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Job DescriptionAbout the Role We are seeking an experienced Order-to-Cash UAT Lead to join a mission-critical eCommerce platform program with one of the most innovative technology organizations in the world. This is a hands-on, high-visibility role at the heart of a next-generation subscriber commerce platform — a platform that powers order management, provisioning, billing, and financial integration at massive scale. As the UAT Lead, you will drive the planning, coordination, and execution of end-to-end User Acceptance Testing (UAT) across complex Order-to-Cash workflows, ensuring new features and releases meet both business and technical requirements. You’ll partner closely with engineering, QA, product, and finance teams to deliver seamless, high-quality customer experiences from order initiation through billing and fulfillment. Required Qualifications • 5+ years of hands-on experience leading UAT or QA efforts in complex eCommerce or subscription platform environments., • Proven expertise in Order-to-Cash workflows, including order management, provisioning, billing, invoicing, and payment processing., • Experience with financial systems integrations (Oracle, SAP, or similar ERP platforms)., • Strong background in test case design, execution, defect management, and UAT coordination., • Familiarity with tools such as JIRA, Confluence, and Postman; experience with test automation is a plus., • Strong analytical and problem-solving skills with keen attention to detail., • Excellent communication skills with the ability to work cross-functionally and present results clearly to both technical and business audiences., • Experience working in Agile/Scrum environments. Let me know if you are comfortable with the JD. Powered by JazzHR ygHxeYh8JT

Job DescriptionSalary: $150,000 - $200,000 ARK: Survival Evolved - Sr. Engine Programmer - Seattle, WA Studio Wildcard, creators of the smash indie hit ARK: Survival Evolved, was founded in 2014 by industry veterans Jeremy Stieglitz and Jesse Rapczak. ARK is the most successful Steam Early Access and Xbox Game Preview title ever and continues to break industry records on consoles and PC. We are looking for an experienced engine programmer to help improve existing (and create new) engine tools on the ARK IP. Responsibilities: • Collaborate with cross discipline team members to develop timed releases on multiple platforms including Xbox and PlayStation, • Communicate with other developers within the team to improve the existing development pipelines Requirements: • Minimum 5 years experience as an engineer, 2 of which must include game development, • Strong Understanding of C++, • Significant Experience working with Unreal Engine, • Familiarity with build systems, build processes, and build automation such as Jenkins Recommended Skills: • Experience with Unreal Engine at a low level, • Familiarity with engineering on platforms other than PC, • Familiarity with Xbox and PlayStation development including Certification Requirement(s) resolution Pluses: • Fan of the ARK franchise, • Experience in one or more of the following categories:, • Graphics, • Audio including Voice Chat, • Networking for Games, • Cybersecurity, • Experience with planning software including JIRA, • Degree in computer science or similar discipline Required Application Materials: • Resume About The Game ARK: Survival Evolved takes on the survival genre with a unique blend of emergent multiplayer cooperation and competition. Players must hunt, harvest, craft, research technology, and build shelters to protect against punishing climate conditions, dangerous wildlife, and potential enemies. Tame and ride one of nearly 100 prehistoric beasts, including gargantuan creatures on a scale never before seen in video games! Fly a Pterodactyl squadron over the snow-capped mountains, race through the deep jungle with a pack of trained Raptors, tromp through a fortified enemy base along a convoy of gigantic Brontosaurus, or chase down prey on the back of a raging T-Rex. Equal Opportunity Employer Wildcard is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, pregnancy, sexual orientation, or any other characteristics protected by applicable laws, regulations or ordinances. If you need assistance and/or reasonable accommodations due to disability during the application or the recruiting process, please let us know. Pay Transparency Information The expected annual base pay range(s) for this position vary based on a variety of factors, which include: (but aren't limited to) skills, competencies, qualifications, knowledge, and experience. Each pay range is only relevant to those residing in WA state and can vary based on geographical location. Wildcard Benefits We pay 100% of all premiums for the employee and discounted rates for dependent premiums. Our coverage includes Medical (5 different plans to choose from), Dental, Vision, Short Term and Long Term Disability, Life Insurance, 401(k) option, 100% covered Parental Leave, PTO, Paid Holidays, Unlimited Sick Time, and FSA/ HSA options remote work

Job DescriptionImagine a world where illness is optional. At Viome, we aim to digitize, decode, and decipher human biology to prevent, treat, and cure chronic diseases and cancer. To enhance our understanding of the origin and progression of diseases, we use a systems biology approach combined with mRNA analysis and our state-of-the-art artificial intelligence platform. Viome has the world’s largest mRNA gene expression database. Our direct-to-consumer service analyzes gene expressions (mRNA) to provide individuals with health insights and precision nutrition to live a healthier life. This platform of >1,000,000 samples enables us to enhance our understanding of human biology as a system to develop predictive biomarkers, precision diagnostics, and precision therapeutics to prevent and intercept chronic diseases. Viome seeks a dynamic and highly skilled Precision Nutrition Product Formulator to join our multidisciplinary science and product innovation team. The ideal candidate will bring deep expertise in nutrition science, dietary supplements, and functional ingredients to help advance Viome’s personalized health offerings. You’ll play a critical role in supplement and product formulation, AI-driven product logic, customer education, and cross-functional project execution.Responsibilities • Product Innovation & Development, • Collaborate with partners to develop, maintain, and refine novel personalized supplement and biotic products such as lozenges, capsules, toothpastes, RTM drink mixes, and functional foods., • Lead formulation updates, sensory testing, ingredient sourcing, and product documentation for supplements and functional foods., • Manage external vendor relationships to ensure quality, compliance, and innovation alignment., • Coordinate cross-functional teams on product launch readiness, forecasting, product labeling, and product education., • Curate and maintain a knowledge base of clinically supported foods and supplement ingredients., • Stay abreast of emerging trends, regulatory changes, and new ingredient innovations in the dietary supplement and personalized health space., • Conduct regular reviews and lead efforts in ongoing quality, cost, and efficacy improvements., • Collaborate with engineering and data science teams to implement and validate updates., • Customer-Facing Science & Education, • Respond to customer and internal inquiries related to nutrition, test results, and personalized supplement products., • Represent Viome in live product education sessions, Q&As, webinars, and community events., • Develop and deliver internal training, product launch content, and marketing support based on science-backed insights.Qualifications, • Required Skills & Experience, • Master’s degree or PhD in Nutrition Science, Biochemistry, or related field (or equivalent practical experience)., • 5+ years of experience in dietary supplement formulation and product development., • Expertise in ingredient sourcing, product claims substantiation, and compliance labeling., • Experience taking a dietary supplement product from concept to launch., • Strong analytical skills; able to manage large datasets using spreadsheets and SQL., • Experience using tools like Google Suite, Jira, Confluence, and Slack., • Solid understanding of AI-driven wellness platforms and digital health applications., • Effective communicator and science educator—comfortable speaking on camera and engaging diverse audiences., • Familiarity with regulatory standards for dietary supplements (DSHEA, FDA guidelines, etc.)., • Preferred Qualifications, • Familiarity with functional medicine concepts and practices, • Knowledge of systems biology, microbiome science, metagenomics, or metatranscriptomics

