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Engineering Program Manager Location: Syracuse, NY Employment Type: Full Time The pitch If you're an Engineering Program Manager who's tired of being boxed into one lane, running schedules but never touching the technical work, or doing the engineering but never owning the program, this role is built for you. We need someone who can run a $2M+ program portfolio and author the FAA documents that get those programs approved. Someone who can sit across from a federal stakeholder in the morning and rewrite a requirements traceability matrix in the afternoon. Someone with the executive presence to brief the COO and the technical depth to challenge a flawed engineering approach. This is hard work. It's also one of the most consequential EPM roles in the BVLOS industry right now. About ResilienX We're a small, engineering-led company building the safety, orchestration, and operational infrastructure that makes BVLOS drone operations possible at scale. Our products are the safety and control layer for low-altitude airspace, managing real-time risk, compliance, and coordination across drones, operators, and missions in public safety, infrastructure, logistics, and defense. In practice, we act as both safety authority and system integrator: we translate regulatory approval into deployable, scalable drone networks. With the FAA's final BVLOS regulations now in effect, the industry is about to take off, and we're at the front of that wave. What it's like to work here Small team. Real ownership. Direct access to the executives setting the strategy. We expect candor, precision, and follow-through, and we give the same in return. We have hard conversations when we need to. We don't do politics, and we don't do empire-building. The work is technically demanding and the stakes are real. Federal stakeholders are watching, and our customers are betting their operations on what we deliver. If you want a role where your work directly shapes how the national airspace evolves, this is it. Who we're looking for You're a seasoned EPM with 6+ years of program management experience, including direct ownership of programs valued at $2M or more. You've worked inside or alongside FAA regulatory programs in the UAS or AAM space, and you can author technical documentation for federal agencies, not just review what someone else wrote. You operate as a program manager and an individual contributor without dropping a stitch in either lane. You're comfortable in ambiguity, you wear multiple hats by default, and you have the executive presence to represent ResilienX in high-stakes program reviews. You hold teams to high standards through critical conversations, not through politics. You go deep on unfamiliar systems and you take ownership of outcomes, not just tasks. This role reports directly to the COO. What you'll own • A portfolio of concurrent engineering programs, each $2M or greater, across the full lifecycle: proposal contribution, baseline establishment, execution, stakeholder reporting, and formal close-out, • Schedule, scope, and cost performance against contract requirements, including detailed project plans, risk registers, and integrated master schedules, • Budget integrity, resource allocation, and subcontractor performance across all active programs, • FAA Near-Term Approval Process (NTAP) documentation and related regulatory compliance artifacts, authored directly and not just managed, • Substantive engineering content on technical proposals, including requirements definition, traceability, and systems documentation, • Hands-on engineering analysis and direct contributions to technical solutions, • Primary stakeholder relationships with FAA program leads, industry partners, and executive leadership, • High-stakes briefings, program reviews, and executive reporting, • An agile engineering team across multiple simultaneous program demands, including backlog prioritization and sprint refinement, • Mentorship and direct development of junior engineers, • ResilienX's representation at industry forums, FAA engagements, and partner program reviews Required • 6+ years of engineering program management experience, including direct responsibility for programs valued at $2M or greater, • Demonstrated experience working within or directly supporting FAA regulatory programs in the UAS or AAM space, • Proven ability to operate simultaneously as a program manager and an individual technical contributor, • Hands-on experience authoring technical documentation for federal agency programs (FAA, DoD, or equivalent), • Strong command of program management tools, methodologies, and agile development frameworks, • Experience managing subcontractors, teaming partners, and multi-disciplinary engineering teams, • Track record of stakeholder engagement at executive and federal program levels, • Bachelor's degree in Engineering Nice to Have • Direct experience with FAA Near-Term Approval Process (NTAP), UTM/USS frameworks, or BVLOS operational approvals, • Familiarity with FAA Part 107, Part 135, and emerging UAS/AAM regulatory frameworks, • PMP certification or equivalent program management credential, • Proposal development and capture management experience in federal aerospace markets, • Advanced degree in Engineering, Aerospace, or Systems Engineering, • Working knowledge of systems engineering methodologies (MBSE, requirements traceability, V&V), • Active network in the UAS, AAM, or federal aerospace community Compensation & Benefits • Medical, dental, and vision insurance covered by the company, plus long-term disability, short-term disability, and a $100,000 life insurance policy, • Company-paid parking at a downtown garage right across from the office, • 401k program available for employee contributions (no company match at this time), • Stock options as part of the compensation plan. When the company does well, so do the employees., • Salary range: $120,000 to $160,000. Final compensation will be determined based on a candidate's experience, qualifications, certifications, and demonstrated expertise relative to the role. Eligibility Requirement Due to the nature of work this role supports and applicable U.S. export control regulations (including ITAR and EAR), this position requires that candidates be U.S. Persons as defined by 22 C.F.R. § 120.62. U.S. Persons include U.S. citizens, U.S. lawful permanent residents (green card holders), and individuals granted refugee or asylum status. ResilienX does not provide immigration or visa sponsorship for this position, now or in the future. Applicants must already have authorization to work in the United States that does not require employer sponsorship.

