MHI Talent Solutions | Technical Product Manager, Returns
hace 17 días
Los Angeles
Job Description This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The TPM will be responsible for return workflows spanning Narvar, Shopify, OMS, and NetSuite, with a strong emphasis on building and maintaining robust system integrations. This role will partner closely with the Digital Commerce Product Manager, who owns customer-facing experiences, while this role ensures the supporting back-end infrastructure and integrations with OMS, NetSuite, and logistics providers are reliable and scalable. Role: Technical Product Manager, Returns Location: Los Angeles, California Status: MHI is a successful managed services partner and now assisting with their key direct hire needs Key Qualifications/Responsibilities: Returns Experience & Integration Ownership • Optimize internal workflows for return initiation, RMA creation, inventory disposition, and refund processing., • Manage integrations between Narvar, Shopify, OMS, NetSuite, and 3PL partners to support automated returns., • Ensure accurate, real-time flows of data for RMAs, refunds, inventory adjustments, and financial reconciliation., • Partner with engineering and integration teams to modernize return workflows and reduce manual overhead.Reverse Logistics Strategy, • Collaborate with Operations, Logistics, and 3PLs to design scalable return processing, routing, and restocking workflows., • Identify opportunities for cost reduction, automation, and sustainability improvements (e.g., consolidation, donation,etc).Technical Product Leadership, • Translate complex return requirements into technical specifications, user stories, and data flow diagrams., • Partner with engineering to scope, prioritize, and deliver return system enhancements using Agile practices., • Monitor and troubleshoot back-end integrations with OMS, ERP, and 3PL systems.Cross-Functional Collaboration, • Partner with Digital Commerce PM on end-to-end return initiatives to ensure alignment between customer-facing and operational systems., • Work with CX, Finance, and Accounting to ensure accurate refund/credit processing and reconciliation., • Support UAT and QA for return-related features and integrations., • Implement dashboards and reporting for return volumes, costs, and customer impact., • Maintain detailed documentation of return flows, integrations, and policies., • Provide training and onboarding materials for CX and Ops teams.Desired Experience, • 5–7 years of product management experience, ideally in ecommerce, retail systems, or reverse logistics., • Hands-on experience with Narvar (or Happy Returns or similar), Shopify, OMS, and NetSuite ERP., • Strong understanding of return workflows: RMA creation, shipping labels, restocking, refurb/disposition, refund processing., • Experience with integration platforms (e.g., Celigo) and API-based workflows., • Familiarity with 3PL integrations, warehouse systems, and reverse logistics strategies., • Strong analytical skills with ability to balance CX, operational efficiency, and financial impact.Requirements, • Bachelor's degree in Product, Engineering, Business, Supply Chain, or related field., • Proven ability to design and deliver complex return solutions at scale., • Excellent communication and stakeholder management skills. Salary range: $160-170k