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Job Description Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening. Legal Administrative Assistant Department: Land Use Reports To: Office Administrator FLSA Status: Non-Exempt Jackson Walker, the largest law firm in Texas, has an exciting full-time employment opportunity for a Legal Administrative Assistant in our Austin office. The Land Use Legal Administrative Assistant provides administrative and legal support to attorneys within the Firm’s Land Use Practice Group. This role supports legal operations through document preparation, billing coordination, calendar management, client communication, and administrative support related to land use and real estate matters. The position requires strong attention to detail, organization, and the ability to manage multiple priorities in a collaborative legal environment. ESSENTIAL DUTIES & RESPONSIBILITIES: Legal Administrative Support • Draft correspondence and prepare legal documents for attorneys., • Assist with client intake, file maintenance, and organization of legal materials., • Support document preparation related to real estate and land use matters, including escrow instructions, title review, surveys, and closing documents., • Submit conflicts of interest requests to facilitate opening and maintain client and general files. Billing & Financial Coordination • Assist with timesheet entry, billing review, prebill processing, check requests, and expense reimbursements., • Review vendor invoices for accuracy and timely processing. Calendar & Meeting Coordination • Manage attorney calendars, client deadlines, appointments, and meetings., • Coordinate scheduling logistics and meeting arrangements. Client Service & Office Support • Provide professional customer service to clients and visitors., • Answer and direct phone calls and relay attorney messages., • Ensure timely handling of outgoing mail and correspondence. General Administrative Support • Maintain accurate client files and electronic records., • Support attorneys and team members with additional administrative duties as assigned. QUALIFICATIONS: • High school diploma or GED required; bachelor’s degree preferred., • Minimum of 5 years’ administrative experience required; prior law firm experience preferred., • Strong proficiency in Microsoft Office Suite and document management systems., • Strong organizational, communication, and time management skills., • Ability to manage multiple deadlines in a fast-paced environment., • Ability to maintain confidentiality and exercise discretion. Working Conditions: This position operates in a professional office environment with standard equipment. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. If you require a reasonable accommodation to complete the application or interview process, please contact us at BusinessProfessionalRecruiting@jw.com

Job Description Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want The Director of Infrastructure will lead and mature our cloud-based infrastructure operations. This is a hands-on leadership role suited for someone who has earned their technical credibility in the field and now brings that experience to a team — not as a manager who watches from above, but as a leader who can diagnose a problem, roll up their sleeves, and set the standard for how work gets done. Reporting to the VP of Information Technology, this Director will own network, systems, and identity operations across the enterprise — while also serving as a key partner to teams across IT, Security, Facilities, and the broader business. The ideal candidate is equally comfortable presenting infrastructure strategy to executive leadership as they are hopping into a Jira queue to unblock their team. This role is a critical investment in Arrive's technical leadership pipeline. You will inherit a capable team, a mature cloud-first environment, and a clear mandate: stabilize, optimize, and build toward what comes next — including the infrastructure foundation for AI-enabled operations. You're a technical leader who leads from the front. You know what good infrastructure looks like because you've built it — and you're not above jumping into the work when the team needs it. Beyond the technical skills, you bring genuine curiosity about the business, the maturity to operate across functions, and the drive to leave things better than you found them. What You'll Do • Lead day-to-day infrastructure operations across WAN/SD-WAN, cloud networking, and corporate network environments, ensuring reliability, performance, and scalability., • Oversee the health and execution of the infrastructure ticket queue (Jira), coaching and managing the team to maintain throughput, ITSM standards, SLA discipline, and quality of resolution., • Serve as an escalation point and hands-on problem solver — when something needs to get done, be the leader who demonstrates it can be done., • Drive a culture of operational rigor: proactive monitoring, documented runbooks, and consistent execution standards across the team., • Own the full lifecycle of identity and access management tooling, with primary ownership of Okta and Google OAuth/Workspace integrations., • Partner with the Director of Security on policy and governance; continue to implement and operationalize SSO, MFA, and access controls across all systems where applicable., • Lead IAM integrations for new applications and technology rollouts, collaborating with Security to ensure implementations align with policy and compliance requirements., • Proactively identify gaps in access hygiene, onboarding/offboarding workflows, and integration coverage — and drive remediation., • Lead infrastructure design and delivery for corporate office buildouts and expansions, owning the network architecture from planning through commissioning., • Ensure consistency and scalability of Arrive's enterprise network footprint, including wireless environments and access layer design., • Conduct regular assessments of team capacity, skill gaps, and tooling needs; build the case for headcount and resource investments when warranted and present them to leadership., • Foster an environment where team members take ownership, grow their skills, and feel supported in solving hard problems., • Be a visible, proactive partner to the business — show up on the floor, engage with team leads and department heads, and surface problems before they become incidents., • Build strong peer relationships with Security, Service Desk, Facilities, Applications, and Employee Success — operating as a collaborative, trusted counterpart across functions., • Prepare and deliver periodic infrastructure status updates, roadmap summaries, and initiative briefings for VP-level and executive audiences., • Partner cross-functionally to ensure infrastructure design keeps pace with AI adoption, providing scalable and secure foundations for new tooling and workflows.Qualifications, • 7+ years of progressive experience in IT infrastructure, including at least 3 years in a leadership or management role., • Hands-on experience with enterprise WAN/SD-WAN, cloud networking (AWS, Azure, or GCP), and corporate network architecture and design., • Demonstrated expertise in identity and access management — Okta and/or Google Workspace/OAuth experience strongly preferred., • Proven ability to lead and develop a technical team, including managing managers and driving cross-functional collaboration., • Experience managing ITSM workflows and tooling (Jira or equivalent) with an emphasis on queue health, prioritization, and team throughput., • Strong project management skills with the ability to plan, communicate, and deliver infrastructure initiatives on time and on scope., • Experience designing and delivering network infrastructure for corporate office environments., • Demonstrated ability to build productive, trust-based relationships with business stakeholders — not just technical peers., • Experience at a logistics, supply chain, or high-growth operations-focused company., • Familiarity with AI infrastructure requirements — compute, cloud architecture, or data pipeline design in support of ML/AI workloads., • Relevant certifications (e.g., CCNP, AWS/Azure/GCP professional-level, Okta Certified Administrator or equivalent) are a plus., • Exposure to ITSM process improvement, including maturing a Jira-based infrastructure operation.Supervisory Responsibility This position will have both direct reports and managers with direct reports. The Perks of Working With Us • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage., • Invest in your future with our matching 401(k) program., • Build relationships and find your home at Arrive through our Employee Resource Groups., • Enjoy office wide engagement activities, team events, happy hours and more!, • Leave the suit and tie at home; our dress code is casual., • Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown., • Park your car for free on site!, • Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew., • Sweat it out with the team at our onsite gym., • Maximize your wellness with free counseling sessions through our Employee Assistance Program, • Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days., • Receive 100% paid parental leave when you become a new parent., • Get paid to work with your friends through our Referral Program!, • Get relocation assistance! If you are not local to the area, we offer relocation packages.Your Arrive Experience When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. Notice:To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