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: What will I be doing? • Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue., • Drive demos, walk-through and solution reviews with customers., • Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations., • Configure Zenoti to meet customer business scenarios, • Identify risks based on current product capabilities; define and implement mitigation plans, • Address customer issues and concerns in a timely fashion to ensure customer satisfaction, • In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service., • Stay up-to-date with product knowledge, business flow, sales process, and market dynamics., • To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios., • Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products., • Ensure the adherence to SLAs, and key metrics according to the organization's goals and objectives, • 1+ years of experience in Implementation and support of Enterprise products, • Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions., • Strong verbal and written communication skills, especially in the areas of requirements and solution documentation., • Ability to manage and work across multiple projects., • Strong ability to demo/train and deliver excellent customer presentations., • Strong logical, analytical and problem-solving skills, • Open to travel on short notice to customer locations when required, • Good to have knowledge of Web Design using HTML, JavaScript, • Good understanding of MS Office, JIRA, Basecamp applications, • Ability to learn new skills and operate in a fast-paced and changing environment., • Experience in the wellness/spa industry a plus., • Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. BenefitsAt Zenoti, we believe that when people feel good, they can do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, and a supportive and dynamic work environment, and encourage our employees to balance life, work, and well-being. We offer all our employees: • Medical, dental, and vision coverage, • Participation in the company 401k plan, • Paid parental leave, • Unlimited paid time off, • Flexible work hours Zenoti Pay Range$69,600—$80,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description Belva, Inc. is a dynamic and innovative AI start-up passionate about bringing cutting-edge products to market. We prioritize a driven mindset and substantial experience for this critical leadership role. Position Overview: We are seeking an experienced and highly skilled Full-Stack Project Lead Engineer to join our team. The ideal candidate will have a strong background in full-stack software development, proven leadership abilities, and a passion for managing and delivering complex technical projects. This role requires a strategic thinker with a hands-on approach to lead our development team, manage direct reports, and make high-impact decisions daily. Key Responsibilities: • Lead and manage full-stack development projects from conception to deployment., • Collaborate with cross-functional teams to define project requirements and deliver high-quality solutions., • Work and communicate with CTO to ensure projects are progressing according to plan., • Help plan and create new features and offerings., • Oversee and contribute to the development of web applications using modern programming languages and frameworks., • Ensure projects are delivered on time, within scope, and within budget., • Implement best practices in coding, testing, and deployment., • Mentor and guide developers, fostering a collaborative and innovative team environment., • Utilize Agile methodologies and project management tools to manage project timelines and deliverables., • Make high-impact decisions and provide strategic direction to the development team., • Stay current with industry trends and technologies to ensure our tech stack remains cutting-edge. Qualifications: • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field., • Minimum of 8+ years of experience in full-stack software development, with at least 2+ years in a leadership or management role., • Proven track record of managing and delivering complex technical projects on time and within budget., • Proficiency in modern programming languages, with an emphasis on Python, JavaScript/TypeScript, and Java., • Minimum of 5+ years of experience with software development frameworks and tools (e.g., React, Angular, Node.js, Docker, and Kubernetes)., • Strong understanding of database management systems (SQL and NoSQL)., • Solid experience with Agile methodologies and project management tools (e.g., Jira)., • Knowledge of cloud platforms with a strong emphasis on AWS., • Minimum of 2+ years of experience in LLM, AI, and ML., • Demonstrated ability to manage direct reports and make strategic, high-impact decisions. Why Join Belva, Inc.: • Be part of a passionate and energetic team., • Opportunities for growth and development., • Work in an innovative and dynamic environment., • Contribute to exciting projects and see the impact of your work. Belva, Inc. is an equal opportunity employer. We committed to creating an inclusive environment for all employees. Company DescriptionAI telecommunicationsAI telecommunications

Job Description We are seeking a talented and experienced AI / ML Engineer to join our team. We’re a trailblazing A.I. Telecommunications company, searching for an individual who can lead the charge in AI / ML solutions that make an impact in the lives of millions. Role and Responsibilities: We are seeking a AI / ML Engineer to join our backend python team at Belva. As an AI / ML Engineer, you will work closely with our ML and Data Engineers to turn Machine Learning models and data pipelines into robust software applications. You will play a central role in designing and developing our core AI / ML solutions. The ideal candidate should have at least 2 years of experience as an AI / ML Engineer in production environments. You must have a solid understanding LLM prompt development, You will be working as a part of a highly experienced and fast moving team of passionate product builders. Duties / Responsibilities: • 2+ years industry experience, • Strong expertise in C++ and Python, • Experience in natural language processing / machine translation / text-to-speech, • Experience in deploying user-facing machine learning systems in production, • Experience in Machine Learning algorithms and hands-on experience with ML toolkits like TensorFlow or PyTorch is a plus, • Outstanding spoken and written communication skills, • Highly motivated, creative, organized and a strong problem solver, • Bachelor's degree in Computer Science, Software Engineering, or a related technical field., • Minimum of 2 years of professional experience as an AI / ML Engineer in production environments., • Solid understanding of Python deployment best practices, including dependency management, virtual environments, containerization, etc., • Solid knowledge of continuous integration and continuous deployment (CI/CD) practices and the ability to set up and manage automated deployment pipelines., • Proven track record of delivering high-quality, production-grade software solutions in a fast-moving team environment., • Work with other teams (i.e., Product, PM, etc.) to ensure delivered code meets specifications based on functional/technical specifications., • Must be a Citizen or Green Card Holder and live in the United States, • B.S. in Computer Science or equivalent experience, • 2+ years of professional experience as an AI / ML Engineer., • Excellent problem-solving skills and the ability to tackle complex challenges., • Prior experience in leadership or mentorship roles is a plus., • Strong verbal and written communication skills., • Experience with database systems such as PostgreSQL and MongoDB., • Experience with orchestration tools such as Kubernetes is desirable., • Industry Leadership: Become a key player in a pioneering A.I. Telecommunications company that is an upcoming industry leader., • Meaningful Impact: Contribute to the creation of accessible and flexible A.I. Telecommunications solutions that empower customers and businesses.

