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Job Description$ 60,000 to $ 62,000 per annum The SkillSpring Department of The New Jewish Home is looking for a full time Workforce Programs Case Coordinator. JOB SUMMARY: As a key member of the SkillSpring (f/k/a GCD) department, the Workforce Programs Case Coordinator will engage with current participants in the young adult and high school programs in an effort to prepare for and secure employment. The role of the Workforce Programs Care Coordinator is to collaborate with SkillSpring participants using the care management process including: assessing a person’s functional level, their physical, cognitive, social-emotional status and their support system; developing a plan of care that addresses the needs and problems identified and incorporating the services that are needed to enhance the current support system; identifying and arranging for coordinated delivery of those services; monitoring changes in the person’s condition, and reassessing the person’s needs on a regular basis. This team member will serve in a coaching role and effectively advocate for program participants to have their various needs met with compassion and grace. The Workforce Programs Case Coordinator must possess a strong work ethic, a passion for working with underserved young adults, and be able to build and manage relationships with internal and external partners contributing to the professional success of the SkillSpring Department and its program participants. REPORTS TO: Young Adult Program Manager- Workforce Programs DUTIES AND RESPONSIBILITIES: 1. Ensure the health, safety and well-being of participants in the young adult program, by providing support and supervision of all activities., 2. Screen and identify young adult participants in need of care coordination services. Conduct comprehensive assessments by interviewing young adult participants to identify their participant’s needs and goals., 3. Collaborate with the SkillSpring Young Adult or Health Care Explorers teams, to identify problems or needs that require special planning, intervention, teaching or follow-up., 4. Actively support measures that prioritize the participant’s needs and promotes the effective use of resources. Facilitate the participant’s involvement in the direction of care., 5. Identify, plan and arrange for appropriate services by applying a knowledge of local regional and federal services and regulations. Collaborate with the participants, programming teams and community services., 6. Coordinate implementation of the care plan with case conferences and working collaboratively with community based partners on these conferences. to maximize continuity of care, 7. Monitor the participant’s needs and responsiveness to care plan interventions. Communicate with providers who are delivering care and services for the purpose of maintaining the quality of care. Maintain and revise care plan as the participant’s needs change., 8. Document assessments, plans, interventions, the participant’s goals and their response to care management. Evaluate the participant’s response to the plan of care and the appropriateness of services. Collaborate with team members to identify the participant status and need for care plan adaptation., 9. Participate in process improvement groups. Utilize benchmarking and other sources to identify best practice. Participate in setting performance targets to improve quality. Promote and assist with development of appropriate education materials. Promote and facilitate effective communication throughout the continuum of care., 10. Maintain, update and actively improve care management skills, including identification of high risk individuals, care coordination, transition planning and implementation and knowledge of community resources. Work collaboratively with SkillSpring staff., 11. In collaboration with the Workforce team, facilitation of young adult programming including professional development, clinical skills training, and health career exploration., 12. In collaboration with the Workforce team, monitor participation of young adult programming by scheduling, tracking and reporting on various data points, including but not limited to attendance and surveys., 13. In collaboration with the Workforce team, support the SkillSpring team, leading and supporting other program activities as needed., 14. Create an environment that is diverse, culturally sensitive and relevant to the needs of young adults., 15. Perform other related duties as required. *This position may require some mornings, evenings and Saturdays at multiple sites. Hours, days and locations fluctuate based on seasonal changes. Skills & Requirements JOB QUALIFICATIONS: • Bachelor’s Degree in Social Work required, • Experience with underserved, urban young adults and first-generation college students, • Passion for working with youth and young adults, • Familiarity with healthcare career trajectories, • Experience developing new roles or new initiatives, • Excellent interpersonal skills; Engaging, extroverted personality is a strong asset, • Strong computer literacy- specifically Excel, is required, • Ability to read, analyze and interpret raw data, • Working knowledge of a CRM is highly desirable, • Ability to write reports, business correspondence, and procedure manuals (writing sample required), • Experience in planning and facilitating group workshops/events, • Ability to work independently and as a part of a team, • Excellent verbal and written communication required, • Attention to detail and deadlines, • Flexibility and adaptability a must, • Bilingual preferred (Spanish/English) PHYSICAL DEMANDS: • Required to stand and talk or hear, walk and sit., • Lift and/or move up to 25 pounds., • Travel to multiple divisions when necessary.

