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Job DescriptionCATHOLIC CHARITIES OF BROOME COUNTY Network Administrator Salary Range $25.20-$28.36/hr. FLSA Non-Exempt Note: This is not a remote or hybrid position. It is on-site. I. Qualifications A. Education 1. Understanding and knowledge of Windows 10\11, Server 2012 – 2022, and virtual server environments obtained through 3-4 years of recent experience in a user support role., 2. Current knowledge of LAN, WAN, Intranet and Internet Technologies., 3. Current experience in IT security and related issues such as computer viruses, worms, spyware, ransomware and incident response., 4. Current knowledge of ADAudit Pluse, OpManger Plus, and Log360 software, or similar equivalents in the network monitoring space., 5. Current knowledge of Office 365 • Skills1. Ability to identify the root cause of a user problem and provide an effective solution in an appropriate timeframe. 2. Ability to work independently under minimal guidance., 3. Ability to work under pressure., 4. Ability to prioritize and multi-task., 6. Ability to communicate effectively about IT and user issues., 8. Ability to lift 40 pounds., 9. Valid driver’s license and ability to drive a Catholic Charities vehicle., 10. Strong communication and documentation skills II. Reports to: IT Director III. Major Functions A. Responsible for carrying out activities as directed by the IT Director to maintain the daily operations of the Agency network and IT Department. B. Support Help Desk services. Resolves basic user support issues over the phone, usually within 15 minutes. C. Creates and maintains user account information including rights, security and systems groups as required by established procedures. D. Provides on-site support to install, upgrade and maintain desktops, portable computer hardware, software, printers, servers, etc. E. Troubleshoot and resolve problems related to agency workstations, laptops, and servers. F. Documents the solution or status of the service call to comprehensively follow through on all service issues. Identifies issues that need additional management involvement. G. Participate in meetings, on committees or special projects as needed to represent Agency's Information Systems, its function and goals within the agency. H. Assist with special projects as needed; i.e., PC hardware updates, virus updates, sister agency’s IT needs, etc. I. Physically service computers, which include moving hardware, monitors, printers, and other equipment weighing more than 40 pounds from a vehicle or workstation to a new location. Possess the ability to maneuver in small spaces installing/maintaining equipment. This is required on a daily basis. J. Travel by car, in a 25 mile radius to support network users. K. Regular attendance is required. The ability to adapt to a flexible schedule is occasionally required. L. Other duties as required. In compliance with all applicable government laws, rules, regulations and standards and all Catholic Charities Policies and Procedures the duties and responsibilities of this position include but are not limited to the above. Catholic Charities of Broome County is an equal opportunity employer. We encourage diversity in the workplace and respect the dignity of each individual. We prohibit discrimination and harassment against applicants and employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Powered by JazzHR 59w0JfKs2S

Job Description This is an ON-SITE position located in Binghamton, NY. Summary: The Sr. Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Sr. Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems. Experience: • Preferred three to five (3 to 5) years of experience on a desktop support services team; healthcare experience preferred., • Proficiency in operating systems (e.g., Windows, macOS, iOS, Android), • Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11., • Experience migration operating system versions and updating desktop images., • Strong knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools., • Excellent knowledge of computers and peripherals., • Advanced working knowledge of configuring and troubleshooting iOS and Android-based mobile devices., • Strong customer service orientation, good written and oral communication skills, self-motivated and directed., • Working knowledge of managing tickets, follow-up actions and close issues., • Ability to work in a fast-paced environment, manage user expectations and potential risks., • Experience with patch management software., • Basic understanding of LAN/WAN network infrastructure technologies., • Basic understanding of security technologies including firewalls and antivirus., • Experience with ITSM functionalities such as change control, CMDB and ticketing systems., • Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations., • Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units., • Experience with resolving multiple issues simultaneously. Education: • Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience. Licenses/Certifications: • Preferred certifications include Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+. Essential Functions: • Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware., • Perform preventative maintenance on hardware., • Test and plan the deployment of new operating system releases, vendor patches and commercial software releases., • Develop and document standardized user processes and procedures; “how-to” documentation., • Provides proactive and advanced troubleshooting and analysis., • Understands and accounts for interactions between technologies and applications., • Responsible for maintaining ticket status and resolution information in ticketing system., • Accountable for meeting established performance metrics which will be used in performance evaluations., • Participates in on-call support rotation as specified by management., • Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.), • Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives., • Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations., • Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC., • Performs related duties as assigned and unrelated duties as requested. Other Duties: Other duties as assigned. Pay Range: Minimum $29.04/hr, Maximum $44.13/hr About Us Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community. The Guthrie Clinic is an Equal Opportunity Employer. The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.