Job DescriptionTelecom Network Engineer (Outside Plant)Position Overview We are seeking an experienced Telecom Network Engineer to lead the planning, design, and execution of outside plant (OSP) fiber and telecommunications infrastructure projects. This role requires deep expertise in OSP design, right-of-way (ROW) permitting, joint use (JU), pole make-ready engineering, MDU inside wiring design, and upfront network scoping. The ideal candidate will be a technical leader who can drive projects from concept through construction while coordinating with utilities, municipalities, and internal teams. Key ResponsibilitiesProject / Network Scoping • Perform initial network planning and high-level design for fiber deployments (FTTH, FTTX, backbone)., • Analyze service areas to determine optimal routing, architecture, and build strategy., • Conduct feasibility assessments, including aerial vs. underground design considerations., • Develop preliminary cost estimates, material forecasts, and build timelines., • Identify potential risks, constraints, and constructability challenges early in the project lifecycle., • Collaborate with business development and project management teams to support proposals and project bids.OSP Design & Engineering, • Develop detailed OSP fiber designs including aerial, underground, and buried infrastructure., • Produce high-quality construction drawings, splice diagrams, and bill of materials (BOM)., • Perform route planning, field validation, and constructability analysis.ROW & Permitting, • Manage and prepare ROW permits across municipalities, counties, and state agencies., • Ensure compliance with local, state, and federal regulations., • Coordinate with permitting authorities to resolve issues and expedite approvals.Joint Use (JU) Coordination, • Prepare and submit joint use applications to pole owners (e.g., utilities, telecom providers)., • Review and interpret utility pole loading analysis and engineering reports., • Coordinate with utility companies throughout the JU process.Pole Make-Ready Engineering, • Design and oversee pole make-ready work, including pole replacements, rearrangements, and reinforcements., • Review make-ready engineering packages for accuracy and compliance with NESC and utility standards., • Support construction teams during implementation.MDU Inside Wiring Design, • Design structured cabling systems for MDUs (apartments, condos, multi-tenant buildings)., • Develop riser diagrams, unit layouts, and pathway designs., • Coordinate with property owners and contractors for installation requirements.Project Management & Coordination, • Collaborate with construction, permitting, and project management teams to ensure timelines and budgets are met., • Provide technical guidance and mentorship to junior engineers and designers., • Interface with clients, vendors, and stakeholders to ensure project success. Required Qualifications • Bachelor’s degree in Engineering, Telecommunications, or related field (or equivalent experience)., • 7+ years of experience in OSP engineering and design., • Strong knowledge of:, • OSP fiber design (aerial & underground), • ROW permitting processes, • Joint use (JU) applications, • Pole make-ready engineering, • MDU inside wiring design, • Network scoping and feasibility analysis, • Familiarity with NESC standards and utility requirements., • Experience with industry tools such as AutoCAD, GIS platforms, and OSP design software., • Strong understanding of construction practices and field conditions. Preferred Qualifications • Experience working with major utilities (e.g., power companies, telecom providers)., • Knowledge of fiber network architectures (FTTH, FTTX, backbone)., • PMP or project management experience is a plus. Key Skills • Technical leadership and problem-solving, • Strong communication and stakeholder management, • Attention to detail and quality control, • Ability to manage multiple projects simultaneously Work Environment • Combination of office and field work., • Occasional travel for site walks and project coordination. Compensation & Benefits • Competitive compensation package, • Paid time off (PTO) and paid holidays, • 401(k) retirement plan, • Opportunities for career growth and advancement Location & Work Requirements • This position is based in our Syracuse, NY office., • Candidates must be local or within a reasonable driving distance., • Ability to work in-office 1–2 weeks per month is required. Monday - Friday 40+

Job Description About CXtec For more than 45 years, CXtec has helped organizations maximize the value of their IT investments. As the largest secondary-market network hardware provider in North America, we deliver innovative lifecycle management and IT Asset Disposition (ITAD) solutions to organizations of all sizes across the globe. SUMMARY: We are looking for an Account Manager-ITAD. As an Account Manager- ITAD you would provide overall support assistance to all ITAD team members, Work with ITAD Program Manager, ITAD AE’s, VP of ITAD to assist in details of PO Entry, Order Entry, Opportunity & Order follow-up, dormant customer follow-up, Sort and Settle reconciliation. Compensation: Base Salary $60,000–$65,000 -Final compensation will be determined based on a variety of factors including geographic location, skills, relevant education, experience, certifications, and overall alignment with business and organizational needs. ESSENTIAL FUNCTIONS: • Account Maintenance - responsible for assisting AE’s in maintaining minimum ABM marketing activity requirements. This includes dormant account follow up, existing account follow up, opportunity and transaction follow up., • Manage all account profiles, improve client utilization and maximize sales., • Assist VP of Global ITAD in, • Manage sales orders and provide status in the form of sales reports and forecasts to the manager and/or the management team., • Suggest needed improvements to systems & procedures., • Communicate professionally both within the company and externally., • Liaison with all areas of the company to meet and exceed goals and customer needs., • Provide an atmosphere of positive teamwork., • Assume additional responsibilities as required., • Part Number Creation and Enter Asset Values, • Maintain Client Job Trackers, • Serve as primary POC for facilitation of logistics requests, • Communicate directly with end user client, up to and including day of pickup, • Post Pickup follow up to ensure all went well – both with carrier and customer, • Support Order Entry Process, • Assist in creating / completing audit reports and CODs, • Collaborate with internal teams – Operations, Sales Support, ITAD team, etc. – to ensure timely execution of services and resolve issues, • Track and maintain job requests from outside of CXtec (ERI, ReCloud, Guardian, Pivital) and work to process to final invoicing. MINIMUM REQUIREMENTS: • BS in Business or Sales Management or related degree., • At least 1 years of sales experience selling or supporting hyper scale infrastructure users, • Must have ability to handle multiple software platforms simultaneously and organize a collaborative sale support process to increase efficiencies of ITAD program manager, ITAD Account AE’s and VP., • Highly motivated with exceptional leadership and written/verbal communication skills., • Excellent presentation, negotiation, and persuasion skills., • Ability to manage a pipeline with multiple accounts and partners., • Ability to work independently and use sound judgment in decision making with a results driven orientation., • Ability to participate as a team member as well as a leader in a fast paced, team-oriented environment. What We Offer • Health insurance and prescription drug coverage, • Dental and vision insurance, • Company-paid life insurance with voluntary life options, • Company-paid short- and long-term disability coverage, • Critical illness, accident, and hospital indemnity insurance, • Flexible Spending Accounts (FSA), • Pet insurance, • Traditional and Roth 401(k) with company match, • Tuition reimbursement and Employee Assistance Program (EAP), • Paid vacation, sick/personal days, and holidays Employment is contingent upon successful completion of a background check and pre-employment drug screening. CXtec is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, marital or familial status, citizenship, or any other legally protected status.