Job Description MISSION STATEMENT Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent. POSITION OVERVIEW The Case Manager provides supports the wellness and recovery goals of individuals with complex and/or chronic behavioral health and substance abuse issues and needs by implementing targeted interventions designed to provide timely, high-quality, and efficient care. Targeted Case Management services are tailored around goals aimed at providing services that encourage individuals to resolve problems that interfere with their attainment or maintenance of independence or self-sufficiency. The Case manager must have knowledge of community resources and counseling/social work practices with high-risk populations. The Case Manager must have experience working with persons in crisis while attaining the ability to work independently with a strong sense of focus. Must be task-oriented, nonjudgmental and maintain boundary with individuals. The case manager must be able to work in a variety of settings with culturally diverse families while having the ability to be culturally sensitive and appropriate. Maintain a caseload and meet with patients on a weekly basis. The goal of the case manager is to help patients regain optimum health or improve functional capability, in the right setting. It involves assessments, comprehensive diagnostic and treatment planning evaluation to achieve wellness and recovery goals. Case managers are the cohort in accessing services via referral, linkage to needed services, and monitoring follow up on patient care in order to meet the individual’s needs. KEY ESSENTIAL FUNCTIONS • Provide targeted case management services to children, youth and adult consumers living with mental health illnesses and substance abuse disorders and their families/support systems through ensuring access to care, engagement in care coordination of care to obtain the full range of needed services., • Gather enrollment consents, PSYCKES/RHIO consents, and complete screening, baseline-risk assessments, reassessments, plan of care, plan of care updates and notes in accordance with departmental policies., • Demonstrate the ability to clearly articulate, verbally and in writing, the aims and goals of the department to potential patients, community members and staff., • Participate in quality improvement activities, projects and reviews in collaboration clinical team members., • Complete daily, weekly, monthly, or other periodic requests for narrative or quantitative data reports for program review., • Prioritize the homeless population through identification of new sources of potential patients, onsite meetings with patients at their shelter and conduct outreach and engagement presentations., • Meet regularly with supervisor and attend staff meetings and case conferences. Be prepared to discuss case management and operational issues impacting performance and program operations., • Complete and submit daily activity log in accordance with departmental policies., • Ensure patient is attending scheduled medical and social service visits through building relationships with patients and providers. Coordinate and schedule appointments with Social Worker and Medical/Mental Health providers. Routine calls should be made to internal and external providers before and after visits to follow up and provide necessary support to the patients., • Maintain four contacts with each client or at a greater frequency as indicated by the risk stratification and plan of care., • Access and respond per agency guidelines to client complaints of grievances, • Conduct outreach and engagement in accordance with policies via phone, electronic methods, and letter and or field work to client/collateral/provider to engage clients or strengthen connectivity., • Help maintain health and wellness and prevent secondary disease complications through provision of health information, support plan of care, and coaching., • Promote and expand linkage development in all areas related to patient care including social determinants (e.g. housing, employment) and monitor the effectiveness of linkages with other service providers via phone, face to face meetings of formal case conferences., • Communicate effectively with Supervisor in identifying strengths, weakness and opportunities of program operations., • Ensure community-follow up to engage the client in care; promote compliance with medical appointments and encourages client self-sufficiency and empowerment., • High School Diploma or GED required., • Associate Degree and Bachelor’s degree preferred., • Minimum of six (6) years of experience in case management., • Must obtain Mandated reporter (2 hours) training/certificate required., • Must complete Integrated Mental Health/Addictions Treatment Training (IMHATT) Certificate within three (3) months of hire date., • Must complete Integrated Mental Health/Addictions Treatment Training (IMHATT) Certificate, • Must be trained in Trauma Informed Care and in Military and Veteran’s culture, • Must be team oriented and possess a positive attitude with a willingness to be flexible and helpful., • Must be able to multi-task with strong organizational skills., • Excellent interpersonal skills and able to communicate both verbally and in written form., • Commitment to cultural diversity and sensitivity. Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.

