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Job Description Full job description This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable. Job Responsibilities • Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail., • Answering telephone calls and emails from customers and clients, and directing them to relevant staff., • Interacting with clients and handling clients’ queries and complaints in a timely manner., • Place USCIS service request calls., • Handle premium processing forms., • Answer client messages in the case management system (CMS), subject to attorney approval., • Mail notices to clients as requested., • Prepare cover letter and mailing duplicate RFE pkg to USCIS., • Mandarin fluency preferred but not required, • BA or MA degree preferred., • Excellent English writing skills., • Strong attention to detail., • Outstanding client service skills., • A high degree of self-motivation and ability to work independently under tight deadlines., • Demonstrated professional demeanor., • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • Vision insurance

Job DescriptionThe Opportunity: Working at Sitetracker as a Senior Project Manager, you won’t just oversee timelines—you’ll drive enterprise-level impact. This role is at the heart of aligning strategic goals with project execution, ensuring that initiatives deliver measurable business value across global teams. You’ll lead complex, cross-functional projects that span departments and time zones, breaking down silos and driving alignment among diverse stakeholders. This high-visibility role requires you to take complete ownership of every project outcome, from initiation to successful delivery. You are the ultimate driver of success, ensuring that all aspects align to achieve the desired business value and customer success criteria. Success hinges on your proactive approach to anticipating challenges, mitigating risks, and driving internal and external party behaviors towards shared goals. Governance and project health is the priority. With a focus on delivery, reporting, and resource optimization, you’ll act as the trusted link between strategic vision and operational delivery. This is a rare chance to own high-visibility programs, work directly with executive leadership, and help shape the future of our enterprise PMO practices. For high-performing project leaders, this is a career-defining platform—offering exposure and autonomy. What You’ll Do: You’ll lead high-impact, cross-functional projects from start to finish—keeping them on time, on budget, and aligned with global business goals. You’ll turn strategy into action by building clear plans, proactively managing risks, and driving results that deliver real business value. You’ll be intimately familiar with project contracts to understand the impact of scope changes, subscription changes, and levels of effort. You’ll be the go-to connector across teams, breaking down silos and keeping stakeholders aligned across time zones. You’ll own governance and reporting, provide sharp updates to execs, and ensure every project meets PMO standards. You’ll hold internal cadences with all parties related to the customer including post project resources to optimize for onboarding and long term customer success. Your proactive engagement will be key to fostering collaboration and ensuring smooth transitions. You’ll improve how we deliver, standardizing tools and processes to boost efficiency and visibility. You'll ensure our customers are set up for long-term adoption and success on the Sitetracker platform, all while rigorously maintaining project budget and timelines. The Skills You’ll Have: Strategic Project Management Proven ability to lead multiple complex, cross-functional software implementations across enterprise and SME customers in our Americas region using both agile and waterfall methodologies. Expert in aligning project execution with strategic goals—turning vision into actionable plans, managing scope, contracts, and change orders, and owning results from initiation to post-launch. Quickly assesses urgency and impact across competing priorities to reallocate resources and ensure timely, high-quality delivery. Drives governance through clear accountability, issue/risk mitigation, and proactive status reporting—delivering insight-driven updates and recommendations to C-level stakeholders. Leverages KPIs and business impact metrics to guide decision-making and demonstrate project ROI to executive audiences. Builds trusted relationships with senior executives and tailors communication to align project updates with business priorities. Stakeholder & Relationship ManagementBuilds trusted relationships with internal and external stakeholders by deeply understanding their goals, pain points, and communication preferences. Skilled in identifying and mapping stakeholder landscapes—executives, business users, technical teams, and vendors—to ensure alignment and sustained engagement. Leads with influence, not authority, using data-driven insights to manage expectations, articulate trade-offs, and unify misaligned teams. Creates a collaborative project environment that promotes transparency, shared ownership, and long-term stakeholder partnerships. Navigates strained relationships or at-risk projects with calm, credible communication and a solution-oriented mindset. Technical Aptitude & Operational RigorFluent in enterprise software concepts including Salesforce cloud architecture, custom development, integrations, and data migration—enabling confident collaboration with engineers, architects, and product teams. Reads and interprets technical documentation, APIs, and architecture diagrams to validate feasibility and identify