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Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY The Critical Time Intervention Supportive Counselor is responsible for providing intensive, short-term support to individuals in critical transitions, such as moving from a hospital, shelter, or incarceration into the community. The CTI Supportive Counselor reports to the CTI Manager and will work as part of a multidisciplinary team, including CTI case managers, peers, and other support staff. The counselor will work closely with clients to address emotional, social, and psychological needs while supporting the overall goals of successful community reintegration. This role involves building trusting relationships, fostering coping strategies, and connecting clients with appropriate resources. WHAT YOU'LL DO • Conduct thorough assessments of clients’ emotional, psychological, and social needs at the beginning of the transition process., • Provide individualized support to clients based on their unique challenges, including developing coping strategies for managing stress, anxiety, and adjustment to community living., • Monitor clients' progress and adjust support plans as necessary throughout the intervention period., • Provide immediate emotional support during crises, including de-escalating situations and offering practical problem-solving strategies., • Assist clients in managing emotional distress during the critical transition period, focusing on stabilization and enhancing emotional well-being., • Offer counseling services to help clients address underlying psychological issues that may affect their transition., • Complete necessary documentation for legal, health, and social service purposes, ensuring compliance with privacy regulations (e.g., HIPAA)., • Help clients access community-based resources, such as housing, healthcare, employment, social services, and mental health treatment., • Advocate for clients by helping them navigate social service systems, including helping with paperwork, attending meetings, and ensuring they receive the services they need., • Support clients in developing life skills, such as budgeting, time management, and communication, that are necessary for successful community integration., • Empower clients to make decisions regarding their own care, fostering independence and self-sufficiency., • Provide psychoeducation to clients regarding mental health, substance use, coping mechanisms, and self-care., • Work closely with the CTI team (nurses, case managers, social workers, and other healthcare providers) to ensure that each client’s needs are being met., • Participate in regular team meetings to discuss client progress, challenges, and strategies for continued support., • Communicate regularly with other professionals involved in the client’s care to ensure a coordinated, team-based approach., • Promote a welcoming, inclusive, and non-judgmental environment for clients and for the team., • Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter., • Effectively utilize electronic systems including electronic documentation and reporting systems., • Provide education to other members of the Care Coordination Division and other JFS departments on Critical Time Intervention services., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required.QUALIFICATIONSEducation and Experience:, • Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor, (LMHC), or Licensed Marriage and Family Therapist (LMFT)., • Applicant must have active New York State licensure., • Strong communication and interpersonal skills with the ability to build rapport and trust with clients., • Ability to provide emotional support, conflict resolution, and crisis intervention in high-stress situations., • Knowledge of mental health, substance use, and housing systems, as well as community-based resources., • Strong problem-solving and decision-making skills., • Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment., • Ability to assess client needs and develop individualized care plans, • Familiarity with case management software and documentation systems, • Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems., • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways, • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision., • Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. (Anava), • Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change. (Chevrutah), • Trust - Work with integrity and be accountable and responsive to others to build a foundation of trust. (Eimun), • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k., • Physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff, clients, and others by phone and in person., • Competitive salary of $58,000 to $63,000 per year, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Prime Care Coordination is a human services agency that partners with people with intellectual and/or developmental disabilities to help them receive services and supports they need to live their lives in the most meaningful way. We are seeking a dedicated Care Manager Supervisor to join our team! The schedule is Monday-Friday (8 hour shift). PCC Values Its Employees by offering: • Paid time off (25 days per year), • 10 Paid Holidays, • Affordable health care coverage including health, dental, vision, starting as low as $10.00/month, • 401(K) Retirement plan, • Tuition Reimbursement, • Generous Employee referral program, • Employee Wellness Program (earn up to $250 per year!), • Numerous other benefits, please apply to find out more! Summary The Care Manager Supervisor’s primary function is to provide support, guidance and supervision of Care Managers as they work in partnership with individuals with I/DD to coordinate care and services needed to assist individuals achieve optimal health, wellness, and life goals. The Care Manager Supervisor is responsible to provide direct oversight of Care Managers to ensure provision of high quality Health Home core services including comprehensive care management, care coordination and health promotion, comprehensive transitional care, individual and family support, referral to community and social support services, and use of Health Information Technology to link services. Essential Job Functions • Provide supervision and support to staff assigned, including but not limited to assisting in hiring, scheduling, evaluating, ongoing staff development, team meetings and individual supervisory meetings., • Review assessments, plans, progress notes and other documentation as required to ensure necessary detail, content to meet regulatory requirements and standards, • Develop and support staff learning and professional development goals; ensure assigned staff complete all required