Electronic Services Associate 1
1 month ago
Santa Maria
Job DescriptionSUMMARY Under the general supervision of the Electronic Services Manager, the Electronic Services Associate 1 is responsible for a variety of Electronic Services department duties, including but not limited to Automated Clearing House (ACH), ATMs (verification, balancing, and cash orders), Mobile Deposit processing and verification, Item Processing, Wire Processing (outgoing input and verification, incoming processing, and disputes), Online Banking inquiries, Check and ATM Disputes. They are also responsible for assisting with Fed Adjustments, Shared Branching transactions including disputes and adjustments, and advanced functionality within Online Banking (services which utilize an additional vendor such as external transfers, Bill Pay, Credit Cards, etc.) ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all functions, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs. Ensures ACH, payroll and member share drafts are posted in a timely manner, in accordance with all applicable regulations and credit union policies and procedures. Provides timely support to member facing and other internal staff. Responsible for daily and monthly reconciliation of Department GL’s. Posts entries to appropriate GLs. Regularly attends and participates in in-house training. Stays updated on regulatory changes related to Electronic Services, payment solutions and depository products. Ensures that the credit union remains compliant with NACHA industry regulations. Maintains appropriate user roles in applicable Electronic Services systems and ensures a working knowledge of updates and enhancements appropriately. Monitors the Electronic Services Help Desk Channel and assigns tickets to appropriate parties. Monitors the Electronic Services TEAMS Channel and responds timely to all inquiries. Handles incoming inquiries from CoastHills employees related to Consumer Online Banking and related services. Ensures ACH, Payroll, and member share drafts are posted in a timely manner, in accordance with all applicable regulations and credit union policies and procedures. Assists Management in ensuring timely and accurate processing of Remote Deposit and Mobile Deposit items. Ensures Wire Request from all branches and departments are processed timely and accurately according to internal and Fed timelines. Processes shared network disputes and maintains GLs associated with said transactions. Processes check collection items from other financial institutions. Processes adjustments received by the Fed. Receives, reviews and processes returned deposit items. Reviews and prepares transit items, encodes checks as necessary, bundles, totals and forwards to check processor. Researches and adjusts encoding errors. Responsible for Item Processing Resolves ATM maintenance issues throughout the Credit Union footprint. Prepares and maintains reports on ATM downtime and preventative maintenance. Follows established departmental policies and procedures necessary to settle and balance ATMs. Ability to work evenings and weekends, and to be on-call as needed. Performs duties as assigned by management and may be assigned to work at any branch/location. QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience One year of increasingly responsible related experience within a financial institution. Certificates, Licenses and Registrations None. Knowledge Board policies and Credit Union goals, organizational structure, policies, procedures (including Office Procedure Manual and Employee Handbook) and practices. Credit Union products, services, programs, and promotions. Computer system/software to effectively perform job. Other Skills and Abilities Operates a variety of office equipment and machines. Ability to travel, attend, and participate in training and meetings at various locations. Ability to work a variety of hours, including evenings and weekends. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this job, the employee: Occasionally (up to 3 hours per workday) Frequently (3 - 6 hours per workday) Regularly (more than 6 hours per workday) Sits X Stands X Walks X Bends neck or waist X Twists neck or waist X Stoops or kneels X Uses hands to finger, handle or grasp X Repetitively uses fingers X Reaches, pulls or pushes below shoulder level X Reaches, pulls or pushes above shoulder level X Lifts and carries 11 to 25 pounds Up to 10 pounds Talks X Hears X Sees X Drives a vehicle X WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Working Condition: The worker is not substantially exposed to adverse environmental conditions. Mobility Moderate Noise Level Moderate AFFIRMATIVE ACTION/EEO STATEMENT: CoastHills is an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment without regard to race, color, religion, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.