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Job Description About Us: Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services. About the Role: The Tier 1 Support Analyst is the first point of contact for clients and provides troubleshooting support in areas including: hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over the phone. It is paramount that this role is passionate about providing quality support for end users, follows proper SOPs, and is tenacious in finding solutions. Location: • 2 days per week in Victorville, CA, • 2 days per week in Lake View Terrace, CA Hourly Rate: $19 - $22 per hour Bonus: This position is eligible for monthly bonuses Benefits: • Health, dental, and vision insurance, • 401K + employer match, • Paid time off and holidays, • Opportunities for career growth and development, • Formal and structured mentorship, • Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system., • Troubleshoot and resolve common technical issues related to hardware, software, network connectivity, and peripherals., • Assist with basic software installations, updates, and patches., • Support client onboardings by creating new user accounts and spin up their VMs., • Intake, work, and manage support tickets in AutoTask ticketing system, ensuring issues are addressed and resolved promptly., • Identify complex issues that cannot be resolved at the Tier 1 level and escalate, while ensuring smooth communication with the client and appropriate hand-off., • Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions for future reference., • Provide timely updates to clients on ticket status and resolution progress. Maintain a positive, professional attitude during all client interactions., • High School diploma or equivalent (Degree preferred), • 1-2 Years of IT, Help Desk and/or MSP experience, • Required Certifications: O365 Fundamentals and Azure Fundamentals, • Preferred Certifications: VMware Certified Associate (VCA) and CompTIA A+, • Excellent inter-personal skills; as good with people as you are with computers, • Experience providing phone support; with strong awareness of positive phone etiquette, • Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets), • Experience with basic networking including wireless, wired, security and basic design We are aligned through our core values and seek employees that embody these: • Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction., • CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do., • Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations., • Efficiency – we maximize output and minimize wasted time, effort, and resources., • Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence., • Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations. Powered by JazzHR AS0eiC01Q3

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Bring your energy to the role of Netflix IT Help Desk Technic

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Work closely with your team to maintain high performance and efficiency.