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Job Description Network & Systems Administrator FLSA: Exempt Reports To: Director of IT Physical Requirements: Employee is regularly required to sit at a computer for extended periods of time. Ability to work in a confined area. Moderate noise level (business office with computers, phone and printers). Ability to lift 20 pounds on occasion. Stand, walk, kneel and bend. Hours of Work: 8:30am – 4:30pm Monday through Friday, Scheduled On-Call every 3rd week. Pay Range: $61,916 - $75,324 Job Summary: To administer and oversee network design, implementation, organization, and troubleshooting. To oversee work of helpdesk support staff in managing network switches, routers, servers, and other equipment attached to the local area and wide area networks. Administer and oversee installation and maintenance of all Agency computer workstations, data communications, and telephone systems. Provides support for helpdesk Staff and end users. Will act as an escalation for level one and level two support technicians. Participate in after-hours upgrades and troubleshooting. Provide infrastructure services in: storage networking, Operating System, Network, Directory Services, Server Virtualization, Backup and Restore, Application installation and configuration, Patch management. Configure, test and maintain Server & LAN equipment and services, including switches, routers, firewalls, and VPN. Job Qualifications: • Bachelor's degree in a computer related field and 3 years of experience directly managing enterprise level IT networks; or high school diploma and 7 years of experience directly managing enterprise level networks and systems required., • Experience managing Microsoft Windows Server 2019/22/25 or later environments required., • Proficient in utilizing Active Directory and Group Policy to manage domains., • Strong knowledge of Network Technologies: LAN, WAN, VPN, DNS, DHCP, VLANs, ACLs, Windows Server OS required., • Strong knowledge of Network Management & Network Administration, IT Security, Cabling, Configuration, Implementation, Connectivity Testing, Diagnostics and Monitoring, Equipment Installation and Configuration required., • Experience with VMware vShpere virtualization technology preferred., • COMPTIA A+ Certification and Network+ are preferred., • Cisco CCNA Certificate is preferred., • Valid NYS driver's license that meets agency standards and reliable transportation required., • Must be able to read, write and speak the English language. Major Responsibilities: • Surveys performance needs and goals of LAN, WAN, and telephone users., • Supervise staff of PC Technicians and helpdesk functions., • Designs, specifies, and documents LAN, WAN, and telephone systems., • Monitors security procedures and safeguards., • Monitors backup and restore capabilities, including the off premises storage of backup media., • Trains network/PC staff and users as appropriate., • Interfaces with the IT help desk to insure customer satisfaction. Records all staff activity in the help desk system., • Proactively analyzes data and voice traffic through our networks and takes remedial action when needed and recommends additional equipment and capacities when necessary. Job Posted by ApplicantPro

Job Description About the Role: The IT Support Specialist is critical in ensuring the smooth operation and maintenance of an organization's technology infrastructure. The primary objective is to provide timely and effective technical assistance to end-users, resolving hardware, software, and network issues to minimize downtime. This position involves diagnosing problems, implementing solutions, and escalating complex issues to specialized teams when necessary. The IT Support Specialist will also contribute to system updates, documentation, and user training to enhance overall IT service quality. Ultimately, this role supports business continuity by maintaining reliable and secure IT environments across the organization. Qualifications: • Associate’s degree or higher in Information Technology or related field preferred, • Proven experience in a technical support or help desk role, • Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications, • Familiarity with networking concepts such as TCP/IP, DNS, and VPN, • Strong problem-solving skills and ability to communicate technical information clearly to non-technical users, • Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), • Experience with remote support tools and ticketing systems, • Knowledge of cybersecurity principles and best practices, • Familiarity with cloud services and virtualization technologies, • Exceptional interpersonal, organizational, follow-through and communication skills, • Respond promptly to user inquiries and technical issues via phone, email, or in-person support, • Diagnose and resolve hardware, software, and network problems for desktops, laptops, printers, and mobile devices, • Install, configure, and maintain operating systems, applications, and security software, • Document support activities, solutions, and procedures to build a knowledge base for future reference, • Assist with IT asset management, including inventory tracking and software license compliance, • Collaborate with other IT team members to escalate and resolve complex technical issues, • Provide end-user training and guidance on best practices for technology use and security Benefits: • Collaborative, fast-paced environment, • Health, Vision, and Dental Insurance, • Life Insurance, • 401(k) with company match, • Paid Time Off, • Employee Discounts

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Work closely with your team to maintain high performance and efficiency.

