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ElderServe Health is a mission-driven, nonprofit managed care organization serving the New York metropolitan area. ElderServe provides long-term services and supports to more than 20,000 older adults and adults with disabilities across New York City, as well as Westchester, Nassau, and Suffolk Counties. ElderServe primarily serves a frail and elderly membership who is predominantly dual-eligible and enrolled in Medicaid managed long-term care, Medicare-only and integrated Medicaid-Medicare plans. The CareSource and ElderServe affiliation addresses these critical long-term care needs to help members be as healthy and independent as possible. Job Summary: The Entitlement Specialist is responsible for ensuring that members maintain continuous Medicaid eligibility by overseeing the timely completion of Medicaid renewals, new Medicaid applications and RVI-3 conversions. The Specialist will assist members in gathering all required documentation within designated timeframes to prevent any lapse in coverage, support members in establishing Pooled Income Trusts, and perform other Medicaid-related functions as needed, including leading the resolution of eligibility issues that arise. Essential Functions: • Maintains and updates the list of members Medicaid eligibility dates., • Field visits to members home to assist with the various Medicaid eligibility tasks., • Assures completion of Medicaid recertifications for members 90-60 days prior to expiration., • Assists members with establishing Pooled Income Trusts when necessary., • Tracks all submitted Medicaid recertification and address any problems with the supervisor., • Coordinates with staff, members, member families and caregivers regarding Medicaid eligibility and the process of assuring required documents are obtained within the specified time frame., • Takes lead in resolving difficult eligibility issues., • Submits Medicaid Relinks to HRA and other LDSS offices., • Maintains documentation and all records of previously submitted Medicaid recertification., • Maintains relationship with The Office of Homecare Services and next of kin to facilitate Medicaid eligibility process., • Manages the forwarding of initial Medicaid documents to Medicaid unit at the Office of Homecare Services., • Assists ESH's Intake Department with problematic Medicaid issues, Complete new Medicaid applications and RVI-3 (Resource Verification Indicator) conversions., • Attends workshops and In-services to enhance knowledge of changes in Medicaid eligibility criteria., • Participates in the publishing of monthly Medicaid expiration list., • Tracks the progress of new applications, Recertification and conversions submitted to the Office of Homecare Services through Epaces system., • Continually monitors E-Paces to follow-up on or identify potential eligibility issues., • Assists the Director or designee of Social Services and the Finance department in resolving denied Medicaid claims., • Assists in the removal of certain Medicaid restriction codes., • Perform any other job related duties as requested. Education and Experience: • High School or GED required, • Associates Degree preferred, • Three (3) years of healthcare, insurance, or related industry experience to include at least two (2) years of enrollment/eligibility or similar experience required Competencies, Knowledge and Skills: • Ability to understand and to carry out instructions furnished in written, oral or diagram form., • Ability to deal with problems involving several concrete variables in standardized situations., • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume., • Intermediate Computer Skills., • Effective Communication skills., • Ability to work independently and within a team environment., • Attention to detail., • Familiarity of the healthcare field., • Knowledge of Medicaid and Medicare., • Critical listening and thinking skills., • Proper grammar usage., • Time management skills., • Proper phone etiquette., • Customer service oriented. Licensure and Certification: • Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver's license record check. If the driver's license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in this position will be terminated Working Conditions: Compensation Type: Hourly Competencies: • Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

The responsibilities of the Intake Specialist include but are not limited to:. Liaise with and provide information to the Central Intake Team and other RA unit staff. This includes Eligibility Determination and Administrative which includes Intake, Data Entry and Scanning & Indexing.

Shift Supervisor/ Intake Worker.

Trainer would provide appropriate trainings needed to help Foster and Adoptive Parents provide nurturing foster homes based on Childrens developmental needs. The Foster and Adoptive Parent Trainer will also support Home finding and Foster Parent Recruitment teams when needed. In collaboration with t

The Intake Specialist is responsible for helping individuals through our agency’s enrollment. In this important position, Intake Specialist accept the great responsibility of being the point person for the individual that is seeking services and their advocate throughout the entire process and wor

The Office of Child Care Operations (CCOPs) provides a range of resources to support access to childcare vouchers for eligible low-income families. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environme

We currently seek a full-time Intake Specialist to join our Fulton Community Reentry Center team! The Intake & Entitlements Specialist serves as a primary point of contact for individuals seeking services at Fulton Community Re-entry Center. Coordinate with DOCCS, Reentry Works staff, and Fulton Com

Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. Acacia Network provides a comprehensive and competitive benefits package to our employees.