Job Description Robert Half is searching for a GRC Security Analyst to join an online brokerage company based in Bellevue, WA. This GRC Security Analyst will be responsible for managing exception policies, conducting risk assessments, and ensuring compliance with cybersecurity standards. This position is a 6 month contract opportunity with the potential to extend and is 100% Remote. Apply today! Details: Schedule: Monday - Friday Core Hours (Flexible) Duration: 6 month contract with the potential to extend Location: Remote - Anywhere in the U.S. • Oversee the policy exception lifecycle, including intake, triage, risk evaluation, approvals, and ongoing monitoring., • Ensure submitted requests are accurate, complete, and contain high-quality data for effective processing., • Apply thorough knowledge of security risk ratings in accordance with organizational guidelines and business needs., • Collaborate with the Program Lead to track operational metrics and prepare detailed reports., • Conduct control testing focused on cybersecurity risks, documenting procedures, results, and remediation actions., • Work closely with control owners to validate the design and operational effectiveness of controls., • Maintain and update organizational documentation, procedures, and control language to reflect current standards., • Support routine operational tasks, housekeeping, and initiatives aimed at process improvement., • Explore automation solutions for exception management and control testing workflows., • Utilize tools such as LogicGate, ServiceNow, and JIRA to streamline operational processes., • 5+ years of experience in a Security Analyst position or related role., • Strong Fundamental knowledge of Cybersecurity and GRC standards., • Proficient in Exception testing lifecycle., • Experienced in Risk Management & Control Testing, • Automation solutions in Exceptions and control testing, • Experienced in tools such as LogicGate, ServiceNow, and JIRA for tracking purposes.

Job Description In this role, you’ll play a key part in supporting simulation workflows by curating data, troubleshooting pipeline issues, and driving process improvements that enhance both quality and efficiency. You’ll be at the intersection of data operations and simulation technology, ensuring that the systems behind advanced mobility solutions run smoothly and reliably. We’re looking for someone with 2–3 years of experience in data operations or technical workflows who thrives on problem-solving, improving processes, and working with cutting-edge simulation tools. What You’ll Do • Curate & Validate Data: Prepare and quality-check data for simulation evaluations, identifying requirements gaps and collaborating with stakeholders to close them., • Become a Pipeline Expert: Gain deep expertise in our simulation pipeline so you can quickly triage and resolve issues., • Analyze & Document: Support data analysis and create supplemental documentation that strengthens workflows and knowledge sharing., • Improve Processes: Spot inefficiencies, propose solutions, and advocate for improvements that reduce manual effort and boost quality., • 2–3 years of experience in data entry, annotation, labeling, QA/QC, or technical operations., • Familiarity with simulation software, mapping tools, or other 3D applications., • Organized, thorough, and detail-oriented, with strong verbal and written communication skills., • Proven ability to own process quality and continuously improve workflows., • Comfortable using Slack, GSuite, and Jira for collaboration and tracking., • Experience in Auto or Tech industries, particularly with simulation, is a strong plus., • Hybrid, • $58 - $65 per hour, • 9-6 Monday -Friday but there is flexibility on the hours worked daily. Onsite days are Tues-Thursday

Job Description Immigration / Work Authorization Notice: At this time, iSpot does not provide visa sponsorship or immigration support for this role. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. iSpot competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle's hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great. About iSpot: At iSpot, we empower advertisers to measure the true impact of their TV and streaming campaigns—from concept through airing to conversion. Our fast, accurate, and actionable measurement and attribution solutions enable advertisers to evaluate creative effectiveness, optimize media plans, and attribute results across platforms, all while benchmarking against competitors and historical data. With real-time performance insights seamlessly integrated across linear and streaming TV, iSpot equips advertisers to make swift, confident decisions that drive impactful business results. About the Team: Our Client Data Science team is dedicated to delivering invaluable insights and reports to our clients. We thrive on innovation, employing cutting-edge techniques that empower our clients to advance their businesses. Comprising Analysts, Data Scientists, and Engineers, our team brings a deep understanding of the media landscape, advanced data science techniques, and strong coding skills, all fueled by a passion for growth. About the Role: We are seeking a passionate Lead Data Analyst to join our dynamic Client Data Science team. In this role, you will design and develop custom reports tailored to our iSpot clients, providing them with the insights they need to succeed. We're looking for someone who shares our obsession with data accuracy and possesses an insatiable curiosity for learning and tackling challenging goals in a fast-paced environment. Join us in this collaborative environment, where your contributions will help drive innovation and push the boundaries of the media industry. We can't wait to see how you'll make an impact! Responsibilities: As a key member of the Client Data Science team, you will be responsible for a variety of critical tasks, including: • Collaborating on complex problems, both independently and as part of a team, while writing and optimizing R, Python, or SQL scripts for effective data processing., • Adapting existing tools and methods to meet evolving needs, balancing workloads across various projects, and leveraging solid machine learning and statistical skills to inform data-driven decisions., • Collecting, aggregating, and manipulating data from multiple sources, applying analytical techniques to derive insights, and creating clear visualizations or reports., • Engaging with internal and external teams to clarify requirements, address challenges, and develop tailored solutions, while documenting project status and updates in tools like JIRA., • 5% People Mentorship, • 30% Project Leadership, • 15% Strategy, Planning and Prioritization, • 5% Internal or Client Collaboration, • Experience: 7+ years of experience in Analytics, Data Science, or related field, • Education: Bachelor's degree in a quantitative or social science field, Master's/PhD preferred, • Coding Experience: 5+ years coding experience and 4+ years coding specifically in R, Python, or SQL;, • Coding Skill: Advanced coding skill in R, Python, or SQL;, • Leadership Experience: 4+ year of project leadership;, • Technical Knowledge: Advanced knowledge of Analytics, Statistics, and a BI software; iSpot's Client Data Science team expects all candidates to have a range of soft skills, including but not limited to: critical thinking, attention to detail, and effective communication. Additionally, the following soft skills are required for success in this role: Intellectual curiosity; Willingness to test new approaches; Mentor mentality; Knowledge sharing. Target cash compensation range: $124,000 - 158,000 USD Annually We are committed to providing competitive, market-informed compensation. The cash compensation above includes base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles. In addition to cash compensation, all full time iSpotters are eligible to participate in iSpot's equity plan to receive stock options. Non-exempt roles will also be eligible for (pre-approved) overtime pay. Individual compensation packages are influenced by different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. For more information on total rewards package, go HERE Hybrid & Flexible Workplace Policy iSpot supports a hybrid and flexible workplace. Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee. A hybrid work schedule indicates that you work in the office some days and work from home other days. The best hybrid workplaces allow for flexibility while also encouraging consistency. Those local or living in surrounding areas to one of our offices (Bellevue, WA; El Segundo, CA; New York, NY) will work a hybrid schedule, coming into their local office 1-3 days a week. While those in a role, not office-based and located further away from our offices, will work a fully remote schedule. If you have questions regarding exact details of our hybrid & flexible workplace policy, please let your recruiter know and they will discuss with you further. #LI-Remote If you don't feel you met every single requirement for the role, don't rule yourself out. Please apply anyway! iSpot is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our HR team. California Residents applying for positions at iSpot can access our California Consumer Privacy Act here.