risks early in delivery. Proficient in using tools like Jira, Confluence, GitHub, Excel, and PowerPoint to drive execution, track progress, and surface insights that inform decisions. Understands data models, relational databases, and reporting tools to process complex project data and generate real-time dashboards for monitoring and reporting. Process OptimizationIdentifies inefficiencies, bottlenecks, and redundancies in workflows, driving structured improvements to streamline delivery and enhance user experience. Facilitates cross-functional workshops and discovery sessions across time zones to co-design scalable, future-state processes. Balances global standardization with regional or legal customizations—tailoring rollout approaches based on each country’s change-readiness level. Introduces delivery frameworks and toolkits that enable consistent execution and repeatable success across projects. Champions continuous improvement through feedback loops and retrospective analysis to enhance delivery practices and customer adoption over time.Within 90 Days, You’ll: • Establish a comprehensive understanding of the Sitetracker’s operational, technical, and customer’s landscape to align software implementation goals with business priorities., • Understand current project readiness (tools, resources, teams, timelines) and identify major risks, gaps, and dependencies across projects., • Build relationships with executive stakeholders, regional leaders, and key cross-functional teams to ensure support from the relevant stakeholders for the project success., • Learn and begin applying Sitetracker’s delivery methodology, including its governance framework, cadence structure, and success metrics., • Deliver an executive-level presentation on early insights, budget, issue/risk mitigation strategies, and implementation timelineWithin 180 Days, You’ll:, • Successfully launch and complete at least one full implementation, demonstrating measurable value aligned with customer and business goals., • Optimize implementation processes by introducing standardization in each step of the project development life-cycle., • Drive a data-driven feedback loop across teams to continuously refine implementation quality, user engagement, risk response, and team performance., • Secure high satisfaction ratings from regional stakeholders, ensuring alignment with business objectives and addressing region-specific nuances., • Build trust and alignment with C-level executives and other stakeholders, tailoring communication to each while managing expectations and project trade-offsWithin 365 Days, You’ll:, • Lead the successful end-to-end implementation for at least 3 projects across all planned regions, including one complex enterprise Salesforce deployment with integration/custom dev components with documented ROI and executive endorsement., • Achieve and exceed target KPIs for system adoption, operational efficiency gains, and end-user satisfaction across all regions., • Standardize end-to-end project delivery and governance framework, enabling consistent execution, stakeholder engagement, and post-deployment value realization across projects across regions., • Serve as strategic advisor to executives, influencing roadmap decisions, identify expansion opportunities, and new business initiatives using insights from analytics, retrospectives, and post-mortems.

Job DescriptionThe Opportunity: Working at Sitetracker as a Senior Project Manager, you won’t just oversee timelines—you’ll drive enterprise-level impact. This role is at the heart of aligning strategic goals with project execution, ensuring that initiatives deliver measurable business value across global teams. You’ll lead complex, cross-functional projects that span departments and time zones, breaking down silos and driving alignment among diverse stakeholders. This high-visibility role requires you to take complete ownership of every project outcome, from initiation to successful delivery. You are the ultimate driver of success, ensuring that all aspects align to achieve the desired business value and customer success criteria. Success hinges on your proactive approach to anticipating challenges, mitigating risks, and driving internal and external party behaviors towards shared goals. Governance and project health is the priority. With a focus on delivery, reporting, and resource optimization, you’ll act as the trusted link between strategic vision and operational delivery. This is a rare chance to own high-visibility programs, work directly with executive leadership, and help shape the future of our enterprise PMO practices. For high-performing project leaders, this is a career-defining platform—offering exposure and autonomy. What You’ll Do:You’ll lead high-impact, cross-functional projects from start to finish—keeping them on time, on budget, and aligned with global business goals. You’ll turn strategy into action by building clear plans, proactively managing risks, and driving results that deliver real business value. You’ll be intimately familiar with project contracts to understand the impact of scope changes, subscription changes, and levels of effort. You’ll be the go-to connector across teams, breaking down silos and keeping stakeholders aligned across time zones. You’ll own governance and reporting, provide sharp updates to execs, and ensure every project meets PMO standards. You’ll hold internal cadences with all parties related to the customer including post project resources to optimize for onboarding and long term customer success. Your proactive engagement will be key to fostering collaboration and ensuring smooth transitions. You’ll improve how we deliver, standardizing tools and processes to