Job Description Why You'll Love This Job Do you have a passion for making a difference in the lives of others? Are you someone who sets and achieves goals? Do you want to work for a patient care organization committed to the health and wellness of individuals of all ages? If you have a passion for helping others and enjoy interacting with the public, consider joining our team as a Client Care Specialist at FYZICAL. We are currently seeking a Medical Scheduler / Medical Receptionist / Front Desk to join our team at our Fort Lee, NJ location. The Medical Scheduler / Medical Receptionist / Front Desk position involves entering patient data, patient scheduling, and payment collection in an EMR system. Candidate must project a warm, enthusiastic, and friendly demeanor with clients and team members. Candidates should be comfortable explaining health insurance benefits, answering phones, scheduling, and multitasking. Responsibilities • Competent phone skills, • Able to effectively communicate with others, • Basic computer skills including email navigation and downloading/uploading files, • Familiarity with principles of Excel; able to use Word and Instant Messenger, • Detail oriented; able to complete data entry quickly and precisely, • Data collection; conducts insurance verification, • Route incoming office communication to the right place: phone, email, fax, mail., • Intake for New Patients. Receive Initial Evaluations and follow-ups to be scheduled via fax, email, external marketing requests, phone, and live., • Schedule full plans of care after Initial Evaluations., • Collect co-pays, deductibles, and other over-the-counter payments at the time of visit., • Tracks referral sources of patients and conversion of referrals into appointments, • Contact the client’s insurance company for verification of insurance benefits and to understand the requirements needed for coverage of physical therapy visits, • Performs other miscellaneous administrative tasks as directedRequired Skills, • High school diploma or GED, • Must be authorized to work in the U.S, • Self-motivating with the ability to proactively and independently handle complex scheduling. Handles task through to completion, • Comfortable with handling medical reimbursements/billing process, • Ability to multitask, including assisting patients, and making phone calls to insurance companies to verify insurance benefits for clients, • Listen, speak, and write to team members and patients clearly and concisely, • Ability to maintain a calm and friendly demeanor with clients, insurance companies, and team members, • Genuinely empathetic and caring towards patients, • Honest, speak your mind, and own it, even when controversial. You call out actions inconsistent with our values. You make work fun.

Job DescriptionFull-time Intake SpecialistLocation: New York-Inwood, Far RockawaySalary: $23-$30 hourly Job Overview As a Full-time Intake Specialist, you will be the first point of contact for individuals seeking our services. Your primary responsibility will be to gather essential information from clients, assess their needs, and guide them through the initial stages of our support process. This position requires excellent communication skills, attention to detail, and the ability to handle sensitive information with care and confidentiality. Key Responsibilities • Answer incoming phone calls and respond to email inquiries in a timely and professional manner, • Conduct initial assessments to determine client needs and eligibility for various programs and services, • Accurately input client information into our database management system, • Explain available services, programs, and resources to clients, • Schedule appointments and follow-up consultations for clients with appropriate staff members, • Maintain detailed and organized client records, • Collaborate with other departments to ensure smooth client transitions and continuity of care, • Assist in the development and implementation of intake procedures and policies, • Participate in team meetings and contribute to improving the intake process, • Maintain confidentiality and adhere to HIPAA regulations and other relevant privacy laws, • Provide basic emotional support and crisis intervention when necessary, • Generate reports on intake activities and client demographics as required, • Stay updated on available community resources and referral options, • Assist with administrative tasks related to the intake processQualificationsRequired:, • Home Care intake experience, • Strong phone etiquette and verbal communication abilities, • Proficiency in using computer systems and database management software, • Ability to multitask and prioritize in a fast-paced environment, • Empathetic and patient demeanor when interacting with clients, • Basic understanding of confidentiality practices and privacy regulations