Job DescriptionSenior OSP Engineer (Outside Plant)Position Overview We are seeking an experienced Senior OSP Engineer to lead the planning, design, and execution of outside plant (OSP) fiber and telecommunications infrastructure projects. This role requires deep expertise in OSP design, right-of-way (ROW) permitting, joint use (JU), pole make-ready engineering, MDU inside wiring design, and upfront network scoping. The ideal candidate will be a technical leader who can drive projects from concept through construction while coordinating with utilities, municipalities, and internal teams. Key ResponsibilitiesProject / Network Scoping • Perform initial network planning and high-level design for fiber deployments (FTTH, FTTX, backbone)., • Analyze service areas to determine optimal routing, architecture, and build strategy., • Conduct feasibility assessments, including aerial vs. underground design considerations., • Develop preliminary cost estimates, material forecasts, and build timelines., • Identify potential risks, constraints, and constructability challenges early in the project lifecycle., • Collaborate with business development and project management teams to support proposals and project bids.OSP Design & Engineering, • Develop detailed OSP fiber designs including aerial, underground, and buried infrastructure., • Produce high-quality construction drawings, splice diagrams, and bill of materials (BOM)., • Perform route planning, field validation, and constructability analysis.ROW & Permitting, • Manage and prepare ROW permits across municipalities, counties, and state agencies., • Ensure compliance with local, state, and federal regulations., • Coordinate with permitting authorities to resolve issues and expedite approvals.Joint Use (JU) Coordination, • Prepare and submit joint use applications to pole owners (e.g., utilities, telecom providers)., • Review and interpret utility pole loading analysis and engineering reports., • Coordinate with utility companies throughout the JU process.Pole Make-Ready Engineering, • Design and oversee pole make-ready work, including pole replacements, rearrangements, and reinforcements., • Review make-ready engineering packages for accuracy and compliance with NESC and utility standards., • Support construction teams during implementation.MDU Inside Wiring Design, • Design structured cabling systems for MDUs (apartments, condos, multi-tenant buildings)., • Develop riser diagrams, unit layouts, and pathway designs., • Coordinate with property owners and contractors for installation requirements.Project Management & Coordination, • Collaborate with construction, permitting, and project management teams to ensure timelines and budgets are met., • Provide technical guidance and mentorship to junior engineers and designers., • Interface with clients, vendors, and stakeholders to ensure project success. Required Qualifications • Bachelor’s degree in Engineering, Telecommunications, or related field (or equivalent experience)., • 7+ years of experience in OSP engineering and design., • Strong knowledge of:, • OSP fiber design (aerial & underground), • ROW permitting processes, • Joint use (JU) applications, • Pole make-ready engineering, • MDU inside wiring design, • Network scoping and feasibility analysis, • Familiarity with NESC standards and utility requirements., • Experience with industry tools such as AutoCAD, GIS platforms, and OSP design software., • Strong understanding of construction practices and field conditions. Preferred Qualifications • Experience working with major utilities (e.g., power companies, telecom providers)., • Knowledge of fiber network architectures (FTTH, FTTX, backbone)., • PMP or project management experience is a plus. Key Skills • Technical leadership and problem-solving, • Strong communication and stakeholder management, • Attention to detail and quality control, • Ability to manage multiple projects simultaneously Work Environment • Combination of office and field work., • Occasional travel for site walks and project coordination. Compensation & Benefits • Competitive compensation package, • Paid time off (PTO) and paid holidays, • 401(k) retirement plan, • Opportunities for career growth and advancement Location & Work Requirements • This position is based in our Syracuse, NY office., • Candidates must be local or within a reasonable driving distance., • Ability to work in-office 1–2 weeks per month is required.