Job Description Who We Are & Why Join Us Avathon is the leading Industrial AI autonomy platform, helping customers across heavy industries -- energy, mining, manufacturing, aerospace, defense, and logistics -- accelerate the journey toward autonomous operations. Our platform is built on a Computational Knowledge Graph foundation that contextualizes and connects operational data across siloed systems, bringing together time series, structured, unstructured, and machine vision data to power AI-driven applications in asset performance management, supply chain intelligence, visual AI, and global trade management. With capabilities spanning digital twins, normal behavior modeling, natural language processing, and computer vision, Avathon delivers real-time predictive intelligence and agentic decision-making at industrial scale. Cutting-Edge AI Innovation -- Join a team at the forefront of AI, developing groundbreaking solutions that shape the future. High-Growth Environment -- Thrive in a fast-scaling startup where agility, collaboration, and rapid professional growth are the norm. Meaningful Impact -- Work on AI-driven projects that drive real change across industries and improve lives. Learn more at: avathon.com About Avathon Avathon is the leading Industrial AI autonomy platform, helping customers across heavy industries — energy, mining, manufacturing, aerospace, defense, and logistics — accelerate the journey toward autonomous operations. Our platform is built on a Computational Knowledge Graph foundation that contextualizes and connects operational data across siloed systems, bringing together time series, structured, unstructured, and machine vision data to power AI-driven applications in asset performance management, supply chain intelligence, visual AI, and global trade management. With capabilities spanning digital twins, normal behavior modeling, natural language processing, and computer vision, Avathon delivers real-time predictive intelligence and agentic decision-making at industrial scale. About the Role The Forward Deployed Design Lead — PLM is embedded directly at customer sites as the primary experience and implementation owner for Avathon's Product Lifecycle Management deployments. You live at the intersection of PLM domain knowledge and experience design, responsible for configuring, implementing, and continuously improving how engineering teams, manufacturing planners, and quality engineers interact with Avathon's AI layer across their PLM environment. You will spend Monday through Thursday working alongside CAD engineers, PLM administrators, and manufacturing process owners — mapping BOM workflows, configuring integrations with PLM and ERP systems, designing the screens and workflows users will rely on daily, and driving adoption from go-live through steady-state operations. Fridays are typically remote for synthesis, documentation, and cross-team collaboration. Key Responsibilities PLM Implementation & Configuration • Own end-to-end implementation of Avathon's AI platform within customer PLM environments — configuring product structure hierarchies, BOM variants, change workflow rules, and AI-enriched analytics views to match each customer's engineering and manufacturing context, • Lead functional configuration of PLM-adjacent modules: engineering change order (ECO) tracking, eBOM/mBOM/sBOM linkage, part master data enrichment, effectivity management, and configuration control workflows aligned to customer standards, • Set up and validate integrations between Avathon's platform and customer PLM systems (Siemens Teamcenter, PTC Windchill, Dassault 3DEXPERIENCE, SAP PLM, Oracle Agile PLM) — ensuring BOM data, change notifications, and lifecycle state transitions flow accurately and traceably, • Configure data pipelines from CAD/PDM sources and ERP systems — validating part metadata extraction, revision mapping, and BOM hand-off logic in live engineering environments, • Conduct go-live readiness checks — verifying integration health, data completeness, user access, and workflow configuration before each deployment milestone Experience Design & Workflow Mapping • Lead onsite discovery and process mapping sessions — working directly with PLM administrators, CAD engineers, manufacturing engineers, and IT architects to document current-state workflows and define the future-state experience on Avathon's platform, • Produce implementation-grade design artifacts: annotated screen flows, configured BOM view layouts, change workflow diagrams, alert routing specs, and role-based dashboard definitions — directly actionable by the engineering team without further interpretation, • Design and validate end-user interfaces within Avathon's PLM-adjacent surfaces: BOM comparison views, engineering change dashboards, digital thread navigation, and AI-driven part similarity and anomaly detection screens, • Facilitate working sessions with engineering and manufacturing stakeholders to validate designs against real workflow scenarios — iterating in real time based on user feedback before configuration is locked, • Ensure designs reflect the operational realities of PLM users: structured review cycles, multi-discipline concurrency, cross-site data sharing, and the precision demands of engineering documentation and compliance User Adoption & Change Management • Design and execute role-specific onboarding programs — building training plans, hands-on exercises, quick-reference guides, and SOPs tailored to how each PLM user group (PLM administrator, design engineer, manufacturing planner, quality engineer, change board member) will use Avathon daily, • Conduct live training sessions and hands-on working sessions at client sites — coaching engineering teams through new AI-augmented change management and BOM analytics capabilities with the domain credibility to earn their trust, • Identify adoption barriers early — distrust of AI-generated insights, workflow disruption, data quality concerns — and develop targeted interventions in partnership with client PLM leads and process owners, • Track adoption metrics post-go-live (active users, change workflow utilization, BOM accuracy rates, AI recommendation acceptance) and use data to drive continuous improvement sprints with the client, • Serve as the primary point of contact for end-user questions, configuration requests, and workflow adjustments during hypercare — escalating to engineering only when platform-level changes are required Client Engagement & Delivery • Act as the day-to-day client contact for all design, configuration, and adoption activities — building trusted working relationships with engineering leads, PLM system owners, and IT integration teams, • Facilitate weekly client working sessions, design reviews, and sprint demos that keep stakeholders aligned, engaged, and confident in the deployment's progress, • Maintain implementation documentation — configuration logs, integration specs, training materials, and acceptance test records — that serve as the client's operational handbook post go-live, • Capture PLM workflow patterns, integration approaches, and configuration best practices from each engagement and contribute them to Avathon's delivery playbooks, accelerating future PLM implementations, • Identify opportunities to expand Avathon's footprint within accounts — additional PLM modules, new user populations such as supply chain or service engineering, or adjacent use cases in quality and manufacturing — and surface them to the engagement director PLM Platform Proficiency Candidates should have hands-on implementation or configuration experience with one or more enterprise PLM platforms — such as Siemens Teamcenter, PTC Windchill, Dassault Systèmes 3DEXPERIENCE/ENOVIA, SAP PLM, or Oracle Agile PLM — as well as familiarity with mid-market and cloud-native solutions including Aras Innovator, Arena PLM, Autodesk Vault, or Propel PLM. Experience integrating PLM environments with adjacent systems — ERP platforms (SAP S/4HANA, Oracle ERP Cloud, Microsoft Dynamics 365), CAD tools (Siemens NX, PTC Creo, CATIA, SolidWorks), MES execution systems, and quality management workflows (FMEA, APQP, PPAP, CAPA) — is strongly valued. Preferred Qualifications • 6+ years of experience in PLM implementation, industrial systems delivery, or a UX/design role embedded in client-facing delivery — with hands-on configuration and deployment ownership across one or more major PLM platforms, • Deep functional knowledge of PLM processes: BOM management (eBOM/mBOM/sBOM), engineering change management (ECR/ECO/ECN), product configuration, effectivity management, and revision control, • Proven ability to map as-is PLM workflows, facilitate cross-functional design sessions with engineering and manufacturing stakeholders, and produce implementation-ready specifications, • Strong UX and design execution skills — able to produce annotated wireframes, workflow diagrams, and dashboard layouts that engineering teams can build directly from (Figma preferred), • Experience designing and delivering role-based training and onboarding programs for PLM users in manufacturing, aerospace, automotive, or defense environments — including hands-on working sessions, • Familiarity with digital thread concepts — understanding how product data flows from engineering design through manufacturing, quality, maintenance, and end-of-life, • Experience with MBSE methodologies (SysML, Cameo, Rhapsody) is a plus, particularly for aerospace and defense engagements

Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The Compute & Storage Solutions Architect sits within the EOSITS team and is the technical authority for server and storage solution design in a pre-sales capacity. The role owns the translation of customer capacity, performance and growth requirements into costed, buildable end-user configurations across the major OEM platforms, and is accountable for the technical accuracy and commercial soundness of what EOSITS proposes. The role works directly with customers, EOSITS sales, professional services colleagues, and OEM channel and distribution partners, from first requirement through to bill of materials, quotation and design sign-off. It includes taking part in the technical relationship with the OEM community including Dell Technologies, HPE, Lenovo, Supermicro and others keeping EOSITS current on platform roadmaps, configuration rules, licensing and channel program requirements. As a secondary responsibility, the role provides infrastructure-layer input, ensuring that server, storage and networking foundations proposed to customers are fit for the container platforms and workloads our managed services team will host. It is an escalation point for infrastructure design decisions raised through service governance and a mentor to the wider technical presales team on compute and storage design. KEY RESPONSIBILITIES: Server & Storage Pre-Sales and Specification • Own the technical pre-sales response for server, storage and associated infrastructure opportunities, from qualification through to proposed solution and bill of materials, • Produce accurate, buildable and commercially competitive configurations using OEM configurators and quotation tools (for example Dell Technologies, HPE, Lenovo and Supermicro platforms), including compute, storage, networking, rack, power, cabling, software licensing and support entitlements, • Specify storage solutions across the appropriate technologies, SAN, NAS, unified, all-flash and hybrid arrays, software-defined and hyperconverged, and object storage selecting protocol, media, protection and tiering to suit the workload, • Validate proposed configurations against OEM configuration rules, compatibility matrices, firmware and interoperability guidance, lead times and end-of-life/end-of-sale positions before issue, • Prepare solution documentation to support the sale, solution descriptions, bills of materials, rack elevations, cabling and power schedules, and high-level designs, • Work with EOSITS commercial and procurement colleagues on pricing, deal registration, special pricing requests and margin position, and provide the technical justification behind the proposed configuration Capacity, Sizing & Requirements Translation • Gather and interrogate customer capacity, performance, availability and growth requirements, and translate them into a defensible end-user configuration with a documented sizing rationale, • Perform sizing for compute (CPU generation and core count, memory, GPU/accelerator where applicable), storage (usable versus raw capacity, IOPS, throughput, latency, data reduction and protection overhead) and connectivity, • Use OEM and third-party sizing tools, workload assessment data, and customer-supplied performance telemetry to underpin recommendations rather than rules of thumb, • Model growth, refresh and scaling scenarios, and advise on the trade-offs between scale-up and scale-out, capacity headroom, and the commercial impact of each option, • Size infrastructure for virtualisation, database, backup, and container platform workloads, including the underlying compute and storage for Google Cloud Edge and other Kubernetes environments, • Challenge and qualify requirements where the stated need and the observed workload do not align, and document assumptions, dependencies and exclusions clearly OEM & Channel Relationship Management • Act as the EOSITS technical point of contact for OEM and distribution partners, maintaining working relationships with vendor pre-sales, product and channel teams, • Maintain personal currency on OEM product portfolios, roadmaps, configuration rules and channel programme requirements, attain and hold the relevant OEM accreditations, • Support EOSITS in meeting and maintaining OEM partner status requirements, including the technical accreditation levels that underpin partner tier and pricing, • Engage OEM specialist and architect resources on complex opportunities, and manage escalations relating to configuration validity, availability or roadmap position Customer Engagement & Solution Architecture • Act as the senior technical presence in customer-facing pre-sales engagements: discovery sessions, requirement workshops, solution presentations and design reviews, • Present and defend proposed architectures to customer technical and executive stakeholders, translating technical decisions into business and commercial terms, • Lead the technical response to RFI, RFP and tender submissions, including compliance matrices, technical narrative and supporting design material, • Run and support proof of concept, benchmark and demonstration activity where required to substantiate a proposed solution, • Maintain the technical relationship with key accounts through the delivery lifecycle, providing continuity from pre-sales design into implementation and into the managed service Platform & Managed Service Alignment • Ensure that proposed compute, storage and networking foundations are suitable for the platforms they will host, including cloud edge, virtualisation and data protection estates, • Provide infrastructure design input to the Kubernetes Platform Managed Service on node sizing, node pool hardware profiles, persistent storage architecture and network connectivity, • Work with the internal team to confirm that proposed solutions are supportable, within managed service standards, and correctly reflected in service scope and cost, • Provide architectural escalation support to the operations teams for complex infrastructure incidents, capacity issues and problem investigations Continual Improvement & Standards • Maintain the EOSITS library of standard configurations, sizing models, pricing assumptions and design collateral, and keep it current with OEM portfolio changes, • Feed lessons from delivery and from lost or re-worked bids into the CAPA and continual service improvement process, • Maintain alignment of solution design practice with ISO/IEC 20000-1 service management practices and any customer or regulatory requirements, • Mentor and develop colleagues in sales, pre-sales and engineering on compute and storage technologies, sizing method and configuration discipline ESSENTIAL CRITERIA: • Degree-level qualification in Computer Science/IT/Engineering, or equivalent demonstrable experience at solution architect level, • Minimum 5+ years' experience in enterprise infrastructure, with at least 3+ years in a customer-facing pre-sales, solution architecture or technical design role, • Demonstrable, hands-on experience specifying and configuring enterprise server and storage platforms from more than one major OEM, Dell Technologies, HPE, Lenovo, Supermicro or equivalent, • Practical working knowledge of OEM configurators and quotation tooling, and of the configuration rules, compatibility matrices and licensing models that govern them, • Deep understanding of enterprise storage, block, file and object, • SAN, NAS, all-flash, hybrid, software-defined and hyperconverged, • RAID and erasure coding; data reduction, snapshots, replication and backup integration, • Deep understanding of server platform design: CPU and memory architecture, NUMA, PCIe and expansion, local and shared storage options, out-of-band management, rack, power and cooling considerations, • Proven history of customer engagement in a pre-sales and architecture capacity, including workshops, solution presentations and design reviews with technical and executive audiences, • Experience contributing to RFI/RFP and tender responses, and to the commercial shaping of a proposed solution, • Working knowledge of data centre networking and connectivity as it relates to compute and storage design (Ethernet, Fibre Channel, NVMe-oF, top-of-rack and fabric topologies), • Experience producing solution documentation, bills of materials and high-level designs to a professional standard, • Clear written and verbal communication, with the ability to present and defend design decisions to technical and non-technical audiences, • Proven ability to work collaboratively across international and distributed teams, and with vendor and partner organisations DESIRABLE CRITERIA: • Current OEM channel and partner certifications — for example Dell Technologies (DCS/DCP Design or Sales tracks), HPE (ASE/Master ASE, HPE Partner Ready technical accreditations), Lenovo (LATP/DCG technical accreditations) or Supermicro partner accreditation, • Certification across two or more OEM portfolios, or across both server and storage tracks within a single OEM, • Storage vendor specialist certifications (for example NetApp, Pure Storage, VAST, Nutanix, VMware vSAN), • Experience of data centre facilities design considerations: rack layout, power distribution, cooling and containment, and structured cabling, • Google Professional Cloud Architect certification, or Certified Kubernetes Administrator (CKA), • TOGAF or equivalent enterprise/solution architecture framework knowledge, • Experience supporting e-gaming, financial services, healthcare or other high-availability regulated environments, • Experience with edge, distributed and colocation deployment models, • ITIL Foundation or equivalent IT service management framework knowledge, and familiarity with ISO/IEC 20000-1 aligned service operations, • Awareness of project and programme management methodologies The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #LI-MS2 #Hybrid Pay Range $180,000—$200,000 USD

Austin, TX Allen Control Systems (ACS) is a cutting-edge defense startup founded by two former Navy electrical engineers with a proven track record in robotics and software. We are developing a small, autonomous gun turret that employs advanced computer vision and control systems to precisely target and neutralize small drones and loitering munitions. Our innovative approach requires overcoming significant technical challenges, making this an exciting and dynamic environment for experienced professionals. With an engineering-first culture, ACS values technical excellence and innovation. Backed by our founders' successful exits from two previous ventures acquired for a combined $180M in 2022, we are committed to ensuring that the groundbreaking technologies we develop have a real-world impact. We are hiring an Office Administrator to help keep ACS running smoothly day to day. You will serve as a friendly, reliable first point of contact in our office and a key partner to our Office Manager, owning the administrative and logistics work that keeps the team unblocked. This is an in-office, hands-on role best suited for someone who loves staying organized, follows through, and takes pride in creating a great workplace experience. What You'll Do • Serve as the front-door experience: greet guests, manage check-ins, handle calls and correspondence, and maintain a professional, welcoming office environment., • Keep office operations running smoothly: manage mail, deliveries, supplies, and day-to-day coordination so the team can stay focused on their work., • Coordinate and track shipments for marketing materials and remote/new hire kits; maintain inventory and ensure packages go out accurately and on time., • Process mail, receipts, and invoices accurately and promptly; maintain organized filing systems, trackers, and documentation to keep office workflows up to date., • Support vendor coordination and facilities issue triage, particularly when the Office Manager or Facilities Technician is unavailable., • Support office events, team activities, and onboarding logistics to ensure new hires have a smooth setup experience from day one. What You'll Need • 13 years of administrative, office support, or customer service experience., • Detail-oriented and organized with excellent follow-through; nothing falls through the cracks on your watch., • Excellent communication skills and a warm, professional demeanor; proactive in anticipating needs before being asked., • Comfortable juggling multiple priorities and adapting quickly in a fast-paced startup environment., • Tech-savvy and quick to learn new systems; proficiency with Microsoft 365, SharePoint, and Slack preferred., • Understanding of secure workplace practices, including visitor logs, badge compliance, and comfort working within regulated environments such as CMMC/ITAR frameworks., • Experience in a startup, tech, or engineering environment is a plus, as is experience with shipments, inventory, or materials logistics. What We Offer • Competitive salary, • ACS Equity Package, • Health, Dental, Vision Insurance, • Paid Time Off, • Opportunity to grow with a fast-scaling defense startup Allen Control Systems is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment. Allen Control Systems prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Dispatcher plays a critical role in coordinating operations across multiple departments, including the Bury, Install, and Enterprise teams. This position ensures that job assignments are efficiently scheduled, monitored, and completed on time. Dispatchers act as the primary point of contact for clients, technicians, and internal teams, helping to streamline workflow and maximize operational efficiency. To succeed in this role, candidates must have strong organizational skills, excellent communication abilities, and the ability to adapt to dynamic work environments. This role offers opportunities for growth in logistics coordination, operational management, and leadership positions within the organization. Coordinate Departmental Operations Serve as the key liaison between the Bury, Install, and Enterprise teams, ensuring efficient scheduling, tracking, and completion of tasks. Monitor Work Opportunities Track project timelines and identify additional work opportunities to maximize efficiency for installation technicians. Client Communication Maintain consistent communication with clients to ensure expectations are met, provide updates, and address concerns promptly. Scheduling & Logistics Management Dispatch enterprise personnel to job sites, monitor work progress, and ensure timely completion of assignments. Record Keeping Maintain thorough and accurate documentation of work assignments, communications, and project updates for future reference. Administrative Support Provide administrative assistance to ensure smooth workflow and department operations. All Other Duties as Assigned: Perform additional duties and responsibilities as assigned to support evolving operational and business needs. Organizational Skills: Ability to manage schedules, track assignments, and coordinate tasks efficiently. Communication Expertise: Strong verbal and written communication skills to interact professionally with clients and internal teams. Problem-Solving Ability: Quick decision-making skills to address scheduling conflicts, service issues, and logistical challenges. Attention to Detail: Ability to document and track job progress with accuracy. Adaptability: Comfortable working in a fast-paced, changing environment. Time Management: Ability to prioritize tasks and ensure timely completion with minimal supervision. Customer Service Skills: Maintain a professional and approachable demeanor when interacting with clients and technicians. Technical Proficiency: Familiarity with scheduling and workforce management software is a plus. Flexibility: Availability to work varying schedules, including evenings and weekends, as needed. Work Environment: The Dispatcher position primarily operates in a professional office environment and serves as a central communication hub between field personnel, customers, and leadership teams. This role requires frequent interaction with technicians, supervisors, project managers, clients, and internal departments through telephone, email, messaging platforms, and operational software systems. Due to the dynamic nature of field operations, the Dispatcher must be able to effectively manage multiple priorities, adapt to changing schedules, and respond to unexpected operational challenges while maintaining a high level of professionalism and customer service. The ability to work independently as well as collaboratively within a team environment is essential to supporting daily operational objectives. Work schedules may require flexibility, including extended hours, scheduling adjustments, weekend coverage, and overtime based on business and operational needs. Physical Requirements: The Dispatcher position requires the ability to sit for extended periods while monitoring work queues, coordinating schedules, and managing daily operational activities. This role involves frequent use of computers, telephones, headsets, dual-monitor systems, and other standard office equipment, as well as the ability to communicate clearly and professionally with field personnel, customers, vendors, and internal departments through various communication platforms. The employee must be able to accurately read, analyze, and enter data into dispatch, scheduling, and reporting systems while maintaining a high level of attention to detail. The position may require occasional standing, walking, bending, reaching, and lifting or carrying office supplies or equipment weighing up to 25 pounds. Due to the fast-paced nature of the role, the Dispatcher must be able to manage multiple priorities simultaneously, adapt to changing operational demands, and perform repetitive hand and finger movements associated with keyboarding and data entry. The ability to work flexible schedules, including extended hours, weekends, and overtime as required by business and operational needs, is essential. The employee must also be able to perform the essential functions of the position with or without reasonable accommodation. Adaptability & Flexibility: The operational nature of the Dispatcher role requires a high degree of adaptability and flexibility. Daily priorities, technician schedules, customer demands, weather conditions, emergency service requests, and business needs may change with little notice, requiring the ability to quickly adjust plans and respond effectively to evolving situations. The Dispatcher must be capable of managing multiple tasks simultaneously while maintaining accuracy, professionalism, and a sense of urgency. Flexibility to work extended hours, scheduling adjustments, weekends, overtime, and on-call support, as required by business and operational needs, is essential to the success of this position. Professional Presence: As a representative of DCOMM, the Dispatcher is expected to maintain a professional presence in all interactions with employees, customers, clients, vendors, and business partners. This position serves as a key point of communication between field operations and leadership and must consistently demonstrate professionalism, sound judgment, accountability, and effective communication skills. The Dispatcher is expected to handle sensitive and time-critical information with discretion, maintain a positive and solution-oriented attitude, and represent the company's values and commitment to operational excellence in every interaction. Primary Work Location: This role supports multiple operational markets within the assigned home market. Travel Requirements: Travel to and from the office to report for scheduled shift. Competitive Wages: Offering a salary or hourly rate that is competitive within the industry and reflective of the responsibilities of the position. Paid Training: Access to training programs at no cost to the employee, ensuring continuous skill development and career growth. Health Insurance: Comprehensive health, dental, and vision insurance in accordance with the company benefits package. Paid Time Off (PTO): A PTO policy designed to support work-life balance and personal well-being. Company-Provided Uniforms: Uniforms provided to ensure a professional appearance and support safety compliance standards when visiting job sites. Technology & Tools: Essential tools to perform job duties, including a company-provided computer, email access, and software systems. Travel Support: Reimbursement for travel expenses, lodging, and meals as outlined in the company's travel policy when travel is required. Pathway to Next Role: Senior Dispatcher, Dispatch Supervisor, Operations Administrator, Project Coordinator, Construction Project Coordinator, or other Operations and Leadership positions. Cross-Functional Exposure: Works closely with Operations Leadership, Field Services, Construction Services, Human Resources, Recruiting, Safety & Compliance, Fleet, Payroll, and Customer Support teams. Skill Development Areas: Leadership, communication, problem-solving, workforce planning, scheduling and logistics coordination, operational reporting, customer relationship management, and business operations. DCOMM encourages continuous learning and professional development, providing employees with opportunities to take on additional responsibilities and prepare for future leadership roles as the company continues to grow. Commitment to Equal Opportunity: DCOMM is an Equal Opportunity Employer. We are committed to fostering an inclusive and equitable workplace where diversity is celebrated. We do not discriminate based on race, color, religion, sex (including pregnancy-related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Based in a world-class Dexterra camp facility, the Guest Service Administrator plays a critical role in both guest experience and site administration. This position goes beyond check-in and check-out and serves as a key support function to site operations through accurate guest data management, occupancy tracking, forecasting, and reporting. You will act as an ambassador for the site, providing outstanding customer service to guests while ensuring administrative accuracy related to guest names, dates of stay, room allocations, and occupancy levels. You will work closely with the Site Managers and operational teams to ensure guest information supports planning, forecasting, and reporting requirements. Your work will include: • Welcoming guests and providing introductory information about the site, • Serving as the first point of contact for guest and client inquiries via phone and email, • Allocating guest rooms and issuing room keys and access cards as required, • Managing the check-in and check-out process for all guests, • Maintaining accurate records of guest names, room assignments, and dates of stay, • Ensuring accurate and timely data entry into occupancy and property management systems, • Forecasting occupancy levels based on bookings and client schedules, • Running and distributing occupancy, arrival/departure, and utilization reports, • Supporting site planning through accurate guest and occupancy reporting, • Ensuring database accuracy for room bookings, payments, and multiple data sources, • Providing guests with information on camp rules, policies, and services while gathering feedback, • Assisting with administrative review of safety documentation, time sheets, and maintenance records, • Supporting the preparation of reports using MS Excel and documentation in MS Word, • Assisting the Site Manager with day-to-day administrative and operational support tasks Who are we looking for? • Completion of post-secondary education in Hospitality, Business Administration, or a related field, • Minimum 1 year of logistics, or hotel guest services and/or administrative experience, • Minimum 1 year of accounting or administrative experience, which can include (but not limited to): Receiving reports, Work orders, Payroll data entry, Invoicing and billing, • Strong attention to detail with the ability to maintain accurate guest and occupancy records, • Intermediate proficiency with Microsoft Office (Excel, Word), • Experience with Property Management Systems or hospitality software is considered an asset, • Strong customer service skills with a professional, organized, and responsive approach Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

We're adding a Project Controls Cost Estimator to our Corporate Operations team, which oversees the planning, performance, and operational support of PCSI's federal service contracts on military installations nationwide. In this role, you'll develop cost estimates for existing contracts, change orders, renewals, and new business opportunities by evaluating contract requirements, staffing models, subcontractor costs, equipment, materials, and other key cost drivers. Working closely with Operations leadership and cross-functional partners, you'll provide the cost analysis and project controls expertise needed to support operational planning and contract performance. This position reports to a Director of Operations and serves as a key partner to Operations leaders across multiple lines of business. We're looking for someone with experience in project controls, cost estimating, or cost accounting who can analyze operational requirements and develop accurate cost estimates that support operational planning and contract performance. How You'll Work: • Based primarily at the Corporate Headquarters office in south Austin, TX., • Monday-Friday hybrid schedule, up to 2 days per week remote., • Must be located in the Austin, TX metro area. Benefits Include: • Annual bonus opportunity up to 8%., • Comprehensive medical, dental, and vision coverage with 100% employer-paid premiums for Employee Only plans., • 401(k) with company match up to 6%, with pre-tax and Roth options, and 100% immediate vesting upon eligibility., • Company-paid short-term and long-term disability, plus additional voluntary benefit options., • 21 days of PTO each year, in addition to all federal holidays. What You'll Do as Project Controls Cost Estimator: Project Controls and Cost Estimating • Estimate the resources needed to perform contract work for existing contracts, change orders, renewals, and new business proposals., • Review solicitation documents, scopes of work, contract requirements, and technical data to perform preliminary cost analysis., • Evaluate staffing models, service requirements, equipment, materials, subcontractor costs, and other cost drivers to develop cost estimates and pricing strategies for proposals., • Collaborate with Operations, Business Development, Finance, Contracts, and other internal teams to gather information needed to build accurate and complete cost estimates., • Conduct project performance analysis using earned value techniques., • Use analytics to interpret, summarize, and report on project performance and organizational trends to internal and external stakeholders., • Act as cost system administrator for assigned projects, including preparing ad hoc reports, supporting executive-level needs, and assisting Project Managers with project cost information., • Implement and maintain cost accounting procedures and estimating methods., • Partner with Operations leaders to develop change order pricing and assess the operational impact of contract modifications., • Support Business Development with proposal development for new projects and renewals of existing contract work by preparing cost estimates and supporting documentation. Operations Project Controls Support • Partner with Operations leaders to support planning, execution, and performance management activities across multiple federal service contracts., • Monitor project milestones, operational priorities, and contract performance activities to help ensure projects remain on track and aligned with business objectives., • Support federal service contract operations across lines of business such as Facility Maintenance, Fleet Maintenance, Food Service, Logistics, and Environmental Services., • Support Operations leadership with analysis, reporting, and project coordination activities that promote continuity and informed decision-making across assigned contracts., • Analyze, interpret, summarize, and present administrative, operational, and technical information clearly for internal stakeholders and external sources as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Qualifications: • Bachelor's degree in Engineering, Construction Management, Finance, Accounting, Business Management, or equivalent combination of experience and education., • Minimum of three (3) years of experience with project controls, cost accounting, or cost estimating including responsibility for analyzing project costs, resource requirements, and operational data., • Familiarity with facility operations, maintenance services, or other service contract environments., • Advanced proficiency in Excel. Preferred Qualifications: • Demonstrated knowledge in RS Means, MS Project, Maximo and/or MicroStation/AutoCad., • Experience supporting cost estimating, project controls, contract administration, or operations within federal government or DoD service contracts. Knowledge, Skills and Abilities: • Requires knowledge of PC functions and Software., • Operation of Windows applications, MS Word, MS Excel, etc., and related applications., • Advanced written and oral communication skills., • Ability to analyze contract requirements, cost data, labor models, and operational information to support estimating and project decision-making., • Ability to collaborate with Operations leaders and cross-functional stakeholders on project objectives., • Ability to be a self-starter and have strong time management skills., • Ability to work well under pressure, multi-task and handle multiple priorities., • Ability to work both with minimal supervision and as a team player. Other Requirements: • Ability to pass criminal, financial, drug, and driving screening., • Ability to be insured as an authorized driver for the Company., • Possess a valid driver's license and maintain good driving record., • Ability to work any time or day of the week, including weekends and holidays., • Ability to travel up to 10%. PCSI does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require sponsorship now or in the future. All veterans and/or persons with all types of disabilities are strongly encouraged to apply! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Our enterprise is constantly expanding, with new roles and opportunities opening regularly. Check out our open positions and apply. • Bilingual Talent Acquisition Specialist Phoenix, Arizona, United States, • Leave Of Absence Administrator Phoenix, Arizona, United States, • Leaves Administrator Phoenix, Arizona, United States, • Talent Acquisition Coordinator Phoenix, Arizona, United States, • Business Intelligence Analyst Phoenix, Arizona, United States, • Software Manager Phoenix, Arizona, United States, • Completions Manager Phoenix, Arizona, United States, • Design Engineer Manager Phoenix, Arizona, United States, • Design Integration Manager Phoenix, Arizona, United States, • Technical Engineer Electrical Phoenix, Arizona, United States, • Technical Engineer Mechanical Phoenix, Arizona, United States, • Construction Scheduler Pecos, Texas, United States, • Construction Scheduler Phoenix, Arizona, United States, • Electrical Purchasing Agent Reno, Nevada, United States, • Material Handler Reno, Nevada, United States, • Material Handler Phoenix, Arizona, United States, • Material Handler Austin, Texas, United States, • Material Handler Pecos, Texas, United States, • Site Logistics Manager Austin, Texas, United States, • Director Of Project Accounting Phoenix, Arizona, United States, • Electrical Commissioning Manager Austin, Texas, United States, • Electrical Commissioning Superintendent Austin, Texas, United States, • Electrical Commissioning Superintendent Reno, Nevada, United States, • Electrical Commissioning Superintendent Phoenix, Arizona, United States, • Energy Marshal Tulsa, Oklahoma, United States, • Energy Marshal Phoenix, Arizona, United States, • Energy Marshal Reno, Nevada, United States, • Energy Marshal Harlingen, Texas, United States, • Electrical Quality Technician Austin, Texas, United States, • Electrical Quality Technician Reno, Nevada, United States, • Electrical Quality Technician Phoenix, Arizona, United States, • Quality Assurance Manager Pecos, Texas, United States, • Quality