhab complies with all applicable OSHA standards, rules, and regulations in addition to keeping our workplaces free of serious recognized hazards.

Job Description JOB DESCRIPTION JOB TITLE: CASE MANAGER FLSA: NON-EXEMPT DIVISION: SERVICES REPORTS TO: CASE MANAGER SUPERVISOR LOCATION: BRIARWOOD (QUEENS) SALARY: $38,000 TO $52,000 PER YEAR SUMMARY: The Case Manager assesses clients’ needs, plans a course of action, links client to services and monitors progress for residents in a homeless shelter. You must assure clients receive appropriate information and referrals to obtain and maintain housing. Proof of COVID-19 vaccine required. DUTIES & RESPONSIBILITIES: • Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals., • Meet weekly with client to assist with the achievement of individual service plan goals., • Coordinate services with Housing Specialist, other staff and external partners, • Provide advocacy for individual clients around entitlements and services., • Provide crisis intervention, aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions., • Document case management activities in accordance with agency and funding source guidelines and procedures., • Complete Housing applications (both written and computer generated) for clients based on their individual needs and functioning., • Achieve monthly placement quota, as assigned., • Facilitate workshops, groups and escort clients as applicable., • Attend staff meetings and trainings to enhance skills that are related to job function., • Must be able to work flexible, alternate schedules which may include evening and weekend shifts. MSW preferred, Bachelor Degree in Social Work or Human Services Field considered with 5 years of case management experience working with the homeless, mentally ill, substance abuse and/or low income populations. Bilingual a plus. Strong relationship building skills required. Ability to work independently but know when to raise issues to supervisor. Excellent organizational and time management skills necessary. Ability to effectively multi-task and follow-up on a timely basis. Strong PC skills required including Word and Excel. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards. Powered by JazzHR DxyvOKeiIO

Job Description GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC. JOB DESCRIPTION Position Title: Outreach and Engagement Specialist Location: 90-25 161ST Street Jamaica NY 11432 Benefit Classification: Full-Time Benefitted Position Type: FLSA - Non-Exempt About This Role Goodwill Greater New York and Northern New Jersey (GWNYNJ) believe that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities. We are seeking an experienced Outreach and Engagement Specialist who is responsible for providing clerical and customer service support for the PACE program. This team member will greet and provide exceptional customer service to all potential and existing clients and employ a person-centered approach with a focus on quality in a high volume, fast-paced environment. This master juggler will bring a can-do attitude to the team with a solution-oriented focus. If you are looking to join our dedicated team as an Outreach and Engagement Specialist, we want to hear from you! The Awesome Things You’ll Do • Provide a high level of customer service to all potential and incoming clients and stakeholders, • Conduct outbound client outreach (phone, text, email) to support orientation attendance, document submission, appointment reminders, and follow-up on missed or incomplete requirements., • Track and document all client outreach and follow-up activities in program trackers and/or designated data systems to support engagement, compliance, and reporting., • Serve as a first-point follow-up contact for clients requiring reminders related to intake documentation, attendance, or next program steps, escalating issues to Career Navigators or Supervisors as appropriate., • Support program engagement by assisting with re-engagement outreach for clients who have become inactive or difficult to reach, using approved scripts and communication protocols., • Manage metro-cards; covers reception as needed; Monitors/Tracks Attendance and Time; other administrative tasks., • Maintain accurate documentation in the case management system. Activities are subject to change / be added to meet business needs with management approval. Our Must Haves • High School Diploma or equivalent required; must be competent in Microsoft Office suite., • Highly organized and detail-oriented, • Strong verbal and written communication skills, • Strong attention to detail with the ability to maintain accurate administrative and compliance records in a high-volume program environment., • Comfort working within structured protocols, scripts, and escalation procedures, recognizing when issues must be referred to Career Navigators or supervisors., • Working knowledge of Salesforce and being Spanish Bilingual is a plus Special Working Conditions • Position operates in a high-volume, fast-paced workforce development environment serving public-assistance populations., • Requires frequent client-facing interaction, including outbound administrative outreach by phone, text, and email., • May require occasional schedule flexibility to support orientation days, program events, audits, or payroll close-out periods., • Work is primarily onsite, with potential for limited hybrid scheduling based on program needs and supervisory approval. What We Offer • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at . We are happy to assist and ensure you have an equal opportunity to apply.