trainings., • Ensure Care Managers are providing services with a person-centered approach that aligns with NYS OPWDD Valued Outcomes., • Provide crisis intervention and support to Care Managers to ensure individuals are receiving supports needed., • Ensure coverage and provide care coordination for assigned care manager caseloads and/or cover caseloads as needed., • Monitor the development and implementation of the Lifeplan and other required assessments to ensure a comprehensive approach to an individual’s clinical and psychosocial needs, choices, and preferences for services., • Monitor use of all Health Information Technologies for documentation to assure that services are documented per PCC policies and procedures., • Secure health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations., • Assist with periodic internal audits to ensure regulations, compliance standards, and PCC polices/procedures are followed., • Participate in and facilitate (as needed) individual case reviews and conferences., • Provide periodic reports as assigned by supervisor., • Maintain compliance with all state and federal laws and regulations, Medicaid compliance, and PCC policies and procedures, • Provide on-call support as scheduled., • Participate in and facilitate staff and team meetings, • Perform all other duties relevant to the position as requested. Knowledge, Skills, and Abilities • Ability to act quickly, assess and act accordingly in crisis situations, • Basic technology skills and understanding of health records, • Knowledge of ethical and professional responsibilities and boundaries, • Demonstrate professional work habits including dependability, time management, independence and responsibility, • Some positions may require bi-lingual skills Education and Experience: • At least one year supervisor/leadership experience, • Bachelor’s degree with two years of relevant experience OR, • A license as a Registered Nurse with two years of relevant experience, which can include any employment experience and is not limited to case management/service coordination duties OR, • A Master’s degree with one year of relevant experience. Physical Requirements/Working Conditions: • Ability to sit/stand throughout day to accomplish job, • Ability to enter data, notes, and other documentation into a computer., • Must be able to travel throughout covered territories in Upstate NY as needed. The listed salary range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting. The offered salary will be determined by: Applicant qualifications and experience, education, position specific licensing/training and departmental budgets. Prime Care Coordination is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, disability, citizenship, military or veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law. Prime Care Coordination will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-347-1037.

Job Description Job Title: SHP Housing Case Manager Reports to: Community Housing Coordinator Job Category/ EEO: Non-Exempt, Fulltime Department: Residential Services Remote: No Pay Range: $40,000- $47,000/year Position Purpose: The Supportive Housing Case Manger assists individuals with mental health diagnosis to obtain safe, appropriate housing and to maintain residential stability. Services provided may include identifying appropriate housing options, coordinating moves, coordinating services with other providers, determining client eligibility for housing programs, facilitate resolution of landlord/tenant conflict, and assisting client to develop daily living skills. Duties and Responsibilities • Provides advocacy and linkage to behavioral health, medical and community services., • Engage program participants for purposes of developing rapport and building trust;, • Locate appropriate rental units in neighborhoods; assist with contacting landlords and negotiating lease agreements consistent with program guidelines and approved budget caps., • Conduct apartment set-ups, especially focusing on assisting consumers with becoming acclimated to their new environment. Continuously monitor and assess consumers adjustment to their apartment and the surrounding community., • Assist participants to develop or enhance skills necessary to live successfully in the community, including awareness of rights, self-advocacy, and verbal negotiation, problem-solving, money management, housekeeping, personal hygiene, community mobility, shopping, nutrition management, leisure time activities., • Assist in resolving consumer conflicts with neighbors and/or landlords., • Maintain case records and all required documentation consistent with OMH, ECDMH and agency guidelines., • Assists with admission and orientation of new residents; assure timely processing of all paperwork., • Ensures continuity of residents' entitlements through timely submission of required forms and documentation, • Responsible for resident discharge process including all applicable paperwork., • Develop effective working relationships with agency employees and other service providers., • Regularly provides supervisors of pertinent information regarding the status of program participants., • Know and support agency and program vision, mission, goals, objectives, policies, and plans., • Participate in other agency activities as a team member., • Prepares and submits monthly, quarterly, and annual reports on a timely basis., • Attend staff meetings, individual supervisory meetings, and other meetings and complete agency training, as required., • High School Diploma and five (5) years full time work experience working in the Human Service Field., • One (l)year paid experience in direct service position to persons with handicapping Disabilities preferably in a residential setting preferred, • Must be computer literate (Word, Excel, Outlook);, • Must have use of an automobile and valid driver's license with evidence of good driving record., • Ability to work independently and initiate change., • Possess an even temperament., • Have strong negotiation, judgement, problem solving organizational and time management skills., • Work effectively within a team setting., • Have superior interpersonal skills in collaborating with other providers and person-centered community support systems., • Value cultural difference, collaborative efforts, and person-centered services., • Demonstrate excellent verbal and written skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The job specifications cited in this Job Description are not to be interpreted to be a complete list of all the qualifications and performance expectations needed to perform this job adequately. Management can at its discretion add, drop, or change at any time the duties, responsibilities and expectations of this job.

