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Job Description We are seeking a passionate and dedicated Basketball Coach/Trainer to join the JCC team. The ideal candidate will have a strong background in basketball and sports coaching, with the ability to educate and inspire athletes of all skill levels. This role involves developing training programs, leading practices, and fostering a positive team environment that promotes both skill development and sportsmanship. Responsibilities • Design and implement effective basketball training programs tailored to the needs of individual players and the team as a whole., • Conduct regular clinics, focusing on skill development, teamwork, and game strategies., • Educate players on the rules of basketball and promote good sportsmanship both on and off the court., • Evaluate player performance and provide constructive feedback to enhance their skills., • Maintain a safe training environment by adhering to safety protocols and guidelines. Qualifications • Proven experience in basketball coaching or related sports coaching roles is preferred., • Strong knowledge of basketball techniques, strategies, and rules., • Background in physical education or related fields is a plus., • Excellent communication skills with the ability to motivate and educate athletes effectively., • Ability to work collaboratively within a team environment while also demonstrating leadership qualities., • A passion for sports and commitment to fostering a positive athletic experience for all participants.

Job Description Job Summary: The Manager on Duty plays a key leadership role at the Jewish Community Center (JCC), overseeing facility operations, including safety and security. This position is responsible for supporting both the Member Services and Fitness Floor staff to ensure a welcoming, safe, and well-managed environment for members, guests, and staff. As the on-site decision-maker, the Manager on Duty handles real-time problem-solving, supports staff, and upholds the mission and values of the JCC. Key Responsibilities: • Serve as Manager on Duty during evening and weekend shifts, • Support staff at the Member Services Desk and on the Fitness Floor, • Respond promptly and professionally to member & staff concerns, incidents, or emergencies, • Responsible for following and executing Emergency Preparedness Plan in coordination with the Chief of Facilities & Security Officer, • Ensure all areas of the facility are safe, clean, and operating, • Report issues, feedback, and shift summaries to Sr. Director of Member & Staff Relations daily, • Maintain a visible, approachable presence for both members and staff, • Experience in customer service, • Two years management experience required, • Sales experience preferred, • Demonstrates leadership and conflict-resolution skills, • Ability to make sound decisions quickly and calmly, • Excellent communication and interpersonal abilities, • Monday – Wednesday 5:45pm – 9:15pm, • Saturday/Sunday 10am – 4pm

Job Description The JCC is looking to add a Licensed Massage Therapist to our growing team! Responsibilities include: • Take a detailed client history and note any health conditions, • Developing and proposing client treatment plans specific to client, • Maintaining accurate plans for each client, • Maintain and schedule appointments and arrive timely, • Create a safe and welcoming environment for those seeking treatment, • Maintain current Massage Therapy License, • Record time, receipts, and appointments to submit, • Evaluate clients to determine painful or stressed areas of the body, • Advise clients on stretching, strengthening or relaxation methods, • Suggest future massage appointments and regime to clients, • Listen to clients during appointments and adjust technique as

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY The Family Support Specialist works as part of the Community Enrichment team to promote protective factors and improved health outcomes for refugees and other vulnerable populations across Erie and Niagara Counties. This individual will work directly with community members both in the office and in the community to lead one on one and group education and support programming around topics such as positive and nurturing parenting and women’s empowerment. This individual also provides case management and other services as needed to support families in achieving their goals, such as childcare navigation, supervised visitation, and child enrichment activities. WHAT YOU'LL DO • Coordinates and facilitates one on one and group parent education programming in English and or their native language, using a variety of evidence-based curricula, including The Incredible Years, Tuning Into Teens, and Nurturing Parenting. Programming may run in person or online, in the office or in the community/clients’ homes., • Coordinates and facilitates Women’s Empowerment and other health promotion programming. Includes outreach and recruitment; registration; assessments; planning; facilitation; set-up and clean-up; and data collection and entry., • Performs supervised visitation for Family Court and DSS-involved families, • Supports families in applying for the NYS childcare subsidy or scholarship, identifying appropriate childcare providers, and in becoming in home childcare providers., • Conducts community outreach, promoting agency offerings within the community and providing education about the benefits of positive parenting and healthy living., • Ensures retention of clients through effective communication and relationship building via additional varied supports., • Supports child enrichment activities in collaboration with program staff and volunteers., • Implements all program models with adherence to all program components and fidelity, including the facilitation of groups for those with low English proficiency as required by contract/grant., • Participates in meetings with partner agencies