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Job DescriptionDescription: JOB DETAILS: Level: Manager Exemption Status: Exempt Primary Work Location: South San Francisco Warehouse Position Type: Full time Onsite & Travel Requirements: 0-20% travel required JOB SUMMARY Drives retail business operations at Warehouse and the Outlet Store for Goodwill of the San Francisco Bay (GWSFB). Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of store leadership. Essential Duties and Responsibilities: • Executes operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for the Transportation Department., • Analyzes department operations; identifies and maintains cost effective operations to achieve bottom line budget against target., • Drives process improvement and cost savings initiatives through evaluating current processes, identifying best practices, and developing plans to reach goals and implement improvements., • Collaborates with other departments and divisions to address needs, ensuring the best possible customer service experience., • Builds and manages strong working relationships with team members., • Oversees and makes decisions on the day-to-day operations of assigned areas, including managing and meeting team member and customer needs., • Coordinates with Director of Transportation to analyze, identify, and execute strategic goals and objectives., • Ensures assigned areas comply with all policies and procedures relating to Security, Health, and Safety. Influences any changes necessary to meet statutory requirements, ensuring minimum risk to team members and the business., • Communicates goals and objectives and other important information to assigned team members., • Maintains regular and consistent in-person attendance., • Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members., • Plays critical role in driving company culture change efforts and change management processes., • Models Goodwill Core Values – Safety, Belonging and Learning., • Performs other related duties, as assigned. Key Competencies/Enabling Attributes: Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction. • Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure GWSFB becomes a best-in-class organization., • Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement., • Manages Performance and Results – Develops and executes plans that drive accountability for operational success., • Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results., • Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the GWSFB Mission., • Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans., • Embraces Change and Innovation – Establishes an environment that anticipates and embraces change. Qualifications: • Bachelor’s degree or equivalent work experience preferred., • Minimum of 5 years’ field Transportation or Operations Experience., • 5 years’ of prior leadership experience., • Ability to carry out multiple business initiatives., • Excellent customer service skills., • Knowledge of DOT and OSHA requirements., • Ability to speak and read English proficiently., • Strong communication skills both written and verbal., • Strong MS Office skills, including Word, Excel, and Outlook., • Valid drivers’ license and clean MVR., • Ability to pass a background check and drug screen, where applicable for position. Physical requirements: • Must be able to constantly lift/carry/push/pull at minimum 20 lbs., • Must be able to frequently lift/carry/push/pull up to 50 lbs., • Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Requirements:

Job Description Position: Store Administrator Location: San Francisco, CA Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Store Administrator to join our team and take charge of the day-to-day operations of one of our e-bike stores in San Francisco, CA. In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly. Your dedication will be rewarded with a competitive salary along with performance-based bonuses. Join Whizz today and help us make transportation solutions faster, smoother, and more innovative! Key Responsibilities:Inventory & Operations Management: • Maintain accurate inventory levels and ensure the availability of products, and accessories in the store., • Coordinate with Operations and Logistics teams to ensure timely stock replenishment., • Monitor the performance of the Mechanics Team - ensuring they arrive on time, work efficiently, and follow safety and quality standards., • Oversee onboarding, sales process, and product selection., • Process payments, set up accounts for customers., • Manage customer relationships through upselling, cross-selling extra products, and supporting repairs., • Coordinate repairs with the Mechanics Team and handle related payments., • Perform minor bike adjustments and manage the invoicing workflow.Sales & Store Reputation:, • Ensure the store meets its sales targets by motivating the team and improving daily operations., • Maintain a positive company image on Google Maps and other public platforms by ensuring excellent service and encouraging satisfied customers to leave reviews., • Oversee promotional events, and store activities, to promote seasonal offers, and new product launches.Reporting:, • Prepare and submit reports on sales, inventory, and operational metrics., • Minimum of 3 years of experience in a similar role within retail, auto repair shops, consumer services, hospitality, vehicle maintenance facilities, or other fast-paced operational environments., • Problem-solving and communication skills to address operational, customer, and team-related issues promptly and professionally., • Ability to multitask, work under pressure, and maintain a customer-first mindset., • Basic technical understanding of bike mechanics, auto repair processes, or similar industries (preferred, but not required)., • Experience in ERP/CRM systems, and performance metrics reporting (preferred, but not required).

Job DescriptionJob Description The following general description applies to all hourly store team members. Please read the detailed information listed below. Job Duties • Operate all equipment, • Stock ingredients from delivery area to storage, work area, walk-in cooler., • Prepare product., • Receive and process telephone orders., • Take inventory and complete associated paperwork. Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/SkillsAbility to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING: Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions. Physical Demands STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile"bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48". WALKING: Walking is generally in short distances for short durations. SITTING: Paperwork is normally completed in an office at a desk or table. LIFTING: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5. Cases are usually lifted from floor and stacked onto shelves up to 72"high. CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. STOOPING/BENDING: Forward bending at the waist is necessary at the pizzaassembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas. Additional Information REACHING: Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. In addition to all of the above,the following applies to team members in driver or store management positions. Job Duties Deliver product by car and then to door of customer. Deliver flyers and door hangers. Requires valid drivers license with safe driving record meeting company standards. Access to insured vehicle which can be used for delivery. Essential Skills Navigational skills to read a map, locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product. Physical Demands CARRYING: During delivery, carry pizzas, sides and beverages while performing"walking" and "climbing" duties. DRIVING: Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift. WALKING: Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customers location. CLIMBING: During delivery of product, navigation of five or more flights of stairs may be required. Work Conditions EXPOSURE TO: Varying and sometimes adverse weather conditions when delivering product, driving and couponing. SENSING: Far vision and night vision for driving.

