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VNA Albany is seeking a Registered Nurse (RN) Home Health Case Management for a nursing job in Albany, New York. Job Description & Requirements • Specialty: Case Management, • Discipline: RN, • Duration: Ongoing, • 37 hours per week, • Shift: 12 hours, • Employment Type: Staff Are you compassionate and energetic? Come work for The VNA of Albany. Voted “Favorite Home Healthcare agency” 2026 Capital Region Living Bestie Awards: Services. The VNA of Albany is a 4-star agency for both quality and patient satisfaction. We are a certified home health care agency providing skilled nursing care, rehabilitative services, and medical social work to individuals in the comfort of their homes. These individuals have conditions that are acute or chronic and require the skill of our dedicated clinicians. VNA of Albany is proud to be the oldest continually operating home healthcare agency in New York State. We are looking for talented and dedicated RN’s to serve patients in their homes. Come join a team that cares! Job Summary: -\tAssesses patient's physical, mental, emotional, socioeconomic, financial, spiritual, cultural, and environmental factors, which affect health status and the person's ability to cope with illness and/or disability. -\tIdentifies patient problems based on assessment and works with the patient and caregivers to develop, implement, revise and evaluate a plan for care including other disciplines and community services considering resources available to the patient. Makes appropriate referrals in consultation with the primary Medical Practitioner. Serves as case manager. -\tProvides direct nursing skills under the direction of an authorized Medical Practitioner including health teaching, health counseling, and patient care (i.e. infusion therapy, wound care, collection of laboratory tests, medication orders, medication administration, and reconciliation etc.). -\tProvides health education specific to the needs of the patient and caregivers to enable them to reach their maximum level of independence and well being during the episode of care. This education takes into consideration their ability to learn, their cultural/spiritual background and their motivation to learn. Evaluates and documents the effectiveness of teaching methods and patient/caregiver response to teaching. -\tEvaluates the patient's responses to care and treatment, documents and reports significant changes to the primary Medical Practitioner. -\tUtilizes Standard Precautions and appropriate infection control techniques to prevent/control transmission of infection to patients or staff. -\tMaintains the confidentiality of patient medical and financial information. Protects patient records from loss, damage and unauthorized access. -\tProvides instruction, training, guidance and timely supervision to LPN's, HHA's. Coordinates care of the patient with LPN’s and HHA's in case conferences, establishes the HHA’s and LPN’s plan of care and makes revisions as appropriate. -\tMaintains timely, accurate documentation of patient care, communication, medical orders, referrals, progress summaries, supplies requisitions and all other patient care related paperwork. Completes admission paperwork within the same business day, but no later than 12 midnight of the visit day. Completes OASIS assessments based on requirements. Provides 24-hour nursing coverage of patients by participation in on-call, weekend, holiday and shift rotation as needed. -\tMaintains own professional competence through participation in continuing education and other appropriate learning experiences including current research and literature in the nursing practice. -\tAssists with the orientation and/or guidance of new staff members, students, Board members and other selected individuals. -\tMaintains awareness of and follows Agency policies and procedures. -\tContributes to the attainment of Agency goals and objectives. Consistently meets productivity standards set by the Department. -\tContributes to the improvement activities of the Agency by participation in Performance Improvement activities and in identification of activities/resources requiring updating and/or further research. -\tPerforms related tasks as requested. Requirements: -\tCurrent NY State R.N. License -\tDriver’s License & Reliable Transportation -\tA minimum of 1 year of recent experience in geriatric care -\tMust be willing to travel throughout the assigned county -\tHome Care experience (Preferred) VNA of Albany provided the following inclusive hiring information: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. VNA Albany Job ID #1002-2. About VNA Albany The VNA of Albany is a Medicare and Medicaid certified non-for-profit home health care agency, governed by a board of directors composed of community members. The agency provides skilled nursing, rehabilitation services, and medical social work to residents in 11 counties of Northeastern New York. The VNA of Albany makes home care visits to over 3,000 patients each year. We are proud to be New York State’s oldest provider of home health care services and the fifth oldest home health agency in the United States. VNA holds a 4-star rating in both Patient Satisfaction and Quality of Care, thanks to our amazing team of skilled professionals who are dedicated to delivering quality care to the community we serve. Benefits • Holiday Pay, • 403b retirement plan, • Wellness and fitness programs, • Employee assistance programs, • Dental benefits, • Vision benefits, • Discount program, • Guaranteed Hours, • Sick pay, • Mileage reimbursement, • Medical benefits, • Life insurance, • Sign-On bonus

Job Description The Pediatric Pulmonology Division, part of the Department of Pediatrics within our organization, is currently seeking a Pediatric Pulmonologist to enhance our team. Applicants should be fellowship-trained and either board certified or eligible in pediatric pulmonology. About the Division: • Comprises 2 Pediatric Pulmonologists, • Includes 2 Advanced Practice Nurse Practitioners (NPs), • Delivers both inpatient and outpatient consultative services, • Covers a 24-county area, which includes:, • Upstate New York, • Western Massachusetts, • Western Vermont Our division operates multidisciplinary clinics focusing on neuromuscular conditions, aerodigestive issues, and hosts a monthly BPD Clinic for NICU graduates. Additionally, we are proud to have the region's only accredited Cystic Fibrosis (CF) Center, recognized nationally for our quality improvement efforts and acknowledged by the local chapter of the Cystic Fibrosis Foundation for our engagement in community events. Features of the CF Center: • Multidisciplinary CF care team, which includes:, • Pharmacists, • Dietitian, • Child-life specialist, • Mental health coordinator, • Case manager, • Respiratory therapist, • Nurse coordinator, • NPs and physicians, • Supported by the Donna Crandall Foundation:, • Provides groceries during each visit, • Offers financial support for families affected by CFClinical Tools and Facilities:, • Comprehensive Pulmonary Function Laboratory, • Office-based flexible laryngoscopy equipment, • Flexible bronchoscopy conducted under anesthesia Our division collaborates closely with other specialists in the Department of Pediatrics to ensure comprehensive and coordinated care for patients at the Bernard & Millie Duker Children's Hospital. We work alongside faculty in critical care, neonatology, hospital medicine, and various subspecialties. Additionally, our faculty and staff mentor medical students from the 3rd and 4th years at Albany Medical College, as well as advanced practice students from local institutions. The competitive salary range for the assistant professor position is between $195,000 and $206,000, with additional opportunities for incentive bonuses. The rank and salary will be determined based on experience. Our organization is the sole regionally governed not-for-profit health system serving northeastern New York and western New England. It encompasses Albany Medical Center, Albany Medical College, the Bernard & Millie Duker Children's Hospital, Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses. Albany Medical Center stands as the only academic medical center in New York's capital region and is one of the largest teaching hospitals in upstate New York. About Albany, NY: Albany boasts a high quality of life, featuring affordable housing, excellent schools, and a rich cultural environment. Conveniently located near New York City, Boston, and Montreal, Albany also offers numerous opportunities for outdoor activities throughout the year in the Adirondack Mountains and surrounding lakes. This area is perfect for professionals and families looking for a balanced lifestyle that includes both urban and suburban living options. Interested candidates are encouraged to submit a cover letter and CV to: Physician Recruitment Our organization is an Equal Opportunity Employer and welcomes applications from individuals of diverse backgrounds and experiences, including women, persons with disabilities, protected veterans, and underrepresented minorities.

Job Description FAMILY ENGAGEMENT SPECIALIST, SCHOOL-BASED (LANSINGBURGH) Title: Family Engagement Specialist, School-Based (Lansingburgh) Office Location: Albany & Troy, NY Program: Lansingburgh School-Based Mental Health Type: Full-time / Non-Exempt Pay Range: $22.06 - $25.69/hour Schedule: Monday - Friday, 8am – 4pm w/ flexibility as needed. Job Ref. #: 0416 Our Mission: St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. Our Vision: St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region. Position Overview: The Family Engagement Specialist ("Specialist") will work closely with the Lansingburgh Central School District and be part of a collaborative school-based interdisciplinary team aimed to provide comprehensive mental health support to the students and families of the district. The Family Engagement Specialist will be a resource for students and their families by being an agent for needs assessment and a vital linkage to community-based services. The Specialist will work with an eye toward identifying and addressing the Social Determinants of Health needs impacting the youth and their families in order to improve health and educational outcomes. The Specialist will also provide Children’s Health Home Care Management as a form of after-care for those youth who qualify. As such, the position requires cross-training in that program. Requirements: • MSW or Master’s Degree in human service field preferred. BSW or Bachelor’s Degree in human service field with at least two years’ experience in service planning or care coordination, will be accepted., • Must have a professional record of integrity and strong advocacy for at-risk families within a community setting., • Competent clerical, organizational, and project management skills., • Ability to navigate electronic health record, adding documentation with high accuracy., • Local travel is required; A Clean & Valid New York State Driver’s License (actively licensed at least one year) and reliable vehicle for transporting clients to community resources, meetings, etc. is required*., • Previous experience working in a human services agency is a plus!, • Strong interpersonal skills, and the ability to build strong working relationships with collaborative partners including school district personnel, community agencies, and social service providers., • Proficiency in various computer applications: Microsoft Office Suite (Word, Excel, PowerPoint), Google Business Workspace Suite (Gmail, Google Docs, Meet, Sheets, etc.); and use secure Internet practices., • Eagerness to learn new theories and practice models to enhance job effectiveness and to achieve program outcomes is highly desired., • Capable of exercising ethical, independent judgment and discretion, and handle sensitive data with strict confidentiality. Essential Duties & Responsibilities include: • Accept referrals from the school and engage with families within 24 hours., • Conduct Social Determinants of Health assessments to identify factors impacting physical and mental health., • Develop home-based Crisis and Safety Plans that align with existing safety plans, treatment plans and/or school-based support plans (i.e. IEP, 504 plans)., • Conduct ACE Screenings on youth and other family members, when appropriate., • Link families with supports within the community., • Meet with families in their homes or in neutral settings (coffee shops, parks, playgrounds); Frequency will be determined by the needs of the family., • Transport families to and from appointments, when needed., • Attend school-based events (in-person and on-line) for parents to promote the service and encourage family participation., • Attend school-based planning meetings for youth as part of an interdisciplinary education and care team., • Collaborate closely with school personnel to ensure a coordinated approach to support the youth and their family. This will include regular and timely in-person communication, phone and email communications, and written summaries as requested., • Collaborate closely with other providers including home-based services, and health and mental health providers., • Document all contacts and significant case events in the agency’s EHR following all agency guidelines., • Carry out all of the responsibilities of the Children’s Health Home Care Manager for those youth enrolled in that program and assigned to them., • Other position-related duties as assigned by the supervisor. What We Offer You** • Competitive Pay with an Excellent Benefits Package, • Health Insurance options: Medical, Dental and Vision, • $600 Well-being Reimbursement Benefit, • Generous Combined Leave Time (CLT) and Paid Holidays!, • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program, • Pension Plan with Generous Agency Contribution, • 403b Retirement Savings Plan, • Life Insurance – Automatic Benefit at no cost to employee, • Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate, • Tuition Reimbursement & Travel/ Mileage Reimbursement, • Professional Development & Career Growth Opportunities, • The Comfort of a Business Casual Environment, • Our Commitment to Embrace & Foster Mindfulness, Relevance, Respect and Solidarity. **To qualify, certain conditions may apply About Us St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. EEO Statement St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law. If you would like to learn more about our agency or one of our many programs, please visit our website at: www.st-cath.org