to promote collaboration and continued learning., • Assists in linking clients with additional services identified as needed including, but not limited to housing/household needs, health care, education, employment, and safety., • Supports administrative functions of the program as per grant requirements., • Attends staff meetings and consults with team members to support the delivery of culturally responsive services; and, • Shares cultural knowledge and perspective to improve the effectiveness of services provided by JFS staff and partners. QUALIFICATIONS Education and Experience: • Bachelor’s Degree or equivalent professional experience in education, social work, nursing, psychology, psychiatry, health and human services or other related field., • 1 year experience working in client-facing services such as in the child protective, education, human services or health sector or working with refugee, asylee and/or immigrant population., • Complete all required Facilitator Certification Processes and ongoing trainings and certification as necessary., • Proficient in Microsoft Word and Outlook, • Must possess strong written and verbal communication skills, • Able to travel outside the office to various sites to attend meetings and facilitate groups, visit families/individuals in their homes, • Ability to perform duties with a minimum of supervision and manage time effectively, • Ability to work flexible hours to meet the demands of the job, • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences; fosters open communication and manages emotion in positive ways., • Client Focus - Understands and meets client needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity., • Teamwork and Collaboration– Able to work as a member of team of staff from different departments, • Planning & Organization – Develops, implements, evaluates and adjusts plans to reach goals while ensuring the optimal use of resources., • Must possess a complete commitment to, and understanding of, Jewish Family Services Mission, Vision & Purpose., • Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. (Anava), • Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change (Chevrutah), • Trust - Work with integrity and be accountable to others and responsive to them to build a foundation of trust. (Eimun), • Will work in the office and in the community. Able to travel outside the office to various sites to attend meetings and provide support services., • Valid NYS driver’s license and access to reliable transportation with sufficient insurance (100/300K) is required., • Must be comfortable making home visits and providing one on one education in homes/the community, as well as leading group programming, • Competitive salary of $21 to $28 per hour, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARYThe Consulting Psychiatrist (MD/DO) or Psychiatric Physician Assistant (PA) will provide psychiatric consultation, evaluation, and treatment recommendations for clients engaged in behavioral health services. This role supports an interdisciplinary team of mental health professionals, ensuring integrated and collaborative care. The consultant will not carry a caseload but will focus on diagnostic clarification, psychopharmacology consultation, and guidance on complex clinical presentations. RESPONSIBILITIES & DUTIES A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services. -Offer consultation regarding psychopharmacological treatment options, including medication initiation, monitoring, and adjustments. -Collaborate with licensed prescribers and mental health clinicians (LCSWs, LMHCs, LCSW-Rs) to develop and refine individualized treatment plans. -Provide education and guidance to staff regarding psychiatric symptoms, medication management, and evidence-based practices. -Participate in case conferences, team meetings, and clinical reviews as needed. -Ensure documentation of consultations and recommendations in compliance with agency, county, and state regulations. -Maintain professional licensure and continuing education in accordance with applicable regulations. QUALIFICATIONSEducation and Experience: • MD, DO, or PA in Psychiatry; board-certified (for MD/DO) or certified/licensed (for PA)., • Valid state medical license and DEA registration, • Demonstrated expertise in adult and/or child/adolescent psychiatry (specify based on setting)., • Experience in outpatient, inpatient, or consultation-liaison settings preferred. Knowledge, Skills & Abilities: • Excellent interpersonal, communication, and problem-solving skills., • Ability to work independently and as part of a collaborative care team., • Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment., • Strong computer skills, especially with electronic medical records, Outlook, Word, Excel, PowerPoint, and web-based health information systems. Competencies: • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways, • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines. Expectation Based on Agency Values • Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision., • Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. (Anava), • Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change. (Chevrutah), • Trust - Work with integrity and be accountable and responsive to others to build a foundation of trust. (Eimun), • Person Centered Care – Believe in and show through daily practice the dignity and inherent worth of every individual at every stage of life and work to address their needs as a whole person. (B’Tselem Elohim) WORKING CONDITIONS • Will work remotely with the occasional in-office days for meetings., • Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k., • Flexible hours, approximately 5-10 per month. PHYSICAL REQUIREMENTS • Physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff, clients, and others by phone and in person., • Mobility sufficient to conduct regular duties within a normal office environment and community.