Job Description This position is 100% on-site in Binghamton, NY Summary: The Supervisor, Desktop Support is responsible for supervising the desktop support analysts, making work assignments, monitoring ticket queues and coordinating activities across the team to support critical healthcare operations across The Guthrie Clinic (TGC). The Supervisor is also responsible for maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems. Experience: • Preferred five to seven (5 to 7) years of experience on a desktop support services team; healthcare experience preferred., • Proficiency in operating systems (e.g., Windows, macOS, iOS, Android), • Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11., • Experience migration operating system versions and updating desktop images., • Strong knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools., • Excellent knowledge of computers and peripherals., • Advanced working knowledge of configuring and troubleshooting iOS and Android-based mobile devices., • Strong customer service orientation, good written and oral communication skills, self-motivated and directed., • Working knowledge of managing tickets, follow-up actions and close issues., • Ability to work in a fast-paced environment, manage user expectations and potential risks., • Experience with patch management software., • Basic understanding of LAN/WAN network infrastructure technologies., • Basic understanding of security technologies including firewalls and antivirus., • Experience with ITSM functionalities such as change control, CMDB and ticketing systems., • Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations., • Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units., • Experience with resolving multiple issues simultaneously. Education: • Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience. Licenses/Certifications: • Preferred certifications include Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+. Essential Functions: • Supervise and responsible for the installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware., • Leads team of desktop analysts by assigning work, setting priorities and reviewing ticket queues., • Provides analytical and technical expertise in the planning, design and installation of new and existing desktop systems., • Provides expert level support of all desktop and software applications., • Test and plan the deployment of new operating system releases, vendor patches and commercial software releases., • Develop and document standardized user processes and procedures; “how-to” documentation., • Provides proactive and advanced troubleshooting and analysis., • Understands and accounts for interactions between technologies and applications., • Responsible for maintaining ticket status and resolution information in ticketing system., • Accountable for meeting established performance metrics which will be used in performance evaluations., • Coaches and mentors others in their work efforts., • Participates in on-call support rotation as specified by management., • Periodically performs quality analysis on work performed by team members., • Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.), • Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives., • Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations., • Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC., • Performs related duties as assigned and unrelated duties as requested. Other Duties: Other duties as assigned. About Us Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community. The Guthrie Clinic is an Equal Opportunity Employer. The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.

Job Description This position is 100% on-site in Binghamton, NY Summary: The Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems. Experience: • Preferred one to three (1 to 3) years of experience on a desktop support services team; healthcare experience preferred., • Proficiency in operating systems (e.g., Windows, macOS, iOS, Android), • Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11., • Experience migration operating system versions and updating desktop images., • Knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools., • Excellent knowledge of computers and peripherals., • Working knowledge of configuring and troubleshooting iOS and Android-based mobile devices., • Strong customer service orientation, good written and oral communication skills, self-motivated and directed., • Working knowledge of managing tickets, follow-up actions and close issues., • Ability to work in a fast-paced environment, manage user expectations and potential risks., • Experience with patch management software., • Basic understanding of LAN/WAN network infrastructure technologies., • Basic understanding of security technologies including firewalls and antivirus., • Experience with ITSM functionalities such as change control, CMDB and ticketing systems., • Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations., • Experience with resolving multiple issues simultaneously. Education: • Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience. Licenses/Certifications: • Preferred certifications include CompTIA A+. Essential Functions: • Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware., • Perform preventative maintenance on hardware., • Test and plan the deployment of new operating system releases, vendor patches and commercial software releases., • Develop and document standardized user processes and procedures; “how-to” documentation., • Provides proactive and advanced troubleshooting and analysis., • Understands and accounts for interactions between technologies and applications., • Responsible for maintaining ticket status and resolution information in ticketing system., • Accountable for meeting established performance metrics which will be used in performance evaluations., • Participates in on-call support rotation as specified by management., • Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.), • Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives., • Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations., • Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC., • Performs related duties as assigned and unrelated duties as requested. Other Duties: Other duties as assigned Pay range min $26.88/hr max $41.94/hr About Us Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community. The Guthrie Clinic is an Equal Opportunity Employer. The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.

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In compliance with all applicable government laws, rules, regulations and standards and all Catholic Charities Policies and Procedures the duties and responsibilities of this position include but are not limited to the above. Responsible for carrying out activities as directed by the IT Director to