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Job Description Join the Hunter Truck Family – Now Hiring a Service Writer! ???? Location: Buffalo, NY ???? Position Type: Full-Time, Non-Exempt Drive Your Career Forward with Hunter Truck Looking for a career with a company that values integrity, teamwork, and great service? Since 1938, Hunter Truck has been a trusted, family-owned Peterbilt dealer providing top-tier trucking solutions across Pennsylvania, West Virginia, New Jersey, and New York. Now, we’re growing—and want YOU on our team! We’re searching for a detail-oriented and customer-focused Service Writer to join our Buffalo branch. If you’re passionate about trucks, enjoy working with people, and want to be part of a team that supports your success, this is the opportunity for you! At a Glance ???? Schedule: Monday through Friday, 9:00am - 5:30pm ???? Address: 2370 Walden Ave, Buffalo, NY 14225 ???? Pay: $22.00 - $34.00/hour - based on experience What You’ll Do As a Service Writer, you’ll be the first point of contact for service customers, ensuring repair orders are handled accurately and efficiently. You will: • Greet service customers, sell needed work, and prepare repair orders and estimates, • Answer service department calls and assist customers with inquiries, • Review customer concerns and advise on repair timelines or delays, • Obtain authorization for work beyond the original scope before proceeding, • Open and close repair orders, providing clear instructions to technicians, • Review completed repairs and explain work performed to customers, • Maintain strong customer relationships and resolve service complaints fairly, • Administer warranty claims and policy adjustments while balancing dealership, OEM, and customer needs, • Document repairs with legible descriptions and ensure warranty requirements are met, • Enter warranty orders and process warranty parts returns per company policies, • Maintain open repair order balances within company standards What We’re Looking For • High School Diploma or GED, • 1–3 months related experience or training, or equivalent combination of education and experience, • Regular walking and standing, • Occasional lifting and moving of up to 50 lbs, • Occasional work at heights Why Join Hunter Truck? ✅ Competitive Pay + Incentives ✅ Medical, Dental, Vision, Life & Disability Insurance ✅ 401(k) with Company Match ✅ Paid Training & Career Growth Opportunities ✅ Stable, Family-Owned Company Since 1938 ✅ Team-Oriented Culture Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.