Job Description About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: • Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary, • Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location, • Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs, • Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization, • Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting, • All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc, • Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc., • Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization What you'll need: • An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board, • Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education, • At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment, • Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions, • Strong written and verbal communication skills, • A High School Diploma or equivalent, • Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously, • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus), • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based in our Edgewater, NJ office. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today • Paid sabbatical for every five years of service, • Free One Medical memberships for yourself, your friends and family, • Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues, • Competitive Medical, Dental and Vision plans, • Pre-Tax commuter benefits, • 401K match, • Credit towards emergency childcare, • Company paid maternity and paternity leave, • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance, • Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%., • UpToDate Subscription - An evidence-based clinical research tool, • Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education, • Rounds - Providers end patient care one hour early each week to participate in this shared learning experience One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Job Description JOB TITLE: SENIOR WORKSHOP FACILITATOR (Westchester County) FLSA: EXEMPT DEPARTMENT: EMPLOYMENT SERVICES REPORTS TO: PROGRAM MANAGER SALARY: $50,000.00 to $57,000.00 /Annual SUMMARY: The Workshop Facilitator has the primary responsibility of providing a range of intensive case management, employment readiness and supportive services to Westhab participants. The Workshop Facilitator will be a part of a team of service providers that will work collectively to operate an innovative program for individuals that face significant barriers to employment. The workshop facilitator will coordinate and deliver workshops around work readiness to individuals who are preparing to join the workforce. The Workshop Facilitator will assess basic needs, identify barriers to employment, address those barriers through the delivery of the workshop material, and coordinate services to help shelter residents prepare for and secure jobs with a career path. ESSENTIAL DUTIES & RESPONSIBILITIES: • Supervises a team of workshop facilitators, • Provides guidance on best practices in delivering curriculum based job readiness training and mock interview technique, • Develop monthly reports that capture workshop participation and job readiness, • Travels to additional employment service sites to provide workshop facilitation as needed, • Conduct program orientation and intake., • Conduct individual needs assessments to identify strengths and barriers by using a variety of interviewing techniques focusing on the needs of the participants working with the employment specialist, • Review Individual Service Plans for residents participating in workshops to address barriers to employment and action steps to address those barriers., • Assist with referrals to general equivalency degree completion and/or vocational training., • Facilitate an intense job readiness attitudinal training component; coordinate leadership, community service and mentoring opportunities., • Track and evaluate program participation and workshop attendance., • Meet with participants on an individual basis to monitor progress while attending workshops; identify resources to meet supportive service (i.e., tutoring) and review progress towards goal attainment as identified on the Individual Employment Plan., • Assist with placement in internships, apprenticeships, and employment opportunities., • Build relationships with employers, community-based organizations and government agencies to promote collaboration, solve problems, and identify resources for participants., • Follow procedures with regard to recordkeeping, documentation, confidentiality, and maintaining case files., • Collaborate and conference with program partners as deemed appropriate to coordinate services and implement the program. Successful applicants must have strong written and verbal communication skills; must be able to provide good customer service, both in person and by telephone; must possess good organizational skills and have a high attention to detail. The successful applicant must have the ability to handle multiple tasks, prioritize work assignments, and maintain confidentiality. Requires a BA Degree in Human Services, Social Work and/or other related fields; or extensive experience working with adults. Must have at least 2 years of experience working with disadvantaged/hard to serve adults. Experience in delivering training or workshops is strongly preferred. In addition, must have strong computer skills. Must have a strong commitment to young people and re-orientating their lives, nurturing their leadership skills and enable them to make a difference in their lives and communities, as a whole. Must be able to handle crisis situations with minimum supervision. Must be able to work independently and as part of a team. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.

