Property Management Evening Steward
2 days ago
Austin
Job Description Property Management Evening Steward About Mobile Loaves & Fishes Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years. About the Role At Community First! Village, the Neighbor Care department has the privilege of walking alongside our neighbors - providing opportunities for them to settle, cultivate, and care for themselves and others in this unique community home to formerly chronically homeless individuals. As a part of the Neighbor Care team, the Property Management team is animated by a vision to empower neighbors into a lifestyle of accountability, goodness, and mutual respect in order to create a peaceful and healthy community. This role serves as the primary onsite Property Management and Neighbor Care presence during afternoon and evening hours, providing relational support, lease compliance oversight, and urgent operational response when senior daytime staff are no longer onsite. The PM Evening Steward is entrusted with sound independent judgment and serves as a key point of contact for neighbors, staff, maintenance response, and emergency services during scheduled hours. This is a full-time, non-exempt position reporting to the Property Manager. This role operates at 12:00 PM–8:30 PM, Tuesday through Saturday. Some additional hours may be required based on community needs. The PM Evening Steward will office at Community First! Village located at 9301 and 9116 Hog Eye Road, Austin, TX 78724. Duties & Responsibilities • Operations, Leasing & Administrative, • Maintain accurate records and information in AppFolio, including rent collection, payment posting, payment audits, deposits, and lease-related documentation, • Communicate with neighbors regarding rent balances, delinquent rents, and lease-related notices in accordance with established Property Management protocols, • Generate and post lease notices, violation notices, notices to vacate, and other formal communications as needed, • Attend required staff, Town Hall, and departmental meetings, • Maintenance Awareness & Emergency Response, • Conduct routine evening walkthroughs to identify maintenance, safety, and lease compliance concerns across the property, • Assess maintenance issues and distinguish between routine concerns and urgent or emergency situations, • Respond promptly to maintenance and safety emergencies during scheduled hours, coordinating with emergency services, utility providers, on-call maintenance staff, or senior leadership as needed, • Submit accurate and timely work orders, incident reports, and emergency documentation in AppFolio, • Communicate clearly and calmly with neighbors during emergencies and remain onsite to support response efforts as needed, • Lease Compliance & Community Stewardship, • Observe, document, and report lease violations, safety concerns, and community rule non-compliance during scheduled hours, • Maintain a working knowledge of lease terms and community rules to accurately identify and address non-compliance, • Communicate lease expectations respectfully and clearly to neighbors in alignment with the Property Management team's relational approach, • Manage after-hours and Saturday access control systems and address access-related concerns, • Review camera footage as needed in response to emergencies, incidents, or lease violations, • Maintain a positive and professional working relationship with the Travis County Sheriff's Department during scheduled hours, • Neighbor Relations, De-escalation & Conflict Resolution, • Exercise sound independent judgment as the primary onsite Property Management and Neighbor Care presence during evening hours, • Build healthy and supportive relationships with neighbors during afternoon and evening hours, serving as the primary onsite point of contact Tuesday through Saturday, • Respond to neighbor concerns, housing-related requests, and work order needs, • Identify concerns that may impact housing stability and collaborate with Property Management and Neighbor Care teams as needed, • Serve as the primary de-escalation resource during evening hours, responding calmly and professionally to conflict, behavioral concerns, and crisis situations, • Document significant de-escalation incidents and communicate outcomes to the Property Manager and relevant team members, • Escalate situations to emergency services or senior staff when appropriate, • Other duties as assigned Knowledge, Skills, Abilities & Principles • MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally., • Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals., • Comfortable serving as the primary onsite point of contact during evening and weekend hours, exercising sound judgment and independent decision-making, • Demonstrated proficiency in de-escalation techniques and conflict resolution, particularly within vulnerable or formerly homeless populations, • Experience working with people who have mental illness, trauma, and addiction preferred, • Property management experience preferred, • General working knowledge of property maintenance and building systems (plumbing, electrical, HVAC) sufficient to identify concerns, assess urgency, and coordinate an appropriate response, • Ability to quickly and accurately distinguish between routine maintenance issues and emergencies, and to act decisively and calmly when an emergency response is required, • Strong organizational skills and keen attention to detail, particularly in documentation and lease compliance reporting, • Proficient in Microsoft Office Suite applications, • Highly self-motivated with the ability to manage multiple priorities, exercise sound independent judgment, and work autonomously during evening hours when senior staff are not on-site; collaborative spirit and ability to work well as part of a team when needed, • Strong neighbor/client service skills with experience handling difficult and challenging interactions with composure and compassion, • Must have a valid driver's license Work Environment & Physical Demands • Ability to move about all phases of Community First! Village, • Ability to work in an office setting as well as in outdoor and residential community environments, • Ability to walk, stand, and move throughout the property for extended periods of time, • Ability to lift up to 25 pounds, • Ability to occasionally respond to after-hours needs as part of an on-call rotation Benefits • Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance, • Generous Paid Time Off & Holiday Pay, • Matching 401(k) Retirement Plan, • Corporate Discount Program, • Professional Development Opportunities, • Employee Assistance Program, • Paid Parental Leave, • Wellness Partnership Benefits MLF VISION We empower communities into a lifestyle of service with the homeless. MLF MISSION We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need. GOALS • Transform the way people view the stereotype of those who find themselves homeless, • Reconnect the homeless to self, family and community, • Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work, • Connect human to human, heart to heart through the fellowship of food and hospitality, • Inspire people into a lifestyle of abundance by giving their best first BELIEF STATEMENTS The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family: • God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed life, • By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other, • The family is the original cell of social life, • You shall love your neighbor as yourself, • All members of the human family are equal in dignity, • The Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen 2:15 CORE VALUES MLF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around. This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart. Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values: • Faith: We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control., • Humility: We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low., • Generous Spirit: We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do., • Integrity: We define Integrity as a wholehearted commitment to doing right by God, ourselves, and others. This wholeheartedness shows itself in consistently choosing honesty, responsibility and ownership in all actions and decisions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.
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