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IT Professionals/Consultants for a NYS Entity Management Applications, Inc., a leading provider of Managed IT Services and Network Design and Implementation is seeking IT Professionals and Consultants for positions with a New York State entity. Please submit a resume and salary requirements to be considered. Job Responsibilities and Experience Requirements Projects may require: analysis, data classification, design, development, testing, quality assurance, security and associated customized training for IT based applications. Additional examples of in-scope projects include, but are not limited to: • Technical architecture advisory services;, • Business Analysis for project development;, • Proprietary software application development/customization, programming and Integration;, • Data Information Management (including data migration, data conversion, data manipulation, data Integration);, • Project Management Project support services - including, but not limited to; project management, project quality assurance and control, and Independent Verification & Validation (IV&V);, • Disaster Recovery/Business Continuity and Testing;, • Quality Assurance;, • Continuity of Operations Planning (COOP);, • Data Categorization; and, • Open-Source Software Implementation. Possible Positions Available Program Manager/Site Manager/Project Manager Business Analyst Network Engineer Systems Analyst Server Support Desktop Support Help Desk Technicians Applications Support Database Administrator Software Developer IT Security Specialist Job Application Instructions: To be considered for these positions please submit a resume (2 page max.) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED.

Tech Valley Talent (TVT) has a great long-term role as a Service Desk Technician. This role is onsite in Albany. DURATION: 12 months with possible extension LOCATION: Albany, NY– Onsite NO third parties – direct consultant applicants only Client is seeking a Service Desk Engineer to supplement the Service Desk Team. Entry level position with an emphasis on customer service. >5% travel to remote client Offices – Mostly NYC via train. Must be about to lift 50lbs, no racking required, mostly computer setup. Qualifications • Knowledge of networking technologies and how end users interact with them, • Strong knowledge supporting the Windows operating system, • Working knowledge of IP addressing, DHCP, DNS and other core networking concepts, • Experience working with external vendors and maintaining vendor client relationships, • Computing hardware deployment and imaging, • Strong troubleshooting skills, • A working knowledge of Active Directory support, • Microsoft Office and other common desktop applications, • Ability to work within a team as well as independently, • Strong knowledge of VMware based virtual desktops, implementation and support, • Excellent communication skills, • Experience with help desk ticketing system, • Ability to lift 50 pounds to desk height, • Experience with asset management, • Support end users via telephone, email, ticketing system and in-person, • Support client approved applications including but not limited to Office365, Windows, Salesforce, SharePoint, Webex, Jira, SAS, Treat, MatLab, ArcGIS, Intune and others, • Assist users with booking, setting up, configuring and launching Webinars, • Assist users with A/V equipment and issues in the conference rooms, • Configure, deploy and support all computing hardware in use at client including laptops, desktops, zero and thin clients, Chromebooks, Mobile Devices and be knowledgeable in their use and support., • Update and support the virtual machine pools in use at client, working with Network Operations to ensure that all pools are updated, secure and operable for users, • Support all aspects of user account management including, but not limited to, password resets, access, and permissions., • Maintain an up-to-date asset inventory and conduct regular rotating audits of equipment, • Insure that client has the licenses needed to operate its approved software and coordinate with vendors and management to procure more when necessary., • Maintain an up-to-date pool of loaner computing devices for the Authority’s use and train users in their booking and operation, • Train end users in the correct, safe and efficient operation of all supported devices, equipment, software and services., • Configure, maintain and support all supported Mobile Devices, • Be the Primary and Secondary Point of Contact with vendors for supported Service Desk hardware and services such as, but not limited to, Webex, Mobile Phones, A/V equipment, PC Hardware and Service Desk Software Services, • Maintain a supply of configured, updated computing hardware and accessories on hand for new hires and break/fix., • Be responsible for moving and setting up hardware for new hires and employee moves, • Examine forwarded emails for signs of Phishing or Scams and forward to the ISO for recording and action if necessary., • Support remote sites in NYC, Buffalo and West Valley New York via remote and limited in-person means, • Research new and developing trends in Information Technology and how they can be applied at client to further the Authority’s goals and vision, • Perform other responsibilities as assigned TVT is an Information Technology (IT) professional business leader providing IT services to the public sector. Our firm is founded on the values of high integrity, trust, honesty, and commitment. We take pride in providing exceptional value to our clients by supplying and delivering the best IT project-based and hourly talent across the nation. We are business partners with many technology solution providers such as IBM, AWS, Google, Microsoft, Oracle, Tableau, Salesforce, and others. Tech Valley Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.