Job Description Job Description Iowa Sports Management is a company that offers a total scope of design, management and development services for the health club and spa industry. Our range of services is complete – from conception to operations. We design facilities, develop operational systems and provide ongoing management. ISM has grown to a company of more than 500 employees and manages over 40 properties, including some of the most prestigious sites in the New York metropolitan area. A longstanding client relationship is the trademark of Iowa Sports Management. Below is a job description of the Health Club Assistant Manager position. HEALTH CLUB ASSISTANT MANAGER JOB DESCRIPTION Iowa Sports Management's Health Club Assistant General Manager Position will be responsible for managing, coordinating, and supervising all phases of operation including facility maintenance. He/she will hire, schedule and supervise all staff. The Assistant General Manager will create and implement the programming and activities schedule and if requested by Owner, will respond to member communications. He/she will communicate with any committees designated by the Owner, as well as provide a monthly activity report and any financial reports required by the Owner. Primary Tasks · Responsible for maintaining a safe, clean, and friendly environment in the facility and pool. · Manage and support all club staff, including scheduling, training, evaluation, performance management, etc. Maintain a presence at the facility. i.e. spot checks, check in phone calls, monitor time sheets etc. · Remaining thoroughly apprised and familiar with all ISM and client policies and procedures. · Training of all staff on daily club procedures including: emergency procedures, opening and closing routines, monitoring daily facility usage, completing incident logs, health inspection checklist, pool chemical readings, cleaning duties, and an hourly walkthrough protocol. · Make sure all pool operation and chemicals are within the Department of Health regulations / standards. · Daily attendance at the facility. · Constant communication with supervisor and other ISM office personnel. Secondary Tasks · Complete and review daily and monthly reports. i.e. pool readings, resident sign in. · Ensure all fitness equipment is working properly on a daily basis. · A little service goes a long way; learn members’ routines and habits - e.g.: if you know that the resident always uses a kickboard, take one out for them and train the lifeguard to do the same. · Plan and organize duties for staff assignments verbally and through a communication logbook. Qualifications Needed · Available and reachable by staff and management 24 hours a day and 7 days a week. Subject to work odd hours (early mornings, late nights, and / or weekends). · Have a working knowledge of swimming pool filter systems and be able to be in the presence of swimming pool chemicals such as chlorine, acid, etc. · Ability to interact professionally with patrons regarding concerns, problems, or any other significant issues. · Ability to be on your feet for up to 35 hours per week and lift in excess of 50lbs. Current American Red Cross Lifeguard and CPR certification or equivalent. To learn more, visit ISM is an equal opportunity employer. This position requires a background screening.

