Associate Director of Product, Complex Care
hace 8 días
New York
Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the VP of Product, Care, you will lead the product strategy, roadmap, and execution for our Complex Care portfolio — which powers the delivery of high-touch, longitudinal behavioral health care across employer and specialty care domains. In this role, you'll lead a team of four Product Managers and partner cross-functionally with leaders in Specialty Care Strategy, Clinical Operations, Provider Operations, Sales, and Design to create the systems, workflows, and experiences that make complex care scalable and measurable. Please note that this is a hybrid role based in New York, with an expectation to be in office 2-3 days a week. Our office is located at 2 Embarcadero Ctr. What you'll do: Own the Complex Care Product Portfolio • Drive strategy and execution across SpringWorks and Specialty Care, ensuring an integrated, scalable experience for members and care teams., • Manage and mentor a team of Product Managers, fostering a culture of ownership, clarity, and accountability., • Build and evolve care delivery workflows, including referrals management, intake, scheduling, transitions, and outcomes tracking., • Partner with Specialty Care Strategy and Sales to bring differentiated offerings to market that expand access and improve outcomes., • A clear, data-informed vision and roadmap for Complex Care aligns cross-functional teams across SpringWorks and Specialty Care toward shared goals and measurable outcomes., • Complex Care products are launched, adopted, and deliver tangible improvements in engagement, outcomes, and efficiency., • Product-driven infrastructure reduces operational friction and drives greater efficiency, coordination and satisfaction across clinical and operations teams., • Clinical and operational teams report greater efficiency, improved coordination, stronger provider and member satisfaction, and overall stronger outcomes., • KPIs across engagement, efficiency, provider satisfaction, and member outcomes are defined, tracked, and used to drive ongoing iteration through data and experimentation., • Product Managers under your leadership grow in strategic ownership, autonomy, and cross-functional influence, contributing to a strong culture of accountability and impact., • 8+ years of experience in product management, including at least 2 years leading PMs., • Proven ability to build and scale healthcare or care-delivery technology products., • Strong understanding of clinical and operational workflows in behavioral health or adjacent care settings., • Experience balancing clinical integrity, operational feasibility, and business growth., • Data-driven mindset and comfort making decisions in complex, ambiguous environments., • Excellent leadership and communication skills, with a bias for collaboration and outcomes., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.