Job DescriptionSalary: $17.00 - $20.00 per hour, based on experience cb20 is the Capital Regions solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. This is an excellent entry level IT opportunity! Summary As a Help Desk Technician, you will take direction from a cb20 customer and provide Tier 1 and Tier 2 support to the customer's end users. The role is responsible for providing customers with technical support, remotely and/or on-site, so that they can complete the core and essential duties of their roles with functional, required equipment. The Help Desk Technician will review, triage, and resolve user tickets, escalating as necessary; and should be able to explain features of technical products, answer questions about installation, configuration, upgrades, customization, and usage of technical equipment. A Help Desk Technician applies basic diagnostic techniques to identify problems, investigate causes, recommend solutions to correct common failures, and escalate complex problems when required. Providing an elevated level of professionalism and day-to-day customer service is essential to the role. The Help Desk Technician will take direction from a cb20 customer and site to site travel may be required. Duties and Responsibilities • Perform customer support to clients via telephone, chat, email support, or tickets., • Document all pertinent end user information in ticketing system., • Triaging and providing issue resolutions to customers., • Provide support for users utilizing laptops, workstations, desktops, iOS, and Android devices., • Provide connectivity support for users devices., • Configure and install software for end user devices such as laptops, workstations, and tablets., • Support the systems and networks of customers., • Provide exemplary customer service., • Perform customer call backs as required., • Using problem-solving and people skills to ensure swift resolutions to technical issues., • Troubleshooting, and diagnosing error messages and failures., • Provide Tier 1 and Tier 2 support., • Ensure system backups are completed., • Create and maintain client and support documentation, • Effectively manage length of calls, handle time, and after call work. Qualifications Requirements/Job Specifications Education: Associates degree in Computer Science OR equivalent combination of education and work experience. Desired: CompTIA A+ Certification. Experience: 0-3 years of IT experience. Working time: Monday - Friday; normal business hours. 35+ hours/week. All other times as defined by the demands of the customers and departments needs. Lifting: Typically, no lifting more than 25 lbs.

Job DescriptionSalary: $75-100K cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. We are seeking a skilled and motivated IT Services & AV Support Technician to join our team. This position is responsible for delivering outstanding technical support to our customers across IT infrastructure, end-user services, and AV systems. The ideal candidate will have a strong background in help desk operations, managed services, and audiovisual support in both remote and onsite environments. Key Responsibilities can include: Set & Installation Install AV equipment like projectors, screens, speakers, microphones, and video conferencing systems. Mount TVs, displays, and wall panels. Set up cabling (HDMI, VGA, XLR, Ethernet, etc.) for AV systems. Configure control systems Testing & Troubleshooting Test AV systems to ensure functionality before events or meetings. Diagnose and resolve issues with video, sound, or connectivity. Perform routine maintenance checks on equipment. Replace or repair damaged components (cables, connectors, speakers, etc.). Live Event and Meeting Support Operate sound boards, mixers, and lighting consoles during live events. Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex. Provide on-the-spot technical support for presenters and participants. Record or stream events, webinars, and meetings. Configuration & Integration Operate sound boards, mixers, and lighting consoles during live events. Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex. Provide on-the-spot technical support for presenters and participants. Record or stream events, webinars, and meetings. Training & User Support Train users on operating AV systems and conference room equipment Create simple user guides or cheat sheets for non-technical staff Offer basic troubleshooting support over phone, email, or chat Required Skills & Qualifications: • Proven expertise in help desk operations, end-user support, wireless networking, and managed IT services., • Hands-on experience with installing and supporting AV systems and infrastructure hardware., • Strong understanding of Microsoft Operating Systems and basic networking protocols., • Excellent troubleshooting, documentation, and communication skills., • Ability to work independently and as part of a team in fast-paced environments., • Willingness to provide after-hours support and participate in on-call rotations.