Job Description The JCC Aerobics team is responsible for providing safe, effective and high quality aquatic training for members and guests of all ages, backgrounds and experience levels. These team members are expected to meet the JCC standards for training, safety and professionalism at all times. The JCC has multiple aquatics facility's, Holland Family Building in Downtown Buffalo and Benderson Family Building in Getzville (by UB North), Water Aerobics team members may be required to work at both facility's. Requirements: 1 year of aquatic and/or aerobic experience (Preferred) Daily Responsibilities include: • Maintaining a safe, inclusive and positive training environment., • Administering appropriate training procedures via ARC 'Learn to Swim' Training., • Teamwork and communication with Head Trainer and W.S.I. team, • Cleaning, sanitation and organization of aquatic facility's and training equipment., • Testing and documentation submission for ARC 'Learn to Swim' training courses.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARYThe Case Worker will provide case management services to asylum seekers, refugees, and immigrants, offering support and resources to help them achieve self-sufficiency, reduce poverty, and attain independence in the United States. This position primarily assists clients in accessing medical, social, employment, educational, and other essential services, while helping them navigate local systems. WHAT YOU'LL DO Provide Social Services: • Provide case management services for asylum seekers and refugees as defined by grant guidelines. This may include housing search, financial management, access to public benefits, medical appointments, school registration, connection to food pantries, linkage to legal support and other services required by AMP guidelines., • Complete Intake and needs assessment and subsequent internal/external referrals to promote self-sufficiency and integration with a strong focus on employment., • Coordinate and/or advocate for interpretation services to clients to ensure equal access to eligible services regardless of language barrier., • Advocate on behalf of refugees, asylum seekers, and link clients with legal supports to secure permanent immigration status., • Accurately document all contacts and services in client case files and maintain case note logs per funder guidelines., • Complete case reports as required by grant funders., • Provide interpretation and translation for agency services as applicable., • Attend agency and department meetings as required., • Provide Services to AMP clients, complete intakes, provide financial assistance and referrals for clients., • Minimum of an associate degree in a human services related discipline required., • Experience providing direct services to refugees and immigrants., • Experience linking clients to a broad range of essential, community-based services. Knowledge, Skills & Abilities:, • Ability to provide culturally sensitive case management., • Proficient communication skills for interaction with clients and the public., • Strong time management and organizational skills., • Working knowledge of community resources for refugees and immigrants., • Informed about refugee and immigrant issues, and available services to clients, • Strong computer skills, especially with Microsoft Outlook and Word., • Familiarity with and appreciative of issues related to people with diverse cultures and languages., • Fluency in a refugee language (Somali, Nepali, Burmese, Chin, Karen, Swahili, French, or other) is preferred along with superior written and verbal communication skills.Competencies:, • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines. Adapts to changing business needs, conditions, and work responsibilities, • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways., • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity)Expectation Based on Agency Values:, • Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision., • Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. (Anava), • Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change. (Chevrutah), • Trust - Work with integrity and be accountable and responsive to others to build a foundation of trust. (Eimun), • Person Centered Care – Believe in and show through daily practice the dignity and inherent worth of every individual at every stage of life and work to address their needs as a whole person. (B’Tselem Elohim)WORKING CONDITIONS, • Will work in the office and in the community; travel is a daily requirement as part of the provision of services to refugee clients, including expectation to transport clients to and from appointments., • Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k., • Flexible hours including days and some evenings, late nights, and weekends.PHYSICAL REQUIREMENTS, • Physical activities and efforts required working in an office environment and the ability to move small furniture in preparation of an apartment. This may include making beds, arranging household items, and helping move client luggage., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff and others by phone and in person., • Mobility sufficient to conduct regular duties within a normal office environment and community. COMPENSATION & BENEFITS • Competitive salary of $21 - $26, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARYThe Critical Time Intervention (CTI) Director will manage and lead a multidisciplinary team of professionals delivering intensive, time-limited services to individuals experiencing mental health challenges, homelessness, or substance use issues. The role involves coordinating the delivery of CTI services, ensuring high-quality care, and supporting the professional development of the team. The Director will collaborate with community partners, stakeholders, and clients to help individuals