Job Description Your Mission: At Garces, Grabler & LeBrocq, we’re not just a law firm—we’re a team on a mission to make a difference. We're looking for a Bilingual Front Desk GGL Ambassador to be the friendly, professional face of our Hackensack office and a vital link between new clients and our legal team. You’ll help fuel client acquisition efforts, provide key administrative support, and guide prospective clients on their journey with us. This is your chance to be the first impression—warm, helpful, and proactive. What You’ll Do: • Be the voice of the firm: answer incoming calls, screen prospective clients, and gather vital info to assess case potential., • Conduct detailed intake interviews and determine the best course of action—internal referral or external resource., • Enter new client leads into our case management system (Smart Advocate) and follow up with precision., • Organize, upload, and manage client documents and legal files., • Schedule appointments and coordinate logistics with our Investigators and Car Service providers., • Translate documents and conversations for Spanish-speaking clients and internal team members., • Keep the client experience running smoothly—communicate with attorneys, paralegals, and departments with clarity and urgency., • Assist with denial disputes and client support tasks as needed., • Represent our values and mission with professionalism, empathy, and a positive attitude. What You Bring: • Bilingual fluency in Spanish & English (required)., • 1+ year of experience in customer service, sales, healthcare, or legal assistance., • Stellar communication skills and active listening ability., • Organizational superpowers and laser-sharp attention to detail., • Tech-savvy—proficient in Microsoft Office and comfortable with case management systems (Smart Advocate a plus!)., • Professional presence and a people-first mindset., • Ability to adapt quickly and juggle multiple priorities with grace., • A strong understanding of—or interest in—personal injury and medical/legal services. Requirements: • High School Diploma or GED, • Ability to sit for long periods and occasionally lift up to 15 lbs, • Must be available for in-person work and occasional travel to other GGL locations, • Flexibility for occasional weekend availability or overtime Perks & Benefits: • Competitive Pay + Bonus Opportunities, • 401(k) + Matching, • Health, Dental, Vision, Life Insurance, • Flexible Spending & Health Savings Accounts, • Paid Time Off & Holidays, • Employee Discounts & Assistance Program, • Fun firm culture: Birthday lunches, holiday parties, summer picnics, and more!, • Access to NJ Devils & Rutgers game tickets Ready to Join the GGL Team? Be part of something bigger. If you're ready to make an impact and grow with a respected NJ law firm, apply now! Compensation: $45,000 - $50,000 yearly Responsibilities: • Assist with other administrative tasks, such as data entry, copying, filing etc., • Plan for company trips and outings and provide itineraries to ensure off-site activities are a success, • Handle deliveries and manage incoming and outgoing mail, • Make appointments for employees and ensure the calendar is current and correct, • Greet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or informationQualifications:, • Has previous experience with word processing programs and basic computer skills, • 1 year of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred, • Has experience answering telephone calls and troubleshooting stressful situations, • High school diploma, G.E.D. or equivalent, • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • Bilingual, English - SpanishAbout Company Big enough to win, small enough to care. The law firm Garces, Grabler & LeBrocq matches each attorney with the needs of the client—a personalized approach we’ve found to be a win-win. Our lawyers work as a team to provide expert legal representation for any and all legal matters. Garces, Grabler & LeBrocq is divided into departments by practice area. It’s a structure that gives us an edge over most other law firms in NJ. For more information about the Firm, please visit - - career page at apply directly to the job posting. Or submit your resume to . Compensation & Benefits: 401K, Medical, Vision, Dental coverage, FSA, life, long-term disability insurance, 401K plan match, paid time off policy, Paid Firm closed holidays, discretionary bonus, birthday lunches, holiday parties, and picnics. We take care of our clients; they take care of us! If you want to make a difference, we want you!