Job DescriptionABOUT ARTERA Our Mission: Make healthcare #1 in customer service. What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. Our Impact: Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider. Are you a naturally curious, energetic problem-solver who thrives on helping people succeed? We're looking for a Customer Support Specialist to be a critical bridge between our customers and our product. In this role, you won't just answer questions—you'll dive deep to understand root causes, transform complex issues into simple solutions, and deliver a truly world-class support experience. You'll work directly with our Manager of Customer Support and collaborate with a passionate, expert team that celebrates wins and works together on challenges. This position is more than a stepping stone; it's a launchpad for your career. This experience will give you unparalleled, firsthand insight into customer challenges and product functionality, preparing you for higher-level roles in a variety of high-demand fields.Responsibilities • Become a Product Expert: Quickly master our SaaS platform and a suite of internal troubleshooting and business analytics tools to accurately diagnose, resolve, and articulate solutions for complex technical challenges., • Own the Solution: Manage and drive to completion a queue of customer support items, focusing on root-cause analysis and clear, concise documentation of every resolution., • The Voice of the Customer: Serve as a critical feedback loop to our Customer Success, Product and Engineering teams, providing direct, data-informed insights on product performance., • Strategic Escalation: Know when and how to strategically hand off critical, unresolved issues to specialized internal teams, including software engineers and customer success leaders, ensuring a seamless experience for the customer., • Process Innovator: Actively identify gaps and propose improvements for our customer support processes, tools, and technologies to increase team efficiency and customer satisfaction., • Documentation & Knowledge Sharing: Collaborate with the Customer Success team to create and maintain high-quality knowledge base articles and documentation that clearly explain key product functionality for both internal and external use., • Master of Prioritization: Expertly prioritize and manage multiple concurrent complex cases, ensuring that urgent issues are resolved quickly while maintaining progress on ongoing projects.Requirements, • 2+ Years of Experience: Proven track record with 2 or more years of experience in a customer-facing support role (e.g., Customer Support, Technical Support, or Customer Success), preferably within a cloud-based SaaS or IT environment., • Technical Troubleshooting: Demonstrated ability to perform robust technical troubleshooting across various domains, including browser/web-based applications, database concepts (SQL knowledge is a plus), and telecommunication technologies., • Customer-Centric Background: A genuine passion for delivering exceptional service and prioritizing the customer experience in every interaction., • Ticketing System Proficiency: Hands-on experience using a major ticketing system (e.g., Salesforce Service Cloud, Jira, Zendesk) to manage, track, and resolve support cases., • Organizational Excellence: Strong attention to detail, highly organized, and an ability to multitask effectively while managing a high volume of complex items simultaneously., • Availability: Able to work during standard business hours, Monday through Friday, 8:00 AM – 5:00 PM PDT.Bonus, • Healthcare Technology Expertise: Direct experience working within a healthcare-related field or with Healthcare IT systems., • Healthcare Interface Knowledge: Familiarity with healthcare interface standards, particularly HL7, as well as common EHR/EMR systems like Cerner, Meditech, or Ochin.

The Facility Access & Day Porter Assistant will play a key role in ensuring secure and efficient building access in alignment with our Facility Access and Security Procedure. Serving as the first point of contact for all vendors, facilities suppliers, and maintenance personnel, this individual will represent our client with professionalism and attentiveness. Responsibilities include the care, organization, and upkeep of front main lobby, conference rooms, and common spaces. Assist with inventory for common areas, breakrooms, and copy rooms. This role is responsible for providing access control in accordance with procedures. Responsibilities: • Managing flow of the front desk, including greeting, assisting guests, and ensuring client’s Facility Access and Security Procedure(s) are followed., • Assist with facility related tasks including requests from staff via our service desk portal, JIRA as well as general administrative tasks., • Assist meeting and event coordinator(s) with meeting logistics for client’s conference rooms including conference room scheduling, delivery of catering, set up and clean up conference rooms., • Assist with on-boarding and off-boarding staff and directing guests or vendors to various areas within the facilities., • Responsible for stocking, organizing, cleaning and maintaining common areas, including regularly scheduled cleaning of refrigerators, coffee machines, microwaves, and appliances., • Responsible for doing inventory in preparation for ordering supplies and food., • Receipt and distribution of mail, including packages and inter-office mail, and assisting with shipping items., • Learn and understand the nature of the business to provide value-added service and enhance vendor relationships., • This individual will assist with and be a part of the Emergency Response Team., • Lead efforts in weekly, quarterly, and yearly cleanliness of the breakroom and conference rooms., • Utilizing Maptician, assist staff with reserving “hotel” desks, as well as the float offices to specific approved staff., • Flexibility to travel between Bellevue and Everett in a consistent manner to provide additional support or fill-in as needed., • Other duties as assigned Key Qualifications and Skills: • 1-3 years’ experience front desk reception experience (high volume is a plus ex: doctors/dentist office), • Customer service based/ hospitality centered and focused., • Self-starter mindset with light administrative tasks and room for growth., • Reliable and dependable: ability to work a wide range of hours 6:30am-5:30pm., • High school diploma required, with AA preferred. Equivalent experience will be accepted., • Very good oral and written communication skills., • Proficient in MS Word, Excel, Outlook, and PowerPoint., • Knowledge of JIRA service desk, Maptician, and Confluence is a plus., • Proficient grammatical, editing, and proofreading skills., • Proficient organizational and prioritization skills., • Demonstrated skills in attention to detail., • Ability to problem-solve, prioritize, and be flexible., • Ability to conduct and present oneself in a professional manner with both internal and external clients and personnel., • Proven ability to work independently with little or no supervision., • Ability to recognize needs and exercise good judgment in how and when to take initiative to accomplish tasks., • Capable of maintaining composure and diplomacy when interacting with various staff., • The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect and a desire to foster teamwork. Strong communication skills desired., • Actual position starting level and title will be determined based on assessment of qualifications.

Our client is seeking to contract with a highly capable and motivated Learning Management System (LMS) Training Assistant to support management and administration of the client’s LMS and training helpdesk. This individual will support managing electronic records for employee training and ensuring records alignment between the electronic document management system (EDMS) and LMS. Responsibilities: • Manage the department Service Desk by assigning and resolving service request tickets, including troubleshooting LMS issues, verifying user data, and modifying user learning plans., • Perform basic LMS administration activities, including assigning training, granting credit, and generating reports., • Process and maintain training documents and records in accordance with company procedures., • Assist with standard operating document revisions., • Maintain department websites and online Knowledge Base Articles., • Maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, suppliers, co-workers, and management., • Perform other administrative duties as assigned. Key Qualifications and Skills: • Associates degree; or equivalent combination of education and experience., • Minimum three (3) years of office or LMS administrator experience within a regulated industry preferred, • Experience with SAP SuccessFactors Learning preferred., • Experience with Atlassian products (Jira and Confluence) preferred., • Proficient in Microsoft Office products., • Demonstrated interpersonal skills and professional demeanor when interacting with a wide variety of stakeholders., • Demonstrated ability to work independently with little oversight or supervision., • Ability to work in a challenging/dynamic environment while demonstrating organizational and problem-solving skills., • Excellent attention to detail in writing and reviewing documents, such as procedures and training material., • Possess a high degree of trust and integrity, communicate openly and display respect and a desire to foster teamwork., • Actual position starting level and title will be determined based on assessment of qualifications.

