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Job Description Case Manager, Youth Development About Lifeline Community Services Lifeline Community Services is a premier nonprofit organization in San Diego County, dedicated to empowering individuals and families to achieve self-reliance and long-term stability. Our diverse service portfolio spans housing, behavioral health, youth development, and anti-human trafficking initiatives, operating across multiple locations. Position Overview Under the supervision of the Youth Development Program Manager, utilize a team approach to provide comprehensive case management, counseling and educational services to at-risk youth and their families participating in any Youth Development program. Services include, but are not limited to, in-home support, crisis intervention, counseling, case management, transporting participating youth, and community education and development. The Case Manager uses a wide variety of modalities that exercise discretion and independent judgment in the treatment of children, youth, families, individuals and groups. This professional is expected to function as part of a multi-disciplinary team while making sound, independent decisions for the benefit of the clients and their families. The Case Manager works in a culturally sensitive manner and abides by the legal and ethical standards of the profession. Knowledge, Skills, and Abilities Required • Possesses advanced knowledge that is primarily intellectual in character and includes exercising discretion and independent judgment., • Knowledge and familiarity of juvenile justice system, gender specific programming for juvenile females and/or substance abuse assessment and counseling preferred., • Establish and maintains effective working relationships while showing open mindedness and a collaborative spirit., • Compatibility with agency purpose, goals, philosophy, and approach. Demonstrates enthusiasm and passion for their work., • Utilizes a creative approach to problem solving. Interactions with others reflect a spirit of honesty, humbleness, and self-awareness., • Accepts constructive criticism with a positive attitude and willingness to implement change., • Ability to work well independently and demonstrate appropriate initiative., • Must demonstrate knowledge of trauma-informed, client driven, and culturally competent care.Required Education & ExperienceRequired Education, • Minimum of Bachelor's Degree in counseling, social work, or related field, with training in child abuse and all other protective issues. Experience, • Must be able to apply sound judgment, ethics and accountability to formulate and implement in depth assessment, service/case notes, case plans and other documentation., • Demonstrates the ability to handle stressful and crisis situations tactfully and appropriately., • Demonstrates strong leadership qualities including, but not limited to, conflict management skills and inter- and intra-agency collaborative skills., • Case Manager must possess excellent written and verbal communication skills., • Bilingual (Spanish) required.Specific Activities, • Conduct comprehensive Placement Assessments, • Develop and implement strength-based individual and family case plans, • Provide family focused psycho-education utilizing evidenced based strategies and a trauma-informed approach, • Provide crisis intervention and stabilization, • Case conference in coordination with other mental health professionals including psychiatrists, psychologists, social workers and others involved with the youth/family, • Consult and coordinate with other community providers to whom the youth has been referred, facilitate relationships between the youth's school and outside service providers, and advocate on behalf of the youth and family with other entities as needed., • Provide transportation to and from necessary locations for participating youth, • Assist and coordinate fieldtrips and outings, • Adapt to flexible schedule which will include working evenings and occasional weekends, • Advocate, mentor and role-model skills for families such as discipline, communication and general life skills, • Facilitate or co-facilitate specific groups as necessary, e.g. parenting class, decision-making, substance abuse, anger management and life skills, • Provide educational counseling to encourage school attendance, assist families with the Individual Educational Plan (IEP) process and provide referrals to tutoring as needed, • Assist in career guidance, job skills and job placement for youth as needed, • Provide assistance with community resources through advocacy, information and direct connections, • Receive referrals from and provide progress reports to Juvenile Court, Juvenile Probation and Law Enforcement, schools, and community entities as needed, • Maintain communication regarding status and progress of referrals with all referring parties in a timely manner, • Help develop and maintain systems and procedures that encourage and support a multi-disciplinary service model that ensures timely and appropriate critical core services of: information and outreach to the community, assessment, referral and follow-up, case coordination and management, home visiting, rapid response to crisis, drug and alcohol counseling., • Participate in all required department meetings and trainings as requested by Management, • Maintain necessary client records and statistics, and submit timely monthly and weekly reports and enter all data monthly into ETO., • Participate in case supervision and program evaluation, • Participate in quality assurance review, • Provide administrative duties and meet all contract requirements, • Knowledge of and respect for diverse cultures, • Competitive compensation and full employer paid benefits package, including:, • Medical, dental, and vision coverage., • Employee Assistance Plan (EAP)., • Paid parental and bereavement leave of up to 80 hours for qualifying events., • Generous paid time off and hybrid work flexibility to support work-life balance., • Access to training programs and leadership development resources. Equal Employment Opportunity Statement North County Lifeline DBA Lifeline Community Services ("Lifeline") is steadfast in its commitment to ensuring an inclusive workplace where diversity is celebrated and discrimination is not tolerated. We are committed to