Job Description The pitch If you're a research-minded engineer who's tired of choosing between deep technical work and the regulatory conversations that actually shape the industry, this role is built for you. We need someone who can sit in an ASTM working group meeting in the morning, write Python to analyze flight data in the afternoon, and draft a section of a safety case the next day. Someone who can apply SAE ARP4761 to a real system, build a model in an MBSE tool, and co-author the standards that will define how m:N BVLOS operations work for the next decade. This role works directly with our CTO on the technical and regulatory foundations of the m:N BVLOS ecosystem. Half the work is prototype software and analytical tooling. Half is standards and regulatory expertise. Both halves matter equally. What it's like to work here Small team. Real ownership. Direct access to the executives setting the strategy. We expect candor, precision, and follow-through, and we give the same in return. We have hard conversations when we need to. We don't do politics, and we don't do empire-building. The work is technically demanding and the stakes are real. Federal stakeholders are watching, and our customers are betting their operations on what we deliver. If you want a role where your work directly shapes how the national airspace evolves, this is it. Who we're looking for You're a research-minded engineer with an advanced degree in systems engineering, aerospace, human factors, or a closely related discipline, and meaningful exposure to aviation standards development. You've sat in working groups, authored white papers, and contributed to published standards. You know the difference between an ASTM ballot draft and an RTCA committee deliverable, and you've spent time in at least one of them. You're equally comfortable writing a Python script to analyze flight data, building a system model in an MBSE tool, applying SAE ARP4761 and ARP4754 to a safety case, or co-authoring a standards contribution. You go deep on unfamiliar systems, you write clearly, and you operate well in environments where the problem isn't fully defined yet. You're equally at home in a working group meeting, in a peer-reviewed paper, and in a Python notebook. You're calm under pressure, comfortable with ambiguity, and you bridge research-grade prototypes and production-grade engineering conversations without losing your footing in either. This role reports directly to the CTO. What you'll own • Technical and regulatory contributions to ResilienX's standards work across ASTM, RTCA, NASA working groups, and adjacent bodies, including draft contributions, ballot reviews, and meeting representation, • White papers, technical position papers, and contributions to standards covering UAS BVLOS, m:N operations, ground control station human factors, IASMS, and related topics, • Prototype software and analytical tooling in Python (or equivalent) to support research questions, safety case development, and concept exploration, • System and operational models built in MBSE tools (Innoslate, Cameo, or similar) and system-of-systems frameworks, • Translation of emerging standards and regulatory requirements into product requirements and design constraints, in collaboration with engineering and product teams, • Human factors analysis for ResilienX systems, including ground control station design, crew workload, and m:N operational concepts, • Quantitative and qualitative data analysis on operational, simulation, and flight test data, • Contributions to FAA documentation packages, including safety cases, waiver applications, and NTAP-related artifacts, • ResilienX's representation at industry conferences, working group meetings, and academic forums, • Currency on FAA rulemaking, BVLOS frameworks, UTM/USS standards, and the broader AAM regulatory landscape Required • 3+ years of combined research, standards development, or industry experience in UAS, aviation systems, human factors, or system safety (Ph.D. research and working group contributions count toward this), • Advanced degree (M.S. or Ph.D.) in Systems Engineering, Aerospace, Mechanical, Human Factors, Computer Science, or a related technical field, • Direct experience contributing to standards development through ASTM, RTCA, NASA working groups, or equivalent bodies, • Working knowledge of UAS BVLOS operations and the FAA regulatory environment, • Familiarity with system safety frameworks, including SAE ARP4754 and ARP4761, • Demonstrated technical writing strength, including authorship of white papers, standards contributions, peer-reviewed publications, or formal regulatory documentation, • Working Python skills for prototyping, data analysis, modeling, and tooling, • Experience with MBSE or systems modeling tools (Innoslate, Cameo, NetLogo, or similar), • Comfort with quantitative and qualitative data analysis and the statistical tooling that supports it, • Proven ability to take ownership of unfamiliar technical areas and learn them quickly Nice to Have • Ph.D. in a relevant discipline with a research focus on UAS, AAM, human factors, or system safety, • Published work in aviation and human factors venues (AIAA, HFES, or equivalent), • Direct experience with m:N sUAS operational concepts, ground control station human factors, or IASMS, • Hands-on UAS operational exposure (Part 107 certification, simulation or flight testing, or field experience), • Experience with human factors methodologies including NASA TLX, semi-structured interviews, and usability evaluation, • Familiarity with FAA waiver and exemption processes, COAs, and safety case construction, • Working knowledge of qualitative analysis tools and statistical packages (such as NVivo, Minitab, SPSS, R), • Familiarity with PX4, ArduPilot, MAVLink, or similar UAS software stacks, • Active network in the UAS, AAM, human factors, or aviation standards community, • Experience supporting cross-functional research collaborations across industry, government, and academia Compensation & Benefits • Medical, dental, and vision insurance covered by the company, plus long-term disability, short-term disability, and a $100,000 life insurance policy, • Company-paid parking at a downtown garage right across from the office, • 401k program available for employee contributions (no company match at this time), • Stock options as part of the compensation plan. When the company does well, so do the employees., • Salary range: $90,000 to $130,000. Final compensation will be determined based on a candidate's experience, qualifications, certifications, and demonstrated expertise relative to the role. Eligibility Requirement Applicants must be authorized to work in the United States. Company DescriptionWe're a small, engineering-led company building the safety, orchestration, and operational infrastructure that makes BVLOS drone operations possible at scale. Our products are the safety and control layer for low-altitude airspace, managing real-time risk, compliance, and coordination across drones, operators, and missions in public safety, infrastructure, logistics, and defense. In practice, we act as both safety authority and system integrator: we translate regulatory approval into deployable, scalable drone networks. With the FAA's final BVLOS regulations around the corner, the industry is about to take off, and we're at the front of that wave.We're a small, engineering-led company building the safety, orchestration, and operational infrastructure that makes BVLOS drone operations possible at scale. Our products are the safety and control layer for low-altitude airspace, managing real-time risk, compliance, and coordination across drones, operators, and missions in public safety, infrastructure, logistics, and defense.\n\nIn practice, we act as both safety authority and system integrator: we translate regulatory approval into deployable, scalable drone networks. With the FAA's final BVLOS regulations around the corner, the industry is about to take off, and we're at the front of that wave.

Minimum of 1 to 3 Years Experience Ability to travel to remote locations Have own vehicle to drive to different locations and support end Users You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communication in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Skills Required • Capable of installing, removing, maintaining, monitoring and inventorying vehicle technology., • Must possess a diverse skill set that enables them to address a wide range of issues independently., • Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment., • Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges., • Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.)., • Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners., • Capable of ensuring device health is monitored, reported and remediated (DEX)., • Capable of maintaining OS currency using established processes leveraging Service Rings., • Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue., • Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer’s testing procedures provided to Supplier., • 24x7 availability, to be provided for the duration of the Major Incident., • Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates., • Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU)., • Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards., • Have, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile., • Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile, • Will have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills, • digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations., • Event Support: Audio and Video Readiness, Event Planning, Communications, • VIP/Exec level support capability., • Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations., • IT Software/Hardware Asset Management., • Issuing and acting on IT Incident and Request tickets that require higher trained individuals, including advanced software, hardware, and server related, etc. Main Responsibilities include: • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity., • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • Recommends and / or performs upgrades to end user devices, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned Technical Skills: • Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc., • Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications, • Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts, • Effective communication in English and/or local language, • Basic known workings of LAN technologies and hardware, • Ability to support technically video conferencing equipment Business Skills: • Ability to interact with customers so as to ensure that the service is polite, efficient and responsive service is provided, • A self-starter with ability to work on their own initiative, • To work through issues analytically to a successful conclusion HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Description Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities The IT Operations Manager is responsible for the leadership, management, and operational performance of the Bank’s IT infrastructure and support services. This role ensures the stability, security, and scalability of all technology platforms, while driving continuous improvement, operational efficiency, and a high level of end-user satisfaction. The position oversees infrastructure, network operations, end-user support, and enterprise systems, ensuring alignment with business objectives, regulatory requirements, and information security standards. Essential Duties: • Ensure timely resolution of IT incidents and service requests, promoting a responsive, customer-focused support model, • Maintain and improve system uptime, performance, and operational resilience across all platforms, • Lead infrastructure initiatives including upgrades, migrations, and modernization efforts (e.g., cloud, data center, VDI), • Partner with auditors, regulators, and external consultants during audits and examinations, • Work closely with Information Security to implement and enforce policies, controls, and best practices, • Provide technical leadership across core platforms including Microsoft 365/Exchange, Citrix/VDI, Active Directory, and Nutanix environments, • Serve as an escalation point for complex technical issues across network, server, and application domains, • Establish and track key performance indicators (KPIs), SLAs, and operational metrics, • Ensure proper change management, incident management, and problem management processes are followed, • Lead, mentor, and develop IT staff, fostering a culture of accountability, collaboration, and continuous improvement, • Support remote locations and branch operations as needed (approximately 10% travel required). Qualifications Bachelor’s degree in management information systems (MIS), Computer Science, Business, or a related field, or equivalent combination of education and experience. Ongoing professional development in infrastructure, cloud technologies, and cybersecurity preferred. Minimum of eight (8) years of progressive IT experience, including leadership or supervisory responsibilities within infrastructure, operations, or support functions. Skills & Competencies: • Strong leadership, team development, and organizational management skills, • Excellent communication and stakeholder engagement abilities, • Proven ability to manage multiple priorities in a fast-paced environment, • Strong customer service orientation with a focus on user experience, • Deep technical knowledge of enterprise infrastructure, networking, and telecommunications, • Strong analytical, problem-solving, and decision-making capabilities, • Ability to work both strategically and hands on when required