Position Overview: System One is seeking a Facility Access & Day Porter Assistant to support front desk operations, access control, and common area upkeep across both Bellevue and Everett offices. This position serves as the first point of contact for visitors, vendors, and facilities-related personnel, ensuring a secure, professional, and welcoming environment in line with the Facility Access and Security Procedure. This individual will play a critical role in maintaining smooth daily operations, assisting with administrative and logistical support, and promoting a clean, organized, and customer-focused workplace. Key Responsibilities: Manage front desk operations, greet and assist visitors, and ensure compliance with security/access protocols Support facility-related service requests via JIRA ticketing system Coordinate meeting logistics, including room scheduling, catering delivery, and post-event cleanup Assist with onboarding/offboarding by directing guests and staff to proper locations and facilitating facility access Maintain common areas (lobbies, conference rooms, breakrooms, copy rooms), including cleaning and restocking supplies Regular cleaning of refrigerators, coffee machines, microwaves, and other shared appliances Conduct inventory tracking for ordering supplies and refreshments Manage incoming/outgoing mail, packages, and internal deliveries Help staff with desk and office reservations using Maptician Serve as a member of the Emergency Response Team Travel regularly between Bellevue and Everett to provide consistent support Lead quarterly and annual cleaning initiatives for designated areas Perform other administrative or facilities-related duties as assigned Required Qualifications and Skills: 1–3 years of front desk or receptionist experience (high-volume environments preferred) Strong customer service mindset, hospitality-driven approach Ability to take initiative and manage light administrative responsibilities independently Dependable, flexible availability between 6:30 AM – 5:30 PM High school diploma required; associate degree preferred (or equivalent experience) Proficient in Microsoft Word, Excel, Outlook, and PowerPoint Excellent verbal and written communication skills Strong attention to detail, organization, and time management Experience with JIRA, Confluence, and Maptician is a plus Ability to maintain professionalism and confidentiality when interacting with internal and external contacts Strong problem-solving skills and the ability to prioritize in a fast-paced environment Demonstrated ability to work independently with minimal supervision Comfortable interacting with staff at all levels and responding to facility needs in real time High level of integrity and a collaborative, team-focused mindset Physical and Work Conditions: Motor Abilities: Sitting or standing for extended periods; bending/stooping; fine motor control and gripping Physical Requirements: Minimal exertion; ability to safely lift up to 30 lbs Repetitive Work: Prolonged (e.g., typing, administrative tasks) Special Senses: Visual and auditory attention required Work Conditions: Standard office environment, frequent keyboard use, occasional stairs Travel: Local travel between Bellevue and Everett offices as needed (0–5%) System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M- #LI- #DI- Ref: #161-Managed Staffing Charlotte

About Ascendion: Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion | Engineering to elevate life: We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: • Build the coolest tech for world’s leading brands, • Solve complex problems - and learn new skills, • Experience the power of transforming digital engineering for Fortune 500 clients, • Master your craft with leading training programs and hands-on experience Experience a community of change-makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. About the Role: • The Engagement Manager is responsible for overseeing service delivery and contractor engagement across marketing technology and operations initiatives., • This role is centred on aligning marketing workflows and SDLC processes to drive operational efficiency, campaign excellence, and stakeholder satisfaction., • The ideal candidate has deep experience in marketing program delivery, understands digital marketing tools and systems, and can navigate the full software development lifecycle to ensure executional success. Job Title: Engagement Manager Responsibilities Program Execution & Stakeholder Collaboration • Engage with stakeholders to understand their operational and compliance needs related to AI and GenAI solutions., • Apply design thinking to optimize service delivery and guide clients on the best utilization of AI applications., • Ensure delivery methodologies align with industry-specific requirements, such as AI governance, data privacy, and ethical AI frameworks., • Conduct regular business reviews (MBRs/QBRs) to assess project health, risks, dependencies, and expansion opportunities., • Manage cross-functional teams to ensure alignment between engineering, data science, IT, and business teams., • Maintain strict quality control and adherence to AI safety and regulatory standards in all service engagements., • Oversee accurate financial tracking, including cost projections, project burn rates, and profitability assessments., • Align service delivery with customer business objectives, ensuring alignment with AI-driven strategies and value realization., • Serve as a trusted advisor for clients, ensuring proactive issue resolution and long-term partnership development., • Collect and analyze qualitative and quantitative data to enhance customer engagement and improve AI service models., • Collaborate with Sales, Business Development, and Account Management teams to identify opportunities for strategic growth and solution expansion., • Drive adoption of emerging AI technologies (e.g., LLMs, computer vision, NLP, reinforcement learning, automation)., • Mentor and coach cross-disciplinary teams, ensuring a high-performance culture within AI solution delivery., • Champion a collaborative approach to drive accountability and ownership across delivery teams., • Promote innovation and continuous improvement in AI methodologies, leveraging lessons learned from previous engagements., • Recognize and reward team successes to boost morale and engagement. Minimum Qualifications: • Marketing Expertise: Strong understanding of digital marketing programs, campaign operations, customer engagement, and martech tooling, • SDLC Experience: Familiarity with software development practices and lifecycle management in a marketing or customer experience context, • Program Management: Proven experience managing multiple marketing or technical initiatives concurrently, ideally in a fast-paced tech or e-commerce environment, • Communication & Influence: Ability to interface with stakeholders across marketing, engineering, product, and leadership with clarity and confidence, • Tools & Platforms: Experience with project management and marketing systems such as Jira, Asana, Adobe Experience Cloud, Salesforce Marketing Cloud, or similar Location: 100% Onsite in Seattle, WA Salary Range: The salary for this position is between $110K/year- $140K/Year. Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertain to the City/ State] [10-15 day of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System] Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Job Description Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you've been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results Join Us, Concentric - "Your World Secured" We are currently looking to hire a Site Security Specialist to join our team (embedded with our client in Seattle, WA)! JOB DESCRIPTION The Site Security Specialist will serve a critical security function while maintaining a customer service-focused approach. The individual will maintain access control, support incident management, assist in coordinating emergency response, and will be the first point of contact for team member's guests. RESPONSIBILITIES • As necessary, monitor access control technology and other security tools, support help tickets, and facilitate guest visits., • Maintain building-specific security incident escalation procedures for different work areas and standardize them across all suites., • Build and maintain business relationships with facility and building management personnel, vendors, and external security partners, including local law enforcement., • Liaise and support internal coordination efforts and training objectives for corporate safety team members., • Maintain and audit a log of all-suite security incidents and projects., • Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy, • High ethical standards with proven ability to handle highly confidential and sensitive information; excellent judgment, discretion, and diplomacy, • Excellent written and verbal communication skills, including comfort level in interfacing with senior company leadership, • Skilled in synthesizing facts, concepts, and principles, • Emotional intelligence and a customer-focused approach status., • Proficient with Apple (MAC) Hardware & Google Suite Software., • Ability to travel 5% of the time, • This is a full-time position working onsite Monday through Friday at our client's Seattle Waterfront location., • Experience preferably in security, law enforcement, or military discipline, • Bachelor's Degree in a related field, • Point 1/S2, • JIRA, • ProxyClick, • Security Operations Center experience preferred, • 100% Employer paid medical, dental, and vision benefits, • Medical selection of PPO or HDHP, including HSA employer contribution, • Medical FSA, • Dependent Care FSA, • Employer-paid insurance: life, STD, LTD, and AD&D, • 401k including employer match & immediate vesting, • 11 paid holidays, • Paid leave (vacation, sick, parental), • Annual Health & Wellness Benefit, • Generous Fertility/Adoption benefit, • National discount employee program, • Employee Assistance Program for personal needs Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.