boost efficiency and visibility. You'll ensure our customers are set up for long-term adoption and success on the Sitetracker platform, all while rigorously maintaining project budget and timelines. The Skills You’ll Have: Strategic Project Management • Proven ability to lead multiple complex, cross-functional software implementations across enterprise and SME customers in our Americas region using both agile and waterfall methodologies., • Expert in aligning project execution with strategic goals—turning vision into actionable plans, managing scope, contracts, and change orders, and owning results from initiation to post-launch., • Quickly assesses urgency and impact across competing priorities to reallocate resources and ensure timely, high-quality delivery., • Drives governance through clear accountability, issue/risk mitigation, and proactive status reporting—delivering insight-driven updates and recommendations to C-level stakeholders., • Leverages KPIs and business impact metrics to guide decision-making and demonstrate project ROI to executive audiences., • Builds trusted relationships with senior executives and tailors communication to align project updates with business priorities.Stakeholder & Relationship Management, • Builds trusted relationships with internal and external stakeholders by deeply understanding their goals, pain points, and communication preferences., • Skilled in identifying and mapping stakeholder landscapes—executives, business users, technical teams, and vendors—to ensure alignment and sustained engagement., • Leads with influence, not authority, using data-driven insights to manage expectations, articulate trade-offs, and unify misaligned teams., • Creates a collaborative project environment that promotes transparency, shared ownership, and long-term stakeholder partnerships., • Navigates strained relationships or at-risk projects with calm, credible communication and a solution-oriented mindset. Technical Aptitude & Operational Rigor, • Fluent in enterprise software concepts including Salesforce cloud architecture, custom development, integrations, and data migration—enabling confident collaboration with engineers, architects, and product teams., • Reads and interprets technical documentation, APIs, and architecture diagrams to validate feasibility and identify risks early in delivery., • Proficient in using tools like Jira, Confluence, GitHub, Excel, and PowerPoint to drive execution, track progress, and surface insights that inform decisions., • Understands data models, relational databases, and reporting tools to process complex project data and generate real-time dashboards for monitoring and reporting. Process Optimization, • Identifies inefficiencies, bottlenecks, and redundancies in workflows, driving structured improvements to streamline delivery and enhance user experience., • Facilitates cross-functional workshops and discovery sessions across time zones to co-design scalable, future-state processes., • Balances global standardization with regional or legal customizations—tailoring rollout approaches based on each country’s change-readiness level., • Introduces delivery frameworks and toolkits that enable consistent execution and repeatable success across projects., • Champions continuous improvement through feedback loops and retrospective analysis to enhance delivery practices and customer adoption over time.Within 90 Days, You’ll:, • Establish a comprehensive understanding of the Sitetracker’s operational, technical, and customer’s landscape to align software implementation goals with business priorities., • Understand current project readiness (tools, resources, teams, timelines) and identify major risks, gaps, and dependencies across projects., • Build relationships with executive stakeholders, regional leaders, and key cross-functional teams to ensure support from the relevant stakeholders for the project success., • Learn and begin applying Sitetracker’s delivery methodology, including its governance framework, cadence structure, and success metrics., • Deliver an executive-level presentation on early insights, budget, issue/risk mitigation strategies, and implementation timelineWithin 180 Days, You’ll:, • Successfully launch and complete at least one full implementation, demonstrating measurable value aligned with customer and business goals., • Optimize implementation processes by introducing standardization in each step of the project development life-cycle., • Drive a data-driven feedback loop across teams to continuously refine implementation quality, user engagement, risk response, and team performance., • Secure high satisfaction ratings from regional stakeholders, ensuring alignment with business objectives and addressing region-specific nuances., • Build trust and alignment with C-level executives and other stakeholders, tailoring communication to each while managing expectations and project trade-offsWithin 365 Days, You’ll:, • Lead the successful end-to-end implementation for at least 3 projects across all planned regions, including one complex enterprise Salesforce deployment with integration/custom dev components with documented ROI and executive endorsement., • Achieve and exceed target KPIs for system adoption, operational efficiency gains, and end-user satisfaction across all regions., • Standardize end-to-end project delivery and governance framework, enabling consistent execution, stakeholder engagement, and post-deployment value realization across projects across regions., • Serve as strategic advisor to executives, influencing roadmap decisions, identify expansion opportunities, and new business initiatives using insights from analytics, retrospectives, and post-mortems.

