Visitor Services Representative and Park Dispatcher
19 days ago
Whittier
Job Description Our associates celebrate lives. We celebrate our associates. First point of contact for grieving families and guests visiting Rose Hills properties. Monitors Gate 1 Traffic with an average of 1.5 million vehicles annually. With warmth and professionalism, listen to guest questions; kindly ask clarifying questions to provide information and directions. Answers incoming calls following similar protocols. Monitor two-way radio and CCTV for safety and emergency requests, notifying and dispatching the appropriate resources. Record cemetery repair, Safety Violations and maintenance requests in the system. Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations. RESPONSIBILITIES Hospitality • Monitors incoming and outgoing traffic at gate 1 to ensure all funeral processions are enter without delays. Coordinates traffic routes with Visitor Services, Funeral Directors and Motor Escorts based on incoming and outgoing traffic at Gate 1, • Professionally and with sensitivity greets visitors entering Park property. Listens to guests questions in order to provide accurate information. References daily schedule, to provide service information and directions to buildings via brochures, QR codes, or GPS coordinates. Reference land map to locating gravesites or mausoleums., • As reported by guests, enter gravesite repairs in database., • Reads / Respond to Visitor Services emails. Assess request (such as lot blocks, vase installs, or grave repairs) and enters request in the appropriate system., • Professionally and promptly, answer incoming calls. Listens to caller’s needs, providing information or routing call to the applicable department., • Restock information materials; order materials to maintain an adequate supply. Dispatch • Monitor and Dispatch calls for services via a two-way radio for safety and emergency requests; ask questions to obtain pertinent information., • Monitor CCTV cameras for security or safety incidents utilizing investigation and tracking tools when criminal activity is on campus., • Instructs incoming emergency authorities to the appropriate areas where the emergency is occurring, • Assess situation to dispatch the appropriate internal resources, contact 911 emergency services, or initiates emergency text to management or associates., • Log request and incidents according to procedures. Follow-up with respondent on actions taken; update log and close request., • Maintains dispatch equipment in working order requesting maintenance or repair when needed. Expectations • Self manages workload to deliver quality work on time. Completes complex work applying experience and knowledge of procedures, regulations, and policies; escalates unique issues for guidance. Consistently applies procedures, regulations, and policies producing compliant and efficient results. Exhibits accountability for work and behaviors., • Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Notifies manager when workload is light and volunteers for additional work. Adjusts quickly to work within new work structures, processes, requirements, or cultures. Ensures compliance with local, state, and federal regulations., • Drafts SOPs and Job Aids with an appropriate level of detail for user needs., • This is not intended to be an all-inclusive list of the essential functions or duties related to this job. MINIMUM Requirements Education • High School Diploma or GED Licenses • Valid state driver’s license with an acceptable driving record Experience • At least two (2) years security administration experience monitoring CCTV, using two-way radios, and dispatching security or emergency services., • Customer service experience communicating face to face with the general public Knowledge, Skills and Abilities • Bilingual speaking proficiency a plus, • Professional verbal communication and listening skills, • basic computer skills and light typing, • Cognitive ability including reasoning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations., • Process and results oriented, motivated to keep projects moving ahead by identifying obstacles and exploring alternatives, • Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated, • Ability to build professional and trusting business relations within the team, • Professional written and verbal communication skills, • Ability to work overtime WORK CONDITIONS Work Environment • Work indoors and or outdoors during all seasons and weather conditions, • Comply with Field dress code policy Work Postures • Frequent, continuous periods of time standing, up 6 hours per day, • Sitting continuously for many hours per day, up to 6 hours per day, • Climbing stairs to access buildings frequently Physical Demands • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Work Hours • Working beyond “standard” hours as the need arises Compensation: $20.00/hr - $24.00/hr Exact compensation may vary based on skills, experience, and location. Benefits (dependent upon eligibility): MedicalVisionShort-Term DisabilityLife InsuranceDependent Life InsuranceEmployee Assistance Program Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status. SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer. Postal Code: 90601 Category (Portal Searching): Logistics Job Location: US-CA - WhittierCompany DescriptionLife’s not about a job, it’s about purpose. Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work? We’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company! Our Sales Professionals enjoy: -\tUnlimited Income Potential - with a competitive commissioned incentive package -\tStability – a recession-resistant, human centered business -\tBrand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services. -\tCompany-Provided Leads - we use the world’s #1 lead-management system and other best-in- class technology platforms -\tOngoing training -\tAdvancement opportunities We think our CEO, Tom Ryan, says it best: “At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.” BETTER HEALTH: Wellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident. BETTER WEALTH: We are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses. BETTER SELF: We encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options. BETTER COMMUNITY: Our Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year. Compensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance) Note: Eligibility requirements apply. SCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. For any difficulties with the application process, please reach out to ’s not about a job, it’s about purpose.\n\nDo you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?\n\nWe’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!\n\nOur Sales Professionals enjoy:\n•\tUnlimited Income Potential - with a competitive commissioned incentive package\n•\tStability – a recession-resistant, human centered business\n•\tBrand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services.\n•\tCompany-Provided Leads - we use the world’s #1 lead-management system and other best-in-\nclass technology platforms\n•\tOngoing training\n•\tAdvancement opportunities\nWe think our CEO, Tom Ryan, says it best:\n“At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.” \nBETTER HEALTH:\nWellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.\nBETTER WEALTH:\nWe are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.\nBETTER SELF:\nWe encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options.\nBETTER COMMUNITY:\nOur Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year.\nCompensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)\nNote: Eligibility requirements apply.\nSCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.\nFor any difficulties with the application process, please reach out to .