Job Description About Stellix Global Services We collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite you to explore opportunities at Stellix Global Services. Here’s What You’ll Get • Highly competitive Medical, Dental, and Vision Insurance, • Flexible Spending or Health Savings Accounts, • Unlimited Vacation Time, • 10 Paid Holidays, • 12 Paid Weeks Maternity Leave, • Pet Insurance, • Retirement Savings: 401(k) and Employee Stock Ownership Plan, • Employee Referral Bonus, • Professional Development Reimbursement, • Company Paid STD, LTD, and Life Insurance The Role We are currently seeking to fill an IT/OT Engineer III position within our IT/OT Managed Services team to provide post-project services (such as infrastructure, virtualization, networking, cybersecurity and other IT/OT services) and automation solutions for our installed customer base, using a portfolio of Emerson products and some select third-party platforms. IT/OT Solutions may include scheduled maintenance or managed services for system administration; cyber security solutions; performance and reliability services; help desk and emergency services, digital plant troubleshooting and integration; system installation and commissioning; system upgrades; operational solutions for alarm management, loop performance, process simulation; lifecycle consulting and business continuity services. The IT/OT Engineer III will be expected to perform services for customers including via annual service contracts, service bank, assigned projects and some subscription-based offers. It is expected for the IT/OT Engineer III to support and advise customers on a range of IT/OT and virtualization platform recommendations that will solve customer pain, optimize business value, and enhance customer satisfaction with their IT/OT investments to support meeting their business goals. Education, Experience & Skills • BS Degree in Computer Science, Chemical Engineering, Electrical Engineering or equivalent., • 3+ years delivering industrial control system/infrastructure solutions., • Must have either of: • 2 years of DeltaV systems experience (hardware, troubleshooting/RCA, upgrading/patching, and/or virtualization)., • 3 years of other Manufacturing/Laboratory OT systems experience (troubleshooting/RCA, integration, networking and administration, lifecycle management, upgrading/patching)., • 3 years of IT experience as a service provider (virtualization, networking, cybersecurity, troubleshooting/RCA, upgrading/patching). • Must have 2 years of experience in Life Sciences Industry. • Familiar with cGMP, GDP, quality/regulatory requirements, FAT/SAT/CQV. • Demonstrated increasing level of responsibility supporting OT systems., • Familiar with analog and discrete signaling, virtualization, serial and ethernet communications and hardware, technical drawings including: P&IDs, electrical schematics, loop drawings, network architecture drawings., • Soft Skills: • Infinite Leadership mentality and interest in coaching/mentoring, • Collaboration and team work, • Time management and reporting, • Detail oriented, good documentation skills, • Critical thinking and problem solving, • Ability to assess risk through review of documentation and KBAs. • Applicants should either reside locally or express a willingness to relocate., • Must be able to travel extensively within the New England region. What You’ll Do • Day-to-day technical support and help desk for customer contracts to support their IT/OT systems. Following triage, demonstrate situational awareness for escalation to more senior engineering members or the software vendor’s factory support., • Liaison with Dell, VMWare, Cisco, and other third-party partners., • Complete assigned service agreement deliverables in a timely manner with high quality and quantifiable business results. Manage the completion of these contract obligations with some oversight from the contracts coordinator or department manager, demonstrating organization skills and self-starting capabilities., • Support lifecycle solutions IT/OT Team Leads with infrastructure network design, installation, commissioning and maintenance activities in a Microsoft OS environment, often utilizing either VMWare or HyperV virtualization platforms. Be able to provide technical leadership and mentoring to less senior engineers., • Support design and build activities for Life Science customers and others in a Quality controlled methodology. Involve extensive documentation, internal testing, Factory Acceptance Testing, Site Acceptance Testing and site commissioning services as assigned., • Troubleshoot IT/OT and automation control systems at the virtual, physical network, controller, and I/O level, in order to resolve customer problems in an efficient manner and keep their system running or the project on schedule., • Provide lifecycle engineering solutions in the areas of server, workstation, networking, software configuration, digital bus, DeltaV hardware, virtualization, alarm management or other areas of expertise., • Provide timely and thorough communication to customers in both written and oral format., • Demonstrate an organized and methodical approach to troubleshooting and problem solving., • Execute contract or project deliverables following direction, and/or by following established procedures or guidelines., • Work towards completion of the DeltaV Field Service Associate certification, as well as other certifications as assigned., • Actively involve/inform Account Managers of potential opportunities identified through customer engagements to help drive service expansion and increased customer satisfaction., • Support to improve the long-term growth of Stellix Global Services’ IT/OT business through supporting business development, maintaining and improving customer relations, and supporting internal programs for continuous improvement and efficiency., • Under supervision, execute installed-base lifecycle projects within budget and schedule, and take ownership for project quality and customer value outcome., • 24x7 support for customer emergencies under a monthly rotating assignment roster., • Leverage your passion for technology and your customer-focused mindset to grow your customer relationships to a level of a trusted advisor, mapping automation solutions that will solve our customers' complex operational challenges and support their digital journey., • Flexibility - May be called upon for coordination of other Stellix Global Services personnel and cross-functional teams to ensure the delivery of the overall results expected by the customer., • Bring passionate team spirit and a commitment for excellence in all work products. Must be currently authorized to work in the United States. Policy on Third-Party Unsolicited Resume Submissions: Please note that any third-party unsolicited resume submissions will immediately become the property of Stellix Global Services. Stellix Global Services will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established. Please Note: Stellix Global Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law.