transition smoothly from institutional to community-based care. WHAT YOU'LL DO • Lead, supervise, and support a team of CTI case managers, social workers, peers, and other support staff., • Provide ongoing training, coaching, and feedback to team members to ensure effective implementation of CTI principles., • Conduct weekly team meetings to monitor progress, share insights, and troubleshoot challenges., • Build and maintain relationships with hospitals, local emergency rooms, community-based organizations, social service agencies, and other relevant stakeholders to ensure access to available resources for clients., • Oversee the case management and delivery of CTI services to clients, ensuring that services are provided in accordance with the CTI model., • Monitor and assess client progress throughout the critical transition period, ensuring that client needs are met within established deadlines., • Monitor the effectiveness of CTI services, ensuring that the program achieves the intended outcomes., • Collect and analyze data related to client progress and program effectiveness., • Prepare and submit regular reports to senior leadership and funders on program outcomes, challenges, and recommendations for improvements., • Build and maintain relationships with community organizations to enhance client access to resources., • Ensure clients are connected to necessary services in the community, such as housing, healthcare, and employment., • Provide leadership and support during client crises, ensuring appropriate interventions are made to ensure client safety and well-being, including providing coverage for on-call hours., • Ensure the team delivers culturally competent services, respecting the diverse backgrounds and needs of the clients., • Complete necessary documentation for legal, health, and social service purposes, ensuring compliance with privacy regulations (e.g., HIPAA)., • Promote a welcoming, inclusive, and non-judgmental environment for clients and for the team., • Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client’s encounter., • Effectively utilize electronic systems including electronic documentation and reporting systems., • Provide education to the community and other JFS departments on Critical Time Intervention services and build strong referral network internally and externally., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required. QUALIFICATIONSEducation and Experience: • Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor, (LMHC), or Licensed Marriage and Family Therapist (LMFT)., • Must have active New York State licensure., • Minimum of 3-5 years of post-licensure experience in working with clients who have serious mental health illness, or co-occurring mental health and substance use disorders in a community based setting., • At least 2-3 years of supervisory and program development experience., • Experience with the CTI model or similar time-limited interventions is a plus. Knowledge, Skills & Abilities: • Strong leadership and team management skills., • Knowledge of mental health, substance use, housing, and social service systems., • Excellent communication, interpersonal, and crisis management skills., • Experience with case management and client-centered care models., • Ability to analyze and use data to improve program delivery., • Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment., • Familiarity with case management software and documentation systems., • Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems., • Bilingual skills are desirable. English speaking and writing fluency required. Competencies: • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways, • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines. Expectation Based on Agency Values: • Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision., • Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. (Anava), • Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change. (Chevrutah), • Trust - Work with integrity and be accountable and responsive to others to build a foundation of trust. (Eimun), • Person Centered Care – Believe in and show through daily practice the dignity and inherent worth of every individual at every stage of life and work to address their needs as a whole person. (B’Tselem Elohim) WORKING CONDITIONS • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k., • Flexible hours including days and some evenings and/or weekends. PHYSICAL REQUIREMENTS • Physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff, clients, and others by phone and in person., • Mobility sufficient to conduct regular duties within a normal office environment and community. COMPENSATION & BENEFITS • Competitive salary of $80,000 - $85,000, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually., • Reduced full-time work week of 35 hours and early close on Fridays. The above pay range is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and abilities. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Job Description SUMMARY: The Group Fitness Instructor is essential in providing members and guests with an enjoyable and welcoming experience while participating in group fitness classes at the Jewish Community Center of Greater Buffalo. The group fitness instructor provides direct service to members and guests in a warm, engaging and inviting environment, including but not limited to Yoga, Pilates, Barre, Silver Sneakers, Zumba and Les Mills. Position responsibilities: include the following. • START and END classes on time., • Class content must be up to industry standards and guidelines., • Nationally Accredited Group Fitness Certification - must maintain current accreditation, • Current CPR and AED certifications, • It is your responsibility to maintain current CPR and Group Fitness certification(s). Proof of CPR will be required yearly.