Job Description CHILDREN'S HEALTH HOME CARE MANAGER – COMMUNITY OUTREACH & CARE COORDINATION Location: Albany, NY Program: Community Outreach & Care Cooridination Type: Full-time (Non-exempt) Pay Range: $22.06 - $29.69 per hour Schedule: Monday - Friday; 9am-5pm w/flexibility Notes: Local travel; a NYS Driver’s License and personal vehicle is required Job Ref. #: 0412 Our Mission St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. Our Vision St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region. Position Overview Following the Children’s Health Homes Care Management program guidelines as set forth by the NYS Department of Health, the Health Homes Care Manager provides comprehensive care planning, ongoing care coordination, and community linkage to Medicaid eligible children with complex physical and behavioral health conditions and their families. The aim is to improve their overall health and well-being, and to foster their independence. The Children’s Health Homes Care Management program is now under Community Outreach & Care Coordination. This full-time position is Mon - Fri, 9am to 5pm, with flexibility. Duties & Responsibilities include, but are not limited to: • Uses a strength-based and client-centered approach to build rapport and establish a therapeutic relationship with the child and care-givers., • For all enrolled children, conducts a comprehensive assessment of the child’s healthcare needs and the families’ social determinants of health needs using the contracted Health Home’s designated health assessment tool, and the NYS CANS assessment., • Coordinates and conducts interdisciplinary team meetings with associated health care providers, social support providers, and identified family supports to develop and the child’s Care Plan., • Along with child and family input, develops a Safety and Crisis Plan., • Carries out responsibilities set forth in the child’s Care Plan, which may include making referrals, monitoring access to needed health care providers, linkage to social and community support providers, coordination amongst the interdisciplinary care team, and advocacy., • Maintains the Care Plan and monitors the completion of Care Plan goals., • When a child is admitted and/or discharged from a health care facility, including ER and inpatient hospital stays, will provide transitional care to ensure the continuity of care., • Documents the delivery of billable health home core services and all other case-related contacts in the contracted health home’s EHR., • For all youth, ensures the requisite number of billable health home core services and face to face contacts are made during the month., • Complies with all time-lines for the completion of the assessments, development of the child’s Care Plan and the scheduling of the initial and ongoing interdisciplinary team meetings., • Conducts comprehensive discharge planning with all children exiting the program., • Participates in monthly Quality Assurance meetings., • Completes all mandated trainings as set forth by DOH, the contracted Health Homes and the MCO’s., • Assists with the distribution and collection of bi-annual satisfaction surveys., • Additional position-related duties and responsibilities as assigned by the Supervisor. Position Specifications: • Bachelor’s degree in psychology, sociology, counseling or other human service related field, required., • Minimum of 2 years of experience in human services field (child welfare, mental health, substance abuse and physical health), required., • Proficiency in various computer applications: Microsoft Office Suite, Google Business Workspace Suite; and use secure Internet practices., • Experience with AWARDS / NYS Connections, a plus!, • Ability to pass the test to become a certified CANS assessor., • This position does have regular and substantial unsupervised or unrestricted contact with individuals receiving services and is required by law to be fingerprinted for a criminal history record check under DOH (NYS Department of Health)., • Local travel is regularly required for this role. A current, Clean & Valid New York State Driver’s License (actively licensed for at least one year) and a safe and reliable vehicle is required.*, • Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude., • A kind, warm and caring mindset; Capable of exhibiting empathy for those in need., • Ability to nurture and show compassion and understanding for clients/children in crisis., • Qualities of positivity, flexibility and adaptability to day-to-day changes with client needs and functioning;, • Have a professional record of integrity, proven reliability and dependability., • Capable of exercising ethical, independent judgment and discretion; handle sensitive family and individual data with strict confidentiality. *Staff in driving positions must be able to meet the agency’s minimum requirements of our insurance policy for authorized drivers; including, but not limited to the minimum age of 21 at time of hire, and the ability to maintain insurability throughout employment. What We Offer You** • Competitive Pay with an Excellent Benefits Package, • Health Insurance options: Medical, Dental and Vision, • $600 Well-being Reimbursement Benefit, • Generous Combined Leave Time (CLT) and Paid Holidays!, • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program, • Pension Plan with Generous Agency Contribution, • 403b Retirement Savings Plan, • Life Insurance – Automatic Benefit at no cost to employee, • Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate, • Tuition Reimbursement & Travel/ Mileage Reimbursement, • Professional Development & Career Growth Opportunities, • The Comfort of a Business Casual Environment, • Our Commitment to Embrace & Foster Mindfulness, Relevance, Respect and Solidarity. **To qualify, certain conditions may apply About Us St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. EEO Statement St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law. If you would like to learn more about our agency or one of our many programs, please visit our website at: www.st-cath.org

Job DescriptionAbout Lyra Lyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Lyra members have access to care in one day, and nine out of ten improve with the support of providers like you. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. You will be contracted by Lyra Clinical Associates. About the Role Lyra is committed to addressing urgent and costly mental health needs with specialized support where it’s needed most. Our Center of Excellence for Neurodiversity offers neuropsychological assessments, diagnosis, with tailored care for ADHD, and support for autism and learning differences. We are looking for a contract Neuropsychologist who is passionate about whole-person, whole-family mental health care. This contract role is a great fit for providers who enjoy working in a collaborative team environment, including the patient’s psychologist, therapist, and/or psychiatrist. Traits for success include: Results driven, detailed, process oriented, and comfortable with data. Candidates with an independent work ethic who are flexible and adaptable, we encourage you to apply. What You’ll Do: • Provide comprehensive neuropsychological evaluations for clients of all ages, in collaboration with their families and/or other collateral sources, • Interpret a wide variety of psychological and neuropsychological test batteries, with occasional direct test administration, • Serve as a subject matter expert in the use and interpretation of neuropsychological assessments, • Supervise and oversee the work of the patient’s assigned psychometrist to ensure accurate and reliable data collection, • Complete detailed neuropsychological evaluation reports and prepare separate brief summary documents tailored for clients, families, and referring providers, • Conduct clear, supportive feedback sessions to explain findings, diagnoses, and personalized recommendations, • Collaborate with the patient’s care team (psychiatrist, care manager, and/or mental health wellness coach) to inform and coordinate treatment planning, • Comfortable completing in-person and virtual sessions with patients and their familiesRequirements:, • Doctorate degree in Psychology from an American Psychological Association accredited program, • One year predoctoral internship with specialization in neuropsychology preferred, • Two year postdoctoral fellowship with specialization in neuropsychology preferred, • An equivalent combination of experience, supervision, or training will be considered on a case-by-case basis, • Licensed in California or New York preferred, • PSYPACT authorized or PSYPACT eligible preferred, • Experience conducting testing virtually and in person, • Familiarity with online web-based applications, • Effective therapeutic communication skills, • Able to deliver care virtually or in person and within your own office space, • Candidates must successfully pass a drug screen and background check for this opportunityHere are some of the advantages of joining the Lyra + Bend network:, • Connect with highly compatible clients who are a good fit for your clinical expertise, • Set your own schedule, without a minimum hours requirement, • Focus less on the administrative burden of billing with Lyra’s paperless billing and quick payment turnaround, • Have peace of mind with Lyra’s 24/7 Care Navigation team for client crisis support, • Access to a robust offering of live and recorded CE credited courses (approved by APA, ASWB, and NBCC), • Access to cutting edge technology and a team of support staff (e.g., psychometrists, psychometrist assistants) to help ease the administrative burden of the evaluation process We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this contract position, your data will be processed as per Workforce Privacy Notice. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. For more information about how we use and retain your information, please see our Workforce Privacy Notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Do you have strong communication skills, are great with people, and have a strong work ethic? We may have the ideal job opportunity for you! Loudonville Assisted Living residence is a well-respected, third generation family-owned and-operated business that has proudly served our senior community in upstate New York for over 50 years! We are looking for talented, detail-oriented, and dedicated professionals to ensure a bright future in our organization. If you are personable, energetic, and of high integrity, we have many opportunities for you to take the next step in your professional career! POSITION SUMMARY: The LPN in is responsible for several aspects of supervision of the residents, and staff. An LPN on the is responsible for maintaining the residents’ safety and care, overseeing the staff for the shift on job performance, and completion of their assignment. This is a position which involves the supervision of the Medication Techs, and Home Health Aides, as well as the coordination of services provided to the residents with other disciplines and providers in the community. This is a Full-time hourly position in our Enhanced Care unit from 7am-3pm, 3p-11p, or 11p-7a. You will work a 5 day on/2day off rotating schedule in which ever other weekend is a must. PRINCIPAL RESPONSIBILITIES: • Assist in coordination and management of residents heath needs with the primary physician, resident, other care providers, and family members, • Supervise the intake of new medical/medication orders as well as distribution, and discontinuing of residents medication, • Accurate and appropriate charting in resident files, • Implement and ensure continued compliance with the policy and procedures, • Oversee/direct duties of staff, • Be knowledgeable with care needs of all the residents under the enhanced license., • Meet customer service standards in a friendly, helpful, courteous manner with resident satisfaction being a priority, • Be knowledgeable of State Regulations (DOH), • Perform case management tasks as necessary, • Monitor care needs and change in condition, report to Program Manager, • Supervisory responsibility for PCA’s, CNA’s Home Health Aides, • Participating in orientation, training, retraining of staff/new hires, • Monitor staff to ensure assignments and duties are completed, • Identify needs of staff if any additional training is needed, • Assist as needed with scheduling, • Assist resident care staff in providing care, and illness recognition as needed, • Maintain First Aid/CPR Certification, • All other duties as assigned Minimum Requirements: • Licensed LPN in good standing with the New York State Licensing Authority, • Previous experience in care for seniors preferred, • Case management experience, • Possess a valid driver’s license Mental/Visual/Physical Demands: • Moderate to heavy (50 pounds) expenditure of physical effort as it relates to lifting, carrying, pushing and pulling, • Must be able to routinely lift, carry, push/pull a minimum of 25 pounds, • Extended periods of time are spent walking or standing (on feet), • Must be able to cope with the physical/emotional stress of the position, • Correctable eyesight must be 20/40, • Correctable hearing must be clear and acceptable at 5 feet, • High-risk exposure to blood borne pathogens

