Trabajos it help desk support en Odessa, TexasCrear alertas

Job Description Mission Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster. What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth. Overview We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience. What You'll Do • Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK, • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms, • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable., • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • Preferred Tech Stack:, • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform), • A fast-growing environment where you can help shape the company and product., • An entrepreneurial-minded team that supports risk, intuition, and hustle., • A hands-off management approach so you can focus and do your best work., • An opportunity to make a big impact in a transformative industry., • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture., • Opportunity to work on a life-changing product that millions of people use., • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Key Responsibilities Handle support tickets through an online help desk for player-related questions and issues Identify areas for support articles and improvements based on player contacts Work on improving internal systems to enhance player experience Required Qualifications Great understan

Desired Traits: Dynamic, Situational Adaptability, Quality Decision Making, Resourcefulness. This position will support site network design standards and successfully deliver operations initiatives and the development of technical requirements for edge networking. Strong interpersonal skills, with t

Key Responsibilities Communicates with corporate personnel and external customers, responding to correspondence through various channels Compiles and reviews orders related to billing program or service issues, correcting business process exceptions Processes customer inquiries, complaints, and

This position will support site network design standards and successfully deliver operations initiatives and the development of technical requirements for edge networking. Desired Traits: Dynamic, Situational Adaptability, Quality Decision Making, Resourcefulness. The Field Support Engineer is respo

Key Responsibilities Manage and triage inbound support tickets, ensuring efficient ticket flow and adherence to SLA expectations Collaborate with cross-functional teams to escalate issues, identify trends, and maintain incident protocols Assist in onboarding new customers and maintain data integ

Help maintain workflow within the department by supporting process improvement efforts and documenting simple procedures as needed. All qualified candidates will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expr

Jira, Zendesk) Knowledge of VMware, SQL databases, and moderate query writing Familiarity with Postman and relational database systems. Key Responsibilities Triage and resolve incoming support calls and trouble tickets Debug and research root causes using log files and system data Document iss

Up to $80K per year / Benefits - As a Customer Support Specialist at Runway, you will: Provide exceptional customer service through various communication channels such as phone, email, and live chat; Respond promptly and professionally to customer inquiries and concerns; Troubleshoot and resolve tec

Key Responsibilities Drive team performance across key metrics such as CRI, CSAT, Retention, and Expansion Manage team operations, including attendance, scheduling, and performance monitoring Collaborate with cross-functional teams to improve processes and enhance customer experience Required Q

Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at KinderSystems, you will: Manage incoming calls and emails from customers in a timely and professional manner; Provide accurate and efficient solutions to customer inquiries and complaints; Document all customer interact

Key Responsibilities Manage a team of Customer Support Engineers and support global customer service strategies Recruit, train, and develop employees while monitoring performance and ensuring compliance with policies Analyze customer service metrics and implement improvements to enhance service

Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee support operations for enterprise customers, optimizing workflows and processes Analyze support metrics to drive continuous improvement and inform strategic decisions Requ