Job DescriptionAbout CXtec For more than 45 years, CXtec has helped organizations maximize the value of their IT investments. As the largest secondary-market network hardware provider in North America, we deliver innovative lifecycle management and IT Asset Disposition (ITAD) solutions to organizations of all sizes across the globe. SUMMARY: Establish, develop and maintain strong professional relationships with sales representatives and management. This role is critical in being the front-line initial qualification of all potential ITAD leads that come through the End-User Sales team. Work with End-User sales reps on their customer equipment buy-back requests. Perform initial qualification to determine if buy-back request is transaction or potentially a strategic ITAD opportunity. Additionally, this role will assist ITAD Account Execs in servicing major ITAD named accounts as needed. Compensation: Base Salary $150,000–$175,000 | OTE: $350,000–$375,000-Final compensation will be determined based on a variety of factors including geographic location, skills, relevant education, experience, certifications, and overall alignment with business and organizational needs. ESSENTIAL FUNCTIONS: • Responsible for selling IT Asset Disposition (ITAD), trade-in and data security services offerings., • Responsible for initial qualification of all inbound buy-back requests from the End-User Sales team., • Meet and exceed set sales quotas while adhering to rules of engagement., • Manage all account profiles, improve client utilization and maximize sales., • Keep and maintain a list of End-User sourced ITAD deals for sales forecasting., • Maintain oversight of ITAD Project Manager when on site ITAD projects are occurring., • Maintain oversight of front -line customer communication in tandem with End-User Sales reps., • Facilitate all communications relative to end-user ITAD pipeline and report to VP of ITAD., • Manage a complex, enterprise solution sale to include managing the RFP process., • Liaison with all areas of the company to meet and exceed goals and customer needs., • Provide an atmosphere of positive teamwork., • Assume additional responsibilities as required.MINIMUM REQUIREMENTS:, • BS in Business, Sales Management or related degree., • 5 years of sales experience selling to hyper scale infrastructure users., • Experience with OEM (Dell/EMC, Cisco, Arista, HP, Supermicro and or NetApp), selling to CSP's or hyperscale clients or experience with technology hardware of solution sales for Cloud Service Providers and Infrastructure as a Service (IAAS) or experience selling Data Center solutions (RackSpace, QTS, Digital Reality, CyrusOne, Equinix, etc.) or hyperscale clients., • Highly motivated with exceptional leadership and written/verbal communication skills., • Excellent presentation, negotiation and persuasion skills., • Ability to manage a pipeline with multiple accounts and partners., • Proven success prospecting, building a pipeline, moving opportunities through the sales cycle., • Ability to propose, present and discuss solutions with C-level and decision makers., • Ability to work independently and use sound judgment in decision making with a results driven orientation., • Ability to participate as a team member as well as a leader in a fast paced, team-oriented environment.What We Offer, • Health insurance and prescription drug coverage, • Dental and vision insurance, • Company-paid life insurance with voluntary life options, • Company-paid short- and long-term disability coverage, • Critical illness, accident, and hospital indemnity insurance, • Flexible Spending Accounts (FSA), • Pet insurance, • Traditional and Roth 401(k) with company match, • Tuition reimbursement and Employee Assistance Program (EAP), • Paid vacation, sick/personal days, and holidays Employment is contingent upon successful completion of a background check and pre-employment drug screening. CXtec is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, marital or familial status, citizenship, or any other legally protected status.

Are you a Level 3 / Tier 3 network support engineer interested in data science and autonomous infrastructure? Our client is building vertically integrated networking systems and using the data they generate to power the next generation of AI-driven infrastructure. In this role, you’ll: - Review