Job Description Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field? Apply to be a Targeted Case Manager today! What will your day look like? At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role. As a Targeted Case Manager at Horizon, you will…. • Complete Social Determinants of Health (SDOH) assessments for patients., • Participate in the Open Access process to assist patients with rapid access to care., • Provide patient support through outreach calls, telehealth, and face-to-face visits to identify barriers and connect patients to community resources and services., • Deliver transitional care, including follow-up outreach to connect patients from inpatient, emergency room, or residential treatment settings to appropriate providers., • Connect individuals with necessary medical, social, legal, housing, and other supportive services., • Assist patients in addressing gaps in care and achieving health goals., • Retrieve and utilize clinical and non-clinical data from internal Electronic Health Record (EHR) systems and regional health information networks., • Build positive, supportive relationships with individuals who have behavioral health disorders and their families, respecting diverse ethnic, cultural, and socioeconomic backgrounds. At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 17 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion! What we offer that you’ll love… • Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued., • Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more., • Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth., • Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!, • Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future., • Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!, • Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University. We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job: • Bachelors degree and 6 months of relevant experience required., • Relevant experience includes previous work in a behavioral health setting in a patient facing role • OR • Associates degree and 1 year of relevant experience required., • Relevant experience includes previous work in a behavioral health setting in a patient facing role • OR • High School Diploma/equivalent and 2 years of relevant experience required., • Relevant experience includes previous work in a behavioral health setting in a patient facing role, • Computer navigation skills, proficiency in Microsoft office skills., • Experience working within Electronic Health Record (EHR) systems and willingness to learn new software applications preferred. This position is located at 3020 Bailey Ave, Buffalo NY. Hours: Monday through Friday day shifts, some flexibility to work evenings as needed. Compensation: Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $20.00 - $24.00. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually. *Please note: this is a grant-funded position. Physical demands associated with this position include: • Sitting for extended periods, alternating between standing and sitting, • Mobility required with repetitive wrist, hand, and finger movements, • Handling light duties, occasionally lifting objects up to 20 pounds, • Local travel between worksites Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities. Disclaimers: Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community. This information is intended to provide a general overview of the position; it is not a full job description.

Job DescriptionPrime Care Coordination is a human services agency that partners with people with intellectual and/or developmental disabilities to help them receive services and supports they need to live their lives in the most meaningful way. We are seeking a dedicated Care Manager to join our team! The schedule is Monday-Friday (8 hour shift with no On-Call!) This position is a hybrid/remote position. PCC Values Its Employees by offering: • Paid time off (25 days per year), • 10 Paid Holidays, • Affordable health care coverage including health, dental, vision, starting as low as $10.00/month, • 401(K) Retirement plan, • Tuition Reimbursement, • Generous Employee referral program, • Employee Wellness Program (earn up to $250 per year!), • Numerous other benefits, please apply to find out more! Summary: The Care Manager’s primary function is to work in partnership with individuals with I/DD to coordinate care and services needed to assist individuals achieve optimal health, wellness, and life goals. The Care Manager is responsible to provide Health Home core services including comprehensive care management, care coordination and health promotion, comprehensive transitional care, individual and family support, referral to community and social support services, and use of Health Information Technology to link services. Care Managers will provide all services with a person-centered approach and that aligns with NYS OPWDD Valued Outcomes. Essential Job Functions: • Conduct comprehensive assessments to identify an individual’s clinical and psychosocial needs, choices, and preferences for services, • Assess and address health and safety issues as well as barriers to care and treatment including social determinants of health, • Collaborate with interdisciplinary team and incorporate input into comprehensive assessment and Life Plan, • Develop and maintain a person-centered Life Plan that coordinates and integrates an individual’s clinical and non-clinical healthcare related needs and services, • Monitor and facilitate implementation of and provide updates as needed to the Life Plan, • Incorporate health promotion and support opportunities for individuals to achieve and maintain optimal health and wellbeing, • Coordinate and ensure access to chronic disease management, • Facilitate referrals to clinical and community resources, including planning, referrals, and follow-up for transitional care, • Coordinate and provide access to long-term care supports and services, • Engage families and natural supports into the care coordination process, • Ensure all individuals and families receive services that are culturally and linguistically appropriate, • Advocate on behalf of the individual, • Promote self-advocacy and the ability to self-direct, • Use Health Information Technology for documentation, to link services, and facilitate communication among care coordination team, • Secure all health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations, • Maintain compliance with all state and federal laws and regulations, Medicaid compliance, and PCC policies and procedures, • Document all services and maintain appropriate records following all established documentation procedures, • Represent PCC on workgroups, committees, advisory groups or networks as assigned, • Participate in opportunities for continued training and education, • Ability to act quickly, assess and act accordingly in crisis situations, • Basic technology skills and understanding of health records, • Knowledge of ethical and professional responsibilities and boundaries, • Demonstrate professional work habits including dependability, time management, independence and responsibility, • Bachelor’s degree with two years of relevant experience OR, • A license as a Registered Nurse with two years of relevant experience, which can include any employment experience and is not limited to case management/service coordination duties OR, • Ability to sit/stand throughout day to accomplish job, • Ability to enter data, notes, and other documentation into a computer., • Must be able to travel throughout covered territories in Upstate NY as needed. The listed salary range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting. The offered salary will be determined by: Applicant qualifications and experience, education, position specific licensing/training and departmental budgets. Prime Care Coordination is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Prime Care Coordination will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-347-1037.