creating a workplace where all employees feel valued, respected, and empowered to bring their best selves to work. We adhere to all federal, state, and local laws concerning employment discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. In California, we extend these protections to include ancestry, medical condition, genetic characteristics, mental or physical disability (including HIV and AIDS), familial status, citizenship, primary language, immigration status, and age (40 and above) among others, recognizing and valuing the diverse backgrounds and perspectives that all individuals bring to our team. Lifeline is committed to complying with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA) by providing reasonable accommodations to qualified individuals with disabilities and by ensuring that our employment practices do not discriminate against any individual. We believe that diversity fuels innovation and creativity, and we are dedicated to building a team that reflects a variety of backgrounds, perspectives, and skills. Lifeline's success is built on a foundation of respect, integrity, and the collective contributions of all our employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lifeline expressly prohibits any form of workplace harassment based on any of the protected characteristics mentioned above. Lifeline's leadership is committed to fostering a culture of diversity and inclusion and ensuring that our employment environment is free from discrimination and harassment. All employees are encouraged to report any instances of discrimination, harassment, or retaliation in violation of this policy to a supervisor, HR representative, or through our reporting email. By embracing diversity and promoting equality, Lifeline not only complies with all relevant legislation but also creates a richer, more vibrant work environment for all our employees. Accommodations and Accessibility Statement Lifeline Community Services is committed to providing equal employment opportunities to all qualified individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and other applicable laws, Lifeline will provide reasonable accommodations to qualified applicants and employees with disabilities, unless doing so would result in an undue hardship for the organization. If you require an accommodation to participate in the application or interview process, please contact humanresources@nclifeline,org as soon as possible. Accommodations may include, but are not limited to, assistance with completing the application process, providing documents in an accessible format, or arranging for an accessible interview location. Our goal is to ensure that all individuals have equal access to opportunities and are able to perform their job duties safely and effectively. We are committed to fostering an inclusive and supportive environment where all employees can thrive. As part of our commitment to ensuring the safety and well-being of our clients and maintaining the integrity of our workplace, North County Lifeline conducts comprehensive background and drug screening processes for all prospective employees. This includes, but is not limited to: • Driving Record Check: Verification through the Department of Motor Vehicles (DMV) to ensure a good standing driving record., • Employment Verification: Confirmation of your employment history to verify your experiences and qualifications., • Reference Checks: Contacting provided references to gain insights into your work ethic, professionalism, and suitability for the role., • Tuberculosis (TB) Screening: A TB test to ensure the health and safety of our clients and staff, in line with public health recommendations., • Drug Screening: A 10-panel non-DOT drug test to screen for the presence of common illicit substances, ensuring a drug-free workplace.

Job Description Cerna Solutions is a fast-growing IT Services company, looking for a Full Time Staff Accountant to join their team. This is an exciting opportunity for the right candidate to make their mark in a dynamic environment and enjoy personal growth. The Staff Accountant will provide day-to-day financial, analytical, and administrative support, working with all departments and levels of management. The successful candidate must demonstrate strong attention to detail and commitment to accuracy, perform efficiently and effectively while managing various priorities, work independently and as part of a team, as well as be a critical thinker and problem solver with effective communication skills. This position will report in to the Operations Manager. Key Responsibilities: • Compile data, prepare and develop Management Reports including key performance indicators, variance analysis, etc., involving the extensive use of advanced excel techniques, • Oversee Accounts Payable including 1099s, • Oversee Accounts Receivable, • Collections, • Process Semi-Monthly Multi-State Payroll including accurate administration of payroll deductions and withholdings; performance of complex commission and bonus calculations; in depth review of employee expense claims for compliance with company / client policies and approval as required, • Provide assistance and accounting support with month and year end activities, • Reconcile General Ledger accounts, • Accurately code and record financial transactions in QuickBooks Online, • Maintain Fixed Asset Register, • Identify areas of improvement to increase operational efficiency, • Provide input to the budgeting and forecasting processes, • Adhere to company policies, procedures and practices, • Bachelor’s Degree in Accounting preferred, • Minimum of three years general accounting experience, • Payroll experience required, • QuickBooks experience required (online preferred), • Proficient in use of Microsoft 365 including Outlook, OneNote, SharePoint, Word & Excel, • Advanced Excel skills required Cerna Solutions, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cerna Solutions, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Cerna Solutions, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cerna Solutions, LLC’s employees to perform their job duties may result in discipline up to and including discharge. Cerna Solutions, LLC participates in E-Verify. In the event an individual with a disability requires assistance with the application process, please call 844.804.6111 or email .