Job DescriptionJob Description The following general description applies to all hourly store team members. Please read the detailed information listed below. Job Duties • Operate all equipment, • Stock ingredients from delivery area to storage, work area, walk-in cooler., • Prepare product., • Receive and process telephone orders., • Take inventory and complete associated paperwork. Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/SkillsAbility to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING: Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions. Physical Demands STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile"bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48". WALKING: Walking is generally in short distances for short durations. SITTING: Paperwork is normally completed in an office at a desk or table. LIFTING: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5. Cases are usually lifted from floor and stacked onto shelves up to 72"high. CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. STOOPING/BENDING: Forward bending at the waist is necessary at the pizzaassembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas. Additional Information REACHING: Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. In addition to all of the above,the following applies to team members in driver or store management positions. Job Duties Deliver product by car and then to door of customer. Deliver flyers and door hangers. Requires valid drivers license with safe driving record meeting company standards. Access to insured vehicle which can be used for delivery. Essential Skills Navigational skills to read a map, locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product. Physical Demands CARRYING: During delivery, carry pizzas, sides and beverages while performing"walking" and "climbing" duties. DRIVING: Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift. WALKING: Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customers location. CLIMBING: During delivery of product, navigation of five or more flights of stairs may be required. Work Conditions EXPOSURE TO: Varying and sometimes adverse weather conditions when delivering product, driving and couponing. SENSING: Far vision and night vision for driving.

Job Description TITLE: Inventory Operations Coordinator II DEPARTMENT: Grocery Center Operations REPORTS TO: Manager, Food Operations LOCATION: 730 Polk Street, San Francisco BENEFITS: No STATUS: Union, On-Call, Non-Exempt CLASSIFICATION: Service Workers SUPERVISES: Volunteers POSITION SUMMARY: Reporting to the Manager of Food Operations and working in close partnership with Grocery Center Food Operations leadership, the Inventory Operations Coordinator II is tasked with helping to ensure that all product receiving, inventory, routing, storage, cleanliness and food temperature functions are completed according to agency policies and procedures. The Inventory Operations Coordinator II makes it possible for their dedicated volunteer and staff teammates to produce the meals with love our community relies on. This is an ideal position for a thoughtful, reliable, dedicated and organized worker with excellent communication skills that wants to help facilitate the creation, storing and distribution of our medically tailored meals. QUALIFICATIONS REQUIRED: • Experience working in a warehouse or kitchen inventory control function, • Experience receiving products and the associated paperwork, • Must be able to work as part of a team in a fast paced environment, communicating effectively with colleagues, volunteers and clients, • Excellent communication skills both written and verbal., • Ability to speak, read and write in English to facilitate communication, • Flexible schedule with the ability to work days, nights, weekends and holidays to meet demand, • Microsoft Office proficiency QUALIFICATIONS DESIRED: • Supervisorial experience, • Industrial kitchen experience, • Experience with Computrition or inventory tracking software, • Hands-on experience driving vans and forklifts, • Forklift Certified ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Train and oversee volunteer tasks, while also organizing inventory and deliveries, • Create and foster a positive volunteer experience by ensuring volunteers remain engaged in productive tasks, • Update volunteer roster as needed when receiving communications from volunteers, • Rotate new product in storage areas using first-in-first-out (FIFO) method and proper procedures for handling and packaging food, • Plan the cycle of food in storage areas and assign correct cooler or dry storage area for incoming product to facilitate with Operations functions and product distribution, • Organize and log paperwork and verify quantities and costs with purchase orders, • Immediately report all delivery discrepancies, • Assist with weekly inventory of food, beverage and prepared meals, • Assist with management of warehoused items needed by the kitchen and distribution teams, • Assist with procedure development and improvement where warranted, • Maintain clear and efficient communication between all parties involved in the receiving and delivery process, • Other duties as assigned POH COMPETENCIES: • A Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others, • Self-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed, • Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues, • Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues, • Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations, • Ethical: Honest, accountable, maintains confidentiality, • Well organized: Information organized and accessible, maintains efficient work space, manages time well, • Strong communicator: excellent verbal and written communication skills, • Technical savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology, • Leadership I: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned. Recognizes themselves as a departmental or function representative, • Takes Initiative: Takes action, seeks new opportunities, strives to see projects to completion PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, incumbent is occasionally required to stand for long periods of time and move; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must bend, stoop and lift and/or move up to 50 pounds unassisted on a regular basis. Employee must be able to move fully loaded carts from floor to floor for storage on a regular basis. Employee must be able to work in a freezer environment (with provided equipment and clothing) for long periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment will consistently vary from moderate to loud. The work environment will be ever changing with volunteers and staff members all sharing limited space and working together in the Kitchen. The work environment will consistently have wet floors, temperature extremes, moving objects and loud noises Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include: • Medical, Dental, and Vision coverage, and Flexible Spending Account, • Long Term Disability, Life/AD&D, and Supplemental Life Insurance, • Retirement Savings Plan 403(b), Commuter Check Subsidy, • Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts, • Holidays (11 per year), generous vacation and sick leave, and complimentary lunch