Job Description Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. You will: • Schedule: Monday-Friday 8am-4:30pm EST. (Buffalo, NY), • Receive and process requests for patient health information in accordance with Company and Facility policies and procedures., • Maintain confidentiality and security with all privileged information., • Maintain working knowledge of Company and facility software., • Adhere to the Company's and Customer facilities Code of Conduct and policies., • Inform manager of work, site difficulties, and/or fluctuating volumes., • Assist with additional work duties or responsibilities as evident or required., • Consistent application of medical privacy regulations to guard against unauthorized disclosure., • Responsible for managing patient health records., • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards., • Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record., • Ensures medical records are assembled in standard order and are accurate and complete., • Creates digital images of paperwork to be stored in the electronic medical record., • Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately., • Answering of inbound/outbound calls., • May assist with patient walk-ins., • May assist with administrative duties such as handling faxes, opening mail, and data entry., • Must meet productivity expectations as outlined at specific site., • May schedules pick-ups., • High School Diploma or GED, • Must be at least 18 years old., • Ability to commute between locations as needed., • Able to work overtime during peak seasons when required., • Basic computer proficiency., • Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis., • Professional verbal and written communication skills in the English language. Bonus points if: • Experience in a healthcare environment., • Previous production/metric-based work experience., • In-person customer service experience., • Ability to build relationships with on-site clients and customers., • Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is:$16.50—$19.69 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy.

Job Description Job Title: Settlement House Case Manager Position Status: Full-Time (hours vary based on youth school schedules) Position Classification: Non- Exempt Remote: No Department: CAPP Immediate Supervisor: CAPP Director Salary: $40,000/annually Job Summary: The Settlement House Case manager position is a multifaceted position that incorporates Case Management for at risk youth and their families while additionally facilitating youth program dedicated to the health growth of the youth who participate. The Settlement House Case Manager hosts weekly groups that focus on STEM, social well-being, and emotional health. The Settlement House Case Manager is additionally trained in Aggression Replacement Therapy, and other evidence-based curricula as needed. Supervisory Duties: This position has no supervisory duties. Essential functions: Percent of time: Screening and Social Care Navigation 40% • Assessing youths' physical and mental wellness, needs, preferences, and abilities and using these to develop tailored care plans, • Working with clients, family and friend support networks and health care professionals to put care plans in place, • Listening to clients' concerns and providing therapeutic intervention as required, • Evaluating clients' progress periodically and adjusting as needed to improve outcomes, • Following up with discharged clients to ensure they were satisfied with services, and they are still in good physical and mental health, • Builds respectful, person-centered relationships with youth and young adults using a trauma-informed approach. Welcomes and works with youth of all backgrounds including LGBTQ youth., • Demonstrates increasing knowledge and understanding of youth and young adults' developmental opportunities and challenges, • Acts as an advocate by referring participants or parents to services available in the community as needed (e.g., family planning, health insurance, etc.) Facilitation of Evidence Based Programming 40% • Demonstrates comfort, confidence, objectivity, and full support for educating youth and young adults about self-esteem, health, and well-being., • Demonstrates sensitivity to and cultural literacy about different opinions, sentiments, and beliefs., • Facilitates evidence-based curricula with fidelity to promote healthy wellbeing, and the ability to respond to everyday stressors without using aggression., • Administers pre- and post-surveys collecting student data from program sessions., • Implements, coordinates, and monitors activities across multiple systems to improve health and quality of life outcomes for youth and their families., • Works in a professional manner with the adult staff at sites where programming is to occur, building good working relationships with client system representatives., • Works with teams to provide department events for youth. Data Management/Administrative 15% • Understands contractual requirements and current status of grants and submits informed and thorough monthly reports, • Conducts process evaluation and maintains accurate records of group sessions at a variety of community locations. including Buffalo Public Schools, faith-based sites, and other locations., • Recording clients' progress including charting referrals, home visits and other notable interactions Any other job responsibilities directly assigned to you by your supervisor. 5% Education: Bachelors from an accredited college or university and one year of full-time experience in a recognized youth service agency Required Skills/Abilities: • Valid NYS Driver's license with evidence of good driving record, • Demonstrated comfort and skill in public speaking to small and large groups, clearly and concisely explaining ideas, in a manner that keeps people's attention, • Strong verbal communication skills and comfort with communicating in person and by phone, email, text message, and other mediums., • Ability to keep written case notes and submit required documentation., • Comfort with computers and web-based systems. Familiarity with databases, Microsoft Office, and Google Apps a plus., • Self-directed and able to work well independently as well as part of a team., • Creative thinking, sharing ideas that will help ensure project success., • Demonstration of a helpful, positive, and nonjudgmental approach, showing respect and fairness for each client and for all stakeholders., • Positive attitude with motivation to provide interactive and compassionate experience to those in our programs., • Must exhibit a passion for BFNC's vision, mission and values and act as a role model, • Must be able to work sensitively and effectively with individuals of diverse educational, socioeconomic, and cultural backgrounds. Ergonomics: Sitting, standing, stooping, bending, standard lifting up to 35 