Job Description CASE MANAGER - MARILLAC Title (Proper): Case Manager, Marillac Location: Albany, NY Program: Homeless Services, Marillac Family Shelter Type: Full-time/ Non-Exempt Pay Range: $22.06 – $25.69 (hourly) Schedule: Monday - Friday, 9:00am – 5:00pm w/ flexibility as needed Job Ref. #: 0503 Our Mission St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. Our Vision St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region. If you would like to learn more about us, please visit our website at: www.st-cath.org Position Overview The Marillac Case Manager is responsible for assisting families with all facets of the intake process. This includes, but is not limited to performing assessments, service plan development, and coordinating housing activities with families. Requirements & Specifications • Ability to work: Monday-Friday, 9:00am – 5:00pm w/ flexibility as needed., • Associates degree in related field with two years of relevant experience; BSW or Bachelor’s Degree in Human Services field, preferred., • Will consider previous professional and/or life experience in lieu of college degree (must have a high school diploma or GED equivalent)., • Previous experience in case planning or case management, preferred., • A Clean and Valid New York State Driver’s License (actively licensed at least one year) is required*., • Proficient computer skills: Microsoft Office Suite; Google Business Workspace Suite; and use secure Internet practices., • A professional record of integrity and strong advocacy for homeless families., • Ability to work flexible hours to accommodate client schedules, which may include evening and/or weekend hours., • Previous experience working in a human services agency is a plus!, • Capable of relating to a culturally diverse and economically disadvantaged population; capacity to exhibit empathy for those in need; willing and able to work in close proximity with the clients we serve., • Familiarity with public assistance and other community resources., • Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude., • A compassionate, warm and caring mindset; Capable of exhibiting empathy for those in crisis., • Ability to work with clients with mental health issues, substance abuse and developmental disabilities., • A professional record of integrity, proven reliability and dependability; Qualities of positivity, flexibility and adaptability., • Capable of exercising ethical judgment and discretion while handling sensitive data with strict confidentiality., • Outstanding interpersonal and communication skills; Capable of building strong working relationships with regulatory bodies. *Staff in driving positions must be able to meet the agency’s minimum requirements of our insurance policy for authorized drivers; including, but not limited to the minimum age of 21 at time of hire, and the ability to maintain insurability throughout employment. Essential Duties & Responsibilities • Conduct and complete documentation for intake/assessment process, initial assessment, and quarterly/biweekly treatment planning review meetings., • Coordinate service plan delivery to families through a large network of area service providers., • In accordance with the NYS OTDA, ensure forward progression of goals; structured review of individualized families’ service plans meet deadlines as set by NYS OTDA requirements., • Develop service plan goals for families; Assist families with to assess their needs and strengths and achieving service plan goals., • Act as the primary advocate and primary liaison for families when communicating with public assistance and other resource providers., • Assist families in obtaining necessary services needed to retain permanent housing (e.g. mental health services, education and employment services, substance abuse services)., • Assist in identifying and resolving barriers to housing retention by securing needed rehabilitative and/or supportive care, day care., • Provide intensive case management services to settle family in permanent housing and stabilize conditions., • Coordinate transportation when appropriate for families., • Complete and submit all assessments and reports on time; Perform and maintain record keeping statistics, as required., • Intervene in crisis situations and assist with conflict resolution; providing mediation and facilitating communication, especially between landlord and tenant., • Additional position-related duties and responsibilities as assigned by the Director. What We Offer You* • Competitive Pay with an Excellent Benefits Package, • Health Insurance options: Medical, Dental and Vision, • $600 Well-being Reimbursement Benefit, • Generous Combined Leave Time (CLT) and Paid Holidays!, • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program, • Pension Plan with Generous Agency Contribution, • 403b Retirement Savings Plan, • Life Insurance – Automatic Benefit at no cost to employee, • Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate, • Tuition Reimbursement* & Travel/ Mileage Reimbursement, • Professional Development & Career Growth Opportunities, • The Comfort of a Business Casual Environment, • Our Commitment to Collaboratively Embrace Mindfulness, Relevance, Respect and Solidarity. *To qualify, certain conditions may apply About Us St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. If you would like to learn more about our programs, please visit our website at: www.st-cath.org EEO Statement St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law. For more details about this position, click on the link below to download the full job description!

Job Description Case Manager - Integration The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes due to forcible displacement. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods in across the US, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at www.refugees.org. OVERVIEW The Case Manager for the Integration Program will provide support to recently arrived refugees via long-term case management beyond the initial resettlement period to aid clients in achieving all aspects of self-sufficiency, including health and medical assistance, employment, and English language instruction. The manager will also work collaboratively alongside partnering community agencies, make referrals for services and resources, and provide transportation to clients as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide services to clients as outlined in the NYSESRP contract guidelines, including case management, health and medical assistance, ESL training assistance, and employment assistance. Work together with clients to develop a Service Plan and set realistic goals Create and send referrals to partnering external service providers through online platforms to remove barriers to self-sufficiency. Maintain case files and relevant databases as outlined within the NYSESERP contract. Maintain internal and up to date case note logs for client services through USCRI Sharepoint Intranet. Work with Employment team to support clients in obtaining job training, full time employment, and advanced careers. Establish connections for clients and provide orientation/guidance to access them across local networks within cultural groups and the community at large. Provide linguistic and culturally appropriate services and advocate for language accessibility in public settings like medical offices. Perform other job-related duties as assigned by supervisor. All the above duties are essential job functions subject to reasonable accommodation. All job duties indicated are not an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s). POSITION REQUIREMENTS High School diploma or GED required; Bachelor’s degree from an accredited institution is preferred. Experience in case management, writing case notes, human services, or social work preferred. Exceptional interpersonal skills, with the ability to work across diverse populations, a keen listening ability, and relationship building skills required. Capacity to work as a team member and independently; excellent organization and time management skills required. Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through without loss of attention to detail. Experience with refugee populations preferred. Excellent communication skills with proficient written command of English. Proficiency in Microsoft Office and basic technology skills. Secondary language skills are not required, but preferred; particularly Arabic, Pashto, Dari, Urdu, Farsi, Spanish, Ukranian, Burmese, Karen, and Swahili. Must pass a criminal background and other screening requirements. Must have a valid driver's license, insurance, clean driving record and personal transportation, and be able to transport clients as needed. Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace. Dedication to the human rights of refugees, immigrants, asylum seekers, and all displaced people. TRAINING REQUIREMENTS Satisfactory Completion of USCRI’s Orientation and Training. Completion of NYSESRP BIN Training through NYS ODTA. Complete additional training as identified by supervisor(s) or Human Resources. PHYSICAL DEMANDS Use of manual dexterity, tactile, visual, and audio acuity. Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands. Occasional lifting (up to 25 pounds), bending, pulling, and carrying. Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EQUAL EMPLOYMENT OPPORTUNITY U.S. Committee for Refugees and Immigrants is an equal opportunity employer.

Job Description The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at www.refugees.org. OVERVIEW The Refugee Health & Wellness Program focused on support, advocacy, and case management services for refugees with chronic or critical medical or mental health issues. The Refugee Health Promotion (RHP) case manager will provide health education, healthcare system orientation, and case management to newly arrived refugees in Albany and the Capital Region. This position reports to the Health & Wellness Manager and the Albany Field Office Director. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide direct case management services to refugees in the community under supervision of Health & Wellness Program staff., • Conduct home visits, intakes, and assessments of clients referred to the Health & Wellness Program under supervision of Wellness Program staff., • Coordinate appointments and services, and maintain case files and case notes for clients enrolled in the Wellness Program., • Communicate with healthcare providers about ongoing barriers or needs of clients served in the Wellness Program, and work to eliminate these barriers., • Provide education and orientation to small groups of refugees to support their healthcare literacy., • Work to connect clients served in the Wellness Program with supportive community networks and social support systems to ensure their long-term integration into the community and well-being., • Perform other job-related duties as assigned by supervisor. All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated are not an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s). POSITION REQUIREMENTS • Bachelor's degree in social work, counseling, public health, psychology, or a relevant field preferred., • Prior experience providing case management services to refugees, asylees, and other immigrants preferred., • Excellent interpersonal skills, including ability to listen, communicate clearly, and build relationships and partnerships with program and Field Office staff., • Excellent organizational, verbal, written, and interpersonal communication skills., • Proficient in Microsoft Office, specifically Word, Access, and Excel and other database programs is required., • Highly adaptable and flexible with the ability to multi-task and prioritize in a demanding work environment., • Must have a valid state-issued driver's license, automobile insurance, clean driving record and reliable personal transportation., • Must pass a criminal background and other screening requirements., • Ability to travel locally as required., • Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace., • Candidate must have dedication to the human rights of refugees, immigrants, asylum seekers and displaced people., • Covid-19 vaccination card mandatory. TRAINING REQUIREMENTS • Satisfactory completion of USCRI’s Orientation and Training., • Complete additional training as identified by supervisor or Human Resources PHYSICAL DEMANDS • Use of manual dexterity, tactile, visual, and audio acuity., • Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands., • Occasional lifting (up to 25 pounds), bending, pulling, and carrying. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ADDITIONAL NOTES Please submit a resume with cover letter describing your interest and qualifications with your online application. References will be required at time of the final interview. No telephone calls please. Position will remain open until filled. EQUAL EMPLOYMENT OPPORTUNITY U.S. Committee for Refugees and Immigrants is an equal opportunity employer. We maintain a policy of equal employment opportunity without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, domestic partnership status, marital status, physical or mental disability, AIDS/HIV status, age, political affiliation, genetic information, veteran status or any other characteristic protected by applicable law.