Job Description Microsoft 365 Expert We are seeking a seasoned Microsoft 365 expert with deep expertise in Intune and the Microsoft Defender suite of security products. This individual will play a key role in designing, implementing, and managing modern workplace solutions for multiple customer environments. The role requires strong technical proficiency, hands-on experience across M365 security and compliance tools, and the ability to operate as a trusted advisor in enterprise or MSP settings. Key Responsibilities • Endpoint & Device Management, • Deploy, configure, and manage Intune for Windows, macOS, iOS, and Android devices., • Create and enforce compliance policies, conditional access rules, and app protection policies., • Drive zero-trust endpoint strategies and ensure seamless end-user experience., • Security & Threat Protection, • Administer the Microsoft Defender suite (Defender for Endpoint, Identity, Office 365, and Cloud Apps)., • Monitor and respond to security alerts, incidents, and vulnerabilities., • Implement and optimize threat protection, attack surface reduction, and advanced hunting policies., • Identity & Compliance, • Configure and maintain Entra identity services (MFA, Conditional Access, Privileged Identity Management)., • Implement governance, risk, and compliance features (Purview, DLP, retention policies)., • Ensure alignment with customer regulatory and compliance requirements., • Collaboration & Productivity, • Manage core Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive., • Support migrations and tenant configurations in multi-tenant environments., • Provide proactive recommendations to optimize performance and user adoption., • Automation & Reporting, • Use PowerShell and Graph API to automate common administrative tasks., • Develop reporting and dashboards for device compliance, security posture, and service health. Required Qualifications • Experience: 4+ years hands-on managing Microsoft 365 production environments., • Certifications (one or more strongly preferred):, • SC-300: Microsoft Identity and Access Administrator Associate, • SC-100: Microsoft Cybersecurity Architect Expert OR SC-200: Microsoft Security Operations Analyst, • MD-102 : Endpoint Administrator Associate, • Skills:, • Expert-level knowledge of Intune and Defender security products., • Strong Microsoft 365 skills across Exchange Online, Teams, SharePoint, OneDrive., • Familiarity with Entra identity, Conditional Access, and MFA., • Strong PowerShell and automation experience., • Experience working in a Managed Services Provider (MSP) environment., • Background in designing and delivering security roadmaps for enterprise clients., • Familiarity with Microsoft Sentinel, Purview, and compliance-driven solutions. What We Offer • Competitive compensation and benefits package., • Professional growth and certification support., • Opportunities to design and manage security-driven modern workplace solutions., • A collaborative, customer-focused culture with exposure to diverse environments.

Job DescriptionJob Summary Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in extremely variable environments Essential Duties and Responsibilities • Microsoft Azure and Office 365 Administration., • Provide remote technical support to customers calling for various technical issues., • Provide on-site technical support to customers as needed., • Must have flexible after-hours availability for implementation and deployment tasks., • Microsoft Exchange and Office 365 deployment and migration experience., • Windows Server and Desktop OS (all versions), • Familiarity with MacOS and Linux operating systems., • Common Desktop Applications (Office, etc.), • Familiarity with VOIP solutions, such as Ring Central, • Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) · Experience supporting Microsoft Exchange and Microsoft SQL (all versions), • Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery), • Virtualization Technologies (VMware vSphere and Hyper-V), • Basic Scripting knowledge (PowerShell, Bash, Python), • Standard Networking (Routing, Switching, Firewalls. Specifically: Meraki, Sonicwall, Cisco, and Dell), • Participate in after-hours support escalation rotation., • Must pass background screening., • Must be able to lift 20 lbs., • Ability to work in a team and communicate effectively. Certifications: Preference is given to well certified individuals. Experience: 5+ years experience in a help desk or network support position. Education: Degrees are valued but not required. We prefer experience and certifications Benefits • 75% to 100% work-from-home options, • Flexible Paid Time Off, • Medical/Dental/Vision Insurance available, • Life and AD&D Insurance