Information Technology Technician II
24 days ago
Norwalk
Job DescriptionAbout CT StateConnecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success. For more information about CT State Community College and the campus please visit Home - CT State Position DetailsPosted: April 24, 2026 Level: Community College Professional 16, 12-month, tenure track position Employment Type: Standard Hours: Full-time, 35 hours per week Anticipated Start Date: July 2026 Work Location: CT State Norwalk, 188 Richards Avenue, Norwalk, CT 06854 Work Modality: On site; Position is not remote Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, May 20, 2026.Position Summary The Information Technology Technician II independently performs a broad range of computer hardware and software operation, maintenance and repair at a Community College which relies on computerized services in support of its academic and administrative functions. Those computerized services include academic computer labs, classroom computerized instruction and presentations, and several data bases, reporting programs and routines, including the centralized Banner system, which assist such departments as the Business Office, Registrar, Admission, Library, and Student Services. The position’s role is that of providing technical assistance to the users of the various computer systems through installation of hardware and software, diagnosing and repairing computer operating problems, scheduling and assisting in the operation of computer labs. The position demonstrates and provides personal instruction to students in computer system operation and assists and trains administrators in software applications. Essential Duties and Responsibilities Under the direction of the Director of Information Technology or other administrator, the Information Technology Technician II is responsible for providing technically sound assistance in installation, operation, adaptation, maintenance and repair of computerized equipment and software on a college-wide basis, as assigned through effective performance in these essential duties: Key responsibilities include: • Operation of the College’s information technology systems., • Operation of computers and related equipment., • Attendance and participation at convocation and commencement ceremonies, • Service on assigned committees and task forces Required Knowledge, Skills, and Abilities: • Microcomputer hardware, software, related peripheral equipment, software applications and equipment assembly and installation., • Installing, operating, adapting, diagnosing and repairing malfunctions in computer equipment and software, including complex software systems such as the Banner system., • Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities., • Excellent interpersonal, oral, and written communication skills., • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).Preferred Qualifications, • Experience with installing and troubleshooting commercial AV equipment commonly found in educational institutions, such as AV scalers, projectors, IP cameras, decoders, receivers, etc., • Experience with Apple-specific MDM solutions such as Jamf. Salary and Benefits, • Salary range; $63,585-$67,844 approximate annual, • Generous leave policies, • Multiple retirement plan options, • Comprehensive health insurance choices, • Supplemental benefits for retirement and family protection, • A cover letter Important Notes: • Incomplete applications or those submitted after the deadline will not be considered, • Links to external resume sites are not accepted, • CT State Community College cannot sponsor work visas The selection process may include interviews and practical exercises (e.g., written, technical, or simulation exercises). Finalists will be recommended to the Hiring Manager for final selection. Background Screening Employment offers are contingent upon: • Proof of eligibility to work under the Immigration Reform and Control Act (IRCA) For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact: Nicholas D'Agostino, Director of Equity and Civil Rights, CT State Community College, 185 Main Street, New Britain, CT 06051, 860-612-7075 or . CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. Powered by JazzHR F1ze20vCAP