Job Description WHY JOIN JFS? For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. WHAT YOU’LL DO The Housing Specialist will work closely with clients experiencing homelessness or housing instability, landlords, and service providers to identify housing opportunities, negotiate lease agreements, and provide ongoing support to promote long-term housing stability. RESPONSIBILITIES & DUTIES A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services. Rapid Rehousing / Homelessness Prevention / Shelter Exit Services • Conduct housing assessments and develop individualized housing plans with clients experiencing homelessness or imminent risk of homelessness., • Identify, inspect and secure appropriate housing units that meet clients’ needs and program guidelines., • Build and maintain relationships with landlords and property managers to expand housing opportunities., • Assist clients with rental applications, housing search, inspections, lease negotiations, and move-in coordination., • Provide housing stabilization support, including budgeting assistance, tenant education, and conflict resolution between clients and landlords., • Coordinate financial assistance for rent, security deposits, and utility arrears in alignment with program policy., • Coordinate with shelter staff and outreach teams to identify eligible participants and ensure smooth transitions to permanent housing., • Maintain accurate and timely documentation in client records and data systems (ex. HMIS, BIN, etc.), • Collaborate with refugee resettlement case managers to identify and secure stable housing for clients at risk of homelessness or unsafe housing conditions., • Assist in navigating local housing programs, including public housing or other subsidies, as appropriate., • Identify opportunities for clients to receive support in other housing or support programs within agency. QUALIFICATIONS Education and Experience: • Minimum of a Bachelor’s degree in a human services, public administration of other related field., • 1–2 years of experience in housing services, case management, homelessness prevention, or refugee resettlement., • Strong interpersonal, advocacy, and negotiation skills., • Ability to manage a caseload and work independently as well as collaboratively., • Knowledge of local housing market conditions and tenant-landlord laws., • Cross-cultural communication competence and sensitivity., • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, • Judgment and Decision Making - Considers relative costs and benefits of potential actions to choose the most appropriate., • Relates well to all kinds of people regardless of level inside or outside of the organization. Uses diplomacy and tact when dealing with and interacting with others. Diffuses tension. Fosters collegial and cooperative attitudes. Works effectively to achieve common goals., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways., • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity) WORKING CONDITIONS • Will work in the office and in the community when necessary, • Must have access to a reliable vehicle, possess a valid, clean NYS driver’s license and be sufficiently self-insured with liability insurance in the amount of $100,000/$300,000., • Light physical activities and efforts required working in an office environment, • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff and others by phone and in person., • Competitive salary range of $22.00-$28.00 per hour, commensurate with experience and qualifications., • Benefits such as health insurance (Independent Health), accrued Paid Time Off (PTO) of 4+ weeks, 401k retirement plan with company match, and 13+ observed holidays., • Reduced full-time work week of 35 hours and early close on Fridays., • A supportive and collaborative work environment., • The chance to make meaningful impact in a dynamic and forward-thinking organization. The above pay range is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and abilities. ARE YOU READY TO JOIN OUR TEAM? If this sounds like the opportunity that you’ve been looking for, please apply today by completing our application located at . Please provide a resume and cover letter along with your application.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY The Accounts and Billing Specialist is responsible for helping clients understand their insurance coverage, account balances, and financial responsibilities. This role focuses on providing clear, compassionate communication to ensure clients are informed about their benefits, co-pays, and any out-of-pocket costs. Key duties include explaining billing statements, setting up payment arrangements, resolving account discrepancies, and assisting clients with questions related to claims or balances. The position works closely with clinical and administrative staff to support a positive client experience. A strong understanding of behavioral health and medical billing, CPT and ICD-10 coding, and insurance regulations is essential to ensure compliance and effective account resolution. WHAT YOU'LL DO • Serve as the primary point of contact for clients regarding billing inquiries, insurance coverage, and account balances., • Communicate clearly and compassionately with clients to explain benefits, co-pays, deductibles, and out-of-pocket expenses., • Review and interpret Explanation of Benefits (EOBs) to help clients understand payment and denial information., • Establish and manage payment arrangements, following agency policies and financial guidelines., • Investigate and resolve account discrepancies, billing errors, or denied claims in a timely manner., • Notifying clients of overpayment and ensuring refund is issued with 60 days in collaboration with finance team., • Collaborate with clinical and administrative staff to verify client insurance coverage and ensure accurate claim submission., • Maintain detailed and confidential client account records in compliance with HIPAA and agency standards., • Maintain up-to-date knowledge of billing regulations, payer policies, and coding updates., • Monitor outstanding balances and follow up with clients and payers as needed to ensure timely payment., • Collaborate with providers, front office staff, and other departments to resolve billing discrepancies., • Support a positive client experience by providing