pounds, carrying, repetitive movements. Ability to operate and repair machines; prolonged periods of standing, walking, bending, and stretching. Must be able to access and navigate the site and go up and down stairs. Must be able to work in varied weather conditions and outdoors during summer months. All the ergonomic requirements must be performed without significant risk of injury to oneself or others or otherwise demonstrated or explain how one can perform essential functions of the position listed above with or without accommodations. Workplace Conditions Disclaimer Employees in this role may be required to visit environments where exposure to pests (including bed bugs, insects, or rodents), unsanitary conditions, secondhand smoke, or communicable health concerns may occur. The organization provides training, protective equipment, and safety protocols to minimize risks and ensure a safe working environment. The job specifications cited in this Job Description are not to be interpreted as a complete list of all the qualifications and performance expectations needed to perform this job adequately. Management reserves the right to modify duties as necessary. At its discretion, management can add, drop, or change this job's duties, responsibilities, and expectations at any time. This job description does not constitute an offer of employment, continuous employment, or an employment contract. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position BFNC is an EEO employer. This job description does not constitute an offer of employment, continuous employment, or an employment contract.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARYThe Critical Time Intervention (CTI) Case Manager provides case management services to individuals in critical transition periods, including those moving from institutional care (such as hospitals or shelters) to community living. The CTI Case Manager is responsible for coordinating care, developing personalized plans, linking clients to resources, and providing consistent support to ensure a successful reintegration into the community. The role involves working closely with a multidisciplinary team to support the overall well-being of the client during this transition.RESPONSIBILITIES & DUTIES • Conduct comprehensive assessments of clients’ needs, including housing, mental health, substance use, physical health, and social support., • Develop individualized, strength-based care plans in collaboration with the client, identifying goals and the steps necessary to achieve them., • Ensure that the care plan is dynamic and adjusted as needed based on the client’s progress and changing needs., • Communicate regularly with other professionals involved in the client’s care to ensure a coordinated, team-based approach., • Connect clients to community resources, including housing, healthcare, mental health services, employment opportunities, and social services., • Advocate on behalf of clients to ensure they have access to the resources and services they need, including navigating complex systems (e.g., public benefits, healthcare)., • Help clients complete necessary applications, attend appointments, and access services in the community., • Provide crisis intervention and de-escalation support as needed, especially during periods of heightened stress or challenges., • Offer ongoing emotional and practical support to ensure clients can cope with the challenges of transitioning to community living., • Ensure that clients receive timely support during any immediate crisis situations related to housing, health, or mental health., • Work collaboratively with other CTI team members (nurses, counselors, social workers, and healthcare providers) to ensure a holistic approach to care., • Attend team meetings to discuss case progress, identify challenges, and develop strategies to address client needs., • Share client updates and concerns with the team to ensure seamless coordination of care and support., • Promote a welcoming, inclusive, and non-judgmental environment for clients and for the team., • Regularly monitor client progress and maintain frequent contact to provide ongoing support., • Ensure that clients remain engaged in services and have the support they need to maintain stability., • Track and document client outcomes, challenges, and achievements to evaluate the effectiveness of the intervention., • Educate clients on their rights, available services, and self-care techniques to increase their independence and confidence., • Empower clients to make informed decisions regarding their care, housing, and life choices., • Promote client engagement in activities that foster long-term success, such as job readiness, social connections, and self-sufficiency., • Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter., • Effectively utilize electronic systems including electronic documentation and reporting systems., • Provide education to other members of the Care Coordination Division and other JFS departments on Critical Time Intervention services., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required.QUALIFICATIONSEducation and Experience:, • Bachelor’s or master’s degree in social work, psychology, public health, or a related field., • At least 2-3 years of experience in case management, social services, or a related field. Experience with mental health, substance use disorders, or homelessness is preferred., • Experience working with individuals in transition (e.g., moving from institutions to community living) is highly desirable., • Strong communication and interpersonal skills with the ability to build rapport and trust with clients, • Excellent organizational and time-management skills to manage multiple cases and resources, • Knowledge of local community resources and services, including healthcare, housing, employment, and social services, • Strong problem-solving and decision-making skills, • Ability to work collaboratively in a team-based environment and navigate complex service systems, • Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment, • Ability to assess client needs and develop individualized care plans, • Familiarity with case management software and documentation systems, • Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems, • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways, • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision., • Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. (Anava), • Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change. (Chevrutah), • Trust - Work with integrity and be accountable and responsive to others to build a foundation of trust. (Eimun), • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k., • Physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff, clients, and others by phone and in person., • Mobility sufficient to conduct regular duties within a normal office environment and community.