Job Description CASE MANAGER, HOUSING SPECIALIST (HOMELESS SERVICES) – MICHAEL'S HOUSE Location: Albany, NY Program: Homeless Services – Michael's House Type: Full-time (Non-exempt) / Hybrid position - travel required) Pay Range: $22.06 - $25.69 per hour Schedule: Monday - Friday; 8am-4pm (or 9am-5pm) Notes: Local travel; NYS Driver’s License and personal vehicle (fully-insured) is required. Job Ref. #: 0541 Our Mission St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. Our Vision St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region. Position Overview The Case Manager, Housing Specialist (“CMHS”) assists families and individuals with all facets of the intake process ultimately leading to successfully house homeless families. This includes performing assessments, service plan development and coordinating housing activity with families. The CMHS will also coordinate service provisions with the Family Care Coordination Program. Responsible for supporting and facilitating families' ability to participate in an active housing search. The CMHS will coordinate service delivery to families through a large network of area service providers to help them secure permanent housing. They will also conduct housing groups and collaborate with the Employment Specialists to assist families in increasing their income. The CMHS is responsible for assisting families/singles who are referred through Coordinated Entry to secure permanent supportive housing units and provide support services to maintain housing, increase income and work toward self-sufficiency. The CMHS performs an assessment of the client's service needs as they relate to the problem of homelessness. In consultation with the family members, the CMHS formalizes and develops a Service Plan. These issues may include areas of finance management, referrals for substance abuse, mental health counseling, parent support assistance, employment assistance, etc. The CMHS is also responsible for completing all documentation required by HUD, including unit inspections. Position Requirements & Specifications • BSW or Bachelor’s Degree in Human Services field, with at least one year of relevant experience., • Associates degree in related field and at least two years relevant experience may be considered., • Clean and valid NYS driver’s license; actively licensed for at least one year is required*, • Have a reliable (fully insured) vehicle for transporting clients (to community resources, meetings, etc.) - with proof of 100/300 liability insurance coverage., • Familiarity with public assistance and other local resources., • Previous experience working in a human services agency is a plus!, • Excellent organization, planning and time management skills., • Professional record of integrity, reliability and dependability, and have strong advocacy for homeless families., • Proficiency in various computer applications: Microsoft Office Suite (Word, Excel, PowerPoint), Google Business Workspace Suite (Gmail, Google Docs, Meet, Sheets, etc.); and use secure Internet practices., • Excellent communication skills (written/verbal); Outstanding interpersonal skills with the ability to build strong working relationships with other agency staff and outside service providers and professionals, and other regulatory bodies., • Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude., • A kind, warm and caring mindset; capable of exhibiting empathy for those in need., • Qualities of positivity, flexibility and adaptability to day-to-day changes with client needs and functioning., • Capable of exercising ethical, independent judgment and discretion; handle sensitive family and individual data with strict confidentiality. *Staff in driving positions must be able to meet the agency’s minimum requirements of our insurance policy for authorized drivers; including, but not limited to the minimum age of 21 at time of hire, and the ability to maintain insurability throughout employment. Essential Duties & Responsibilities include: • Develop and coordinate service plan delivery to families/singles through a large network of area service providers including Health Homes and school districts., • Conduct case management activities such as meeting with families to assist them with service., • Plan goals; follow up with families/singles and/or service providers as needed to ensure service plan goals are being accomplished, or account for the lack there of, and behave in a professionally responsible manner in communicating information specific to the assessment and ongoing case activities., • Engage with families and single individuals to develop a collaborative and mutually agreed on service plan., • Conduct and document regular service plan reviews, inviting all relevant DSS and community support resources for all active cases., • Conduct and complete documentation for intake/assessment process, initial services plan, quarterly/biweekly service plan reviews, coordination of service plan delivery through a large network of area service providers., • Support and facilitate the individual’s ability to participate in mental health services, in particular, trauma services., • Meet independently with families and individuals to assess needs and strengths., • Develop service plan goals for families and individuals. Empower residents to identify choices in their daily life by providing necessary information. Ensure they participate in necessary services., • Establish and maintain professional working relationships with families and agency staff., • Advocate for families and individuals; assist in obtaining necessary services to retain permanent housing and assist in identifying and resolving barriers to housing retention., • Act as liaison for families and individuals when communicating with public assistance and other resource providers., • Provide intensive case management services in the following areas to settle families in permanent housing and stabilize conditions that led to homelessness:, • self sufficiency, • home maintenance, • budgeting, • meal preparation and nutrition, • time management, • parenting skills, • utilization of community services, • tenant responsibilities/rights, • Document interactions with families through critical incident reports, assessment forms, progress notes, logs and service plans., • Complete outcome measures for Quality Improvement; Perform and maintain record keeping statistics as required., • Intervene in crisis situations and assist with conflict resolution as needed by providing mediation and facilitating communication, especially between landlord and tenant., • Participate in professional development programming on a regular basis., • Additional position-related duties and responsibilities as assigned by the supervisor/director. What We Offer You** • Competitive Pay with an Excellent Benefits Package, • Health Insurance options: Medical, Dental and Vision, • $600 Well-being Reimbursement Benefit, • Generous Combined Leave Time (CLT) and Paid Holidays!, • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program, • Pension Plan with Generous Agency Contribution, • 403b Retirement Savings Plan, • Life Insurance – Automatic Benefit at no cost to employee, • Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate, • Tuition Reimbursement & Travel/ Mileage Reimbursement, • Professional Development & Career Growth Opportunities, • The Comfort of a Business Casual Environment, • Our Commitment to Embrace & Foster Mindfulness, Relevance, Respect and Solidarity. **To qualify, certain conditions may apply About Us St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. EEO Statement St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law. If you would like to learn more about our agency or one of our many programs, please visit our website at: www.st-cath.org

Job Description RESIDENTIAL CASE MANAGER Title: Case Manager, Residential Location: Albany, NY Program: Residential Case Management Type: Full-time / Non-Exempt Pay Range: $22.06 – $25.69 (hourly) Schedule: Monday - Friday, 8:00am – 4:00pm or 9am-5pm w/flexibility required, weekends as needed Job Ref. #: 0116 Our Mission St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. Our Vision St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region. If you would like to learn more about us or one of our many programs, please visit our website at: www.st-cath.org Position Overview The Residential Case Manager (RCM) acts as the primary case manager and care coordinator for children placed in residential care. This case manager coordinates the facets of services for the child while in care -- medical services with the agency nursing department, mental health care with a therapist and psychiatrist, and educational matters with the children’s school. Additionally, the RCM monitors and supports the milieu treatment and actively engages with and communicates with the house staff linked to the child's care, treatment, and safety. Position Requirements • Ability to work: Monday - Friday, 8am-4pm OR 9am – 5pm w/ flexibility as needed., • A Bachelor’s Degree in human services, with a demonstrated capacity to work with people from diverse backgrounds, required., • Experience working with clients who exhibit significant emotional, behavioral, and interpersonal challenges; mental health diagnoses and trauma history, preferred., • Ability to provide safe transportation to a client in the worker’s personal vehicle, in the event that an Agency vehicle is not available for needed transportation., • Flexibility to work non-traditional hours to accommodate client schedules, which may include evening and/or weekend hours, as necessary., • Experience in the use of Therapeutic Crisis Intervention (TCI), with ability to respond effectively and therapeutically in crisis situations. TCI Certification must be earned upon hire and maintained., • A current Clean & Valid New York State Driver’s License (actively licensed at least one year) and reliable vehicle for transporting clients to community resources, meetings, etc. - with proof of 100/300 liability insurance coverage - is required*., • Knowledge and the utilization of community resources., • Excellent organization, planning and time management skills., • Strong interpersonal skills, and the ability to build strong working relationships with regulatory bodies., • Proficiency in computer applications: Microsoft Office Suite, Google Business Workspace Suite, and use secure Internet practices., • Experience with AWARDS/ NYS Connections electronic record systems, is a plus!, • A professional record of integrity, proven reliability and dependability; with qualities of positivity, flexibility and adaptability., • Capable of exercising ethical, independent judgment and discretion, and handle sensitive data with strict confidentiality. *Staff in driving positions must be able to meet the minimum requirements of our agency’s insurance policy for authorized drivers; including, but not limited to the minimum age of 21 at time of hire, and the ability to maintain insurability throughout employment. Essential Duties & Responsibilities include • Act as liaison between child, family, school, the treatment team, and the referring agency; and the primary point of contact for the local department of social services caseworker and the child’s family., • Arrange and supervise all child/family visitations; secure signed releases and consents from the family or agency of legal custody, including permission for the special trips and events which are beyond routine residence/school activities., • Transport the child to visitation, court hearings, and other required meetings not occurring at the St. Catherine’s Center for Children program site, when necessary., • Maintain regular contact and coordinating treatment with the Day Treatment School social worker when a child is enrolled in the SCCC day treatment school. When a client is enrolled in a school other than SCCC Day treatment, the RCM will maintain sufficient contact with that school to ensure the child is optimally benefiting from the educational placement., • Participate in Committee on Special Education (CSE) meetings and maintain contact with the SCCC and CSE chairperson., • Liaise with child care staff and residence clinical staff through participation on the treatment team and during treatment reviews, service plan reviews, medication reviews, and staff meetings., • Document treatment and casework as required by SCCC and regulating agencies including:, • Completion of thorough and up-to-date progress notes in the electronic record, New York State (NYS) Connections., • Development of the service plan in Connections, given the assigned role and duties., • Court reports, correspondence with other agencies, social summaries., • Maintenance of accurate, up-to-date data on the child and family., • Completion of quarterly treatment reviews., • Updating of permission release forms requiring parent signatures., • Collection and/or preparation of all materials necessary to bring records into compliance with internal agency and external regulations., • In conjunction with the House Management Team, develop and maintain a therapeutic environment at the site., • Implement the principles of motivational interviewing as an evidence-based practice as part of the therapeutic milieu at the program site and supporting activities for the children and families., • Attend all court hearings pertaining to the placement, permanency, and treatment of the child and family., • Directly observe all visits that require supervision as deemed by the county or court., • As the primary liaison for the child/family, maintain flexible work hours, at the supervisor’s direction, to include evening hours outside of the traditional work day to accommodate family schedules if necessary. This may also include weekend hours on occasion., • Assist, as needed, in the agency’s incorporation of elements of Family First Prevention Services legislation, including discharge planning, aftercare services, and ongoing changes requested by the NYS Office of Children and Family Services linked to the legislation; train in the Family Finding model., • Develop the discharge plan for each assigned child, identifying the resources to promote a smooth transition out of care; participate in discharge activities to ensure solid case closure., • Assume the role of Primary Contact Person, as assigned, to coordinate the discharge and aftercare activities that are part of agency protocols, completing assigned aftercare tasks., • Function as a member of the direct care planning team, meeting with RMT members, unit child care supervisors, consultants, nurses, and social workers to evaluate and plan for the therapeutic milieu., • Assume additional position-related duties and responsibilities as assigned by the Supervisor of Residential Case Management. What We Offer You** • Competitive Pay with an Excellent Benefits Package, • Health Insurance options: Medical, Dental and Vision, • $600 Well-being Reimbursement Benefit, • Generous Combined Leave Time (CLT) and Paid Holidays!, • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program, • Pension Plan with Generous Agency Contribution, • 403b Retirement Savings Plan, • Life Insurance – Automatic Benefit at no cost to employee, • Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate, • Tuition Reimbursement* & Travel/ Mileage Reimbursement, • Professional Development & Career Growth Opportunities, • The Comfort of a Business Casual Environment, • Our Commitment to Embrace & Foster Mindfulness, Relevance, Respect and Solidarity. **To qualify, certain conditions may apply About Us St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. If you would like to learn more about our agency or one of our many programs, please visit our website at: www.st-cath.org EEO Statement St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.