responsive, respectful, and solution-oriented service., • Assist in preparing client statements and responding to billing inquiries., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required. QUALIFICATIONSEducation and Experience • Certified Professional Coder certification is strongly preferred., • Associate's Degree in Accounting, Business Management, Healthcare Management, or a related field required., • Bachelor's degree preferred. Equivalent experience may be considered in lieu of formal education., • Minimum of 2-3 years of experience in medical or behavioral health billing, patient accounts or healthcare revenue management. Knowledge, Skills & Abilities: • Excellent interpersonal, communication, and problem-solving skills., • Ability to work independently and handle confidential information with discretion., • Must have good typing, data entry and mathematical skills., • Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment., • Strong computer skills, especially with electronic medical records, Outlook, Word, Excel, PowerPoint, and web-based health information systems. Competencies: • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways, • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines. Expectation Based on Agency Values: • Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision., • Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. (Anava), • Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change. (Chevrutah), • Trust - Work with integrity and be accountable and responsive to others to build a foundation of trust. (Eimun), • Person Centered Care – Believe in and show through daily practice the dignity and inherent worth of every individual at every stage of life and work to address their needs as a whole person. (B’Tselem Elohim) WORKING CONDITIONS • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k., • Flexible hours including days and some evenings and/or weekends. PHYSICAL REQUIREMENTS • Physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff, clients, and others by phone and in person., • Mobility sufficient to conduct regular duties within a normal office environment and community. COMPENSATION & BENEFITS • Competitive salary of $29 - $32 per hour, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually., • Reduced full-time work week of 35 hours and early close on Fridays. The above pay range is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and abilities. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description We are looking for individuals with a strong work ethic and a passion for working with young children in our NAEYC accredited Early Childhood Center. Are you organized, dependable, creative, energetic and nurturing? Do you love working in a team environment? Come join us and get paid to play! Job responsibilities include: • Actively engaging and interacting with children in their play (ages9 months to pre-K), • Maintaining classroom cleanliness, • Feeding children, • Changing diapers, • Assisting Lead Teacher in developing lesson plans Perks include a free gym membership (state of the art fitness center, adult classes, pool and more), paid time off, employer contribution toward health insurance, 401K, staff discounts on childcare and summer camp. Minimum Qualifications: Must be 18 years old, have a high school diploma (or equivalent), and at least one year of work experience in a child care setting. Preferred Qualifications: Associate degree or higher in Early Childhood Education or a related field, or a CDA and two or more years of experience in a child care setting. Hourly wage starting at $15.19 an hour and up to $16.95 an hour, based on education and experience.

Job Description Looking for a great place to build your career? Look no further, the JCC of Greater Buffalo is a dynamic collaborative team whose passion has purpose, strengthens our community, enriches generations, nurtures friendships, respects traditions and brings out the best in every life we touch. Lifeguards - The JCC has exciting opportunities for both part-time and full-time lifeguards. The Lifeguard team is responsible for providing a safe and inclusive aquatic environment for members and guests of all ages, backgrounds, and swim levels. Individuals must be current certified American Red Cross lifeguards. The JCC has multiple aquatics facilities, Holland Family Building in Downtown Buffalo and Benderson Family Building in Getzville (by UB North), and have the opportunity to work at both facilities including our seasonal outdoor aquatics complex located at the Benderson Family Building. Perks include a free gym membership (state of the art fitness center, adult classes, pool and more).

Job Description Looking for a great place to build your career? Look no further, the JCC of Greater Buffalo is a dynamic collaborative team whose passion has purpose, strengthens our community, enriches generations, nurtures friendships, respects traditions and brings out the best in every life we touch. Swim Instructors/Swim Coaches - Do you have a passion to teach children? Do you want to be part of an exceptional team who teaches children how to be safe in the water? Do you want to be part of the award-winning American Red Cross Service provider? Then come join the best. The JCC is now hiring W.S.I. Instructors to teach group and private swim lessons. Positions available for part and full-time employment opportunities. Candidates must have current WSI (Water Safety Instructor) certification. Competitive hourly rate commensurate with experience. Pay from $21 - $27 an hour! Perks include a free gym membership (state of the art fitness center, adult classes, pool and more),

Job Description Early AM Lifeguard - 5:30 a.m. Start. Looking for a great place to build your career? Look no further, the JCC of Greater Buffalo is a dynamic collaborative team whose passion has purpose, strengthens our community, enriches generations, nurtures friendships, respects traditions and brings out the best in every life we touch. Lifeguards - The JCC has exciting opportunities for both part-time and full-time lifeguards. The Lifeguard team is responsible for providing a safe and inclusive aquatic environment for members and guests of all ages, backgrounds, and swim levels. Individuals must be current certified American Red Cross lifeguards. The JCC has multiple aquatics facilities, Holland Family Building in Downtown Buffalo and Benderson Family Building in Getzville (by UB North), and have the opportunity to work at both facilities including our seasonal outdoor aquatics complex located at the Benderson Family Building. Perks include a free gym membership (state of the art fitness center, adult classes, pool and more),