Job Description Title: Case Manager Supervisor Location: TBD Salary Range: $65,000 - $65,000 per year FLSA Classification: Full-time (35 hours), Exempt Role Summary: The Case Manager Supervisor plays a pivotal role in supporting the Director of Social Services in program operations, encompassing planning, development, implementation, monitoring, evaluation, and procedural enhancements. This position entails overseeing the day-to-day operations of the Social Services Department, operating under the guidance of the Director of Social Services. Primary Job Responsibilities/Duties: The Case Manager Supervisor will be responsible for, but not limited to: • Ensure adherence to organizational policies and procedures, with a special focus on conflict resolution., • Collaborate with the Director of Social Services in approving employee timesheets and time-off requests., • Actively participate in shaping departmental goals, objectives, policies, and procedures, and provide recommendations for refining existing standards., • Direct a team of case managers in the preparation of independent living plans, discharge plans, and follow-up care programs., • Lead the recruitment, supervision, monitoring, and evaluation of social services staff, ensuring proficient execution of routine tasks., • Establish and implement schedules and work assignments within the social services department., • Provide crisis intervention and emergency services as necessary., • Ensure case managers provide all required and appropriate services, including housing, employment, and therapeutic placements., • Oversee the orientation and training of new employees in the shelter., • Maintain thorough supervisory case notes, referrals, and related documentation., • Foster ongoing communication with all supervisors regarding social services matters., • Coordinate services to ensure the physical plant operates safely, comfortably, and in compliance with DHS and OTDA regulations., • Generate weekly, monthly, quarterly, and annual progress reports., • Consult with other agencies and individuals regarding resident records, rights, and responsibilities., • Ensure Chart Compliance according to OTDA and DHS standards, including conducting monthly chart audits., • Collaborate closely with housing specialists and employment services staff to assess client readiness for housing and/or employment., • Organize and facilitate community outreach and related activities., • Act as a liaison and representative for community interactions as required. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Ability to sit for extended periods and perform repetitive tasks., • Must be able to lift and carry up to 5 pounds., • Must be able to travel to multiple NYC sites as needed., • Must be able to access and navigate each department at the organization’s facilities., • Ability to climb stairs. Work Environment / Schedule Requirements: • Office setting with regular exposure to computer screens and moderate noise levels., • May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential., • This is a full-time, exempt position. While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, exempt employees are expected to work the hours necessary to effectively fulfill the responsibilities of the position, based on organizational needs, deadlines, or events., • Transitional Housing Program staff are required to continue their shift until relieved by another staff member or authorized to leave by a supervisor. Qualifications: • Bachelor’s degree in social work, psychology, sociology, or related field with a minimum of 2 years of direct social service supervisory experience., • Associate degree in human services or related field with a minimum of 4 years of direct social service supervisory experience., • High School Diploma/General Equivalent Diploma with a minimum of 8 years of direct social service supervisory experience., • Flexibility to work some evenings and occasional weekends as necessary., • Exceptional demonstrated writing proficiency., • Preferred experience in assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development., • Proficient in MS Word, Excel, and database management., • Familiarity with community resources., • Knowledgeable in DHS/OTDA social service documentation policies and procedures., • Demonstrates critical thinking, analytical and problem-solving skills, along with resourcefulness., • Familiarity with community health services, social service support agencies, and networks., • Ability to remain composed in crisis situations., • Proven supervisory experience with a team-oriented approach., • Demonstrated ability to collaborate effectively with diverse groups., • Proven aptitude for managing multiple tasks efficiently under pressure., • Strong organizational skills, keen attention to detail, and efficient time management., • Exhibits maturity, integrity, and sound judgment., • Must be able to read, speak, write, and understand English for administrative purposes., • Must pass drug screening to be appointed., • This position may be subject to a series of investigations before and after appointment. Equal Employment Opportunity: NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to with the Subject “Reasonable Accommodation Request.” NAICA Offers a competitive benefits package that includes: • Comprehensive Health, Dental and Vision Benefits for full-time employees, • 403(b) Retirement Savings Plans, • Loan Forgiveness Programs for eligible employees, • Paid Holidays and Vacation, • Paid Time-off, • Vol Life Insurance and AD&D, • Term Life and AD&D insurance, • Long Term Disability, • Employee Assistance Program support (EAP), • Commuter Benefits Program, • Aflac: Short-Term Disability, CA, Accident and Hospital, • Employee Discount Program False Statements Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment. At-Will Employment Disclaimer: While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.