Job Description CASE MANAGER, CAPITAL REGION PRC (New York) Location: Albany / Schenectady - New York Program: Foster Care/ Capital Region - Permanency Resource Center (PRC) Type: Full-time; Non-Exempt position Pay Range: $22.06 – $25.69 (hourly) Job Ref. #: 0202 Schedule: Monday-Friday, with a flexible schedule This position is 40 hours weekly, 9-5pm with flexibility to work some Saturdays for outreach and evenings as needed. The agency’s Capital Region Permanency Resource Center (PRC) includes contracting for families residing within Albany and Schenectady Counties. The individual hired for this position will work out of the Albany PRC office. Our Mission: St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. Our Vision: St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region. Position Overview: The agency’s Capital Region Permanency Resource Center (“PRC” or “Center”) is designed to support and deliver specialized services to post-adoption, post-guardianship, and kinship caregiving families. Working in a team environment, the PRC Case Manager participates in community outreach activities, completes monthly face-to-face contact with the families in their homes, and completes required case documentation, including various assessment forms and short, targeted service plans. The Case Manager provides 1:1 counseling sessions as needed, and participates in the design and delivery of educational events, family engagement activities, respite care, and other program-related events. Position Specifications & Requirements: • Bachelor’s Degree in social work, psychology, or human services, required., • Associate's with 2+ years of case work or human services field experience or other related professional experience, may be considered., • Experience working with clients who exhibit significant emotional, behavioral, and interpersonal challenges, mental health diagnoses, and/or trauma history, a plus., • Experience working in community services as well with at-risk families, also preferred., • Knowledge of and ability to utilize community resources; Capable of building strong working relationships with regulatory bodies., • Experience with NYS OCFS CONNECTIONS or other electronic record system, preferred., • Familiarity with kinship caregiving and wraparound services in a family-centered system of care, a plus., • Clean & Valid New York State Driver’s License (actively licensed at least one year) with a reliable vehicle for transporting clients as needed, required*., • Proficiency in various computer applications: Microsoft Office Suite, Google Business Workspace Suite; and use secure Internet practices., • Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude., • A compassionate, warm and caring mindset; Capable of exhibiting empathy for those in crisis., • Qualities of positivity, flexibility and adaptability; A professional record of integrity, proven reliability and dependability., • Capable of exercising ethical, independent judgment and discretion, handle sensitive data with strict confidentiality. *Staff in driving positions must be able to meet agency’s minimum requirements of our insurance policy for authorized drivers; including, but not limited to the minimum age of 21 at time of hire. Essential Duties & Responsibilities include: • Manages a caseload of families, as assigned, working to ensure the program meets all performance targets., • Completes face-to-face contacts with the families in their homes, completing all required case documentation, including various assessment forms and service plans., • Provides 1:1 counseling sessions, as needed; incorporates trauma-informed support and motivational interviewing into the program milieu., • In a team environment, supports the program’s design and delivery of parent education sessions, educational events, pro-social respite activities, and family engagement., • As a part of community outreach, assists in the delivery of presentations to community groups and local organizations in various targeted communities., • In a team environment, supports the delivery of parenting education sessions, utilizing the Parenting a Second Time Around curriculum, or other training materials, as directed., • Safely transports community members and/or their children in the delivery of program services, to address basic transportation needs, or to meet the families’ other social needs linked to service goal attainment., • Actively communicates program information, concerns, needs, and progress to program leadership., • Completes additional position-related duties and responsibilities, as assigned by the agency’s foster care director or Assistant Program Coordinator. What We Offer You**: • Competitive Pay with an Excellent Benefits Package, • Health Insurance options: Medical, Dental and Vision, • $600 Well-being Reimbursement Benefit, • Generous Combined Leave Time (CLT) and Paid Holidays!, • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program, • Pension Plan with Generous Agency Contribution, • 403b Retirement Savings Plan, • Life Insurance – Automatic Benefit at no cost to employee, • Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate, • Tuition Reimbursement & Travel/ Mileage Reimbursement, • Professional Development & Career Growth Opportunities, • The Comfort of a Business Casual Environment, • Our Commitment to Collaboratively Embrace Mindfulness, Relevance, Respect and Solidarity. **To qualify, certain conditions may apply About Us: St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. Our DEIB initiatives are designed to foster an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. If you would like to learn more about us, please visit our website at: www.st-cath.org EEO Statement: St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.

Job Description RISE Housing and Support Services has an opportunity for a positive, compassionate, and inclusive individual to join our team at our recovery program, RISE Above, in Ballston Spa, NY. A successful candidate will be able to navigate the daily duties of the program while keeping their focus on offering high-quality support and advocacy to our residents, as they work to overcome the life challenges their chemical dependency diagnosis has presented. RISE offers a starting Case Manager: • A rate of $20 to $25 per hour based on credentials and experience, • $1,500 bonus after 6 months of employment, • Opportunities for overtime, • A generous time off package: In your 1st year, earn up to 4 weeks of combined vacation and holiday time, 3 weeks of combined sick and personal time, and a day off for your birthday, • An opportunity to gain experience in a human services field in a growing organization that likes to promote from within; hours worked count toward CASAC clinical hours, • A family-friendly atmosphere with wellness time, paid lunch hours, and recognition for your hard work and achievements Overview of Job Responsibilities: • Collaborating with program residents to work toward their goals, • Supervising residents’ daily living activities and house management to maintain a clean, safe, and supportive environment, • Maintaining current and accurate documentation on resident progress, • Modeling positive and appropriate behaviors for residents To qualify you must have: • CASAC-T or CASAC, • Experience supporting individuals diagnosed with chemical dependency, • An ability to operate independently, think on your feet, and follow your training, • Excellent organizational and time management skills, • Strong interpersonal boundaries, • Our shared belief system in areas such as empathy, respect, understanding, and dedication, • Clearance with all relevant background checks as per RISE policies and governing regulations, • A valid NY State Driver's License and a driving record acceptable to the RISE automotive program desired To start on the road toward advancing your career in human services at our growing non-profit, submit your resume and cover letter for consideration. RISE Housing and Support Services is an Equal Opportunity Employer. Company DescriptionRISE Housing and Support Services is a human service agency that has been serving people in Saratoga and the surrounding counties since 1978. RISE programs provide safe, healthy housing and support services to people with mental health concerns, substance use, and other life challenges. Our Mission Our mission at RISE Housing and Support Services is to help people living with mental health, substance use, and other life challenges to remain safe and healthy in the community through housing and supportive services. Our Vision RISE will serve as a catalyst, leader, and partner in meeting the housing and recovery needs of our community. Our knowledgeable and resourceful staff and board members will educate the community to reduce the stigma associated with mental health diagnoses, substance use, and other life challenges. Our Values We are compassionate. We focus on the inherent value and uniqueness of each individual we serve. We are respectful. We listen with respect to understand the needs of the people we serve and respond with dignity and kindness. We are dedicated. We work together as a team to seek solutions and live our values consistently while holding one another accountable. We are progressive. We seek and employ socially responsive service models to address substance use and mental health concerns in our community. We Treat People with Esteem We believe housing is healthcare and a basic human right. We believe that when individuals have healthy, safe housing, they have the stability and security to achieve greater personal wellness. Understanding We acknowledge that individuals are unique and success looks different for each person based on their circumstances and goals. A Holistic Approach We seek to treat each individual as a whole person, understanding that their needs extend beyond their mental health diagnoses, substance use, or medical condition. Positivity We work together with individuals through the healing process, setting achievable goals and honoring the unique needs and challenges of each person or family member. Empathy We believe individuals are important to their friends, families, and loved ones. We seek to assist individuals to strengthen and maintain their natural support systems. Inclusion We work together with individuals and families to coordinate services with other care providers in the community.RISE Housing and Support Services is a human service agency that has been serving people in Saratoga and the surrounding counties since 1978. RISE programs provide safe, healthy housing and support services to people with mental health concerns, substance use, and other life challenges.\r\n\r\n\r\nOur Mission\r\nOur mission at RISE Housing and Support Services is to help people living with mental health, substance use, and other life challenges to remain safe and healthy in the community through housing and supportive services.\r\n\r\nOur Vision\r\nRISE will serve as a catalyst, leader, and partner in meeting the housing and recovery needs of our community. Our knowledgeable and resourceful staff and board members will educate the community to reduce the stigma associated with mental health diagnoses, substance use, and other life challenges.\r\n\r\nOur Values\r\nWe are compassionate. We focus on the inherent value and uniqueness of each individual we serve.\r\n\r\nWe are respectful. We listen with respect to understand the needs of the people we serve and respond with dignity and kindness.\r\n\r\nWe are dedicated. We work together as a team to seek solutions and live our values consistently while holding one another accountable.\r\n\r\nWe are progressive. We seek and employ socially responsive service models to address substance use and mental health concerns in our community.\r\n\r\nWe Treat People with\r\nEsteem We believe housing is healthcare and a basic human right. We believe that when individuals have healthy, safe housing, they have the stability and security to achieve greater personal wellness.\r\n\r\nUnderstanding We acknowledge that individuals are unique and success looks different for each person based on their circumstances and goals.\r\n\r\nA Holistic Approach We seek to treat each individual as a whole person, understanding that their needs extend beyond their mental health diagnoses, substance use, or medical condition.\r\n\r\nPositivity We work together with individuals through the healing process, setting achievable goals and honoring the unique needs and challenges of each person or family member.\r\n\r\nEmpathy We believe individuals are important to their friends, families, and loved ones. We seek to assist individuals to strengthen and maintain their natural support systems.\r\n\r\nInclusion We work together with individuals and families to coordinate services with other care providers in the community.