Job DescriptionOffice Support Premise Operation Exodus USA exists as a response to the very specific calling of God to facilitate the immigration of Jewish people to Israel. The intercessory and prophetic components have significant weight in the organization in order to effectively work in harmony with what God requires. We are reaching out to the Christian community as well as the Jewish community in the USA. Profile The Office Supports focus will be to provide administrative support for the organization. The Office Support should be confident with strong people skills, hospitable, a commitment to excellence and integrity and have strong organizational skills. At times, the work of Office Support may be in the face of challenges, including frequent external/internal changes in the environment. There is an expectation that all staff will participate in the intercessory nature of the organization. The Office Support will report to the Office Manager and Outreach Development Director Requirements · At least three years of office experience in a full range of receptionist duties· Excellent verbal and strong administrative written communication skills· Proficient in Word, Excel, Outlook and PowerPoint· Experienced in Breeze or similar software · Approachable with professional appearance and demeanor· Flexible and a willingness to work within constantly changing priorities with enthusiasm· Good organizational skills with an acute attention to detail· Ability to work on complex projects with general direction and minimal guidance· Good telephone skills with the ability to initiate calls, make inquiries, and provide follow-thru· Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow· Able to drive with a good driving record· Salary negotiable based on experience Key Responsibilities · Answers and screens telephone call in with good judgment and discretion in a professional and timely manner; takes accurate messages with a high degree of professionalism and courtesy· Pick Up mail / Deliver Mail to Post Office as needed· Opens, sorts, logs, scans and distributes mail daily· Monitor Info emails: respond to inquiries and forward as needed· Perform quality control in Breeze and Mailchimp as needed· Prepare Breeze Reports and mailing lists (filters) for Newsletters, Pray Updates and tracking (Quarterly) · Special mailings as needed· Monitor the progress of prayer applications and enter into database· Prepare reports (filters) for thank you calls and forward to staff and volunteers (Quarterly)· Work closely with Outreach Development Director in expanding volunteer support and coordinating events and fund-raising activities· Request and maintain monthly reports from volunteers· Assist with inventory· Performs other general office duties/support as assigned· Daily and monthly housekeeping

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY The Critical Time Intervention Supportive Counselor is responsible for providing intensive, short-term support to individuals in critical transitions, such as moving from a hospital, shelter, or incarceration into the community. The CTI Supportive Counselor reports to the CTI Manager and will work as part of a multidisciplinary team, including CTI case managers, peers, and other support staff. The counselor will work closely with clients to address emotional, social, and psychological needs while supporting the overall goals of successful community reintegration. This role involves building trusting relationships, fostering coping strategies, and connecting clients with appropriate resources. WHAT YOU'LL DO • Conduct thorough assessments of clients’ emotional, psychological, and social needs at the beginning of the transition process., • Provide individualized support to clients based on their unique challenges, including developing coping strategies for managing stress, anxiety, and adjustment to community living., • Monitor clients' progress and adjust support plans as necessary throughout the intervention period., • Provide immediate emotional support during crises, including de-escalating situations and offering practical problem-solving strategies., • Assist clients in managing emotional distress during the critical transition period, focusing on stabilization and enhancing emotional well-being., • Offer counseling services to help clients address underlying psychological issues that may affect their transition., • Complete necessary documentation for legal, health, and social service purposes, ensuring compliance with privacy regulations (e.g., HIPAA)., • Help clients access community-based resources, such as housing, healthcare, employment, social services, and mental health treatment., • Advocate for clients by helping them navigate social service systems, including helping with paperwork, attending meetings, and ensuring they receive the services they need., • Support clients in developing life skills, such as budgeting, time management, and communication, that are necessary for successful community integration., • Empower clients to make decisions regarding their own care, fostering independence and self-sufficiency., • Provide psychoeducation to clients regarding mental health, substance use, coping mechanisms, and self-care., • Work closely with the CTI team (nurses, case managers, social workers, and other healthcare providers) to ensure that each client’s needs are being met., • Participate in regular team meetings to discuss client progress, challenges, and strategies for continued support., • Communicate regularly with other professionals involved in the client’s care to ensure a coordinated, team-based approach., • Promote a welcoming, inclusive, and non-judgmental environment for clients and for the team., • Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter., • Effectively utilize electronic systems including electronic documentation and reporting systems., • Provide education to other members of the