Job Title: LMS Training Assistant Type: 12-month Contract Compensation: $26 - $50 hourly Contractor Work Model: Remote Job Summary: As the LMS Training Assistant, you will play a crucial role in the management and administration of a Learning Management System. Your primary responsibilities will involve maintaining electronic training records, troubleshooting LMS issues, and ensuring alignment between our Electronic Document Management System (EDMS) and LMS. This position requires a detail-oriented professional who thrives in a collaborative environment and is dedicated to fostering a positive learning atmosphere. Key Responsibilities: Oversee the department Service Desk, efficiently assigning and resolving service request tickets related to LMS issues, verifying user data, and updating user learning plans. Perform essential LMS administration tasks, including assigning training modules, granting credits, and generating insightful reports. Process and maintain training documents and records per company policies, ensuring accuracy and compliance. Assist in revising standard operating documents to enhance operational effectiveness. Manage department websites and contribute to the creation and upkeep of online Knowledge Base Articles. Cultivate a positive work environment by maintaining productive relationships with customers, suppliers, co-workers, and management. Undertake additional administrative duties as required to support team objectives. Key Qualifications and Skills: Associate's degree or equivalent combination of education and experience. A minimum of three (3) years of experience in an office or LMS administrator role within a regulated industry is preferred. Familiarity with SAP SuccessFactors Learning and Atlassian products (Jira and Confluence) is a plus. Proficient in Microsoft Office Suite, with strong skills in Word, Excel, and PowerPoint. Excellent interpersonal skills and a professional demeanor in interactions with diverse stakeholders. Proven ability to work independently, exercise sound judgment, and maintain focus amid a dynamic work environment. Exceptional attention to detail, particularly in writing and reviewing documents such as procedures and training materials. A high degree of trust and integrity, with a commitment to open communication and fostering teamwork. Work Environment: This position requires sitting/standing for extended periods and performing tasks that involve bending, grasping, and fine motor control. Physical requirements are minimal, but the ability to safely lift up to 25 pounds is necessary. The role primarily involves desk work, and travel requirements are minimal (0-5%). System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: #161-Managed Staffing Charlotte

Job Description Unilever Prestige is the Luxury Beauty division of Unilever that holds nine companies/brands: Dermalogica, Kate Somerville, Murad, Living Proof, Hourglass, Tatcha, Paula’s Choice, K18 and Garancia. The businesses have a global footprint, are omni-channel in nature and with a heavy index to e-commerce and direct to consumer offerings. Our brands blend luxury physical in-store experiences with digitalized e-commerce offerings including digital technologies embedded within product offerings. It operates a unique organizational model that places high emphasis on independence, entrepreneurship, and speed, all rooted in individual breadth and depth of capability. The division is one of Unilever’s key strategic bets and has seen consistent double-digit growth through both organic and M&A growth. About the Role Unilever Prestige is seeking a driven and collaborative Atlassian Administrator with 3–5+ years of experience to help manage and evolve our Atlassian stack, with a focus on governance, scalability, and end-user experience. The ideal candidate will have experience in similar CPG organizations and be proficient in the Atlassian toolset, specifically Jira Work Management, Jira Service Management, and Confluence. You should be comfortable owning tool configurations, solving real user problems, and partnering with teams across the organization to improve productivity and collaboration. If you’re passionate about delivering tools that enable teams to do their best work—and you understand that operational excellence, governance, and empathy for the end-user are not mutually exclusive—we want to hear from you. Key Responsibilities • Administer and optimize the Atlassian suite, including Jira Work Management, Jira Service Management, Confluence, Bitbucket, etc., • Configure workflows, schemes, custom fields, permissions, and automation rules to support diverse business use cases., • Collaborate with cross-functional teams (Software, Product (Business Systems), Engineering, HR, Marketing, etc.) to gather requirements, implement solutions, and drive adoption., • Maintain tool governance and best practices across all Atlassian instances—balancing agility with maintainability and compliance., • Serve as the primary point of contact for Atlassian tools: user support, troubleshooting, and education ., • Assist in evaluating, installing, and maintaining add-ons and integrations, including scripting with tools like ScriptRunner, etc.., • Monitor system performance and security, manage user access, and perform periodic audits and cleanups., • Lead or support tool migrations, upgrades, and system documentation., • 3–5+ years of experience as a system administrator, tooling admin, or enterprise application support professional—including significant experience with Atlassian tools., • Demonstrated ability to quickly learn and master new tools and technologies., • Working knowledge of JQL, REST APIs, automation scripts, and/or third-party plugins., • Understanding of agile methodologies., • Experience with user training, documentation, and delivering with a client-focused mindset., • Strong troubleshooting, analytical, and problem-solving skills., • Excellent communication and interpersonal skills with a service-oriented mindset., • Able to balance governance and flexibility, and advocate for scalable solutions., • Humble: Open to feedback, eager to collaborate, and more focused on outcomes than credit., • Hungry: Proactively seeks to learn, improve systems, and help others succeed., • Smart: Emotionally intelligent, listens well, and knows how to navigate interpersonal dynamics effectively. This is a fully remote role with residency ideally based in Pacific Standard Time. with Dermalogica as the employer and on its employment terms. The expected annual base salary range for this position is $80K to $110K. The exact base salary is determined by various factors including experience, skills, education, and budget. Apply now and become a key contributor to the Unilever Prestige growth trajectory! Dermalogica is an equal opportunity employer committed to fostering an inclusive culture where all employees are valued, supported, and empowered to succeed.