Job Description Join our team of technical professionals as a 2-Way Radio and Technical Systems. Build a career installing and servicing critical communications and technical support systems for industry, emergency services, health care, and education. Earn professional certifications while providing exceptional workmanship of the highest quality in the installation and maintenance of sophisticated electronic equipment and systems. We sell, service, design and install radio repeater systems, fire station alerting systems, public address equipment, distributed antenna systems, cell phone booster systems, security camera systems, access control systems, uninterruptible power supplies, servers, switches, PTP Links and more. Systems include all types of mounting hardware, cables, antennas, operator interface computers, devices and power. Summary As a Field Service Technician, you will build, install, troubleshoot, service, and maintain Land Mobile Radio(LMR) analog, DMR, P25, and trunked digital RF systems. You, along with the field service team, will be directly responsible for keeping our communities' public safety, education, and public works departments communicating. Essential Duties and Responsibilities The job tasks encompass technical responsibilities, including the deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwave equipment, computers, servers, and network equipment. Our Technicians collaborates closely with Public Safety Customers, System Managers, Engineers, Sales Teams, and Project Managers . Additionally, the department operates on a 24/7/365 basis to provide support for mission-critical systems that serve our Public Safety Customers. • Maintain, optimize, test, document and manage highly technical Motorola and other communications systems., • Focus on maintaining optimal performance levels across an integrated system while taking a proactive approach to address and mitigate system level alarms and malfunctions., • Manage system availability through routine system maintenance, performance monitoring and system wide preventative maintenance., • Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and the documentation of results., • Optimize and support complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems., • Deliver knowledge of R.F. systems, such as transmitters, receivers, and antenna networks., • Deliver knowledge in standard telephony, dedicated data circuits, and packet switching techniques., • Provide weekly reports of activities and accomplishments., • Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues., • Continuous training in the latest technologies and troubleshooting techniques. Preferred Skills: • Candidates must be familiar with the latest technologies and troubleshooting techniques for current model digital and analog Motorola communications equipment and system architectures., • Experience as a Communications System Technician with expertise in P25 Systems, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks, and subscriber equipment., • Highly knowledgeable in wired/wireless communications systems, including local area networks (LAN) and wide area networks (WAN)., • Proficient in MS Word, Excel, Outlook, and Access, demonstrating strong computer literacy., • Possesses exceptional self-management and interpersonal skills to effectively collaborate with customers, subcontractor partners, and various teams within Motorola Solutions., • Self-motivated and capable of performing duties independently without direct supervision., • Skilled in quickly resolving customer problems even in stressful situations., • Familiarity with configuring and testing base stations, repeaters, routers, switches, and MPLS networks., • Proficient in installing, configuring, and maintaining computer networks, including cabling, routers, switches, firewalls, and bridges., • Proven experience utilizing equipment commonly used for optimizing and testing Motorola communications systems, such as Communications Systems Analyzers, Power Sensors and Watt Meters, TIMS sets, CPS, CSS, Antenna Systems Analyzers (FDRs)., • Skilled in configuring and testing Motorola and other two-way radio and subscriber products., • Experience working with logging recording systems, RF interfaces, wired/wireless communications systems, 911 applications, and networking equipment. Candidate Requirements: • Must be willing to travel and live within 50 miles from the coverage area., • Must be able to obtain background clearance as required by government customer(s)., • Must have a current, valid driver’s license and no traffic violations., • Ability to be on-call 24/7/365, • Certifications such as ETA are a plus., • CET certifications through CompTIA Network+ and/or Security+ are highly desirable., • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Target Base Salary Range: $90,000 - $110,000 USD Standard Hours are M-F 8:00am-5:00pm some weekends and nights might be required as part of an on-call schedule. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Sign-on bonus is available based upon certifications and skill sets. Basic Requirements • High School Diploma/GED OR 5+ years’ experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, Military, 2 way equipment, IT Systems, Telecommunications, Public Safety, Engineering or Networking equipment. United Radio, Inc. Benefits include: • Incentive Bonus Plans, • Medical, Dental, Vision benefits (with contribution), • 401K (with contribution), • 8 Paid Holidays, • Generous Paid Time Off Packages, • and more! United Radio, Inc. is a family-owned business that has served CNY and beyond for over 100 years. We believe that our core values provide an environment that promotes position satisfaction, collaborative, and cohesive culture as well as tremendous opportunities for growth.

Job Description Taylor Northeast is the mid-Atlantic and New England’s premier dealer of forklifts, container handlers, railcar movers, industrial floor cleaning machines, and much more. Headquartered near Reading, Pennsylvania with multiple branch facilities from Baltimore to New Hampshire, we sell, rent, service, and rebuild a range of custom and heavy-duty material handling equipment that is unlike any other company in the industry. And we are fortunate to have an equipment lineup that is backed by the best service technicians and parts support teams in the Northeast. We are seeking a Field Technician for the Syracuse, NY area to service various types of material handling equipment. The ability to work, think and operate independently is a must. RESPONSIBILITIES • Inspect, diagnose and service heavy lift equipment (diesel, electric or LP fueled) to diagnose technical problems, • Determine required repairs, • Maintain equipment service records, • Conduct regular preventative maintenance tasks on-site at customers' locations, • Test mechanical equipment after repair or assembly to guarantee proper performance and compliance with the manufacturers' specifications, • Hydraulic experience necessary, • Diesel experience necessary, • Strong electrical aptitude necessary, • Must have clean, safe driving record, • Prior mechanical and technical experience on large mobile equipment preferred, • Applicant must be able to pass a pre-employment drug test, physical exam, and background checkBENEFITS, • Competitive salary commensurate with experience, • 401(k) with company match, • Health insurance (majority paid by company), • Dental insurance, • Vision insurance, • Life insurance, • Referral program, • Weekly pay schedule, • Travel expenses ABOUT US Taylor Northeast is proud to be a flagship member of the H&K Equipment Group, a fast-growing network of four operating companies that employs hundreds of experts at businesses located throughout the US. Our companies’ primary specialties include full-service, cradle-to-grave coverage of heavy-duty and customized material handling equipment. From the nation’s busiest ports to its largest mills, to its biggest infrastructure projects, you will find our equipment wherever you find materials on the move. Learn more about the power of our teams at taylornortheast.com. We are an equal opportunity employer Powered by JazzHR UXfblvLfGv

