Luxury Room Service Food and Beverage Manager
28 days ago
Redondo Beach
Job Description Food & Beverage Manager – Luxury Room Service Dining The Room Service Manager is responsible for overseeing all aspects of In-Room Dining operations, ensuring that service, quality, and presentation consistently meet or exceed established hospitality standards. This leader supports daily operations, drives guest satisfaction, and fosters a collaborative, hands-on culture built on professionalism and excellence. Key Responsibilities • Oversee daily In-Room Dining operations to ensure exceptional guest service and adherence to brand standards., • Lead, train, and motivate staff through hands-on supervision and clear communication., • Maintain thorough knowledge of all menu items, beverages, and service procedures., • Monitor guest satisfaction, resolve issues promptly, and promote a positive service culture., • Manage inventory, ordering, and par levels for all supplies and equipment., • Coordinate with Culinary, Front Office, and other departments to ensure seamless service., • Maintain compliance with food safety, sanitation, and liquor regulations., • Review daily sales, labor, and performance metrics to meet financial goals., • Schedule and supervise staff to align with business needs and service standards., • Support team operations during peak periods to uphold service quality., • Ensure cleanliness, organization, and readiness of all work areas., • Maintain accurate payroll, scheduling, and operational records. Team Responsibilities • Participate in departmental inventories and assist in weekly revenue and labor forecasts., • Attend operational meetings, tastings, and trainings as required., • Assist with recruitment, onboarding, and performance evaluation of team members., • Provide floor support or kitchen assistance as needed during peak periods., • Maintain organized departmental records and filing systems. Qualifications • High school diploma or equivalent; college coursework in hospitality or management preferred., • Prior supervisory or management experience in food and beverage, ideally within Room Service or luxury service environments., • Valid food handler and alcohol service certifications., • Strong communication, organizational, and leadership skills., • Working knowledge of food and beverage operations, including wine, liquor, and menu presentation., • Proficiency with point-of-sale systems and property management software., • Ability to perform basic math for financial tracking and reporting., • Flexibility to work varying schedules, including nights, weekends, and holidays. Preferred: • Experience in high-volume or luxury hotel settings., • Formal training in wine, spirits, or culinary service., • Demonstrated ability in suggestive selling and upselling., • Certification in responsible alcohol service programs