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Job Description Job Title: Navigator Department: Behavioral Health Integration (BHI) Reports To: Clinical Services Supervisor FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: $21.00 - $23.15 per hour SUMMARY The Navigator is the bridge for Behavioral Health Integration (BHI) services. Under the direct supervision of the Clinical Services Supervisor, the primary role of the Navigator is to link patients into Behavioral Health (BH) services by supporting the clinics with increased access to quality and timely health care. This Navigator directly supports the Primary Care Team and Behavioral Health Clinicians (LCSW, LMFT, ASW, Psychiatrists) by conducting care coordination activities, behavioral health maintenance, and linking patients with resources in the community. The Navigator will use a remote care monitoring platform telephonically to facilitate this process. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Assists the patient telephonically with the completion of appropriate forms with professionalism, diplomacy, and advocacy for patients’ cultural and diversity needs. Ensure the patient’s chart is in order and current with appropriate demographics and payer source information along with completed forms, consents, and portal access. Verifies insurance, payer status, physical address, and emergency contact at every visit. Identifies any gaps in care and any quality metrics that need to be met by reviewing the patient’s historical electronic medical record and using the appropriate disease management guidelines (i.e American Diabetes Association, National Institute of Health). Maintain a continuous relationship with the patient and a collaborative, integrated relationship with the rest of the care team. Perform primary, secondary, and tertiary prevention strategies including wellness education, administer screening using applicable, validated clinical rating scales, and referral and linkage to appropriate BH providers and resources. Informs patients about all services and programs available throughout the CHC care network and makes appropriate referrals. Must be professional at all times, and provide quality “Customer Service” using AIDET Standards. Answers telephones with professional greeting and voice. Schedules patients per the protocol and refers triage, medical and medication management calls to qualified nursing staff or licensed independent practitioners (LIP). Participates in service coordination activities as directed to improve service continuity and effectiveness for clients within the CHC network. Provides clerical and care coordination support to BH providers (LCSWs, LMFTs, ASWs, Psychiatrists) and Primary Care Teams including but not limited to scheduling and rescheduling patient appointments, activation, and maintenance calls at regularly scheduled intervals. Assists patients in the navigation of the mental health system, and appropriate linkage to various county agencies, and other community resources based on patient need and availability. Documents all service contacts in the patient’s electronic health record on a timely basis to include any outside agency correspondence and maintains the care records in accordance with agency standards and requirements by the Centers for Medicare and Medicaid Services (CMS). Assists clinic staff telephonically with de-escalating patient behavioral issues and concerns in the clinic. Meets regularly with the Clinical Services Supervisor and/or supervising BH clinician as a means of enhancing professional growth, reviewing and processing the provision of care coordination services, and dealing with appropriate administrative issues. Liaises with community and external agencies on behalf of CHC in matters pertaining to high-risk behavioral health patients. Attends training and staff meetings as required and performs related work as assigned. Ability to work with a high volume of patients, internal/external customers, and deal with frequent changes, delays, or unexpected events. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age and behavioral health needs of the patients served (adults 18 years or older). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates cultural sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or GED required. Associate’s degree or currently enrolled in Human Services, Addiction Studies, Nursing program, or related field. Some experience in front and/or back office medical and/or behavioral health experience required. Will consider if graduated from an accredited school in Medical Assisting; and/or certified or registered medical assistant (CMA/RMA), and minimum of one (1) year of recent medical assisting experience in the medical field. COMPETENCIES To perform the job successfully, an individual should demonstrate the following characteristics: Strong communication skills, medical terminology, problem management strategies, organized, detail-oriented, and knowledgeable of the scope of services available within the CHC system throughout San Luis Obispo and Santa Barbara counties. LANGUAGE SKILLS Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, policy and procedure manuals. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. Bilingual – ability to read, speak, and write in English and another language is preferred, not required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office and Google Suite skills required. Working knowledge of EHR preferred. CERTIFICATES, LICENSES, REGISTRATIONS Possession of current, valid, unrestricted California Driver's License (Class C) required. Current CPR (BLS) card required. If employee does not have a current CPR card at time of hire, then employee has 60 days to become certified. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is mostly sedentary. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is moderate (i.e. office setting with computers, phones, and printers). Must be able to work in a fast-paced environment. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Job Description This is a Hybrid Role with Big Earning Potential! Location: Santa Maria, CA - California Central Coast Type: Full-Time Company: Quality Mobile Home Services – The Nation's #1 Mobile Home Contractor Are you a jack of all trades? Are you a customer service rockstar with a passion for sales? Do you thrive in a flexible work environment where you can maximize your earnings? If so, Quality Mobile Home Services is looking for you to join our team as a full-time sales-oriented service tech. About This Unique Role We're seeking a sales-oriented service technician who can conduct in-home consultations and home inspections to assess customer needs and offer solutions, close sales by writing contracts and work orders during the first appointment (one call close) and perform the work. We are a licensed, bonded, and insured full-service contractor handling everything from roofs to foundations and everything in between. Our commitment to excellence has earned us: • A+ rating with the Better Business Bureau, • Three spots (2017, 2018, 2019) on the INC 5000® list of fastest-growing private companies, • 2020 GOLD Stevie® Award Winner for the American Business Award Company of the Year in Construction Why This Role Rocks: • High Earning Potential: Base ($25-$30/hour) + commissions and bonuses, • Weekly Pay, • Pre-Qualified Leads – No cold calling required, • Health benefits & supplemental insurance, • Paid training + sales & technical support, • Mileage compensation, • NO weekends or evenings required (regular business hours) Are you a good fit? Ask yourself: • Do you have exceptional customer service and communication skills?, • Can you work independently while following remote instructions?, • Are you honest, dependable, and professional in appearance? What You'll Be Doing: • Conduct in-home consultations and home inspections to assess customer needs and offer solutions, • Close sales by writing contracts and work orders during first appointment (one call close), utilizing company-provided training in construction estimation, in-home sales, and manufactured housing, • Personally install and efficiently perform the work scope, while providing hands-on learning for apprentices or other team members., • Represent the company with integrity and professionalism What You Bring to the Table (and the Job Site): • 4+ years of construction experience (mobile home experience a major plus!), • Sales skills – you can turn "maybe" into "let's do it", • Physical ability to perform job requirements (must get on roofs during all seasons, must crawl under homes and confined spaces), • Great with people – trustworthy, communicative, and helpful, • A valid driver's license and proof of insurance, • Reliable transportation (truck preferred), • Basic computer skills (email, CRM, Microsoft Word), • Have experience in mobile home repairs and code compliance, • Have led a crew in the past and can manage subcontractors when needed, • Former high-level athletes and/or highly competitive hobbies If you're tired of being "just a laborer" and want to combine your skills into one well-paid, respected, and long-term career, apply today. We're ready to train, support, and reward the best. Apply now and turn your toolkit and your talk game into six-figure success. Job Posted by ApplicantPro

