Volunteer Director (Part-Time, Unpaid)
19 hours ago
San Francisco
Job Description PRC Baker Places is a non-profit organization dedicated to serving the San Francisco community through legal advocacy, workforce development, financial services, and residential treatment programs. We support formerly homeless adults living with co-occurring mental health and substance use disorders by providing a continuum of integrated direct care services. All of our programs are grounded in a social rehabilitation philosophy that integrates harm reduction and daily living skills within a safe and supportive environment. Mission Statement: Our mission is to help people affected by HIV/AIDS, substance use, or mental health issues better realize opportunities by providing integrated legal, social and health services that address the broad range of social risk factors that impact wellness and limit potential. Values that Guide Us: Accountability, Honesty, Integrity, Diversity & Inclusion, Respect If you’re passionate about making a real impact in your community, working in a dynamic, inclusive environment, and helping people rebuild their lives, PRC Baker Places is the place for you. Job Title: Volunteer Director Department: Operations/Development Reports to: CPO Position Overview The Volunteer Director (Part-Time) is responsible for building, expanding, and leading PRC’s volunteer strategy across multiple programs, including residential treatment sites, Healing Spaces volunteer activations, meal services, client engagement activities, corporate volunteer engagements, fundraising events, and administrative support. This role combines strategic leadership with hands-on execution, overseeing the full volunteer lifecycle—from recruitment and training to event planning, on-site leadership, and post-event reporting. The Volunteer Director will serve as the primary steward of PRC’s volunteer culture, ensuring volunteer experiences are mission-aligned, well-organized, trauma-informed, and impactful for both clients and community partners. The ideal candidate is a mission-driven leader with strong relationship-building skills, excellent program and event management experience, and a passion for mobilizing individuals and corporate partners in support of PRC’s work. Primary Duties and Responsibilities Strategic Volunteer Program Leadership • Develop and implement PRC’s agency-wide volunteer strategy aligned with organizational goals and program needs., • Build and sustain partnerships with corporations, universities, community groups, and civic organizations to create long-term volunteer pipelines., • Collaborate with program directors and site leadership to assess volunteer needs, define appropriate volunteer activities, and develop tailored support plans., • Establish systems and best practices that support volunteer retention, recognition, and long-term engagement. Volunteer Recruitment, Communication & Engagement • Lead recruitment for individual, group, skill-based, corporate, and event-specific volunteers., • Respond to volunteer inquiries and maintain consistent, professional communication throughout the volunteer lifecycle., • Maintain relationships with long-standing volunteers while actively soliciting new volunteers., • Create, distribute, and manage volunteer-related communications, including recruitment messaging, confirmations, reminders, and follow-up communications., • Record and track volunteer engagement, participation, skills, and hours served., • Address volunteer concerns, conflicts, or disputes with professionalism and care. Healing Spaces & Volunteer Event Planning and Management • Coordinate closely with program managers and site leadership to plan volunteer activations., • Conduct initial planning conversations to assess site needs, wish lists, budget considerations, and feasibility., • Determine which projects are appropriate for volunteer engagement, including safety, scope, and client impact., • Schedule and lead site walk-throughs, site visits, and cross-departmental planning meetings., • Partner with Communications to create promotional and recruitment collateral., • Coordinate with Facilities to plan and complete pre-event preparation and post-event needs., • Solicit in-kind donations and resources, including:, • Refreshments and snacks, • Event and project supplies, • Specialized skills or talent, • Furniture, materials, or gardening resources, • Arrange logistics for supply and donation pick-up and delivery., • Collaborate with Development and data teams to ensure tax acknowledgments and donation tracking., • Coordinate ordering of PRC-branded (or co-branded) volunteer apparel. Event Planning Considerations Include: • Site readiness (trash removal schedules, junk or furniture removal, hazard mitigation), • Client participation opportunities when appropriate and safe, • Prior use of hauling or scavenger services, • Availability of volunteers to assist with hauling or off-site disposal Day-of Event Leadership & On-Site Execution • Arrive early to manage site setup and ensure readiness prior to volunteer arrival., • Oversee:, • Refreshment setup (with attention to cleanliness and allergen awareness), • Volunteer sign-in and consent form completion, • Personal item storage areas, • Event signage and sponsor recognition (as applicable), • Prepare volunteer workstations and clearly label tools, supplies, and task areas., • Ensure removal or protection of:, • PHI or confidential materials, • Client belongings, • Safety hazards, • Greet volunteers, orient them to the space, and review expectations, safety guidance, and photography consent., • Lead volunteer welcome and opening remarks, including:, • Mission and impact overview, • Introduction of site staff, • Sponsor and donor recognition, • Assign tasks based on volunteer interest, skill level, and physical ability., • Identify and support volunteer task leads when appropriate., • Monitor volunteer and client safety throughout the event., • Provide encouragement, guidance, and real-time problem-solving during activities., • Oversee cleanup, inventory of supplies, return of borrowed items, and coordination of haul-away needs., • Collect all consent forms and required documentation. Post-Event Follow-Up & Reporting • Schedule and lead post-event debriefs with key staff., • Provide event summaries, photos, and highlights to Communications for internal and external storytelling., • Send personalized thank-you communications to volunteers, sponsors, donors, and program staff., • Record volunteer attendance, hours, and engagement data in CRM systems., • Identify opportunities for improvement and initiate planning for future volunteer engagements. Fundraising Event Volunteer Support • Partner with Development and event producers to define volunteer needs for fundraising events, including:, • Setup and breakdown, • Registration and greeting, • Ushers and activation assistants, • Auction and raffle support, • Photographer and vendor liaison roles, • Prepare and distribute volunteer recruitment communications., • Coordinate volunteer orientations and trainings., • Develop contingency plans for volunteer no-shows or last-minute changes. Compliance, Reporting & Administration • Maintain accurate volunteer records, including hours served, engagement level, and skill sets., • Support reporting needs for grants, donor relations, HR, and program evaluation., • Collaborate with HR to ensure compliance with onboarding processes, policies, and confidentiality requirements. Other Organizational Duties • Represent PRC with professionalism, compassion, and mission alignment., • Treat all clients, volunteers, and community partners with dignity and respect., • Perform other leadership duties as assigned. Minimum Qualifications • Bachelor’s degree preferred; equivalent experience considered., • 5+ years of experience leading volunteer programs, preferably in social services, behavioral health, or nonprofit settings., • Strong communication, organizational, and relationship-building skills., • Ability to engage corporate partners and community groups., • Demonstrated alignment with PRC’s mission and values., • Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions. Compensation & Benefits This is a volunteer leadership position and does not include financial compensation. PRC provides an employer-sponsored benefits package (medical, dental, and vision), invitations to partner and donor events, branded PRC apparel, and other non-monetary benefits in recognition of the role’s impact and responsibility.