Job Description Are you looking to grow your career as a Level 1 or 2 Technician at a small, tight-knit MSP, where you'll have the chance to help grow and shape the company from the ground up? Kean Computing is a rapidly growing MSP based in Albany, NY. We specialize in helping small and mid-sized businesses, especially in highly regulated industries such as mortgage, healthcare, and finance, navigate cybersecurity, compliance, and technology support with confidence. We're seeking a Level 1–2 Technician to work alongside the founder. This is an excellent opportunity for someone who thrives in a fast-paced environment, has strong communication skills, and is passionate about providing both remote and onsite IT support across a wide range of technologies and industries. We'll Provide: * Opportunity to get in at the ground floor of a growing MSP and shape the company alongside the founder * Exposure to diverse client environments and cutting-edge cybersecurity tools * Starting pay of $23/hr * Paid time off * Potential for some remote work days once training is complete What You'll Do: * Work directly with clients to support their IT infrastructure, troubleshoot issues, and assist with project deployments * Respond to and resolve service tickets (remote and onsite) in a timely and professional manner * Provide desktop, server, and network support across Windows and Microsoft 365 environments * Deploy and maintain hardware (laptops, desktops, printers, firewalls, etc.) * Support MSP tools such as Syncro, SentinelOne, Huntress, DNSFilter, Axcient, and Office 365 * Assist with onboarding new clients, users, and systems Skills You'll Need: * 1–3 years experience in IT support, preferably in an MSP or help desk environment * Strong knowledge of Microsoft Windows, Microsoft 365, and basic networking * Strong work ethic and ability to learn on the fly * Self-starter who is comfortable problem-solving independently * Excellent customer service and communication skills * Experience with or understanding of MSP tools and ticketing systems is preferred Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here:

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential.

IT support, preferably in an MSP or help desk environment. We specialize in helping small and mid-sized businesses, especially in highly regulated industries such as mortgage, healthcare, and finance, navigate cybersecurity, compliance, and technology support with confidence. This is an excellent op

Job Description Are you looking to grow your career as a Level 1 or 2 Technician at a small, tight-knit MSP, where you'll have the chance to help grow and shape the company from the ground up? Kean Computing is a rapidly growing MSP based in Albany, NY. We specialize in helping small and mid-sized businesses, especially in highly regulated industries such as mortgage, healthcare, and finance, navigate cybersecurity, compliance, and technology support with confidence. We’re seeking a Level 1–2 Technician to work alongside the founder. This is an excellent opportunity for someone who thrives in a fast-paced environment, has strong communication skills, and is passionate about providing both remote and onsite IT support across a wide range of technologies and industries. We’ll Provide: * Opportunity to get in at the ground floor of a growing MSP and shape the company alongside the founder * Exposure to diverse client environments and cutting-edge cybersecurity tools * Starting pay of $23/hr * Paid time off * Potential for some remote work days once training is complete What You'll Do: * Work directly with clients to support their IT infrastructure, troubleshoot issues, and assist with project deployments * Respond to and resolve service tickets (remote and onsite) in a timely and professional manner * Provide desktop, server, and network support across Windows and Microsoft 365 environments * Deploy and maintain hardware (laptops, desktops, printers, firewalls, etc.) * Support MSP tools such as Syncro, SentinelOne, Huntress, DNSFilter, Axcient, and Office 365 * Assist with onboarding new clients, users, and systems Skills You'll Need: * 1–3 years experience in IT support, preferably in an MSP or help desk environment * Strong knowledge of Microsoft Windows, Microsoft 365, and basic networking * Strong work ethic and ability to learn on the fly * Self-starter who is comfortable problem-solving independently * Excellent customer service and communication skills * Experience with or understanding of MSP tools and ticketing systems is preferred Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here:

Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shifting priorities and business needs. To excel in this position, you should have a willingness to learn

Make an impact in the role of Netflix IT Help Desk Technician to perform responsibilities as a IT Help Desk Technician. Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for career growth. Ensure compliance with safety and company policies.

Make an impact in the role of Netflix IT Help Desk Technician to perform responsibilities as a IT Help Desk Technician. Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for career growth. Ensure compliance with safety and company policies.

Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shifting priorities and business needs. To excel in this position, you should have a willingness to learn

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Bring your energy to the role of Netflix IT Help Desk Technic