Care Coordination Division and other JFS departments on Critical Time Intervention services., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required.QUALIFICATIONSEducation and Experience:, • Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor, (LMHC), or Licensed Marriage and Family Therapist (LMFT)., • Applicant must have active New York State licensure., • Strong communication and interpersonal skills with the ability to build rapport and trust with clients., • Ability to provide emotional support, conflict resolution, and crisis intervention in high-stress situations., • Knowledge of mental health, substance use, and housing systems, as well as community-based resources., • Strong problem-solving and decision-making skills., • Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment., • Ability to assess client needs and develop individualized care plans, • Familiarity with case management software and documentation systems, • Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems., • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways, • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision., • Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. (Anava), • Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change. (Chevrutah), • Trust - Work with integrity and be accountable and responsive to others to build a foundation of trust. (Eimun), • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k., • Physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff, clients, and others by phone and in person., • Competitive salary of $58,000 to $63,000 per year, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY Care Coordinators work in collaboration to ensure that Health Home consumers receive comprehensive care coordination. As part of the Children’s Health Home Team, the Care Coordinator is responsible for managing all aspects of care for child & family Health Home consumers which includes tracking and arranging appointments, working in partnership with treatment providers, offering consumer advocacy and education, and coordinating other aspects of the consumer's community services. RESPONSIBILITIES & DUTIES A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services. • Coordinate all services for assigned children’s caseload dependent on assessment of needs (High, Medium, or Low)., • Conduct home visits with clients and travels into the community to meet with clients in other community-based settings, including medical provider appointments, hospitals, residential settings, and other community service provider offices., • Administer CANS and utilize HCS (Health Commerce System), (MAPP & UAS) assessment tools and utilize results to link to additional needed services (Level II)., • Regularly obtains and documents consent on the DOH 5201 and DOH 5055 forms as appropriate., • Promote client rights and access to social service, social security, mental health, and other support services., • Conduct comprehensive assessment and develop a patient-centered Plan of Care to address client needs. Assist clients with achieving their goals, in accordance with the Plan of Care., • Complete crisis plan with all client on assigned caseload and review with client and their caregivers at least annually., • Conduct regular case review with client and members of the client’s care team to review the Plan of Care and address barriers that prevent client from meeting their Plan of Care goals., • Complete the monthly Children’s Billing Questionnaire for each client on their assigned caseload by the last business day of each month., • Coordinate care across the system including help in utilizing resources, accessing health related services, and overcoming barriers to clients obtaining needed medical care and social services., • Work directly with clients, family/caregivers, and discharge planners to assist in transition planning., • Assist client and caregivers with coordination of appointments including but not limited to scheduling, rescheduling, providing appointment reminders and arranging transportation., • Work closely with the interdisciplinary care team including primary care providers, MCO, medical specialists, mental health providers, residential services, substance abuse treatment program, etc., • Work collaboratively with schools and other educational providers to ensure client’s needs are met., • Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program., • Conduct timely follow-up with inpatient facilities and local emergency rooms upon client admission, coordinate with discharge planners, and ensure client linkage to after care with primary care provider and specialists., • Provide culturally appropriate and sensitive care coordination services to our diverse population, including the use of language line and other translation services and advocate for language access with providers., • Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter., • Effectively utilize electronic systems, including Netsmart, HEALTHeLink, PSYCKES, and ePACES., • Maintain on-going communication with program manager about their assigned caseload and seek out supervisory support when needed., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required. Education and Experience: • Bachelor’s Degree in relevant discipline required; social work or other behavioral related area preferred., • Experience in care coordination/ care management highly preferable., • Familiarity with electronic health record management system a plus., • Familiarity with community linkage resources helpful., • Ability to effectively provide care management services, responding supportively and with persistence to the client families and demonstration of an understanding of the community and available resources., • Willingness to work within the community, complete home visits and directly transport clients., • Ability to occasionally work outside normal work hours to meet client / outreach needs., • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean NYS driver’s license and be sufficiently self-insured with liability insurance in the amount of $100,000/$300,000., • Light physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff and others by phone and in person., • Competitive salary of $23.00 to $25.00 per hour, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.