Job Description Empire Merchants North is the premier wine and spirits distributor in Upstate New York with roots going back to the end of Prohibition. With more than 600 dedicated employees and state-of-the-art facilities, Empire Merchants North has become synonymous with both service and quality and has earned the loyalty of more than 9,000 area restaurants, bars, hotels, nightclubs, and retail outlets. Empire Merchants North acts as a marketing agent for the brands that we represent and is proud to employ the most knowledgeable and well-equipped sales force in Upstate New York. We are seeking a high energy, motivated Sales Representative - Wine and Spirits, Imperial Division - Erie County JOB DESCRIPTION - SALES REPRESENTATIVE Our Sales Representatives maximize the sales of supplier brands to the trade and consumer through effective territory planning, selling, merchandising, and communication that permits achievement of company and supplier objectives. RESPONSIBILITIES PLANNING AND PREPARATION A Sales Representative is required to plan times and activities to ensure achievement of company and supplier, volume, distribution, and merchandising objectives within the assigned territory by: I. Calling on accounts daily, by following an established and efficient route which ensures assigned accounts are visited and serviced in compliance with company frequency standards; keeping route sheets up to date; and developing positive customer relations with owners, managers, and all other account employees. 2. Analyzing the total territory and each account to determine the priority selling and merchandising opportunities. 3. Preparing and presenting professional sales presentations to the retailers that are tailored to current supplier programs and the needs of the customer. 4. Interact with ADS’, Supplier Representatives, and Promotional Agency Representatives to achieve said objectives. 5. Preplans are subject to change and review by management for coaching and counseling opportunities. SELLING A Sales Representative is required to deliver effective sales presentations that achieve company and supplier objectives as a result of: 1. Mandatory attendance at Company and/or Supplier sponsored training, i.e., training classes, wine education classes, etc., 2. Keeping up to date on company and competitive brand pricing, and all other pertinent information which includes knowing the features and benefits of supplier products and programs compared to competition., 3. Follow the principles of our Sales Skills and Fundamentals Training (Prepare, Present Effectively, and Activate your business)., 4. Presenting the portfolio and current programs you are responsible for in each account to increase salesperson's sales and generate maximum revenue and case volume., 5. Maintain and effectively use the monthly pitch or program book, tasting notes, sell sheets, and information from suppliers either in print or electronically., 6. Off Premise: • Obtaining the appropriate off-premise distribution of supplier brands, types, and sizes as directed by management, by communicating to all owners, managers, clerks, stock persons and anyone concerned with the sale of products. Obtain maximum sell-through by conducting staff trainings, achieving supplier shelf standards, adjacencies, facings, cold box presence, etc., • Gaining feature price, promotion, and display merchandising support from off-premise accounts by using sales trends, retailer inventory, and special activities (holidays, advertising, merchandising, displays, seasonal etc.). 7. On Premise: • Obtaining the appropriate on-premise distribution of supplier brands, type and sizes as directed by management by communicating to all owners, managers, beverage managers, bartender(s), wait staff, key kitchen personnel and all concerned with the sale of products to maximize business., • Gaining wine list presence, internal servicing skills, execution of wines-by-the-glass and features, conducting wait-staff trainings, gaining back bar distribution, and proper merchandising of the back bar. Obtain distribution support from on-premise accounts by using sales trends, retailer inventory and special activities (holidays, advertising, merchandising, displays and seasonal activities, etc.)., • Requesting permanent P.O.S. materials for accounts to ensure brand visibility and account dominance (e.g., bar rails, napkin holders, table tents). SUPPLIER/SUPERVISORY INTERACTION A Sales Representative is required to be familiar with all suppliers and their brands to ensure positive consumer reaction by: 1. Work with supplier representatives with 48-hour notice and/or company managers with 24 notice and booked during business days (Monday-Friday). These are supplier and/or supervisory accompanied workdays and are designed to train and teach the salesperson advanced selling skills and methods to assure their usage is being practiced and correctly presented., 2. Knowing their account needs and opportunities for each supplier work-with., 3. Represent our products, our company and our suppliers in a positive way while always maintaining a professional relationship with every supplier. This includes following up with accounts after a supplier work-with regarding any commitments made to those brands., 4. Sales representatives have the discretion on a work with to ride in their own car or with someone else. MERCHANDISING A Sales Representative is required to secure in all accounts, the effective presentation to the consumer, of all brands represented, in accordance with company and/or supplier merchandising standards by: I. Installing point-of-sale material within accounts. Coordinating with merchandisers to enhance our position on the floor, shelf, window, counter, and cold box. 2. Suggesting shelf/cold box resets that achieve supplier and company standards 3. Working towards ensuring proper rotation of our products in accordance with State and Federal law to sustain sales. 4. Keeping accounts merchandised by organizing and voluntarily conducting in-store consumer wine and spirit tasting(s) on a rotating account basis. 5. Keeping current on which items are in stock and which items are out of stock for brands in our inventory and notify/inform accounts accordingly. 