Assurance Manager Reno, Nevada, United States, • Quality Assurance Superintendent Phoenix, Arizona, United States, • Quality Assurance Superintendent Reno, Nevada, United States, • Quality Manager Austin, Texas, United States, • Quality Manager Phoenix, Arizona, United States, • Quality Superintendent Pecos, Texas, United States, • Quality Technician Tulsa, Oklahoma, United States, • Quality Technician Pecos, Texas, United States, • HSE Manager Phoenix, Arizona, United States, • HSE Manager Phoenix, Arizona, United States, • HSE Superintendent Pecos, Texas, United States, • HSE Superintendent Harlingen, Texas, United States, • HSE Superintendent Phoenix, Arizona, United States, • HSE Superintendent Reno, Nevada, United States, • Safety Technician Austin, Texas, United States, • Safety Technician Tulsa, Oklahoma, United States, • Safety Technician Harlingen, Texas, United States, • Safety Technician Pecos, Texas, United States, • Safety Technician Phoenix, Arizona, United States, • Safety Technician Reno, Nevada, United States, • Learning And Development Specialist Phoenix, Arizona, United States, • Local Warehouse Driver Reno, Nevada, United States, • Local Warehouse Driver Phoenix, Arizona, United States, • Local Warehouse Driver San Marcos, Texas, United States, • Marketing Video Editor Phoenix, Arizona, United States, • Area Superintendent Phoenix, Arizona, United States, • Area Superintendent Pecos, Texas, United States, • Area Superintendent Tulsa, Oklahoma, United States, • General Superintendent Harlingen, Texas, United States, • General Superintendent Tulsa, Oklahoma, United States, • General Superintendent Harlingen, Texas, United States, • General Superintendent Tulsa, Oklahoma, United States, • General Superintendent - Mission Critical Pecos, Texas, United States, • Pipe Foreman Pecos, Texas, United States, • Project Engineer - Mission Critical Pecos, Texas, United States, • Project Executive Harlingen, Texas, United States, • Project Executive Tulsa, Oklahoma, United States, • Project Executive - Mission Critical Pecos, Texas, United States, • Project Manager - Mission Critical Harlingen, Texas, United States, • Project Manager - Mission Critical Pecos, Texas, United States, • Project Superintendent Pecos, Texas, United States, • Project Superintendent Tulsa, Oklahoma, United States, • Project Superintendent Harlingen, Texas, United States, • BIM Coordinator Tulsa, Oklahoma, United States, • BIM Coordinator Harlingen, Texas, United States, • Design Modeler Phoenix, Arizona, United States, • Virtual Construction Field Engineer Reno, Nevada, United States, • BYUI Career Fair: Career Interest Form ALL, • Electrical Apprenticeship Interest ALL; Austin, Texas, United States; Phoenix, Arizona, United States, • Still don't see what you are looking for? ALL, • Carpenter Phoenix, Arizona, United States, • Concrete Carpenter Phoenix, Arizona, United States, • Concrete Placer-Finisher Phoenix, Arizona, United States, • Equipment Operator - Per Diem: $200/Day Pecos, Texas, United States, • Laborer - Middle Verde Phoenix, Arizona, United States, • Laborer - Per Diem: $200/Day Pecos, Texas, United States, • Pipe Layer - Per Diem: $200/Day Pecos, Texas, United States, • Chief Estimator Phoenix, Arizona, United States, • Estimator Phoenix, Arizona, United States, • Preconstruction Manager Phoenix, Arizona, United States, • VP of Estimating Phoenix, Arizona, United States

Job Description Title: Administrative Assistant Location: Austin, TX (100% Onsite) Schedule: Monday – Friday, 8:00 AM – 5:00 PM Compensation: $28 - $31/hour + Annual Discretionary Bonus Employment Type: Direct Hire Benefits: Medical, Dental, Vision, 401(k) with Company Match, PTO Travel: Local travel between two Austin properties required About the Opportunity A well-established commercial real estate organization is seeking an Administrative Assistant to support the day-to-day operations of two Class A office properties in Austin. This is an excellent opportunity for an administrative professional looking to grow within commercial property management while gaining exposure to budgeting, vendor management, tenant relations, and property operations. The ideal candidate is proactive, detail-oriented, highly organized, and enjoys taking ownership of their work. This role requires someone who can anticipate needs, solve problems independently, and provide administrative support in a fast-paced environment. Key Responsibilities • Provide administrative support for the management and operation of two commercial office properties, • Process and enter invoices accurately and timely, • Prepare contracts, contract addendums, and related documentation using established templates, • Coordinate vendor onboarding and maintain vendor records, • Monitor and maintain Certificates of Insurance (COI) compliance, • Manage third-party vendor and tenant portals, including follow-up communications and updates, • Answer and route incoming phone calls and emails, • Assist with tenant communications and customer service requests, • Coordinate monthly tenant appreciation events, including vendor outreach, ordering refreshments, and event logistics, • Support budgeting and financial administration activities, • Maintain organized property records and documentation, • Assist with special projects and additional administrative functions as needed Qualifications • 1-2+ years of administrative experience, • Strong data entry and document management skills, • Experience working with invoices, contracts, or vendor coordination preferred, • Proficiency with Microsoft Office Suite, • Experience with property management software is a plus, • Reliable transportation and ability to travel between local properties as needed, • Associate's or Bachelor's degree preferred What We're Looking For • Strong attention to detail and high level of accuracy, • Ethical, dependable, and professional approach to work, • Ability to work independently without constant supervision, • Proactive mindset with strong problem-solving abilities, • Someone who brings solutions, not just problems, • Strong organizational and time management skills, • Excellent communication and customer service abilities, • Desire to learn and grow within commercial property management Growth Opportunity This position offers the opportunity to grow into a Senior Property Administrator role and expand responsibilities as the property portfolio continues to grow. If you're looking for a long-term opportunity with a stable organization that values initiative, accountability, and professional growth, we'd love to hear from you. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Job Description Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard. We are hiring Customer Support Reps to handle parent inquiries in Zendesk full-time. You are the first line of response for families: answering questions clearly, resolving issues quickly, and making sure every parent walks away feeling taken care of. You own your queue, you know the answer or know exactly where to find it, and you keep the tone warm and professional every single time. What You'll Do • Own the Parent Support Queue: Work Zendesk tickets from parents every day. Respond quickly, resolve what you can directly, and route what you cannot., • Answer Parent Questions Clearly: Handle questions about schedules, billing, academics, athletics, campus logistics, and everything in between. Give parents clear, complete answers so they do not have to write back., • Resolve Issues End to End: When a parent has a problem, work it through. Loop in the right internal team, keep the parent updated, and close the loop when it is done., • Escalate the Right Things: Know what you can handle and what needs to go up. Get escalations to the right person quickly with the context they need to act., • Keep Zendesk Clean: Tag tickets properly, keep macros up to date, and flag patterns you see in the queue so we can fix the root cause., • Communicate Warmly and Professionally: Every message you send should read as clear, warm, and on-brand. No copy-paste responses that miss the point. Requirements • 2-3 Years of Zendesk Support Experience: You have worked in a Zendesk-based support role for two to three years. You know the platform, macros, triggers, and how to run a clean queue., • Excellent Written English: Your written English is clear, warm, and professional. Every parent-facing message reads well., • Customer or Family-Facing Support Background: You have handled real customer or family inquiries at volume, including hard conversations, and kept the relationship intact., • Judgment Under Pressure: You know how to read a message, figure out what is really being asked, and respond in a way that solves the problem without creating new ones., • AI Forward: You are comfortable using AI tools to draft responses and speed up repetitive work., • Organized and Reliable: You do not let tickets sit. You track open items, follow through, and keep parents in the loop even when the answer is not ready yet., • Availability: Full-time coverage during standard U.S. business hours, Central Time., • Location and Setup: Fully remote, open globally. Reliable internet and a quiet space you can work from. You do not need to be U.S.-based. Bonus Points • School or Youth Program Support Background: You have handled support for a school, camp, club, or youth program where parents were a central part of the job., • Bilingual (English/Spanish): You can communicate with Spanish-speaking families directly., • Zendesk Certifications: You hold Zendesk Support Administrator or similar credentials. Benefits Pay: $25/hour