Job Description Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements. Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners. Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission. Summary: The Tech Support Specialist 1 is responsible for providing post-sales support to the customers via phone or email interactions. This position receives inbound calls from customers, field service professionals, and internal departments that require technical assistance on Nice Security and Audio/Power product lines. This is not an IT position. This front-line role will also support the internal technical support team by training/coaching new and existing team members, creating/reviewing knowledge base content, and providing backup for the team lead when needed. The Tech Support Specialist 1 is a superior technical troubleshooter, specializing in diagnosing, problem resolution, equipment configuration, installation, design of high-end Security System and Audio/Power products for customers. Will be responsible for initiating and processing return claims. MUST HAVE EXPERIENCE OR FAMILIARALITY WITH SECURITY SYSTEMS AND AUDIO/POWER PRODUCTS. Location: Fully onsite in Carlsbad, CA Schedule: Tuesday-Saturday, 7:30 AM to 4:00 PM PST Hourly Range: $22.00 to $27.00, depending on experience Primary Responsibilities: • Provide front-line technical support via telephone, email and live chat to customers, field service professionals, and internal Nice North America departments. This includes but is not limited to fielding product and/or procedure questions and troubleshooting product installation and/or programming issues, • Provide Technical Support for control products via telephone & email for ELAN Dealers, • Support Dealers with product related design assistance and installation troubleshooting, • Act as a technical brand champion and point of contact for sales and field escalations within these brands, • Reach out to the Technical Support Supervisors, Manager and/or Director when a process exception needs to be made, • Provides feedback regarding problems with existing products to Technical Support management, • Responsible for reproducing/confirming product defects and reporting such defects to the product line’s Technical Support Supervisor, • Work continuously to increase technical support product knowledge by reviewing knowledge bases and escalated cases on a weekly basis, • Attend training classes on a monthly/as-required basis, • Demonstrate an extensive knowledge of Nice North America products, systems, services and installation/troubleshooting processes, • Assess and respond to situations were standard procedures have failed in isolating or fixing problem equipment., • Track and report trends related to product failure, • Stay up to date on all processes, procedures and policies by completing required technical training provided by Nice North America, • Understand, support and execute all work in the established procedures, methods and working requirements, • Implements and maintains department policies and standards, • Perform any other related duties as required or assigned Knowledge Skills and Abilities: • High-school diploma required; Associate degree or equivalent two-year college degree preferred, • 1-2 years of experience handling heavy inbound call volume in a technical support call center environment troubleshooting customer issues required. Field tech/installation experience highly desired, • Experience with residential automation platforms and products such as ELAN, Control4, Savant, Lutron, Crestron, Extron, AMX highly preferred, • Experience in commercial Audio Visual products like amplifiers, speakers, and network switches a plus, • Customer service experience in a commercial or retail environment a plus, • URC , RTI programming a plus, • Must have excellent customer service skills with a high level of patience in dealing with a wide variety of customers, • Strong technical knowledge of security systems, access systems, home automation systems, or health/wellness products including procedures, programming, and equipment is highly desired, • Strong knowledge of and familiarity with computers, Microsoft Windows and Office applications, • Ability to visualize customer’s environment to effectively troubleshoot products and create solutions, • Ability to regularly learn new software and hardware systems, • Ability to follow detailed technical instructions, • Ability to explain technical information clearly to customers, • Ability to write clear and concise emails and support case notes, • Ability to practice patience especially when working with new dealers (all brands) and consumers, • Demonstrate ability to understand the totality of a system, • Ask qualifying questions to identify failure points, • Strong written communication and verbal skills, • Proven ability to multi-task, set project priorities, establish department/discipline goals and objectives for self, • Strong attention to detail, • Positive attitude, self-motivated and eager to succeed Physical Requirements: Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions. • Required to sit, talk or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl, • Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard, • Manual dexterity suitable for use of utilizing a computer, • Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting, • Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation, • Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation, • Light to moderate lifting Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be comfortable working in an office environment to include moderate noise levels, • The working area is primarily in an open office setting with reasonable lighting and controlled temperatures Disclaimer: The above statements reflect the general details considered necessary to decide the principal functions of the job identified, and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.