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Job DescriptionBenefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off Position Summary The Practice Manager manages the daily administrative and operational functions of the health center to ensure exceptional patient care, efficient workflows, and compliance with regulatory standards. This role is responsible for leading front-office and clinical support teams, optimizing scheduling and patient flow, managing performance metrics, and ensuring alignment with organizational values, quality standards, and strategic goals. The Practice Manager serves as a key liaison between staff, providers, leadership, and external partners. Essential Duties & Responsibilities Operational Leadership Manage the daily operations of front desk, call center, eligibility/enrollment, medical assistants, and other support departments. Ensure efficient patient flow, schedule management, and adherence to clinic productivity targets. Implement and monitor operational protocols, SOPs, and HRSA FQHC compliance requirements. Maintain adequate staffing levels, daily huddles, and operational coverage across all service lines. Partner with providers and clinical leadership to resolve workflow barriers, scheduling issues, and patient complaints. Staff Management & Development Supervise, coach, and evaluate assigned staff with ongoing 1:1s, performance reviews, and competency assessments. Lead onboarding, training, and reinforcement of ICARE values and customer service expectations. Address performance concerns promptly, including corrective actions, PIPs, and recognition initiatives. Quality, Compliance & Safety Ensure all operations align with Joint Commission, HRSA, OSHA, CLIA, HIPAA, and infection control standards. Support quality improvement initiatives, including PDSA cycles, SWARM reviews, and corrective action plans. Manage documentation accuracy, chart audits, encounter closure, and adherence to billing workflows. Patient Experience & Customer Service Maintain a patient-centered environment that is respectful, timely, and responsive. Monitor patient satisfaction scores and implement improvement strategies. Address escalated patient concerns and ensure appropriate follow-up. Data, Reporting & Performance Metrics Track operational KPIs such as schedule utilization, provider utilization, patient wait times, patient flow, call metrics, and no-show rates. Create and deliver monthly practice management reports to leadership. Use EHR and data systems to support decision-making and process optimization. Financial & Resource Management Support revenue cycle processes including eligibility verification, enrollment, point-of-service collections, and encounter completion. Monitor supply inventories, equipment needs, and vendor relationships. Support budgeting, forecasting, and cost-control strategies. Qualifications Bachelors Degree in Healthcare Administration, Business Administration, Public Health, or related field required; Masters preferred. Minimum 35 years healthcare management experience, preferably in an FQHC or ambulatory care setting. Strong knowledge of HRSA, Joint Commission, HIPAA, and medical practice operations. Demonstrated leadership skills with the ability to coach and motivate diverse teams. Excellent communication, problem-solving, and organizational skills. Proficiency in EHR systems (OCHIN Epic preferred), scheduling, and productivity tools. Preferred Skills Bilingual (English/Spanish or African languages) Experience with community health centers and underserved populations Strong analytical skills and familiarity with performance dashboards Ability to thrive in a fast-paced, high-volume environment Additional Skills 1. Excellent organizational and interpersonal communication skills., 2. Demonstrated ability to manage multiple priorities., 3. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations., 4. Ability to write reports, business correspondence and procedure manuals., 5. Ability to effectively present information and respond to questions from groups of managers, clients, customers and physicians., 6. Must convey a professional demeanor., 7. Must be able to act calmly and effectively in a busy or stressful situation., 8. Ability to communicate effectively in the English language in person, by phone and in writing., 9. Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance., 10. Must be able to establish and maintain effective working relationships with managers and peers.

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Position is responsible for overall business development of Memorial Hermann Service Lines, including the implementation of strategic plans in order to achieve business objectives, as well as developing new lines of business and/or enhancing existing lines of business by establishing relationships with physicians, customers, and patient relations. Memorial Hermann Women Services Stats: • 158,000+ total Women's cases, • 11 hospitals dedicated to Women's care, • #1 market leader in Obstetrics inpatient care in Houston, • 31,000+ annual deliveries, • 250+ OBGYNs in network, • 5,400+ total Neonatal cases Desired Skill Sets: • Business Development experience in a large healthcare system, • Ability to create and build partnerships, • Understanding of finance, operations and business, • Extensive Excel and PowerPoint experience, • Prefer experience in Women's services Minimum Qualifications Education: Bachelors degree in Business Administration or a related field; Masters degree preferred. Licenses/Certifications: (None) Experience / Knowledge / Skills: * 5 years of broad healthcare experience including knowledge of regulations, finance, managed care, capitation and delivery systems * Excellent analytical, problem-solving, interpersonal, and communication skills * Ability to lead and implement change Principal Accountabilities * Proactively seeks out opportunities to develop business and capitalizing on market opportunities that are presented, or enhancing existing business through established relationships with physicians, customers, and patient relations. * Works closely with management to maintain an in-depth knowledge and rationale behind corporate strategy, plans, programs, and critical issues in order to ensure effective the effective operation of Memorial Hermann. * Collaborates with the Network Performance Team (NPT) performance and process improvement initiatives to ensure execution on strategic initiatives driven by/with Care Delivery Site Executives, Ambulatory, MHMG and Post-Acute care networks. * Oversees the development, implementation and maintenance of systems to assess and continuously improves the quality of programs throughout the Memorial Hermann facilities. Ensures achievement of corporate targets and goals with respect to customer opinion and services. * Provides innovative ideas and a disciplined management approach toward the achievement of Memorial Hermann financial objectives. Provides the conceptual and analytical information to illustrate how the financial investment in development initiatives contributes to the overall objectives contained in the annual operating budget. * Designs and implements measures to evaluate existing as well as proposed initiatives, including clinical, behavioral, and social factors. * Ensures positive employee relations and the development of a competent, positive and motivated work force. * Develops and executes plans to enhance the reputation and image of Memorial Hermann through community, healthcare, and professional organizations, as well as public relations activities as appropriate. * Assures that revenue, expenses, contribution margin and FTE’s meet or exceed budget; prepares and submits budget and related reports; forecasts and accurately projects expenses; takes corrective action to address negative variances; identifies and proposes capital budget items appropriately. * Adheres to all Memorial Hermann policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice. * Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. * Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.