Job DescriptionAre you an experienced IT professional looking for a high-impact, flexible opportunity in Austin, Texas? Lumenci is hiring a part-time, hybrid IT Support Specialist to lead our internal technical support, hardware provisioning, and systems administration. If you have deep expertise across the Microsoft 365 ecosystem, SharePoint, and modern IT ticketing platforms, join our team to establish scalable help desk processes and deliver exceptional technical support. About Lumenci Founded in 2018, Lumenci is a premier intellectual property consulting firm specialising in patent litigation, expert witness testimony, and patent monetisation for leading corporations and global law firms across the software, telecommunications, semiconductor, and emerging technology sectors. A key part of our model is the integration of deep technical expertise with litigation strategy. Our teams support high-stakes disputes by developing technical narratives, performing rigorous analysis — including reverse engineering and source-code review — and partnering with world-class expert witnesses whose testimony shapes case outcomes in courts and arbitration forums worldwide. Alongside our services business, our iLumOS platform delivers expert-guided AI for patent intelligence, moving clients from portfolio analysis to action in minutes rather than months. Today we work with more than 200 clients across the US, Europe, Asia, and Latin America. We have analysed over 100,000 patents, tested more than 1,000 products, and supported clients in raising over $200M in IP financing, with more than $3.5B tied to verdicts, settlements, and cost savings. That work is delivered by 150 consultants and more than 100 technical experts with exceptional academic backgrounds. Lumenci is recognised in the IAM 300 and is Vault Top Ranked. Headquartered in Austin, Texas, we deliver end-to-end support spanning technical analysis, expert strategy, valuation, and monetisation execution. We are backed by VSS Capital Partners and Century Equity Partners, and we are growing quickly — our US team expanded 42% over the past year. Employment Type: Part-Time | Approximately 20–25 hours per week Work Arrangement: Hybrid/ Onsite as needed for hardware logistics Location: Austin, Texas Reports To: Global Managing Director Key Responsibilities Administer user accounts, security groups, and access permissions across Microsoft 365, Entra ID (Azure AD), and SharePoint. Manage end-to-end hardware lifecycles, including configuring, imaging, deploying, and troubleshooting laptops and peripherals for local and remote employees. Implement, configure, and maintain a centralized IT ticketing system to establish SLA benchmarks and incident management workflows. Provide tier 2 technical troubleshooting for Windows and macOS environments, meeting room AV systems, and office network infrastructure. Author clear standard operating procedures (SOPs), employee-facing troubleshooting guides, and IT onboarding/offboarding workflows. Monitor endpoint compliance, enforce security best practices, and manage software license allocations. Required Qualifications 3 to 5 years of hands-on technical support, help desk administration, or systems support experience. Advanced proficiency in Microsoft 365 administration, SharePoint site permissions/architecture, Entra ID, and Teams. Demonstrated experience selecting, deploying, or managing IT service management (ITSM) and ticketing software. Proven track record managing hardware deployment pipelines and troubleshooting complex OS and networking issues. Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders. Ability to work onsite at our Austin, Texas office on scheduled days for hardware provisioning and physical IT management. Preferred Qualifications Relevant industry certifications (such as Microsoft 365 Certified: Endpoint Administrator Associate, MS-900, CompTIA Network+, or Security+). Experience creating automated workflows using Microsoft Power Automate or basic scripting (PowerShell, Bash). Familiarity with Microsoft Copilot integration or AI-assisted IT help desk tools. Previous experience supporting professional services, legal tech, or intellectual property consulting environments. Why you will love working for Lumenci: Be Part of a Global Team: Joining Lumenci means joining a diverse and globally distributed team. You'll collaborate with talented individuals from different backgrounds and cultures, bringing unique perspectives to every project. Growth and Development Opportunities: At Lumenci, we believe in recognizing and rewarding merit. We offer opportunities for merit-based promotions, allowing you to advance your career based on your performance, contributions, and dedication. We are committed to supporting your professional growth and development, providing the resources and mentorship needed to excel in your role and take on new challenges. Benefits & Total Rewards • Comprehensive Health & Well-being: We offer robust medical, dental, and vision insurance options that include significant company contributions toward employee premiums to support the health of our "Luminaries" and their families., • Retirement Strategy: Lumenci provides a 401(k) program with a competitive employer-matching contribution, enabling employees to build long-term financial security., • Performance-Based Incentives: Our total cash compensation includes a variable pay component designed to reward both individual achievements (KRAs) and overall company success., • Time Off & Leaves: We prioritize work-life harmony through a balanced leave policy that includes accrued Paid Time Off (PTO), designated company holidays, and additional "floating" holidays for personal or cultural significance., • Holistic Wellness Support: Beyond standard medical care, we provide dedicated Wellness Leave to address both physical health and emotional well-being, as well as paid leave for significant life events like bereavement and parental bonding., • Culture of Autonomy & Growth: Employees benefit from a flexible, remote-first work environment that favors autonomy and provides structured support for ongoing professional development and career advancement. Compensation and Pay Transparency The expected hourly pay range for this part-time role is $32.00–$42.00 per hour (scheduled for approximately 20–25 hours per week). This range represents Lumenci’s good-faith estimate based on the Austin, Texas market and is intended as a general guide. An individual's actual starting wage will be determined by factors including relevant hands-on IT support experience, technical certifications (e.g., Microsoft 365, CompTIA), depth of systems administration expertise, and demonstrated problem-solving skills. Wage History: In compliance with applicable laws and our commitment to equitable hiring practices, Lumenci does not request, require, or rely on an applicant's prior wage or salary history when determining compensation at any stage of the hiring process. Equal Opportunity Employer: Lumenci is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Accommodation: If you require a reasonable accommodation to complete this application or participate in the interview process, please let your recruiter know. Employment Relationship: Nothing in this job description creates or is intended to create a contract of employment for any specific period of time. Employment with Lumenci, if offered, is on an at-will basis and may be terminated by either the employee or Lumenci at any time, with or without cause and with or without notice, subject to applicable law. Powered by JazzHR YGzV4GFsWw