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Job Description About Us SnapIT Solutions is a leading IT services and staffing firm specializing in innovative technology solutions. We connect organizations with top-tier talent to achieve their digital transformation goals through expertise, innovation, and excellent customer service. Position Summary: We are seeking a motivated Help Desk Analyst to join our team. In this role, you will be the first point of contact for resolving computer, application, and system-related issues for internal users. Support includes hardware, software, mobile devices, network connectivity, and remote diagnostic services. You’ll work in a process-driven environment focused on providing outstanding customer service and meeting service level objectives. Key Responsibilities: • Provide courteous, timely, and technical support to end users via phone and remote tools., • Troubleshoot and resolve issues with hardware, software, network connectivity, VPNs, Citrix, MS Office 365, Teams, Outlook, mobile devices, printers, and in-house applications., • Document, track, and monitor trouble tickets, ensuring resolution within service level agreements (SLAs)., • Follow security policies and enforce user access guidelines., • Support configuration and connectivity to client/server and web-based applications., • Participate in team projects and support coworkers as needed., • Bachelor’s degree in a related field with 1+ year of recent Service Desk experience, OR, • Associate’s degree in Computer Science or related field with 2+ years of recent Service Desk experience, OR, • High School diploma with 2+ years of Service Desk experience., • CompTIA A+ or Network+ certification., • Familiarity with ITIL practices., • Experience with ServiceNow, Office 365, Citrix, and mobile operating systems., • Strong writing, communication, technical reading, and organizational skills., • Higher-than-average customer service skills., • Must be a U.S. Citizen., • Must pass two background screenings (mandatory supplier screening and client background screening for remote access)., • Valid driver's license., • Must reside within a 60-minute commute to Topeka, KS., • Monday–Friday, 8-hour shift between 6:30 AM – 5:00 PM., • Initial on-site onboarding for 1–2 weeks., • Once established, the position will be a hybrid work schedule (3–4 days WFH, 1 day in-office or as needed)., • Requires independent work, multi-tasking, prioritization, and effective time management., • Full legal name, • Current location, • Competitive salary: $44,000-49,000/year, • Opportunities for growth and additional training Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off

The technician works closely with the Judicial Branch IT support staff, vendors, facilities and maintenance staff, as well as court personnel to ensure reliable performance, timely troubleshooting, and ongoing modernization of AV environments. Basic IT support skills related to desktop setup, connec

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opp

The technician works closely with the Judicial Branch IT support staff, vendors, facilities and maintenance staff, as well as court personnel to ensure reliable performance, timely troubleshooting, and ongoing modernization of AV environments. Basic IT support skills related to desktop setup, connec

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opp

The technician works closely with the Judicial Branch IT support staff, vendors, facilities and maintenance staff, as well as court personnel to ensure reliable performance, timely troubleshooting, and ongoing modernization of AV environments. Basic IT support skills related to desktop setup, connec

The technician works closely with the Judicial Branch IT support staff, vendors, facilities and maintenance staff, as well as court personnel to ensure reliable performance, timely troubleshooting, and ongoing modernization of AV environments. Basic IT support skills related to desktop setup, connec