Job DescriptionBenefits: • 401(k) matching, • Dental insurance, • Opportunity for advancement, • Paid time off Every single day in America, nearly 10,000 families are thrown into the world of caregiving. A hospitalization. A fall. A diagnosis. A slow decline no one was ready for. And suddenly sons, daughters, spouses are overwhelmed, confused, and trying to hold everything together. We do not believe families should struggle alone. That is why Nurse Galinas Caregiving exists. Founded by Galina, RN, MSN a former social worker turned nurse educator our agency was built from firsthand experience with the heartbreak of unreliable, fragmented care. After eight years in social work and years in acute hospital and home care nursing, Galina created a service model that blends clinical expertise, compassionate coordination, and life-enhancing support so older adults can remain in the place they know by heart their home. Now we are growing. And we are looking for a Client Experience Specialist, Care Coordinator & Scheduler who understands that this role is not just administrative it is transformational. The Mission Behind This Position You will be the calm voice on the other end of the phone when families are in crisis. You will: • Respond to inquiries from families seeking guidance and support, • Conduct intake calls with empathy, clarity, and confidence, • Coordinate caregiver schedules with precision and urgency, • Ensure seamless communication between families and care teams, • Maintain documentation and follow-through with excellence, • Support long-distance family caregivers navigating complex situations Does This Sound Like You? You are not just organized. You are emotionally intelligent. You: • Thrive in a fast-paced environment, • Can prioritize multiple families without losing warmth, • Speak and write professionally, • Understand healthcare terminology (nursing or social work background preferred), • Are detail-oriented and systems-minded, • Believe older adults deserve dignity, independence, and life-enhancing careYou understand that behind every schedule is a human story. What We Offer • A career ladder, • An economic ladder, • A mission-driven environment, • Direct mentorship from a nurse educator and care navigator, • Opportunity to grow within a respected home care organization, • The chance to be part of a team that truly changes livesThis is not a clock-in, clock-out role. This is for someone who believes families deserve better. Our Services Include • Chronic Illness Management at Home, • Long-Distance Family Caregiver Support, • Concierge Services, • Certified Home Health Coordination, • Medical & Social Appointment Escort, • Companionship, • In-Home Wellness & Medication SupportAnd every service begins with someone who answers the phone with confidence and compassion. If you believe 10,000 families a day deserve better support If you believe caregiving should feel coordinated, not chaotic If you believe dignity at home matters We would love to meet you. Apply by sending your resume and a short letter explaining why this mission resonates with you. Once we receive your response we will schedule a zoom meet and greet followed by a formal interview.

Job Description JOB DESCRIPTION JOB TITLE: RETENTION SPECIALIST (Westchester County) FLSA: NON-EXEMPT DIVISION: EMPLOYMENT SERVICES REPORTS TO: PROGRAM MANAGER SALARY: $45,000.00 to $53,000.00 SUMMARY: Under supervision of the Program Manager, the Retention Specialist provides employment focused counseling, case management along with a major focus on pre and post-employment follow up services. The retention specialist models appropriate skills, behaviors and attitudes that support participants' ability to become employed and independent through the employment services program, which is designed to assist clients with all levels of barriers to employment prepare for, obtain and maintain employment. The retention specialist has a diverse role that requires active involvement with other team members of the employment and shelter staff to ensure that participants successfully achieve employment goals. DUTIES & RESPONSIBILITIES: • Conducts and reviews assessments of skills and work behaviors and develops individual retention plans to address identified needs of participants, • Actively prepares participants for world of work through necessary post-employment skills training based on the needs, interests and abilities of the participants, • Coordinates the participants' job development and placement goals with the employment service team, • May be relied upon to recruit participants for program and takes responsibility for intake, screening and eligibility determination of participants., • Develops relevant relationships and communicates effectively with schools, community partners, VESID, employers, and participants' families to help with retaining employment, • Helps participants in time of crisis to obtain necessary services that support independence, including counseling, case management and ongoing employment assistance., • Maintains case records in an appropriate manner and complies with all regulations related to reporting and documentation requirements., • Upon job placement, provides travel training, on-the-job training, and orientation to the job site, counseling, social skills development, workplace safety instruction, advocacy and any other required support to the participants, • Provide worksite visits to provide follow up, collect employment verification and or provide employment support to ensure retain employment, • Provides ongoing individual counseling to participants focused on goals established in individual employment plans, • Provides specific training and counseling to participants in social skills related to job placement, • Completes reports depicting accurate 30 and 90 day employment retention outcomes and goals, • Must be able to accurately track and distribute post-employment incentives and metrocards EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS: Bachelor’s Degree preferred and two years’ experience in casework, or employment and training programs, or Associate Degree and four years of relevant work experience. Ability to communicate effectively with people of all socioeconomic backgrounds; ability to identify participant needs and appropriate support services; ability to motivate program participants; ability to communicate effectively both orally and in writing; and ability to organize and prioritize work to be performed. Must have strong computer skills in Word and Excel. Evenings/weekend work may be required. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.