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  • Front Desk Secretary / Spa Receptionist
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    Front Desk Secretary / Spa Receptionist
    22 hours ago
    $20–$25 hourly
    Full-time
    Manhattan, New York

    Dorothy’s Day Spa is seeking a friendly, professional, organized, and dependable Front Desk Secretary / Spa Receptionist to join our team. We are looking for someone who enjoys working with people, communicates professionally, and can provide an excellent experience for our clients from the moment they contact or enter the spa. Position Responsibilities The Front Desk Secretary / Spa Receptionist will be responsible for: • Greeting clients warmly and professionally upon arrival, • Answering incoming telephone calls, text messages, and client inquiries, • Scheduling, confirming, changing, and canceling appointments, • Managing the spa appointment calendar and helping maintain an efficient daily schedule using Mangomint software, • Checking clients in and out, • Processing payments and providing receipts, • Maintaining accurate client information and records, • Explaining spa services, treatments, products, packages, and promotions to clients, • Assisting clients with selecting and scheduling appropriate services, • Providing information about pricing and appointment availability, • Following up with clients regarding appointments when appropriate, • Helping promote spa services, packages, gift certificates, and retail products, • Maintaining a clean, organized, professional, and welcoming reception area, • Communicating appointment changes and client requests to technicians and other spa staff, • Assisting management with basic administrative and clerical duties, • Handling client concerns professionally and bringing appropriate matters to management's attention, • Protecting client privacy and maintaining confidentiality, • Helping ensure smooth communication between clients, technicians, and management Qualifications The ideal candidate should have: • Excellent customer-service and interpersonal skills, • Professional and pleasant telephone manner, • Strong communication skills, • Good organizational and multitasking abilities, • Basic computer and technology skills, • Ability to learn appointment scheduling and point-of-sale software, • Attention to detail and accuracy, • Ability to remain professional in a busy environment, • Dependability and punctuality, • Professional appearance and attitude, • Ability to work cooperatively as part of a team Previous experience as a receptionist, secretary, administrative assistant, salon/spa receptionist, medical-office receptionist, hotel front-desk associate, or customer-service representative is preferred but not necessarily required for the right candidate. What We Are Looking For We are especially interested in someone who is: • Warm and welcoming, • Energetic and positive, • Responsible and trustworthy, • Comfortable speaking with clients in person and by telephone, • Comfortable recommending services and promotions, • Able to manage multiple appointments and requests at the same time, • Interested in developing long-term relationships with our clients, • Willing to learn about the beauty, wellness, and spa industry

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  • Front Desk Receptionist
    Front Desk Receptionist
    16 days ago
    $18.5–$22 hourly
    Full-time
    Manhattan, New York

    Front Desk / Receptionist (Hospitality) We are looking for a friendly, highly communicative, and responsible Front Desk Receptionist to join our hospitality team in New York. Please do not apply if you are not comfortable talking to guests daily. Communication is a huge part of this position. This role is perfect for someone who genuinely enjoys people, knows how to stay organized, and can handle multiple tasks with a calm and positive attitude. You will be the face of the hotel. Energy, professionalism, and responsibility matter more to us than “perfect experience.” Responsibilities: Welcoming guests and creating a great first impression Check-in and check-out procedures Daily communication with guests in person, by phone, and by email Working with reservations and guest information Coordinating with housekeeping and management Monitoring room readiness and cleanliness Helping resolve guest requests and minor issues professionally Working with Excel spreadsheets, reports, and internal systems Maintaining daily operational reports Assisting during emergency situations when needed Sometimes helping prepare rooms if the situation requires it — nobody is above the team Requirements: Strong communication skills Friendly personality and positive attitude Responsible and reliable person who is not afraid to take ownership Ability to multitask in a fast-paced environment Excel knowledge is mandatory Basic computer skills Punctuality and professionalism Ability to stay calm under pressure Ability to lift up to 50 pounds Hospitality experience is a plus, but not required Spanish is a big plus What we value most: We care more about attitude, responsibility, and energy than perfect resumes. We want someone proactive, sharp, and ready to grow with the team. If you are lazy, constantly on your phone, or uncomfortable communicating with people — this is probably not the right fit. Schedule: Full-time / Part-time available Day, evening, overnight, and weekend shifts may be available Pay: $18.50 - $22.00 per hour Benefits: Paid time off Application Question(s): Describe a situation where you had to handle an upset guest or customer. What did you do, and what was the outcome? This is a fast-paced hospitality environment where teamwork matters. Are you willing to assist with tasks outside the front desk when needed, including helping prepare rooms during emergency situations? This position requires constant communication with guests. Are you comfortable speaking with guests all day, handling complaints, and solving problems under pressure? Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Ability to Commute: New York, NY 10002 (Required) Work Location: In person

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