Job DescriptionSalary: $60,000-$63,000 THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC. 975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477 Tel: (718) 542-0006 Email: Job Title: Case Manager - Case Management Program Supervisor: Program Director Job Status: Full Time / 35hrs per week Job Location: Hybrid in Office/ and Work from Home Salary Range: $60,000 - $63,000 Neighborhood Self Help by Older Persons Projects (SHOPP)is a dynamic and innovative non-profit organization that supports older adults, caregivers, and individuals with disabilities. SHOPP offers 12 essential programs, including CCNP (Community Care Network Program), 4 Older Adult Centers (Casa Boricua, Leon, Soundview, and Guess), NORC (Naturally Occurring Retirement Communities), Pop Up Caf, Case Management with Friendly Visiting, Elder Justice, Caregiver Support Program, and NY Connects. SHOPPs mission is to enhance the strength and resilience of individuals, regardless of age or ability, through innovative programs and support services. Job Description: The purpose of the Neighborhood SHOPP Case Management Program is aimed at maintaining and assisting homebound older adults in living independently in the community and reducing social isolation. Utilizing a strengths-based approach, Case Management objectives include identification of needs and capabilities through a comprehensive intake and assessment process, determination of eligibility for DFTA-funded in-home and social adult day services, home-delivered meals, and other supportive services; monitoring, advocacy, linkage to community services and resources, follow-up on referrals and service provision. The Case Manager reports directly to the Social Worker Team Leader. Requirements: The position requires a Baccalaureate Degree in Social Work from an accredited school and experience in a social service setting. Knowledge and experience with the older adult population and community based services are also preferred. Essential competencies, knowledge, and skills include advocacy, brokerage, care coordination, communication, problem-solving, collaborative teamwork, and a dedication to empowerment and strength-based social work practice. The ability to work with a diverse population and Bi-lingual skills in Spanish is helpful. Computer literacy is mandatory, and knowledge of STARS is also helpful. The Case Management program follows a hybrid schedule with mandatory monthly home visits in the South Bronx. Conducting home visits may require walking up and down stairs. All staff must be able to travel and report to the office 2-3x a week and attend in-persontraining, meetings, or events. The Case Manager is specifically responsible for the following: • On a rotation basis, serve as the back-up Intake Worker and conduct intake screening interviews with referral sources and/or clients;, • Maintain a caseload as assigned by the Social Worker Team Leader;, • Maintain regular bi-monthly contact with the client and informal supports for mutual evaluation and monitoring the adequacy of care plans and service delivery in a timely manner;, • Maintain complete and well-written documentation of case records in STARS;, • Determine cases eligible for termination and close within the guidelines of program procedures; Complete a minimum of 16 hours of annual training;, • Participate in SHOPP staff training programs, staff meetings, and other meetings as assigned;, • Request leave time and petty cash in a timely manner; SHOPP is an equal-opportunity employer that fosters a diverse, inclusive, and respectful workplace. Incentive Benefits: Commuter Benefits, Dental Insurance, Employee Discount, Flexible Spending Account, Health Insurance, Life Insurance, Paid Time Off,403(b) Retirement Plan,Vision insurance. To apply for this position, email your resume and cover letter to: ATTN: Tynisha Rodriguez - Chief Program Officer EQUAL OPPORTUNITY EMPLOYER

Job DescriptionSUMMARY Residential program for adult residents which are state inmates classified to a work release/substance abuse program. Staff is accountable to carry out assigned duties relating to the treatment and security of the residence and residents while following established protocols and procedures approved by NJAC and the NJ Department of Corrections. Services include, but are not limited to intake/orientation, assessments, treatment planning, offender supervision, educational services, vocational/employment services, substance abuse and discharge planning. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to: Service • Ensure that each client is properly served and treatment is rendered in accordance to industry standards., • Ensure the development and implementation of:, • Client records include social histories, chronological reports, case summaries and other information as needed., • Comprehensive assessment and treatment plans for residents within established timeframes, • Individual and group counseling,, • Effective crisis intervention and conflict resolution,, • Monthly behavioral evaluations,, • Conducting interventions,, • Individual/group lectures and didactic presentations,, • Participation in multidisciplinary case conferences and treatment plan reviews,, • Developing aftercare treatment plans, and all required documentation., • Other areas of focus may include Alumni Services, Family Services Smoke Cessation, Orientation and HIV Services., • Maintain client and staff confidentiality in compliance with administrative policies and procedures., • Assist participants in obtaining treatment, gainful vocational training, job training or employment., • Whenever appropriate, meet with the families of clients and provide referrals., • Provide appropriate advocacy and referrals for clients seeking housing, legal advice, etc., while encouraging and facilitating clients’ independent action., • Ensure contract violations are reported and addressed immediately, • Review medication log for compliance, • Perform Accountability Duties:, • accounting for each resident in the facility and in the community on a “real time” basis;, • ensuring the safety and security of staff and residents in the Facility;, • providing supervision and surveillance of the residents, staff and visitors as well as the facility perimeter;, • ensuring that contraband is not brought into the facility;, • conducting facility searches;, • conducting urine monitoring;, • monitoring entry and egress of all residents and visitors.Plan, • Complete required annual training in compliance with due dates, • Participate in daily shift-change meetings, monthly staff meetings, house meetings, weekly treatment team/case conference meetings as well as semiannual training and meetings as scheduled. Organize, • Ensure that program activities operate within the policies and procedures of the organization and our funder., • Ensure that program activities comply with all relevant professional and accreditation standards and licensure. (ACA, PREA, DHMAS Licensure), • Meet all required internal and external standards and policies.Represent, • Write reports on the program for management and funders as required, • Communicate with management and funders as outlined in funding agreements, • Ensure reports and supporting documentation for funders are prepared as outlined in funding agreementsOther duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience • Supervision responsibilities include: Residential clientsEducation, • Bachelor's degree from a four-year college or university in Human Services or Social Work field; or six years related experience and/or training in Human Services; or equivalent combination of education and experience. Clearances, • Successfully pass Criminal, Education, Substance Use Testing and Driver Background checks conducted by the Organization and Funder, • Maintain background free of infractions which may result in the termination of employment, • Have access to an insured, registered vehicle, • Possess a valid Driver’s LicenseKnowledge, skills and abilities, • Knowledge of client groups and/or issues related to the program area, • Possesses working knowledge of social learning theory, cognitive-behavioral intervention and approaches, assessment and evaluation and demonstrated competencies in training, group interaction, and mentoring., • Working with addictive personalities; a basic understanding of human behavior; and utilizing group dynamics to address special needs populations. Proficiency in the use of computers for:, • Word processing, • Simple accounting, • Databases, • Spreadsheets, • E-mail, • Internet, • Ethical Behavior:, • Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization, • Build Relationships:, • Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization., • Communicate Effectively:, • Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques., • Creativity/Innovation:, • Develop new and unique ways to improve operations of the programs and to create new opportunities., • Focus on Client Needs:, • Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters., • Foster Teamwork:, • Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness., • Lead:, • Positively influence others to achieve results that are in the best interest of the organization., • Make Decisions:, • Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization., • Organize:, • Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities., • Plan:, • Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results., • Solve Problems:, • Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations to the direct supervisor and/or resolve the problem.Working Conditions, • Typically an office and residential program environment, but the mission of the organization may sometimes take them to nonstandard workplaces., • A standard work week, but may be required to work some evenings and weekends to monitor program activities., • Be on-call for any after-hours emergencies. Primary on-call services are rotated through case managers K3tUPCQFH1