Job Description POSITION: Client Account Manager LOCATION: Headquarters REPORTS TO: Vice President – Employee Benefits CLASSIFICATION: Full Time, Exempt PAY GRADE: EX 55 ($62,354 - $85,000 annually) AVAILABILITY: Monday-Friday 8:30am-5:00pm Position Summary: Responsible for successfully servicing and cross-selling group products to existing clients while consistently providing excellent customer service. Works directly with client Human Resource personnel and employees to manage the relationship with insurance carriers to correct claims, billing issues and interpret various plan provisions. Builds interpretive relationships with carriers and stays current with industry trends, such as product and legislative changes. Key Responsibilities: • Establishes relationships with clients and manages a book of business, which consists of fully insured clients but may also include self-insured clients., • Acts as primary intake representative, provides prompt, accurate, courteous service, maintains call logs to aid with managing relationships, and ensuring 24 hour returned call times., • Answers telephone and in-person inquiries from new and existing clients and their employees., • Utilizes market knowledge to fulfill the marketing process, which includes obtaining quotes, preparing and submitting bid specifications and evaluating the results to present final client recommendations., • Manages renewal, conducts on-site enrollment meetings and open enrollment process according to client expectations and carrier requirements., • Gathers application and enrollment materials for case submission and coordinates with carriers throughout the underwriting process., • Delivers the master contract and certificates to clients, explains benefits, claims and administration., • Prepares materials needed for client meetings including but not limited to agendas, reports, employee enrollment materials, ID cards, etc., • Informs and educates clients regarding emerging healthcare issues - ACA, ERISA, State Mandates, HIPPA, COBRA, FMLA, 5500s, Health Care Reform, etc., • Develops client service tools to assist clients in timely issue resolution., • Contacts clients on a quarterly basis to ensure satisfaction while building on existing relationships to identify cross-selling opportunities and enhancing referral probabilities., • Manages client online enrollment platform provided by Pioneer., • Creates and manages database stewardship reports., • Researches and develops vendor service tools to assist HR professionals with employee benefit administration and communication., • Evaluates proposals to assure they meet clients’ needs., • Prepares product spreadsheets, financial impact calculations and financial exposure projections., • Researches and develops new product line information in collaboration with insurance carriers and national vendor partners., • Supervises client mailing list, delivery of newsletters and Pioneer seminar participation., • Participates in training and/or continuing education as requested for professional development., • Performs other duties as may be requested. Education & Experience • High School Degree required., • 3 years’ of Employee Benefits experience required., • State appropriate Life, Accident and Health licenses are required., • Strong oral and communication skills required., • A 2 year college degree in Business or a related field preferred., • Prior Customer Service experience preferred., • Must be able to maintain flexible schedule, including possible evenings., • Must have access to reliable transportation on short notice to travel to other off-site locations and valid driver's license plus ability to maintain this throughout employment., • Experience with Community & Experience Rated Health Plans preferred., • Knowledge of Zywave a plus. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Business Title(s):Senior Technical Garage Bodily Injury Claims Specialist Employment Type:Full-Time FLSA Status:Exempt Location:In-Office Summary: We are looking for a highlycapableSeniorTechnicalGarageBodily Injury ClaimsSpecialisttojoin our teamandwork fromeitherour Omaha, NEor Richmond, VAoffice.Alternatively, we can also fill this role in our offices inAlbany, NY, Chicago, IL, Houston, TX, Los Angeles, CA, Rockwood, PA, or Springfield, MOoffices.We work together in the office five days a weekin order tostrengthen our culture, build team connections, and drive profitability.The position reports to a manager based inDenverand is focused onadjudicatingcommercialGarageBodily Injuryclaims to providing superb results for our clients.Information about the specialized underwriting business that generates claims this position will oversee can be found here:_. This is a 100%in-office position. Candidates must be able to work on-site at a designated company office during standard business hours. Essential Responsibilities: Working with limited oversight under broad management direction,adjudicateGarage Bodily Injuryclaims at the highest authority limits on assignments reflecting the highest degree of technical complexity, potentially with major impact on departmental results. Conducting detailed information gathering, analysis and investigation to find solutions to issues that arenumerousand undefined. Reporting to senior management and underwriters on claims trends and developments. Identifying loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management. Analyzing claims forms, policies and endorsements, client instructions, and other records todeterminewhether the loss falls within the policy coverage. Investigating claims promptly and thoroughly, including interviewing all involved parties. Managing claims in litigation Managing diarytimelyand complete tasks to ensure that cases move to the best financial outcome andtimelyresolution. Properly setting claim reserves. Identifying, assigning, and coordinating the assignment and coordination ofexpertiseresources toassistin case resolution. Preparing reports for file documentation Applying creative solutions which result in the best financial outcome. Negotiating settlements Processing mail and prioritizing workload. Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.). Having an appreciation and passion for strong claim management. Qualifications / Experience Required: Must have good business acumen (i.e.understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable). A deep knowledge ofGeneral Liability Bodily Injuryclaims, as well as an exceptional customer service focus typically obtained through: A minimum of seven years' experienceadjudicatingcommercial GarageBodily Injury claims. Bachelor'sdegree from an accredited universityrequired. Two or more insurance designations or fouradditionalyears of related experienceadjudicatinggeneralliabilitybodily injuryclaims beyond the minimum experiencerequiredabove may be substituted in lieu of a degree. Possession or the ability to quickly(within120 daysof hire)obtain a license in eachjurisdictionrequiring a license toadjudicatefirst party claims. Must work independently anddemonstratethe ability to exercise sound judgment. Must have excellent communication skills and the ability to build lasting relationships. Excellent evaluation and strategic skillsrequired. Strong claim negotiation skillsa must.Ability to takeproactiveand pragmatic approach to negotiation. Mustpossessa strong customer focus. Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines. Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO. Ability to regularly exercise discretion and independent judgment with respect to matters of significance. Demonstrates inner strength. Has the courage to do the right thing anddemonstratesit on a daily basis. A strong focus on execution in getting things done right.Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused Thinking with a global mindset first. Client focus - the ability to effectivelydeterminespecific client needs and to provide value added solutions. Successful traits (flexibility, ability to thrive in change, being resourceful on your own)necessaryto work in afast pacedenvironment that is evolving constantly. Ability to develop andmaintainproductive relationships with clients, businesspartnersand organizational peers with a focus ontimelyand meaningful exchanges of information. Exhibit natural and intellectual curiosityin order toconsistently explore and consider all options and is not governed by conventional thinking. Useslistening and questioning techniques to effectively gather information from insureds and claimants. Demonstrates an understanding of mechanisms available for resolvingclaimssettlement disputes (e.g.arbitration and mediation) and when these are used. Proficient in MS Office Suite and other business-related software.Experience working with Guidewire is strongly preferred. Polished and professional written and verbal communication skills. The ability to read and write English fluently isrequired. Mustdemonstratea desire for continued professional development through continuing education and self-developmentopportunities. The base salary range provided below is for hires in those geographic areas only and will becommensuratewith candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. Albany and Chicago Pay Range:$151,000 - $181,250 Los Angeles Pay Range:$165,000 - $198,000 About Working in Claims at Argo Group Argo Group does not treat our claims or our claims professionals as a commodity.The work we offer is challenging, diverse, and impactful. Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions andtreateach case as the unique situation it is. We have a very flat organizational structure, enabling our employeeshavemore interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our_ Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Business Title(s):SeniorTechnicalGeneral Liability Bodily InjuryClaims Specialist Employment Type:Full-Time FLSA Status:Exempt Location:In-Office Summary: We are looking for a highly capableSenior TechnicalGeneral Liability Bodily Injury ClaimsSpecialistto join our teamandwork from either ourLos Angeles, CAor Omaha, NE offices.Alternatively, we can also fill this role in our offices inAlbany, NY, Houston, TX, Chicago, IL, New York City, NY, Richmond, VA, or Rockwood, PA.We work together in the office five days a weekin order tostrengthen our culture, build team connections, and drive profitability.The position reports to a manager based in Los Angeles and is focused onadjudicatingcommercial General Liability Bodily Injury claims contribute to providing superb results for our clients. This is a 100%in-office position. Candidates must be able to work on-site at a designated company office during standard business hours. Essential Responsibilities: Working with limited oversight under broad management direction,adjudicategeneral liability bodily injuryclaims at the highest authority limits on assignments reflecting the highest degree of technical complexity, potentially with major impact on departmental results. Conductingdetailed information gathering, analysis and investigation to find solutions to issues that arenumerousand undefined. Reporting to senior management and underwriters Investigating claims promptly and thoroughly \ Analyzing claims forms, policies and endorsements, client instructions, and other records todeterminewhether the loss falls within the policy coverage. Investigating claims promptly and thoroughly, including interviewing allinvolved parties. Managing claims in litigation Managing diarytimelyand complete tasks to ensure that cases move to the best financial outcome andtimelyresolution. Properly setting claim reserves. Identifying, assigning, and coordinating the assignment and coordination ofexpertiseresources toassistin case resolution. Preparing reports forfiledocumentation Applying creative solutions which result in the best financial outcome. Negotiating settlements Processing mail and prioritizing workload. Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.). Having an appreciation and passion for strong claim management. Qualifications / Experience Required: Musthave good business acumen (i.e.understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable). A deep knowledge ofGeneral Liability Bodily Injuryclaims, as well as an exceptional customer service focus typically obtainedthrough:through: A minimum of seven years' experienceadjudicatingGeneral Liability Bodily Injury claimswith extensive experience with exposure of $100,000 or more. Bachelor'sdegree from an accredited universityrequired. Two or more insurance designations or fouradditionalyears of related experienceadjudicatinggeneralliabilitybodily injuryclaims beyond the minimum experiencerequiredabove may be substituted in lieu of a degree. Possession or the ability to quickly(within90 daysof hire)obtain a license in eachjurisdictionrequiring a license toadjudicatefirst party claims. Must work independently anddemonstratethe ability to exercise sound judgment. Must have excellent communication skills and the ability to build lasting relationships. Excellent evaluation and strategic skillsrequired. Strong claim negotiation skillsa must.Ability to takeproactiveand pragmatic approach to negotiation. Mustpossessa strong customer focus. Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines. Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO. Ability to regularly exercise discretion and independent judgment with respect to matters of significance. Demonstrates inner strength.Hasthe courage to do the right thing anddemonstratesiton a daily basis. A strong focus on execution in getting things done right.Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused Thinking with a global mindset first. Client focus - the ability to effectivelydeterminespecific client needs and to provide value added solutions. Successful traits (flexibility, ability to thrive in change, being resourceful on your own)necessaryto work in afast pacedenvironment that is evolving constantly. Ability to develop andmaintainproductive relationships with clients, businesspartnersand organizational peers with a focus ontimelyand meaningful exchanges of information. Exhibit natural and intellectual curiosityin order toconsistently explore and consider all options and is not governed by conventional thinking. Useslistening and questioning techniques to effectively gather information from insureds and claimants. Demonstrates an understanding of mechanisms available for resolvingclaimssettlement disputes (e.g.arbitration and mediation) and when these are used. Proficient in MS Office Suite and other business-related software.Experience working with Guidewire isstronglypreferred. Polished and professional written and verbal communication skills. The ability to read and write English fluently isrequired. Mustdemonstratea desire for continued professional development through continuing education and self-developmentopportunities. The base salary range provided below is for hires in those geographic areas only and will becommensuratewith candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. Albany and Chicago Pay Range:$151,000 - $181,250 Los Angeles and New York City Pay Range:$165,000 - $198,000 About Working in Claims at Argo Group Argo Group does not treat our claims or our claims professionals as a commodity.The work we offer is challenging, diverse, and impactful. Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions andtreateach case as the unique situation it is. We have a very flat organizational structure, enabling our employeeshavemore interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our_ Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Business Title(s):Garage Bodily Injury Claims Adjuster Employment Type:Full-Time FLSA Status:Exempt Location:In-Office Summary: We are looking for a highlycapable GarageBodily Injury Claims Adjusterto join our teamandwork from either our Omaha, NE or Richmond, VA office.Alternatively, we can also fill this role in our offices in Albany, NY, Chicago, IL, Los Angeles, CA, Houston, TX, or Rockwood, PA offices.We work together in the office five days a weekin order tostrengthen our culture, build team connections, and drive profitability. The position reports to a manager based in Denver and is focused onadjudicatingcommercial Garage Bodily Injury claims toprovidingsuperb results for our clients.Information about the specialized underwriting business that generates claims this position will oversee can be found here:_. This is a 100%in-office position. Candidates must be able to work on-site at a designated company office during standard business hours. Essential Responsibilities: Working under technical direction and within significant limits and authority,adjudicateGarage Bodily Injury claims of higher technical complexity with a direct impact on departmental results. Resolving issues that are generalized and typically notcomplex, butrequire understanding of a broader set of issues. Conducting detailed information gathering, analysis and investigation to find solutions to issues that arenumerousand undefined. Reporting to senior management and underwriters onclaimstrends and developments. Identifyingloss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management. Analyzing claims forms, policies and endorsements, client instructions, and other records todeterminewhether the loss falls within the policy coverage. Investigating claims promptly and thoroughly, including interviewing all involved parties. Managing claims in litigation Managing diarytimelyand complete tasks to ensure that cases move to the best financial outcome andtimelyresolution. Properly setting claim reserves. Identifying, assigning, and coordinating the assignment and coordination ofexpertiseresources toassistin case resolution. Preparing reports for file documentation Applying creative solutions which result in the best financial outcome. Negotiating ina timelyand effective manner to provide cost effective solutions for the company and its customers within own limits using a range of negotiation styles. Processing mail and prioritizing workload. Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.). Having an appreciation and passion for strong claim management. Qualifications / Experience Required: A practical knowledge of commercial claims, as well as an exceptional customer service focus typically achieved through: A minimum of two years' experienceadjudicatingfirst andthird partycommercial Garage Bodily Injury claims. Bachelor'sdegree from an accredited universityrequired.Two or more insurance designations or fouradditionalyears of related experienceadjudicatinggarage bodily injury claims beyond the minimum experiencerequiredabove may be substituted in lieu of a degree. Licensed Claims Examiner (Based on state) Must be licensed or have ability to quickly obtain a license in eachjurisdictionrequiring a license toadjudicatefirst party claims. within 120 Days. Must have good business acumen (i.e.understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable). Must work independently anddemonstratethe ability to exercise sound judgment. Must have excellent communication skills and the ability to build lasting relationships. Excellent evaluation and strategic skillsrequired. Strong claim negotiation skillsa must.Ability to takeproactiveand pragmatic approach to negotiation. Mustpossessa strong customer focus. Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines. Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO. Ability to regularly exercise discretion and independent judgment with respect to matters of significance. Demonstrates inner strength. Has the courage to do the right thing anddemonstratesit on a daily basis. A strong focus on execution in getting things done right.Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused Thinking with a global mindset first. Client focus - the ability to effectivelydeterminespecific client needs and to provide value added solutions. Successful traits (flexibility, ability to thrive in change, being resourceful on your own)necessaryto work in afast pacedenvironment that is evolving constantly. Ability to develop andmaintainproductive relationships with clients, businesspartnersand organizational peers with a focus ontimelyand meaningful exchanges of information. Exhibit natural and intellectual curiosityin order toconsistently explore and consider all options and is not governed by conventional thinking. Useslistening and questioning techniques to effectively gather information from insureds and claimants. Demonstrates an understanding of mechanisms available for resolvingclaimssettlement disputes (e.g.arbitration and mediation) and when these are used. Proficient in MS Office Suite and other business-related software. Polished and professional written and verbal communication skills. The ability to read and write English fluently isrequired. Mustdemonstratea desire for continued professional development through continuing education and self-developmentopportunities. Preferred Qualifications: Experience working with Guidewire is strongly preferred. The base salary range provided below is for hires in those geographic areas only and will becommensuratewith candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. Albany and Chicago Pay Range:$86,000 - $101,500 Los Angeles Pay Range:$93,750 - $110,500 About Working in Claims at Argo Group Argo Group does not treat our claims or our claims professionals as a commodity.The work we offer is challenging, diverse, and impactful. Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions andtreateach case as the unique situation it is. We have a very flat organizational structure, enabling our employeeshavemore interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our_ Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Business Title(s):Senior Commercial General Liability & Workers' Compensation Claims Adjuster Employment Type:Full-Time FLSA Status:Exempt Location:In-Office Summary: We are looking for a highly capable Senior Commercial General Liability and Workers' Compensation Claims Adjuster to join our Claims team and work from either our Richmond, VA, or Omaha, NE offices.Alternatively, we are also open to filling the position in Albany, NY, Chicago, IL, Los Angeles, CA, or New York City, NY. The position reports to a manager based in Rockwood, PA. This role will beadjudicatingworkers' compensation claims in thejurisdictionsof AL, CO, FL, GA, NC, NJ, NY, & SCand Commercial General Liability claims natiowide in order to provide superb results for our clients. Although Rockwood underwrites general liability insurance and workers' compensation for many types of businesses, ourspecialtyis underwriting workers' compensation insurance for the mining industry, with a focus on the coal-mining industry.Rockwood has become a leading underwriter of workers' compensation for the mining industry by offering workers' compensation insurance with a commitment to providing the best service on loss control and claims, collaborating across all departments with this common goal.We have never been more committed to our clients to ensure their employees receive excellent medical care if they need it due to a work-related injury or illness.Our passion for outstanding customer focus, combined with our deep industry experience, is what sets up apart from other insurance carriers in this niche market. This is a 100%in-office position. Candidates must be able to work on-site at a designated company officeduring standard business hours. Essential Responsibilities: • Working under limited technical direction and within broad limits and authority,adjudicatehighly complexindemnity and federal black lung workers' compensation claims as well as commercial general liability claims on assignments reflectingpotentially withsignificant impact on departmental results., • Providing laser-focused customer service to our clients by providing superior claims outcomes and developing meaningful andlong-lastingconnections with our insured and brokers., • Solving difficult problems that requires an understanding of a broader set of issues., • Reporting to senior management, losscontrol, and underwriters on claims trends and developments., • Identifyingloss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management., • Investigating claims promptly and thoroughly, • Analyzingclaims forms, policies and endorsements, client instructions, and other records todeterminewhether the loss falls within the policy coverage., • Writing own coverage letters., • Investigating claims promptly and thoroughly, including interviewing all involved parties., • Managing claims in litigation, • Managing diarytimelyand complete tasks to ensure that cases move to the best financial outcome andtimelyresolution., • Creating and reviewing reserves in line with market and Argo's reserving policy, • Identifying, assigning, and coordinating the assignment and coordination ofexpertiseresources toassistin case resolution., • Preparing reports for file documentation, • Applying creative solutions which result in the best financial outcome., • Settling straightforward claims in line with authority limits and adheres to organizational referral procedures, • Negotiating ina timelyand effective manner to provide cost effective solutions for the company and its customers within own limits using a range of negotiation styles., • Processing mail and prioritizing workload., • Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.)., • Having an appreciation and passion for strong claim management. Qualifications / Experience Required: • An advanced knowledge ofcommercial general liability and workers' compensationclaims, as well as an exceptional customer service focus typically obtained through:, • Aminimum of five years' experienceadjudicatingboth commercial general liability and workers' compensationclaimsin any of the followingjurisdictions: AL, CO, FL, GA, NC, NJ, NY, & SC., • Bachelor's degree from an accredited university required.Two or more insurance designations or fouradditionalyears of related experienceadjudicatingworkers' compensationclaims beyond the minimum experiencerequiredabove may be substituted in lieu of a degree., • Must be licensed in AL, FL, GA, NC, NY, KY, and SCor have ability to quickly obtain a license toadjudicatefirst party claims within 120 days of employment., • Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable)., • Must have excellent communication skills and the ability to build lasting relationships., • Ability to regularly exercise discretion and independent judgment with respect to matters of significance.This role primarily faces problems and issues that are difficult that requires an understanding of a broader set of issues., • Strong claim negotiation skillsa must. Ability to take proactive and pragmatic approach to negotiation., • A strong focus on execution in getting things done right.Proven ability to consistently produce and deliver expected results to all stakeholders by:, • Finding a way to achieve success through adversity., • Being solution (not problem) focused, • Thinking with a global mindset first., • Client focus - the ability to effectivelydeterminespecific client needs and to provide value added solutions., • Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in afast-pacedenvironment that is evolving constantly., • Excellent evaluation and strategic skillsrequired., • Mustpossessa strong customer focus., • Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines., • Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO., • Demonstrates inner strength.Has the courage to do the right thing anddemonstratesiton a daily basis., • Exhibit natural and intellectual curiosityin order toconsistently explore and consider all options and is not governed by conventional thinking., • Demonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g. arbitration and mediation) and when these are used., • Uses listening and questioning techniques to effectively gather information from insureds and claimants, • Proficient in MS Office Suite and other business-related software., • Polished and professional written and verbal communication skills., • The ability to read and write English fluently isrequired., • Mustdemonstratea desire for continued professional development through continuing education and self-development opportunities. The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package. • Richmond Pay Range: $101,184 - $120,462, • Albany and Chicago Pay Range: $111,384 - $132,498, • Los Angeles and New York City Pay Range: $121,482 - $144,636 About Working in Claims at Argo Group • Argo Group does not treat our claims or our claims professionals as a commodity.The work we offer is challenging, diverse, and impactful., • Adjusters are empowered with broad authority and encouraged to develop creative, individualized solutions for each case., • We have a very flat organizational structure, enabling our employeeshavemore interaction with our senior management team, especially when it relates to reviewing large losses., • Our entire claims team works in a collaborative nature to expeditiously resolve claims.We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas., • We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our_ Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Business Title(s):Senior Shared Services Specialist Employment Type:Full-Time FLSA Status:Exempt Location: Office Summary: We are looking for a highly capable Senior Salvage Recovery Shared Services Specialist to join our Claims team and work from our Richmond office. Alternatively, we can fill this role in Albany, Chicago, Los Angeles, New York City, or Omaha.The position reports to a manager based inHouston.In this role, the Salvage