6. The sales representative will use any materials supplied by the Company and be responsible for said materials. RECORD KEEPING AND COMMUNICATION A Sales Representative is required to maintain territory and account records in accordance with company policy and provide information and reports as directed, by: 1. Being proficient in all electronic tools e.g., Diver and Liquid, with proper training., 2. Having available a defined agenda for all supplier work-withs., 3. Keeping management informed daily, on all aspects of their territory, which includes turning in accurate recaps in a timely manner., 4. The company reserves the right to add and/or delete forms and/or reports at its discretion to meet business needs., 5. Following standard company policies and procedures, 6. Submitting sales reports and performance goals to salesperson's manager as requested, i.e., POS, product, pre-sells, surveys, and performance results against goals, etc., 7. Collection of wine lists, cocktail lists and cordial lists in all accounts requested by management., 8. Maintaining adequate, well-organized inventories of P.O.S., sales tools, supplies and merchandising materials needed to support territory activities., 9. Attend and actively participate in sales meetings as directed by management in accordance with Collective Bargaining Agreement., 10. Maintaining professional relationship with all suppliers. Making proper use of supplier time during work-withs and reacting appropriately to all supplier work-withs. NEW ACCOUNTS A Sales Representative is required for all new accounts: I. To obtain and submit to the company's credit manager a signed and notarized credit application from the account at least 72 hours prior to submitting an opening order. 2. Determine with Field Sales Manager the account classification 3. Obtain levels of distribution for on and/or off premises account per division standards 4. Obtain sales tax certificate. MISCELLANEOUS A Sales Representative acknowledges and/or is required that: I. All reports, and surveys submitted must be accurate. There shall be no falsification of any report or survey. 2. To assure accuracy, understanding, delivery and receipt of all the Company's forms, including but not in limitation, review with commentaries, and field evaluations/work withs, are always to be dated and signed by the Company, and the Sales Representative will be entitled to add in writing their commentary with specificity if they disagree with any review or field evaluation at the time, they receive them. a. Sales Representative must know, understand, and adhere to all federal, state. local laws, rules, and regulations. 3. The failure (i) to meet the requirements of the job description; or (ii) to sign the company's forms will result in progressive disciplinary action, up to and including dismissal. COMPENSATION & BENEFITS Empire Merchants North offers a competitive compensation package including: • Commission-based / paid weekly. Eligible for sales incentives., • Paid Holidays. Health and Welfare Plan (medical, dental, vision, disability coverage, life insurance via Union benefits), 401K plan, PTO, vacation accrual, Flexible Spending Account, industry certifications (WSET), and more. QUALIFICATIONS • A clean, valid New York State Driver’s License is required., • Ability to obtain and hold a valid NYS Solicitor’s Permit, • Bachelor’s degree is preferred, • Minimum one (1) year of experience in the food/beverage industry is required; adult beverage experience preferred, • Maintains a safe and clean working environment by complying with procedures, rules and regulations. Applicants only, No Recruiters please. Empire Merchants North is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Empire Merchants North will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at 800-724-3960. Know Your Rights

Job Description Care Management Coordinator Job Title: Care Management Coordinator Reports to: Chief Program Officer Job Category/ EEO: Exempt, FT 12 months, on call, Manager Department: Residential Services Remote: No Pay Range: $65,000 Position Overview Oversees the day-to-day operations of the care management team providing Health Home and deficit funded services to adult with a serious mental illness. The Care Management Coordinator manages a team of care managers who provide comprehensive assessment and evaluation, care planning and coordination, outreach and crisis intervention, linkage to medical, financial, social, rehabilitation and psychiatric services, advocacy, development of social supports and procurement of needed resources. The coordinator monitors and assures performance of the team in the areas above and assures that team/program outcomes are met. Reporting Relationships The Care management Coordinator reports directly to the Chief Program Officer PRINCIPAL DUTIES AND RESPONSIBILITIES Service Administration and Coordination: • Ensures that program activities are coordinated and carried out and that all service and statistical records are adequately maintained according to federal, state and agency regulations., • Audit records are regularly kept by staff to ensure adherence to federal and state regulations. Reviews documentation problems with staff in a timely manner and initiates necessary corrective actions., • Ensures that all residents receive the appropriate services., • Schedules, coordinates, and assigns all activities of the staff based on resident and program needs., • Ensure all Electronic Medical Record (EMR) systems are updated and accurately reflect monitored data. This includes maintaining current and accurate entries in AWARDS, SPOA, CAIRS, HealtheLink, Netsmart, and Medent. Supervision of Care management • Oversee admission and orientation of new case assignments; assure timely processing of all related paperwork., • Ensure timely development and implementation of Individualized Service Plans., • Ensure continuity of clients' entitlements through timely submission of required forms and documentation, including initial certifications and re-certifications., • Oversee care management discharges; ensure timely processing of related paperwork, including but not limited to discharge summaries and financial summaries., • Develop effective working relationships with other service providers., • Assure timely reporting and review of untoward incidents and events., • Participate in regular and unplanned case reviews., • Always ensure program coverage., • Provides supervision, coaching and instruction to staff through individual and group conferences and direct participation in the provision of services (e.g. co-case management) in order to assure appropriateness and quality of services being provided., • Evaluates staff performance., • Orient staff to Agency and program specific mission, philosophy, policies, and procedures., • Coordinate regularly with ECDMH, NYSOMH and Health Home Agencies on case related issues., • Schedule and conduct regular staff meetings. One (1) year of paid supervisory/administrative experience in a human service setting with experience supervising a staff of 3-5 individuals. Must have use of an automobile and valid driver's license with evidence of good driving record. Must have a flexible schedule. Other Knowledge/Skills/Abilities Ability to work independently and initiate change. Possess an even temperament. Have strong organizational and time management skills. Work effectively within a team setting. Have strong computer, data management and analysis skills. Have superior interpersonal and conflict resolution skills. Value cultural difference, collaborative efforts, and person-centered services. Demonstrate excellent verbal and written skills. Strong negotiation, judgment, problem solving, and time management skills are essential to success at this position.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY Care Coordinators work in collaboration to ensure that Health Home consumers receive comprehensive care coordination. As part of the Children’s Health Home Team, the Care Coordinator is responsible for managing all aspects of care for child & family Health Home consumers which includes tracking and arranging appointments, working in partnership with treatment providers, offering consumer advocacy and education, and coordinating other aspects of the consumer's community services. RESPONSIBILITIES & DUTIES A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services. • Coordinate all services for assigned children’s caseload dependent on assessment of needs (High, Medium, or Low)., • Conduct home visits with clients and travels into the community to meet with clients in other community-based settings, including medical provider appointments, hospitals, residential settings, and other community service provider offices., • Administer CANS and utilize HCS (Health Commerce System), (MAPP & UAS) assessment tools and utilize results to link to additional needed services (Level II)., • Regularly obtains and documents consent on the DOH 5201 and DOH 5055 forms as appropriate., • Promote client rights and access to social service, social security, mental health, and other support services., • Conduct comprehensive assessment and develop a patient-centered Plan of Care to address client needs. Assist clients with achieving their goals, in accordance with the Plan of Care., • Complete crisis plan with all client on assigned caseload and review with client and their caregivers at least annually., • Conduct regular case review with client and members of the client’s care team to review the Plan of Care and address barriers that prevent client from meeting their Plan of Care goals., • Complete the monthly Children’s Billing Questionnaire for each client on their assigned caseload by the last business day of each month., • Coordinate care across the system including help in utilizing resources, accessing health related services, and overcoming barriers to clients obtaining needed medical care and social services., • Work directly with clients, family/caregivers, and discharge planners to assist in transition planning., • Assist client and caregivers with coordination of appointments including but not limited to scheduling, rescheduling, providing appointment reminders and arranging transportation., • Work closely with the interdisciplinary care team including primary care providers, MCO, medical specialists, mental health providers, residential services, substance abuse treatment program, etc., • Work collaboratively with schools and other educational providers to ensure client’s needs are met., • Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program., • Conduct timely follow-up with inpatient facilities and local emergency rooms upon client admission, coordinate with discharge planners, and ensure client linkage to after care with primary care provider and specialists., • Provide culturally appropriate and sensitive care coordination services to our diverse population, including the use of language line and other translation services and advocate for language access with providers., • Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter., • Effectively utilize electronic systems, including Netsmart, HEALTHeLink, PSYCKES, and ePACES., • Maintain on-going communication with program manager about their assigned caseload and seek out supervisory support when needed., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required. Education and Experience: • Bachelor’s Degree in relevant discipline required; social work or other behavioral related area preferred., • Experience in care coordination/ care management highly preferable., • Familiarity with electronic health record management system a plus., • Familiarity with community linkage resources helpful., • Ability to effectively provide care management services, responding supportively and with persistence to the client families and demonstration of an understanding of the community and available resources., • Willingness to work within the community, complete home visits and directly transport clients., • Ability to occasionally work outside normal work hours to meet client / outreach needs., • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean NYS driver’s license and be sufficiently self-insured with liability insurance in the amount of $100,000/$300,000., • Light physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff and others by phone and in person., • Competitive salary of $23.00 to $25.00 per hour, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Nurse Case Manager will lead coordination of Healthy Start (HS) Program participants' whole-person care, including (re)assessments, care planning and updates, constituting and coordinating each participant's interdisciplinary care team, monitoring information flows for deterioration of participa

As a Home Health RN Case Manager, you will: * Provide admission, case management, and follow-up skilled nursing visits for home health patients. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit