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Job Description As a Tier 2 IT Support Specialist, you'll be more than just a technical expert—you’ll embody the values of Proactivity, Results, Integrity, Development, and Empathy. This is a hands-on, Tier 2 role that combines technical skill, mentorship, and white-glove service delivery. You will support both reactive and proactive IT needs across our growing client base, ensuring exceptional uptime and client satisfaction. Key Responsibilities P — Proactivity & Precision * Serve as the escalation point for unresolved Tier 1/2 support issues—remotely and onsite. * Monitor infrastructure using Datto RMM and manage assets through Autotask and ITGlue. * Perform proactive system maintenance to prevent downtime before it starts. * Manage backup solutions, security stack, patching, and networking proactively. R — Results for the Forgotten * Deliver responsive, high-touch support to clients often overlooked by larger MSPs. * Support Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams), servers, network equipment, and macOS/Windows devices. * Troubleshoot VPNs, remote desktop systems, and third-party business applications. * Treat every issue—no matter how small—as a priority worth solving. I — Integrity Through Accountability * Fully own assigned tickets: log accurate details, document resolutions, and follow up with clients. * Track time and activities daily in Autotask (targeting 32 hours billable hours per week). * Adhere to internal SOPs and escalate only after Tier 2 troubleshooting is exhausted. * Participate in after-hours on-call support per rotation schedule. D — Development & Growth * Mentor others and contribute to team knowledge through documentation and best practices. * Stay current with certifications and evolving technologies. * Collaborate on internal and client-facing projects and clearly document all project work. * Bring ideas to improve tools, automation, documentation, and team processes. E — Empathy for the Client Hero * Communicate clearly with clients to ensure they understand what’s happening and why. * Build trust by being reliable, respectful, and results driven. * Represent the brand with professionalism and emotional intelligence, especially during stressful incidents. Performance Expectations * Ticket Handling & Resolution – Timeliness, documentation, client satisfaction, and SLA adherence. * Communication & Professionalism – Clear updates, positive attitude, and team alignment. * Time Management & Productivity – Accurate time logging and efficiency in issue handling. * Troubleshooting & Technical Accuracy – Use of SOPs, logical diagnosis, and long-term fixes. * Team Contribution & Project Execution – Collaboration, mentorship, and follow-through. What You Bring * 4+ years of experience in IT support (preferably MSP or fast-paced service environment). * Proficient in Windows and macOS endpoint support, Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), and Azure Active Directory. * Strong understanding of networking protocols and equipment including DNS, DHCP, TCP/IP, VLANs, firewalls, switches, routers, and VPNs. * Hands-on experience with backup systems, endpoint protection, patching, MFA deployment, and basic security protocols. * Familiarity with virtualization (Hyper-V or VMware) and remote access tools (e.g., RDS, VPNs). * Experience supporting and securing cloud environments, including Microsoft Intune, conditional access, and identity protection. * Solid troubleshooting skills for email filtering systems, phishing mitigation, and spam prevention tools. * Knowledge of remote management best practices and automation using RMM tools. * Experience with line-of-business (LOB) application support and integration across diverse client environments. * Experience with RMM/PSA platforms such as Datto RMM, Autotask, and ITGlue. * Bonus: Working knowledge of scripting or automation using PowerShell. * Associate degree or equivalent experience (including military); certifications such as CompTIA A+, Network+, Security+, or Microsoft are highly valued. * Outstanding documentation, self-management, and interpersonal communication skills. * A client-first mindset with a bias for action, ownership, and team success. Compensation & Benefits * Competitive Salary * Health, Dental & Vision Insurance * 401(k) with Safe Harbor Match * Unlimited PTO based on company policy * Paid Certifications & Career Development Work Location This will require travel across the Colorado Front Range, including Denver, Boulder, Longmont, Brighton, Lafayette, Lakewood, and surrounding areas. Candidates must be based in or near the Denver Metro area. May work remotely at times. Company DescriptionSmall but rapidly growing MSP, providing computer and networking support to businesses in the Colorado Front Range region since 1993. We specialize in providing reliable, efficient, and timely IT support and consulting services to companies of all sizes. In the business world today, building and maintaining a reliable computer network system is not only a standard but also a necessity.Small but rapidly growing MSP, providing computer and networking support to businesses in the Colorado Front Range region since 1993. We specialize in providing reliable, efficient, and timely IT support and consulting services to companies of all sizes. In the business world today, building and maintaining a reliable computer network system is not only a standard but also a necessity.

Job Description Title: Office Administrator – Part time Location: Denver, CO Position Overview The Office Administrator plays a central role in ensuring the efficiency and organization of the office environment. This position is responsible for managing day-to-day office operations, coordinating internal events, handling mail and administrative tasks, and serving as a key liaison across departments. A critical function of this role is to support the Legal department in processing and entering company contracts. The ideal candidate is highly organized, detail-oriented, and proactive, with excellent communication and multitasking abilities. Essential Functions • Oversee day-to-day office operations, including supply management, equipment maintenance, mail handling, and vendor coordination, • Serve as the main point of contact for administrative support across departments, • Coordinate internal meetings, events, and team activities, including scheduling and lunch arrangements, • Assist in organizing and coordinating Board of Director and Shareholder Annual Meetings, • Assist with new employee onboarding tasks such as workspace setup, office access, and supply preparation for new hires, • Partner with the Purchasing & Legal departments to support contract creation and tracking the execution of contracts, • Assist in managing compliance with Certificate of Insurance requirements in the contracting process, • Assist Legal department with managing compliance with Records Retention Policy, • Supporting role in sugar association initiatives, • Maintain organized filing systems, phone lists, and accurate records with confidentiality, • Greet and assist visitors; manage phone, email, and voicemail communications professionally, • Support Marketing, social media and internal communications activities as needed, • Serve as a commissioned Notary Public for the organization, responsible for notarizing company and employee documents in accordance with state legal requirements., • Identify and implement improvements to office processes and workflows, • Other duties as assigned Skill & Experience Requirements • High school diploma required, • Associate or bachelor’s degree preffered, • Superior customer service approach, • Excellent computer competence (Outlook, Microsoft Office, Word, and Excel), • Exceptional organization skills, • Accuracy and attention to detail, • Excellent verbal and written skills, • Take initiative and set high personal standards of performance, • Friendly, results oriented, collaborative, and dedicated, • Good time management skills, • Strong problem-solving skills Travel Limited Position Type: Non- Union Status: Non-Exempt Location: Denver, COBenefits:Not Benefit Eligible It is the policy of The Western Sugar Cooperative not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation or national origin. This policy shall include, but not be limited to, the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training, layoff and termination. Western Sugar Cooperative is a Drug Free workplace.

Job Description This job requires fluency in written and spoken Spanish and English. We are Rocky Mountain Prep, a movement comprised of incredible educators, families, scholars, and advocates who are changing the face of public education in Colorado by democratizing college access and preparation for historically marginalized students and families. On paper, we are a network of twelve college preparatory charter schools in the Denver metro area serving students as young as twelve weeks through twelfth grade. But we are so much more than this. If you are mission-driven, humble in your reflections about your practice, smart in your approach to data, and results-oriented, we’d love to have you apply. During the 2024-2025 school year, RMP is driving after five big goals: • 85% Staff Retention, • 100% of campuses going green & ECE-2nd grade students growing an average of 1.25 years in math and reading, • 100% of seniors accepted into college, • 40% of 3rd-8th grade students meet their Accelerated Reader millionaire goal The Office Associate is the face of our school to our scholars, families, and visitors. They are a vital campus leader in many of the school's operational aspects, including family communication, attendance tracking, scheduling, reporting of grades, school events, and student enrollment. The Office Associate is a consummate professional in a fast-paced school environment with a strong disposition toward customer service and meticulous tracking of the data and artifacts that drive a positive school experience for our scholars. In this role, you will… Attendance • Co-lead attendance strategy and outcomes to drive 95% daily attendance, • Serve as Tier 1 attendance support, • Co-lead attendance strategy and outcomes to drive 100% enrollment by Oct Count, • Participate in Student Recruitment Activity, • Communicate effectively with students, families, and colleagues across a wide range of school-based scenarios., • Respond to family concerns promptly, professionally, and effectively., • Manage phones (answer calls, redirect calls, take messages, place calls, and create school announcements)., • Support in the writing and editing of letters, promotional materials (e.g. brochures, newsletters), and family communications., • Manage the collection and maintenance of all required student data and ensure that it is up-to-date and always accurate within our student information system of record (Infinite Campus). This includes period-level attendance data., • Effectively track students and prospective students from the SchoolChoice process through enrollment to maximize school enrollment counts., • Process student applications into data management systems., • Develop a Master Schedule in collaboration with the Principal, • Create student schedules, • Manage Schedule request process and schedule changes, • Ensure student schedules achieve the completion of required coursework, • Provide front desk coverage, phone support, and interpretation support for families and staff., • Assist with student recruitment., • Prepare academic information and enrollment packets and refer inquiries to the appropriate personnel and/or campus., • Manage all responsibilities and tasks as required by the district, including October Count., • Set processes and procedures to help manage school-wide daily systems (student attendance and behavior systems); hold staff accountable to these systems, • Ensure that student records are complete and conform to state standards and procedures, protecting the confidentiality of student information, • Send letters to Child Support Agencies for parents and legal representatives MINIMUM REQUIREMENTS • Fluent in oral and written English and Spanish (required)., • Demonstrates capacity to problem-solve, manage logistics, and coordinate details in a fast-paced environment that directly supports RMP, • Demonstrates exceptional communication skills and the ability to manage multiple responsibilities, high-stakes relationships, and engagements simultaneously, with a high degree of personal accountability and professionalism., • Is passionate about educational equity and dedicated to academic success for all students., • Is committed to constant growth and reflection through regular coaching and professional development., • Bachelor’s degree (preferred)., • Is proficient in the use of basic business software and Google Suite (required) and student information systems including Infinite Campus (strongly preferred). This is a full-time, benefits-eligible position with a salary range of 50,000-65,000 Benefits • Health Insurance (medical, dental, vision), • Disability Insurance, • Life Insurance, • Retirement through PERA In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Rocky Mountain Prep does not sponsor visas at this time. RMP is an equal opportunity employer. We seek applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We appreciate your interest in Rocky Mountain Prep and look forward to getting to know you! Powered by JazzHR y5J9cxlTkV