Recovery Shared Services Specialist will have primarily responsibility for optimizing salvage results and will also assist in other key Shared Services functions. This is a 100%in-office position. Candidates must be able to work on-site at a designated company officeduring standard business hours. Essential Responsibilities: • Working under limited technicaldirection and within broad limits and authority,partner with adjuster, auto/property owner, and/or our vendor(s) to gather necessary documentation and ensure an accurate and timely salvage process, potentially with significant impact on departmental results., • Solving difficultproblems thatrequires an understanding of a broader set of issues., • Serve as the primary point of contact with Argo's salvage vendors; this will include managing vendor performance, tracking results and optimizing salvage recoveries., • Track, monitor and facilitate salvage recovery through diaries and salvage reports., • Provide monthly updates on salvage results., • Handle total loss paperwork; process titles in accordance with various state guidelines and time requirements for total loss vehicles., • Act as a resource for claims adjusters by answering questions regarding state salvage and title laws and assist in locating salvage vendors., • Communicate with lien holders to secure titles, bill of sales and power of attorney forms., • Monitor Appraiser performance and develop and monitor metrics to ensure optimal performance., • Provide support for SIU counter fraud initiatives. Qualifications / Experience Required: • An advanced knowledge of the salvage function, as well as an exceptional customer service focus typically obtained through:, • A minimum of five years' experiencemanaging the salvage function (including title work) and salvage vendor (such as Copart) management., • Bachelor'sdegree from an accredited universityrequired. Four additional years of relevant work experience in addition to those stated above can be substituted in lieu of a degree., • Experience working with municipalities is strongly preferred., • Must have good business acumen (i.e.understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable)., • Must have excellent communication skills and the ability to build lasting relationships., • Ability to regularly exercise discretion and independent judgment with respect to matters of significance.This role primarily faces problems and issues thatgeneralizedand typically notcomplex, butrequirean understanding of a broader set of issues., • Strong negotiation skillsa must. Ability to takeproactiveand pragmatic approach to negotiation., • Desireto work in a fast-paced environment., • Excellent evaluation and strategic skillsrequired., • Mustpossessa strong customer focus., • Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines., • Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO., • Demonstrates inner strength. Has the courage to do the right thing anddemonstratesit on a daily basis., • Exhibit natural and intellectual curiosityin order toconsistently explore and consider all options and is not governed by conventional thinking., • Uses listening and questioning techniques to effectively gather information from insureds and claimants, • Proficient in MS Office Suite and other business-related software., • Polished and professional written and verbal communication skills., • The ability to read and write English fluently isrequired., • Mustdemonstratea desire for continued professional development through continuing education and self-development opportunities. The base salary range provided below is for hires in those geographic areas only and will becommensuratewith candidate experience. Pay ranges for candidates in other locations may differ based on the cost oflaborin that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package. • Richmond Pay Range: $ 101,184 - $ 120,462, • Albany and Chicago Pay Range: $111,384 - $132,498, • Los Angeles and New York City Pay Range: $ 121,482 - $144,636 About Working in Claims at Argo Group • Argo Group does not treat our claims or our claims professionals as a commodity.The work we offer is challenging, diverse, and impactful., • Adjusters are empowered with broad authority and encouraged to develop creative, individualized solutions for each case., • We have a very flat organizational structure, enabling our employeeshavemore interaction with our senior management team, especially when it relates to reviewing large losses., • Our entire claims team works in a collaborative nature to expeditiously resolve claims.We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas., • We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our_ Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Job Description Empire Merchants North is the premier wine and spirits distributor in Upstate New York with roots going back to the end of Prohibition. With more than 600 dedicated employees and state-of-the-art facilities, Empire Merchants North has become synonymous with both service and quality and has earned the loyalty of more than 9,000 area restaurants, bars, hotels, nightclubs, and retail outlets. Empire Merchants North acts as a marketing agent for the brands that we represent and is proud to employ the most knowledgeable and well-equipped sales force in Upstate New York. We are seeking a high energy, motivated Sales Representative - Wine and Spirits (Moet Hennessy/Freedom Division) / Albany, Saratoga, and Warren Counties JOB DESCRIPTION - SALES REPRESENTATIVE Our Sales Representatives maximize the sales of supplier brands to the trade and consumer through effective territory planning, selling, merchandising, and communication that permits achievement of company and supplier objectives. RESPONSIBILITIES PLANNING AND PREPARATION A Sales Representative is required to plan times and activities to ensure achievement of company and supplier, volume, distribution, and merchandising objectives within the assigned territory by: I. Calling on accounts daily, by following an established and efficient route which ensures assigned accounts are visited and serviced in compliance with company frequency standards; keeping route sheets up to date; and developing positive customer relations with owners, managers, and all other account employees. 1. Analyzing the total territory and each account to determine the priority selling and merchandising opportunities., 2. Preparing and presenting professional sales presentations to the retailers that are tailored to current supplier programs and the needs of the customer., 3. Interact with ADS’, Supplier Representatives, and Promotional Agency Representatives to achieve said objectives., 4. Preplans are subject to change and review by management for coaching and counseling opportunities. SELLING A Sales Representative is required to deliver effective sales presentations that achieve company and supplier objectives as a result of: 1. Mandatory attendance at Company and/or Supplier sponsored training, i.e., training classes, wine education classes, etc., 2. Keeping up to date on company and competitive brand pricing, and all other pertinent information which includes knowing the features and benefits of supplier products and programs compared to competition., 3. Follow the principles of our Sales Skills and Fundamentals Training (Prepare, Present Effectively, and Activate your business)., 4. Presenting the portfolio and current programs you are responsible for in each account to increase salesperson's sales and generate maximum revenue and case volume., 5. Maintain and effectively use the monthly pitch or program book, tasting notes, sell sheets, and information from suppliers either in print or electronically., 6. Off Premise: • Obtaining the appropriate off-premise distribution of supplier brands, types, and sizes as directed by management, by communicating to all owners, managers, clerks, stock persons and anyone concerned with the sale of products. Obtain maximum sell-through by conducting staff trainings, achieving supplier shelf standards, adjacencies, facings, cold box presence, etc., • Gaining feature price, promotion, and display merchandising support from off-premise accounts by using sales trends, retailer inventory, and special activities (holidays, advertising, merchandising, displays, seasonal etc.). 1. On Premise: • Obtaining the appropriate on-premise distribution of supplier brands, type and sizes as directed by management by communicating to all owners, managers, beverage managers, bartender(s), wait staff, key kitchen personnel and all concerned with the sale of products to maximize business., • Gaining wine list presence, internal servicing skills, execution of wines-by-the-glass and features, conducting wait-staff trainings, gaining back bar distribution, and proper merchandising of the back bar. Obtain distribution support from on-premise accounts by using sales trends, retailer inventory and special activities (holidays, advertising, merchandising, displays and seasonal activities, etc.)., • Requesting permanent P.O.S. materials for accounts to ensure brand visibility and account dominance (e.g., bar rails, napkin holders, table tents). SUPPLIER/SUPERVISORY INTERACTION A Sales Representative is required to be familiar with all suppliers and their brands to ensure positive consumer reaction by: 1. Work with supplier representatives with 48-hour notice and/or company managers with 24 notice and booked during business days (Monday-Friday). These are supplier and/or supervisory accompanied workdays and are designed to train and teach the salesperson advanced selling skills and methods to assure their usage is being practiced and correctly presented., 2. Knowing their account needs and opportunities for each supplier work-with., 3. Represent our products, our company and our suppliers in a positive way while always maintaining a professional relationship with every supplier. This includes following up with accounts after a supplier work-with regarding any commitments made to those brands., 4. Sales representatives have the discretion on a work with to ride in their own car or with someone else. MERCHANDISING A Sales Representative is required to secure in all accounts, the effective presentation to the consumer, of all brands represented, in accordance with company and/or supplier merchandising standards by: I. Installing point-of-sale material within accounts. Coordinating with merchandisers to enhance our position on the floor, shelf, window, counter, and cold box. 1. Suggesting shelf/cold box resets that achieve supplier and company standards, 2. Working towards ensuring proper rotation of our products in accordance with State and Federal law to sustain sales., 3. Keeping accounts merchandised by organizing and voluntarily conducting in-store consumer wine and spirit tasting(s) on a rotating account basis., 4. Keeping current on which items are in stock and which items are out of stock for brands in our inventory and notify/inform accounts accordingly., 5. The sales representative will use any materials supplied by the Company and be responsible for said materials. RECORD KEEPING AND COMMUNICATION A Sales Representative is required to maintain territory and account records in accordance with company policy and provide information and reports as directed, by: 1. Being proficient in all electronic tools e.g., Diver and Liquid, with proper training., 2. Having available a defined agenda for all supplier work-withs., 3. Keeping management informed daily, on all aspects of their territory, which includes turning in accurate recaps in a timely manner., 4. The company reserves the right to add and/or delete forms and/or reports at its discretion to meet business needs., 5. Following standard company policies and procedures, 6. Submitting sales reports and performance goals to salesperson's manager as requested, i.e., POS, product, pre-sells, surveys, and performance results against goals, etc., 7. Collection of wine lists, cocktail lists and cordial lists in all accounts requested by management., 8. Maintaining adequate, well-organized inventories of P.O.S., sales tools, supplies and merchandising materials needed to support territory activities., 9. Attend and actively participate in sales meetings as directed by management in accordance with Collective Bargaining Agreement., 10. Maintaining professional relationship with all suppliers. Making proper use of supplier time during work-withs and reacting appropriately to all supplier work-withs. NEW ACCOUNTS A Sales Representative is required for all new accounts: I. To obtain and submit to the company's credit manager a signed and notarized credit application from the account at least 72 hours prior to submitting an opening order. 1. Determine with Field Sales Manager the account classification, 2. Obtain levels of distribution for on and/or off premises account per division standards, 3. Obtain sales tax certificate. MISCELLANEOUS A Sales Representative acknowledges and/or is required that: I. All reports, and surveys submitted must be accurate. There shall be no falsification of any report or survey. 1. To assure accuracy, understanding, delivery and receipt of all the Company's forms, including but not in limitation, review with commentaries, and field evaluations/work withs, are always to be dated and signed by the Company, and the Sales Representative will be entitled to add in writing their commentary with specificity if they disagree with any review or field evaluation at the time, they receive them. a. Sales Representative must know, understand, and adhere to all federal, state. local laws, rules, and regulations. 1. The failure (i) to meet the requirements of the job description; or (ii) to sign the company's forms will result in progressive disciplinary action, up to and including dismissal. COMPENSATION & BENEFITS Empire Merchants North offers a competitive compensation package including: • Commission-based / paid weekly. Eligible for sales incentives. Mileage reimbursement., • Paid Holidays. Health and Welfare Plan (medical, dental, vision, disability coverage, life insurance via Union benefits), 401K plan, PTO, vacation accrual, Flexible Spending Account, industry certifications (WSET), and more. QUALIFICATIONS • A clean, valid New York State Driver’s License is required., • Ability to obtain and hold a valid NYS Solicitor’s Permit, • Bachelor’s degree is preferred, • Minimum one (1) year of experience in the food/beverage industry is required; adult beverage experience preferred, • Maintains a safe and clean working environment by complying with procedures, rules and regulations. Empire Merchants North is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Empire Merchants North will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at 800-724-3960. Know Your Rights

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