Medical Front Desk
6 days ago
Colorado Springs
Job Description Position Purpose & Summary Acknowledging the uniqueness of each patient's health journey, Strata Med's concierge medicine steps beyond the time-limited engagements found in conventional clinics. We provide collaborative and long-term strategies to address current ailments and promote a healthier future. Through this patient-centric and collaborative approach, we aim to be a steadfast partner in navigating the path to better health and well-being. As we expand our operations, we are seeking a motivated and organized individual to join our team as a Patient Services Representative at the front desk. This role is not only about managing patient interactions but will evolve into a Member-Facing Associate as we establish a specialized communication center for our member later this year. Essential Functions: • Greeting and assisting patients at the front desk, ensuring a welcoming and positive experience., • Ability to effectively present information and respond to questions from managers, team members, members, patients, and the general public., • People-oriented with an ability to adapt / respond to different types of personalities; good problem-solving skills., • Ability to multi-task, prioritize and manage time effectively., • Manage incoming calls, schedule appointments, and provide information about our services., • Verify patient information and insurance details for accurate record-keeping., • Collaborate with other departments to streamline administrative processes., • Understands and possesses a high degree of confidentiality and discretion; awareness of the importance of protecting same., • Must effectively manage HIPAA and related compliance regulations., • Servant leadership mindset with a focus of putting patient's/member's needs first., • Provides guidance and assistance to patients/members in navigating services, programs, and appointments., • Becoming a subject matter expert on our services and Memberships., • Proactively identifying opportunities to enhance the patient and member experience., • Working closely with cross-functional teams to address patient/member needs promptly., • Participating in the setup and launch of the specialized communication center for members., • Embracing new challenges and contributing to the growth and success of the member services team., • Continuous monitoring of office and lobby spaces for cleanliness, tidiness, and availability for promotional collateral., • Deliver "I Am Proud" service standards and department-specific signature touch points., • Follow company processes accurately and efficiently; adherence to policies, procedures, and culture., • Establish cross-departmental channels of communication among teammates that are consistent and complete., • Performs other duties as assigned. Additional Duties and Responsibilities: • Extensive knowledge of our Membership programs., • Handling member inquiries and resolving concerns via phone and email., • Providing personalized assistance to members regarding healthcare benefits and services., • Regularly touch base with members throughout the course of their membership to ensure satisfaction and address any evolving needs or concerns., • Participating in ongoing training to stay updated on healthcare policies and services., • Contributing to the development of member-focused initiatives., • Inquiry Log Management:, • Lead sheet to track potential members and inquiries., • Following up promptly to support in converting leads into memberships., • CRM Management:, • Accurately input member information into Customer Relationship Management system., • Utilize CRM to track member preferences, appointment history, and other relevant data for personalized service delivery. Excellent written and oral communication skills with a high degree of diplomacy and team involvement. Needs to be both analytical and detail oriented., • Passion for holistic approaches to integrative and functional medicine., • A welcoming, empathetic, and supportive demeanor for patients, members, and team., • Ability to adapt to evolving responsibilities and embrace change., • Must be able to understand medical, spa and wellness related terminology including the various treatment modalities, equipment, and products., • Quality focused, organization, time management, teamwork, and mission driven., • Must be a confident communicator. Tact, empathy, and self-discipline are traits required., • Must have patient-centered customer service skills with excellent multitasking abilities, problem-solving, organizational, and planning skills., • Ability to work independently and exercise judgment to resolve personnel and production issues that arise during daily operations., • Proficient computer skills and ability to learn database and patient scheduling systems, including EMR's, and MS Office, with a high level of data entry proficiency., • Ability to be proactive and resourceful in attending to unanticipated situations; a quick learner, eager to help develop and evolve procedures. Marginal Functions: • Perform other duties as assigned., • Interface positively with other departments, offering assistance when needed., • Displays care in use of equipment and maintains an organized and professional work environment. Position Requirements: • Minimum Knowledge & Skills:, • Formal Education and Job-Related Experience:, • High school diploma or equivalent; associate degree in healthcare administration is a plus., • Previous experience in a healthcare or customer service role., • Excellent communication and interpersonal skills., • Strong organizational abilities and attention to detail., • Customer service experience required, preferably related to a high-volume healthcare, hospitality, or service-related industry; strong preference for healthcare sales and/or marketing experience with progressive responsibilities., • License, Registration, and/or Certification Required:, • HIPAA Knowledge/ Certification, • Driver's License External and Internal Personal Contact: Communications Daily: Verbal and Written. Participate in one-on-one team and peer communication through face-to-face, email, text, phone methods. Weekly: Participating in meetings; Consulting with others. Occasionally: Participating in meetings. Teamwork & Collaboration: This job is a participant in the departmental work team with responsibility and accountability for team activities. This position requires continuous teamwork as well as internal and cross-departmental communication. Travel: May be necessary for training purposes, as needed. Job Posted by ApplicantPro