Job Description🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. 💻 Role We are looking for a Director of IT Operations & Enterprise Systems to lead and scale our global IT function. In this role, you will be responsible for the strategic direction, implementation, and optimization of IT infrastructure, service delivery, internal systems, and enterprise applications across the company. You’ll ensure operational excellence, robust system performance, and a secure, scalable environment that supports our high-growth business. Responsibilities: * IT Operations Leadership: Drive the vision and roadmap for global IT operations, including network infrastructure, end-user support, SaaS systems administration, identity management, and endpoint security. * Enterprise Systems Oversight: Lead the design, deployment, and integration of enterprise systems such as GL, ERP (e.g., NetSuite), HRIS, and CRM (e.g., Salesforce), ensuring they are performant, compliant, and aligned with business goals. * Systems Performance & Reliability: Own service availability, incident management, and system reliability across enterprise tools and IT services. Implement robust monitoring, metrics, and escalation procedures. * Security & Compliance: Partner with Security and Compliance teams to implement and enforce data privacy, access controls, device management, and regulatory standards (e.g., SOX, GDPR). * Vendor & SaaS Management: Oversee third-party relationships for IT infrastructure and enterprise software providers. Manage contracts, SLAs, and procurement with an eye toward cost optimization and innovation. * IT Governance & Process Improvement: Establish and evolve ITSM practices, including ticketing workflows, knowledge management, change control, and configuration management. * User Enablement & Support: Build a user-first service culture by continuously improving employee onboarding/offboarding, support ticket resolution, and self-service tooling. * Team Development: Hire, coach, and scale a high-performing IT operations and enterprise applications team, instilling best practices around agility, documentation, and service excellence. US Based: Team members in this role are required to be within commuting distance of our San Francisco, New York, Seattle, or Los Angeles hubs. 👋 You Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. * As our Director of IT Operations & Enterprise Systems, you should have at least 10+ years of experience in IT operations or enterprise applications management, with 8+ years in people leadership roles * Proven success in managing a blend of IT and enterprise application workstreams across complex, high-growth environments. * Experience scaling and leading teams of IT operations and service professionals to respond to user requests and make project based improvements. * Expertise in ERP (e.g., NetSuite), HRIS (e.g. Workday), CRM (e.g., Salesforce), and cloud platforms (AWS, Azure, or GCP). * Experience with endpoint and device management (e.g., Jamf, Intune), identity systems (Okta, Azure AD), and service tools (Jira, Zendesk). * Deep understanding of application architecture, systems integration, and IT governance. * Strong leadership, communication, and stakeholder engagement skills. * A track record of building high-performing teams and creating scalable systems and services. 💰Compensation For Full-Time (Salary) US-based applicants: For Full-Time (Salary) $230,000/year to $270,000/year + benefits + equity The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity. 🎁 Benefits * Generous Holiday and Time off Policy * Health Insurance options including Medical, Dental, Vision * Work From Home Support * Home office setup allowance * Monthly allowance for cell phone and internet * Care benefits * Monthly allowance for wellness * Annual allowance towards Childcare * Lifetime benefit for family planning, such as adoption or fertility expenses * Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally * Monthly allowance to dogfood the app * All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!). * Parental Leave * 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. 💛 EOE Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Compensation Range: $230K - $270K

Job Description Overview Launch is dedicated to ensuring a brilliant start for all children. Through our preschool, after school and summer programs, we provide equitable access to the highest-quality learning and care in a safe, enriching environment that prepares children for success in school and life. Our programs serve a diverse group of over 1300 children ages 3-12 and are located on-site in 10 Seattle public school locations, 3 community centers and one Impact Public Schools location. Drawing on more than 48 years of experience, we serve as a proven model of effective programming and a passionate advocate for children, families and communities. Launch strives to live an anti-racist, inclusive existence, and welcomes diverse voices, experiences, and perspectives. The IT Support Specialist is intended to provide immediate assistance, in a coordinated approach, towards user support (end-users) and to the Director of IT for the purpose of Launch IT system needs. The goal of this position is to provide specialized support and assistance for our internal users; support current and new technologies, systems and devices as well as assist the Director of IT in a variety of on-going projects as needed. The ability to analyze and problem solve key IT issues in a timely manner with minimum supervision is essential to being a successful support specialist at Launch. The ideal candidate will provide efficient IT support, both remote and on-site, to our diverse client base, with a specific focus on supporting and maintaining Microsoft Windows 10, 11, and Android operating systems. You will also need to know and use Cloud-based systems such as Microsoft 365 and be adaptive to other IT systems within Launch. Essential Job Functions • IT hardware & software mgmt. support, • Assist in maintaining Launch’s various software systems including: 8x8, Procare, Dashlane, Adobe Sign, Jira & QB, • Assist w/ inventory and collective site data, • Hardware-Desktop setup/support; Windows PC’s / Android Devices, • Work with staff to assess, document; then fix or update current tech hardware, software, etc., • Create new users in Active Directory & Microsoft 365, • Work in Microsoft 365 Admin center, • IT infrastructure development and process management support (incl. App. & Data Mgmt. support), • Organize and update spreadsheets for IT data materials (from old to current, updating each, etc.), incl. account correlation with accounting, expenses, etc., in conjunction with Fin and IT Mgrs., • Help update and maintain Launch’s various systems (Procare, QB, 8x8, etc.), • Support IT Policy & Procedure and SOP development – which guides the framework for all Launch IT processes, trainings and resources, • Convert, modify and/modify existing forms, templates, or other materials (i.e., to fillable PDFs, etc.), • End-User Implementation & Training Support, • Help with IT onboarding, offboarding, records, etc. w/ 8x8 phone units, software & hardware, • Utilize an IT ticketing system to intake and manage end-user issues, • Support coord. of new device intake, prep, deployment (incl. adding to inventory, IT Equip. Form mgmt., etc.) and review of policies/SOPs directly with staff, • General ‘tech help’ for incoming 1st +2nd tier tickets, • IT Onboarding for new Launch staff Minimum Education, Experience & Training Equivalent • Some advanced education/credits in Information Technology, • Certification in Information Technology will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional), • Good, practical knowledge of IT systems, networking, IP configurations, etc., • Good grasp of IT Networking Fundamentals, including IPv4, Core network sharing protocols, security basics, and good troubleshooting skills., • Good fundamental knowledge of Office 365 applications including Teams and SharePoint, • Base Knowledge of Microsoft Active Directory (adding users/editing/groups/etc.), • Able to work flexible hours and have reliable transportation a must, • Strong analytical and problem-solving abilities while multi-tasking; ability to exercise sound judgment., • Exceptional organizational and time management skills, • Self-sufficient with the ability to adapt to a changing environment with a sense of urgency., • A detail-oriented team player with strong communication skills for interfacing with vendors, colleagues, and management., • Ability to effectively prioritize and handle multiple tasks., • Excellent verbal and written communication skills, • Excellent customer service and organizational skills, • Ability to obtain and maintain requirements established by the Washington Department of Early Learning such as a completed portable background check