We're looking for candidates with great customer service skills to fill our Remote Customer Service role! This role is entirely remote and offers full-time/Part time hours with flexibility . We are ready to schedule interviews for this week. We're seeking someone who is great with people, building relationships, and putting customers first. Our ideal candidate is eager to grow, ready to learn, and loves a fast-paced atmosphere. Language Requirement: Proficient level English Preferred experience/skills: • Previous experience in customer service or sales is a plus., • Great communication skills, • Ability to listen to and understand customer needs., • Good problem-solving skills, • Comfortable working remotely and independently, • Willingness to learn and develop new skills., • Ability to adapt to change in a dynamic environment., • If this sounds like you, we'd love to chat! What You Can Expect: • Flexible schedule, • 100% Remote position (Work from home), • Hands on training, • Life insurance, • Health insurance reimbursement, • Industry-leading resources and technology We hope to see your application soon!

We're looking for candidates with great customer service skills to fill our Remote Customer Service role! This role is entirely remote and offers full-time/Part time hours with flexibility . We are ready to schedule interviews for this week. We're seeking someone who is great with people, building relationships, and putting customers first. Our ideal candidate is eager to grow, ready to learn, and loves a fast-paced atmosphere. Language Requirement: Proficient level English Preferred experience/skills: • Previous experience in customer service or sales is a plus., • Great communication skills, • Ability to listen to and understand customer needs., • Good problem-solving skills, • Comfortable working remotely and independently, • Willingness to learn and develop new skills., • Ability to adapt to change in a dynamic environment., • If this sounds like you, we'd love to chat! What You Can Expect: • Flexible schedule, • 100% Remote position (Work from home), • Hands on training, • Life insurance, • Health insurance reimbursement, • Industry-leading resources and technology We hope to see your application soon!

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

We're looking for candidates with great customer service skills to fill our Remote Customer Service role! This role is entirely remote and offers full-time/Part time hours with flexibility . We are ready to schedule interviews for this week. We're seeking someone who is great with people, building relationships, and putting customers first. Our ideal candidate is eager to grow, ready to learn, and loves a fast-paced atmosphere. Language Requirement: Proficient level English Preferred experience/skills: • Previous experience in customer service or sales is a plus., • Great communication skills, • Ability to listen to and understand customer needs., • Good problem-solving skills, • Comfortable working remotely and independently, • Willingness to learn and develop new skills., • Ability to adapt to change in a dynamic environment., • If this sounds like you, we'd love to chat! What You Can Expect: • Flexible schedule, • 100% Remote position (Work from home), • Hands on training, • Life insurance, • Health insurance reimbursement, • Industry-leading resources and technology We hope to see your application soon!

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Duties: • Distributes all benefit enrollment materials and determines eligibility., • Handle incoming customer service calls, • Dispatch incoming customer phone calls, • Accept customer calls and return customer, • Respond to client requests for coverages while representing their best interests., • Create and explain individualized policies via our Needs Analysis system., • Work and learn from management teams to stay up to date on new products, services, and policies. Job Benefits: • Full training provided, • 100% work from home., • Competitive compensation., • Paid weekly along with earned bonuses., • Career advancement opportunities., • Full benefits after 3 months., • Values a healthy work-life balance

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Sales or customer service experience is advantageous but not mandatory. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. Remote, work from home career.

Sales or customer service experience is advantageous but not mandatory.

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Excellent customer care and focus; ability to assess customers' needs and prov

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / PTO / Paid training - As a Customer Service Rep at Assurant, you will: Handle inbound customer calls and/or e-mails with empathy and professionalism; Resolve issues, answer questions, and provide proactive solutions; Document inte

Customer Support / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Interact with customers via phone, email, and chat to provide excellent customer service and resolve any issues or concerns they may have; Foll