Medical equipment repair jobs in Yonkers, New York - Page 2Create job alerts

Job Description Position Summary The Medical Field Service Technician provides front-line support to clients by performing installation, troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role ensures high levels of customer satisfaction by delivering technical solutions aligned with the company’s service standards. The technician is expected to work independently in the field, support equipment training, and contribute to continuous improvement efforts. Key Responsibilities • Serve as the first point of contact for client equipment-related inquiries and service requests, • Install, troubleshoot, configure, inspect, and test medical and dental field equipment at client sites, • Diagnose and resolve technical issues via phone, email, and field visits, • Maintain accurate documentation of service cases, including resolutions and follow-up actions, • Escalate unresolved or critical issues to internal teams with clear documentation, • Provide basic training to clients on equipment operation and maintenance, • Monitor and track service metrics such as resolution time, customer satisfaction, and call quality, • Travel weekly to client job sites (average duration: 2–7 days per assignment), • Handle and transport equipment (up to 50 lbs), ensuring safe handling and setup, • Operate tools and testing devices to verify functionality of repaired units, • Support internal training initiatives and participate in service process improvements, • Perform other duties as assigned by management Required Qualifications • High School Diploma or GED required; Associate degree in IT, electronics, biomedical equipment, or related field preferred, • Valid driver’s license and ability to travel regularly, • Strong mechanical aptitude and 2+ years of field service experience with hardware or devices, • Technical training in medical imaging systems a plus., • Familiarity with diagnostic software and calibration tools used in medical device servicing a plus., • Basic networking knowledge for equipment with integrated software or remote monitoring capabilities, • Customer service training or experience., • Excellent communication and interpersonal skills, • Ability to collaborate with cross-functional teams, including sales and customer support, • Proficiency in Microsoft Office (Word, Excel, Outlook), • Ability to work independently, manage multiple tasks, and adapt to changing priorities, • Must be able to kneel, bend, and stand for extended periods and operate in tight spaces, • Ability to lift up to 50 pounds and push/pull service carts BENEFITS • Medical Insurance up to 100% company-sponsored, • Dental and Vision,100% company-sponsored, • Basic Life Insurance and AD&D, 100% Company sponsored, • Short-Term and Long-Term Disability Insurance, 100% company-sponsored., • 401(k) plan with a company match up to 3%, • Generous Paid Time Off (PTO) & Paid Sick Time Off

Job Description Genoray America is a fast-growing company that specializes in X-Ray medical devices. As a company specializing in research, developing, manufacturing and sales, Genoray has been recognized as a leading company in the C-Arm industry in South Korea and remains a leader in this market. We pride ourselves on being an exporting company and we will continue to spread the reputation of South Korea and Genoray across the World. * Our Service Technicians use technical skills to diagnose issues when they arise to keep medical and dental X-Ray equipment operating properly. The Service Technician will install, troubleshoot, and make repairs on equipment while providing a relationship of trust that enables loyalty, satisfaction, and assurance to our clients. Responsibilities: • Manages service calls and work orders for each job in a timely manner., • Troubleshoots heavy medical and dental equipment and mechanisms onsite and/or remotely., • Performs service, maintenance, repair, training, and installation on: C-Arm, Mammography, 2D, 3D, and IOS-I0X equipment., • Performs hazard assessments and maintains a high standard of safe work practices and quality control., • Performs routine preventative maintenance., • Follows company and OSHA safety rules and guidelines. Avoids injuries and damage to property, loss of unused materials and clean-up of work area debris., • Manages customer relationships to boost customer retention and satisfaction., • Provides information and recommends services to the sales team., • Completes all necessary company training in a timely manner., • Strong customer service; professionalism, • Written and verbal communication, • Problem-solving; attention to detail, • Time management and organizational skills, • 1+ years of Technician (Preferred), • Be able to travel outside of the U.S, • Language Requirement: Fluent written and verbal in English and Spanish, • Must have a cell phone and reliable transportation Job Type: Full-time Schedule: • 8-hour shift Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance Work Location: In person