Job Description Team Red Dog is looking for a Program Manager 3 for Reporting & Analytics Development to join our Global Technology client's team in Redmond, WA. This hybrid role offers the opportunity to lead a small team of developers while collaborating closely with engineers and business stakeholders. If you're passionate about reporting, data analytics, and project management, this role offers the chance to drive impactful reporting solutions for a high-visibility supply chain transformation initiative. Top Required Skills (Must Haves): • Reporting and Data Analytics (Power BI or similar, 5+ years): Proven experience in building, delivering, and refining business reports and analytics to support decision-making., • Project Management (3–5 years): Ability to lead reporting and analytics initiatives, manage cross-functional timelines, and deliver on project milestones. How you will make an impact: • Lead a small team of developers to design and deliver scalable reporting and analytics solutions., • Gather and refine business requirements for reporting and analytics deliverables., • Collaborate with supply chain, engineering, and data teams to define and align on KPIs., • Develop dashboards, reports, and visualizations that provide actionable insights., • Ensure data integrity and governance standards are applied across datasets., • Manage UAT testing and validation to ensure solutions meet business requirements., • Provide program management support, including schedules, risk/issue tracking, and stakeholder reporting., • 5–7 years of experience in reporting and analytics roles., • 3–5 years of project management experience leading reporting/analytics projects., • Hands-on experience with reporting tools such as Power BI., • Familiarity with project management tools such as Azure DevOps or JIRA., • Strong communication and cross-functional collaboration skills. Why Work with Team Red Dog? At Team Red Dog, people are at the heart of everything we do. Our commitment to personalized service and our deep experience in matching talented professionals with meaningful roles at some of the world's most inspiring companies is what sets us apart. We take the time to understand your unique skills, strengths, and passions—because we believe your career should reflect who you are. Whether you're looking to grow, pivot, or simply find a place where your work truly matters, we offer opportunities that empower you to make a positive impact. With excellent benefits, a supportive team, and a role where you can thrive while doing what you love, we're here to help you take the next step with confidence. Join us—and discover what it means to be genuinely valued in your career. Generous benefits package for qualified employees includes: • Health insurance (medical, dental, vision, and life), • Employer-matched 401K plan, • Paid time off, • Paid holidays, • Profit sharing Estimated Start Date: Immediately Location: Hybrid – Redmond, WA (3 days onsite per week) Job #: 2365 Job Type and Estimated Duration: W2, Contract, estimated12 to 18 month contract Rate: $60–$63/hr. At Team Red Dog, we are committed to providing equal opportunities to everyone, regardless of race, ethnicity, gender, age, religion, sexual orientation, disability, or any other characteristic. If you need accommodation during the recruitment process, reach out to , and we will work to ensure an accessible experience. We strictly adhere to federal, state, and local laws to maintain a workplace free from discrimination and harassment. We offer competitive compensation aligned with U.S. industry standards, and our final offer will reflect the candidate's location, job-specific skills, experience, and knowledge. • All applicants must be authorized to work in the U.S. without the need for sponsorship., • Team Red Dog is an E-Verify employer., • Employment is contingent upon the successful completion of a reference and background check., • Please no solicitations from C2C or recruiting firms.

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: About the Role As the Vice President of Professional Services, you will own the end-to-end strategy and execution of onboarding, implementation, and services delivery for Zenoti's global SaaS customers. You'll lead and scale a high-impact team of leaders and practitioners responsible for enabling customer success from Day 1 through effective project governance, strategic alignment, and operational excellence. This executive role is ideal for someone who thrives in driving customer transformation at scale, leading with data and AI enablement, building cross-functional trust, and developing the next generation of delivery leadership. You will work closely with Product, Sales, Customer Success, and Engineering to ensure that Professional Services is a strategic growth lever for the business. What You'll Be Doing • Organizational Leadership & Talent Strategy, • Lead, scale, and mentor a global team of Services Directors, Project Managers, Solution Consultants, and Functional SMEs., • Build a high-performing leadership pipeline aligned to long-term org growth and succession needs., • Drive a strong performance culture rooted in accountability, ownership, and customer outcomes., • Align functional OKRs with company goals while fostering team cohesion across geographies., • Executive Stakeholder Engagement & Strategic Influence, • Serve as the executive sponsor for critical accounts and complex enterprise rollouts., • Build and maintain executive relationships with key clients to ensure alignment on transformation goals and milestones., • Influence internal C-level stakeholders across Product, Sales, Engineering, and Customer Success to drive cohesive customer experiences., • Tailor messaging and insights to align with executive audiences and board-level interests., • Services Strategy, Operational Excellence & AI Enablement, • Own the global strategy for implementation methodology, services packaging, delivery governance, and resource planning., • Institutionalize AI-driven automation to identify risk signals, reduce manual touchpoints, and optimize project velocity and margin., • Drive operational cadences: Weekly delivery health reviews, capacity planning, backlog grooming, and forecast roll-ups., • Make data-informed decisions quickly—even amidst ambiguity—using real-time dashboards and risk telemetry., • Escalation Management & Risk Mitigation, • Act as the final escalation point for critical accounts and drive executive alignment to de-risk delivery., • Lead post-mortem reviews and cross-functional RCA (Root Cause Analysis) with structured resolution plans., • Use escalation trends to inform upstream fixes and improve readiness standards., • Process Innovation, Quality & Continuous Improvement, • Own the PS playbook and constantly evolve it through customer feedback, AI innovations, and market benchmarks., • Standardize reusable assets, templates, and delivery accelerators that reduce time-to-value., • Drive continuous learning and capability-building across tools, AI adoption, and vertical-specific onboarding approaches., • Customer Success Alignment & Business Impact, • Partner with Sales and Customer Success to align on pre-sales scoping, customer health post-implementation, and expansion readiness., • Establish leading indicators for churn risk during implementation and align mitigation strategies across teams., • 15+ years of experience in SaaS customer implementation, with at least 5+ years in executive leadership., • Proven experience managing global professional services or consulting organizations with 50+ team members., • Strong executive presence and a successful track record of building trust with C-level clients and internal stakeholders., • Demonstrated success in implementing and scaling AI-driven solutions within Services or Operations environments., • Deep understanding of SaaS delivery models, onboarding frameworks, and enterprise project governance., • Business acumen and strategic thinking with the ability to balance customer delight and operational efficiency., • Experience navigating cross-functional orgs and influencing roadmap prioritization., • Familiarity with delivery tools such as Rocketlane or other PS tools, Salesforce, Smartsheet, Jira, and Confluence. Competency What It Looks Like at VP Level Visionary Leadership Crafts and communicates a long-term services strategy that scales with the business. Enterprise Customer Engagement Establishes trust with global customers and guides them through complex change initiatives. AI & Automation Champion Integrates intelligent tools that amplify delivery quality, reduce cost, and boost velocity. Operational Rigor Sets up high-precision systems for monitoring, forecasting, and course correction. Talent Magnetism Attracts and retains top-tier PS talent while fostering internal mobility and growth. Cross-Functional Influence Executive Presence Navigates across teams to align priorities, influence decisions, and create shared success metrics. Ability to project confidence, credibility, and strategic clarity in high-stakes interactions—both internally with cross-functional leaders and externally with enterprise clients Zenoti Pay Range$162,400—$220,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.