Job Description Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. Position Summary: We’re looking for a compassionate, respectful professional full-time professional Healthcare Case Manager for our Jackson Heights location. The successful candidate will ensure the quality care of the Apicha CHC’s patients by promoting quality, and cost-effective outcomes. Provide case management services to children, families, and adults to ensure the services they receive are appropriate for their specific needs. A Healthcare Case Manager also works with the patient’s support systems to make sure care arrangements are in line with the needs of the patients with the input of the Care Team from multidiscipline. Job Responsibilities: • Client Services and Direct Care – provide proactive primary case management to Apicha’s Primary Care Clinic including intake, comprehensive assessment/reassessment, and individualized care plan development to ensure access to medical care and other services including communication with Apicha multidisciplinary care learn at regular intervals to ensure patients have positive health outcomes., • Work closely with the multidisciplinary care team, patient’s families/social support, and other services providers with interdisciplinary approaches at regular intervals to ensure patients have positive health outcomes conducting monitoring and evaluation of progress., • Engage patients and families in developing positive, trusting relationships to healthcare., • Help to manage emotional distress on the part of the patient or their family in resolving crisis situation. Use discretion and judgment when determining an appropriate course of action., • Build and maintain professional relationship with patients, as well as business type relationship with outside service providers., • Manage conflict, promote change and growth, and facilitate self-management of all patients., • Provides clinic-based health education in conjunction with regularly schedules primary care visits., • Obtain prior authorization for pharmacy and/or medical services as required by patient’s health insurance plan., • Represent Apicha CHC to promote services and recruit patients specifically individual with low income and/or community of color including participate in events, • Collaboration and Services – use strong collaborative abilities to put together plans for patient care by working with patients and their families to discover their specific needs and coordinating with outside companies to ensure proper care., • Identify, coordinate and link patients with additional services, e.g. specialty care, entitlements, mental health and substance use treatment, comprehensive case management, community follow-up case management, AIDS Drug Assistance Program (ADAP), as needed and report outcome to the multidisciplinary care team including timely follow-up., • Response to telephone, e-mail, referral inquiries of services available at the Agency and other requests for information in timely manner., • Work as a part of multidisciplinary care team and for continuous quality improvement (CQI) activities as a part of Department of Support Services., • Communicates in a timely manner with the multidisciplinary care team (medical providers, therapist, patient’s legal guardian, psychiatrist, pediatrician, and other specialty case manager) about missed or rescheduled appointments and any special assistance required, i.e. interpreter, transportation, and/or cultural to ensure continuity of care., • Participates internal and external meetings/trainings including assists as requested and appropriate., • Compliance – maintains patient’s records in an updated (real-time), organized, and legible condition including completes and submits pertinent forms, reports, and summaries in a timely manner., • Maintain accurate records of services rendered., • Maintain accurate reporting in both electronic and paper record to ensure and meet all documentation and data reporting requirements of the center., • Adheres to Apicha CHC policy and procedure as required that inclusive of NYC, NYS, and Federal requirements, as well as Apicha’ s Department of Support Services. Qualifications: • Bachelor’s degree in related field (i.e., health, nursing, mental health, child and family studies, public health, or other human services fields) with 2 years of qualifying experience required. May consider bachelor’s degree in non-related field with 4 years of relevant work experience., • Experience working with target populations strongly preferred. The target populations: including but not limited to: children and family, individuals with Serious Mental Illness, developmental disabilities, serious substance use disorders (SUDs), Individuals with high risk of or living with HIV/AIDS, chronic hepatitis, and other individuals with social needs., • Fluency in Spanish or one of Asian languages preferred., • Excellent written and verbal communication skills in English required., • Ability to work effectively in both a collaborative as well as individual setting, • Ability to use and adapt to various applications (Outlook, Word, Excel, PowerPoint, eCW, eICARE, AZARA, HCS, MAPP, Healthix, PSYCKES, etc.) required., • Excellent customer service skills to assist in resolving patients and/or providers concerns., • Ability to work flexible hours including some evenings and weekends required., • Ability to multitask and manage multiple projects in a stressful environment is strongly recommended. At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 11 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

