General Manager - M&R Hotel Management, NY
20 days ago
New York
Job Description General Manager This is a future need to fill the General Manager role for portfolio expansion. M&R Hotel Management is a top-performing hotel operator with a 19-year record of successful hotel operations that deliver a superior return on investment. We are consistently looking for talent to add to our leadership team. SUMMARY: Administers, directs, and controls the operations of the Hotel. Accountable for achieving budgeted revenues/profits while maintaining the operational and service standards prescribed by M&R Hotel Management. RESPONSIBILITIES: • If available, trains associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures., • Keep “open communication” between managers and associates., • Has full knowledge and understanding of our company’s handbook, SOP’s and processes; Adheres to and enforces those in a fair and consistent manner., • Strict adherence and enforcement of our code of business conduct. Provides disciplinary action when, and/or, if necessary., • Provides associates with the tools they need to perform their jobs. Takes immediate actions on problems that are encountered in the Hotel., • Participates and conducts Weekly Leadership Team meetings, property MOD program, and weekly staff meetings. Promote teamwork and associate morale., • Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed., • Ensures accurate records of necessary federal, state, and local reports as required by the applicable laws, franchise SOPs, and M&R SOPs., • Ensures accurate records and reports all OSHA information required by law., • Responsible for generating annual hotel budget and monitors period profit and loss statement. Monitors department salary and hourly wage structure., • Interviews and hires new personnel as last interview in process. Evaluates assigned staff performance on a, ninety day, and annual basis., • Conducts self to reflect the high standards of professionalism within the M&R Hotel Management. Learns, understands, and refers to the Standard Operating Procedures., • Knows department fire prevention and emergency procedures Follows safety and security procedures and rules., • Adheres to all policies and procedures., • Project enthusiastic, optimistic, and helpful attitude., • Assist other Leadership Team members and/or managers when needed., • Each associate will be required to follow the rules as found in the M&R Hotel Management Handbook., • Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking information to ensure brand and M&R Hotel Management service standards are achieved., • Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers., • Recognize associates for demonstrating outstanding service initiative with guests and fellow associates. Ensures Manager follows up on billing problems., • Understand competitive market conditions and communicate this information with the Director of Sales and Revenue, • Participate in developing hotel’s direct sales plan/pricing strategy. Ensure group-meeting arrangements are completed and executed., • Investigate lost or turndown business., • Represent the hotel in the market ant develop relationships with key accounts. Review inventory control and selling strategy daily., • Oversee comp rooms and charity donations inquiries. Ensure budgeted revenues and profits are achieved. Ensure accounting policies are in place., • Perform hands-on duties as needed to deliver guest services., • Ensure meal service meets proper food handling sanitation requirements., • Responsible for sanitation standards via monthly inspections of 25 guest rooms, public areas, grounds, storage/work areas and all kitchen areas., • Ensure that preventative maintenance programs are completed on schedule and meet brand and M&R Hotel Management quality standards., • Responsible for management systems - i.e. accounts payable, accounts receivable, payroll, and restaurant micros system., • Assist Engineering Manager by planning redo projects; determine recommended scope for work outside of the general redo; resolve redo related problems with Engineering Manager., • Assist in development of requests and budgets for CAPEX; complete MSR’s; ensure CAPEX projects have proper authorization., • Review invoices for major projects; resolve problems as necessary., • Solicit and review bids for improvement projects; secure approval of funds., • Work to resolve legal issues related to standard warranty process for building damage.