Job Description MISSION STATEMENT Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent. POSITION OVERVIEW Under the supervision of the ACDP NCTSI-II clinical supervisor, the Case Manager provides supports the wellness and recovery goals of individuals who are served with the Grant. These are clients that present complex and/or chronic behavioral health and/or substance abuse issues and needs by implementing targeted interventions designed to provide timely, high-quality, and efficient care. Targeted Case Management services are tailored around goals aimed at providing services that encourage individuals towards self-sufficiency and positive mental health outcomes. Case Manager will demonstrate skills and competencies required for the position including communication, cultural competence, training professional experiences, and education. The activities are tailored to meet the unique needs of the communities. Generally, the position includes: • Creating more effective linkages between vulnerable populations and health care system., • Managed care and care transitions for vulnerable populations., • Providing culturally appropriate health education on topics related to chronic disease prevention, physical activity and nutrition, and cultural competence., • Advocating for underserved individuals to receive appropriate services., • Providing informal counseling; and, • Promote hope and recovery by using strengths-based, culturally appropriate, and person-centered practices., • Maximize community integration and normalization; and KEY ESSENTIAL FUNCTIONS • Provide targeted case management services to children, youth and adult consumers in need of mental health and substance abuse disorders services and their families/support systems through ensuring access to care, engagement in care coordination of care to obtain the full range of needed services., • Gather enrollment consents, PSYCKES/RHIO consents, and complete screening, baseline- risk assessments, reassessments, plan of care, plan of care updates and notes in accordance with departmental policies., • Demonstrate the ability to clearly articulate, verbally and in writing, the aims and goals of the department to potential patients, community members and staff., • Participate in quality improvement activities, projects and reviews in collaboration clinical team members., • Meet regularly with supervisor and attend staff meetings and case conferences. Be prepared to discuss case management and operational issues impacting performance and program operations., • Complete and submit daily activity log in accordance with departmental policies., • Ensure client is attending scheduled medical and social service visits through building relationships with patients and providers. Coordinate and schedule appointments with Social Worker and Medical/Mental Health providers. Routine calls should be made to internal and external providers before and after visits to follow up and provide necessary support to the patients., • At a minimum, maintain five contacts with each client monthly or at a greater frequency as indicated by the risk stratification and plan of care., • Access and respond per agency guidelines to client complaints of grievances, • Conduct outreach and engagement in accordance with policies via phone, electronic methods, and letter and or field work to client/collateral/provider to engage clients or, • strengthen connectivity., • Help maintain health and wellness and prevent secondary disease complications through provision of health information, support plan of care, and coaching., • Promote and expand linkage development in all areas related to patient care including social determinants (e.g. housing, employment) and monitor the effectiveness of linkages with other service providers via phone, face to face meetings of formal case conferences., • Communicate effectively with Supervisor in identifying strengths, weaknesses and opportunities of program operations, • Complete daily, weekly, monthly, or other periodic requests for narrative or quantitative data reports for program review including NOMS entries to maintain the Grant, • Identify and attend training for professional development and attend departmental in-service meetings as required, • Must complete Integrated Mental Health/Addictions Treatment Training (IMHATT) Certificate within the first 30 days of employment, • Associates Degree in Human Services. Bachelors preferred., • 3+ years’ work experience in OASAS licensed program., • Valid unrestricted OASAS certification as a CASAC., • Knowledge of the current LOCADTR 3.0., • Knowledge of Lighthouse to check for dual enrollment., • Must have specific training in chemical use, abuse and dependence specific to the services provided., • Working knowledge of Electronic Health Record; i.e. Nextgen and Avatar., • Obtain within six months of hire:, • Supporting Recovery with Medications Addictions Treatment (MAT), • Obtain within thirty days of hire:, • Screening, Brief Intervention and Referral to Treatment, • CASAC Canon of Ethics (6 hours), • Confidentiality related to 42CFR (3 Hours), • Mandated reporter (2 hours), • Excellent organizational, communication and time management skills., • Ability to work on a strong team of professionals in a culturally diverse environment. Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.