Job DescriptionJob SummaryWe're looking for a hands-on IT Infrastructure Manager to lead and evolve our core technology environment. This role blends technical expertise with leadership, owning the performance, security, and reliability of our infrastructure while guiding day-to-day IT operations. You'll play a key role in maintaining and improving our servers, networks, cloud platforms, security, and backup systems, while also supporting employees and partnering with leadership on strategic initiatives. This is an opportunity to make a direct impact on a stable, growing organization where IT is a critical driver of success. What You'll Do • Lead the day-to-day operation of IT infrastructure, including servers, networks, cloud systems, backups, and security, • Provide hands-on support and technical leadership across infrastructure and end-user environments, • Prioritize and coordinate IT activities to ensure timely issue resolution and system uptime, • Administer Windows Server environments (Active Directory, Group Policy, DNS, DHCP, file services), • Manage Microsoft 365 and Azure AD / Microsoft Entra ID, including user provisioning, access control, and licensing, • Support and optimize virtual environments (Nutanix, VMware vSphere/vCenter), • Maintain and troubleshoot network infrastructure (switches, routers, VLANs, VPNs, wireless), • Configure and support Cisco and Meraki networking equipment, • Ensure data and system security through patching, monitoring, and best practices, • Oversee backup and disaster recovery solutions (Commvault or similar), • Support infrastructure projects, vendor coordination, and long-term planning, • Create and maintain technical documentation, diagrams, and standards, • Provide guidance and mentorship to IT staff and deliver excellent user support What You Bring • Strong experience managing enterprise IT infrastructure in a hands-on role, • Expertise in:, • Virtualization (Nutanix, VMware), • Microsoft technologies (Active Directory, Microsoft 365, Entra ID), • Networking (TCP/IP, DNS, DHCP, VLANs, VPNs, routing/switching), • Security and access control best practices, • Experience leading or mentoring team members, vendors, or technical projects, • Ability to prioritize work, solve complex problems, and communicate clearly, • Strong documentation and organizational skills, • Customer-focused mindset with the ability to support users across multiple channels Basic Qualifications • 7+ years of experience in IT infrastructure, system administration, or network administration, • Prior leadership experience (manager, team lead, or senior technical role), • Hands-on experience with virtualization, networking, and Microsoft environments, • Experience with backup/recovery solutions (Commvault or similar), • Strong troubleshooting and problem-solving abilities Preferred Qualifications • Experience with Meraki and Cisco networking, • Familiarity with MS SQL Server (clustered environments), • Experience supporting HIPAA, PCI, or other compliance standards, • Exposure to hybrid cloud environments and modern identity management Why Join Us • High-impact role with visibility across the organization, • Opportunity to shape and modernize IT infrastructure, • Collaborative environment with leadership support, • Stable organization with long-term growth focus Compensation & Benefits • Salary Range: $98,000 - $125,000 per year (This is a sample expected range for an experienced IT Infrastructure Manager in Central New York. The final offer will be determined based on your experience, qualifications, and market considerations.), • Benefits Package: We offer a comprehensive benefits package for full-time employees, including health insurance (medical, dental, and vision), a 401(k) retirement plan with company match, paid time off (vacation and holidays), and employee discounts on our products. You will be part of a supportive, family-oriented company culture that values work-life balance, professional development, and employee well-being. (Specific benefits and eligibility details will be provided during the interview process.) About the CompanyL. & J.G. Stickley, Inc. is a well-established, family-owned manufacturer and retailer of premium home furnishings with over a century of history. We are proud of our heritage of fine craftsmanship and our commitment to quality. Our headquarters and primary manufacturing facilities are located in Manlius, New York, and we operate retail showrooms across the region. Our company culture is built on teamwork, integrity, and excellence. As a member of our IT team, you will help uphold these values by supporting our most important asset - our people. Apply TodayIf you're a hands-on infrastructure leader who enjoys solving complex technical challenges while guiding a team, we'd love to hear from you. Equal Opportunity EmployerWe are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. Job Posted by ApplicantPro

Job Description Syracuse, New York Alternative Fuels Technician Renewable Energy Infrastructure Services Salary: $25.00–$50.00 per hour, based on experience OUR CLIENT On behalf of our client, we are seeking an Alternative Fuels Technician to join a growing team dedicated to designing, building, and maintaining advanced renewable and alternative energy fueling infrastructure. This full-time, day-shift position (Monday through Friday) supports a network of Compressed Natural Gas (CNG) and Renewable Natural Gas (RNG) fueling stations throughout Syracuse and the greater Central New York region. As part of an experienced technical service group, you will ensure the safe, reliable, and efficient operation of mechanical and electrical systems across multiple locations. Responsibilities include performing troubleshooting, preventive maintenance, inspections, and component replacements to optimize station performance and maximize uptime. THE IDEAL CANDIDATE Minimum of a high school diploma or GED; post-secondary technical training or certification is an asset. 3–5 years of mechanical, electrical, or instrumentation experience—preferably in CNG, RNG, LNG, LCNG, or related alternative energy systems. Working knowledge of compressors, dryers, storage tanks, pumps, valves, and control systems. Ability to diagnose and repair electrical components, including motors, conduit, relays, frequency drives, sensors, and PLC logic. Proficient with Microsoft Office and familiar with digital maintenance software and service reporting tools. Strong troubleshooting, communication, and time management skills, with a proactive and safety-focused work approach. Valid driver's license with a clean record and willingness to travel to fueling sites throughout Central New York as needed. Physically capable of lifting up to 50 lbs., climbing ladders, and working outdoors in varied weather conditions. RESPONSIBILITIES Perform scheduled preventive maintenance, inspections, and repairs on CNG and RNG station equipment, including compressors, dispensers, pumps, actuators, dryers, and piping systems. Conduct electrical diagnostics and repairs on wiring, motor control circuits, PLCs, transducers, and sensors. Inspect, maintain, and service mechanical systems such as valves, filters, heat exchangers, and intercoolers to ensure safety and efficiency. Execute corrective and proactive maintenance strategies to minimize downtime and ensure peak system performance. Maintain detailed service records, logging data such as pressures, voltages, and flow rates while tracking all work performed and parts used. Ensure fueling site cleanliness, safety, and appearance, including basic facility and grounds upkeep. Collaborate with fellow technicians, dispatch, and operations teams to support optimal station uptime and reliability. Participate in a periodic on-call rotation for emergency response and after-hours service as required. WHAT'S IN IT FOR YOU Competitive hourly wage: $25.00–$50.00, depending on experience Full medical, dental, and vision benefits after 30 days PTO and company-matched 401(k) plan Tool allowance, company vehicle, and mobile device provided Career growth and certification support, including ongoing technical training and tuition reimbursement Work within a fast-growing renewable energy network committed to innovation, safety, and sustainability WHAT TO DO NOW If you are passionate about clean energy infrastructure and have the technical expertise to keep fueling systems operating at their best, we'd love to hear from you. Please note: Only qualified candidates selected for an interview will be contacted. Keywords: Alternative fuels, CNG technician, RNG service tech, electrical maintenance, renewable energy mechanic, compressed gas systems, Syracuse jobs, New York technician roles

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement, • Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description Location This position is 100% in-office and reports to our facility on site in Syracuse, NY (Must be local or willing to relocate at your own expense). Job Summary Rapid Response Monitoring is seeking a service-oriented IT Support Specialist to serve as part of 24x7 team maintaining 99.999% network and system uptime. Rapid Response Monitoring is a company driven by our tireless desire to protect lives and property by creating and leveraging the most cutting-edge technology possible. Supported by teams of experts in their respective fields, we provide best in class monitoring services for some of the biggest names in electronic and digital security, aging in place, and fire protection services. As an IT Support Specialist, you will provide technical assistance to the team members of Rapid Response with their hardware and software support requests. We are looking for an individual who can use their analytical and problem-solving skills while providing exceptional internal and external customer service. Salary Range $70,000 - $100,000 per year, based on experience Hours Various (3:00pm-11:00pm; 11:00pm-7:00am Eastern Time) Schedule Sat-Wed OR Wed-Sun Responsibilities • Function as the first-level contact for all Information Technology Help Desk issues received via Rapid Response’s Ticket System, • Troubleshoot IT-related issues using best practices, internal tools, standard troubleshooting techniques, and external resources, • Log all support requests in the ticket system and document all actions to include all follow up conversations, troubleshooting steps, and resolution, • Upon escalation, work with Tier 2 support to learn further troubleshooting and resolution techniques, • Recommend modifications to IT Support procedures to enhance the service provided by the department, • Remain highly organized and detail oriented, • Maintain a sense of urgency when completing tasks Basic Qualifications • Minimum of two (2) year IT, Computer Science, Information Science, or related degree or equivalent Military Service, • Ability to work in multiple systems concurrently while providing support services, • Proficient computer skills (i.e., Word, Excel, Ticket Systems, Web Applications), • Many of our positions require an extra level of screening to obtain Department of Defense security clearance, • Rapid Response prides itself in being a drug-free workplace Preferred Qualifications • Experience in the alarm industry, including panel setup, configuration, and signal management, • Bachelor's degree in IT, Computer Science, Information Science, or a related field of study, • Familiarity with PowerShell for automation and system management, • Experience navigating and managing Linux servers, • CompTIA A+ certification or equivalent foundational IT knowledge, • Knowledge of Microsoft Active Directory and domain-joined infrastructure, • Experience working with Microsoft Office 365 administration and support What awaits you at Rapid Response • Medical, Dental, Vision, and 401k, • Paid Vacation and Sick Time, • Wellness Program + Wellness DAYS OFF, • Internal advancement opportunities, • The opportunity to make an impact on communities across the country every day About Rapid Response Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid! Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment. Additional Information Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

Collaboration & Infrastructure Support Work closely with network, security, and infrastructure teams. Participate in design discussions for new hardware, network, cloud, or application deployments.

Program or project management experience within a technical business - Experience managing complex technical projects - Strong leadership, interpersonal, and team building skills - Experience with new project startup, technical writing, cost estimating, and subtier supplier oversight - Experience wo

The Facilities Engineer / Project Manager.The position will work in collaboration with Senior Management, Maintenance, Production, Engineering and other teams to create a detailed schedule which identifies the sequences and activities needed to successfully complete the project on time and on budget

Our client is seeking a highly experienced Senior Project Manager to lead large-scale capital projects domestically and internationally, including a major Hyderabad office development (~160,000 SF supporting ~800 headcount).This role operates as a sole practitioner (owner’s representative) respons

Supreme Industries is seeking an experienced.This role is responsible for overall project planning, execution, financial performance, client coordination, and team leadership.The ideal candidate is a strong builder of teams and relationships, with the ability to manage multiple priorities while keep

FlexStaff is seeking a Project Manager for our client, a leader in mission-critical power quality solutions.The Project Manager will take ownership of complex power system projects from order entry through commissioning and closeout.This is a key role central to their commitment to quality, customer

Senior Project Manager – Construction Management.Long Island, NY (projects across Long Island & NYC).Long Island–based construction management and development firm.Manage project schedules, budgets, and resource planning.Act as the primary liaison for clients, consultants, and key stakeholders.C

Provide Level 2 support for core business applications including CRM, ERP, HRIS, and SaaS platforms, triaging and resolving issues escalated from the helpdesk.Administer user accounts, access permissions, and security settings across enterprise applications and the Microsoft 365 environment (Exchang

Framework Ventures is seeking an experienced Technical Project Manager in Town of Sweden, New York.The ideal candidate will have over 5 years in leadership, with significant experience in Node.Responsibilities include overseeing development, collaborating closely with teams, and guiding product laun

From toys to t-shirts, console games, books, and more, our team brings our beloved brands and franchises into the lives of families through products and experiences that can be found worldwide, such as the Disney Store e-commerce platform, Disney Parks, local and international retailers, and Disney

This high-impact role focuses on managing scope, schedule, budget, quality, and risk while coordinating multi-disciplinary teams and stakeholders across all phases of infrastructure delivery. The ideal candidate will have proven experience planning, managing, engineering of design build, and/or EPC

Detailed knowledge of information technology infrastructure and systems preferred.

The Facilities Engineer / Project Manager.The position will work in collaboration with Senior Management, Maintenance, Production, Engineering and other teams to create a detailed schedule which identifies the sequences and activities needed to successfully complete the project on time and on budget

Supreme Industries is seeking an experienced.This role is responsible for overall project planning, execution, financial performance, client coordination, and team leadership.The ideal candidate is a strong builder of teams and relationships, with the ability to manage multiple priorities while keep

New York Power Authority's Project Delivery division is seeking a Project Engineer to join their Waterway Infrastructure team, supporting the revitalization of the New York State Canal System.

Our client is seeking a highly experienced Senior Project Manager to lead large-scale capital projects domestically and internationally, including a major Hyderabad office development (~160,000 SF supporting ~800 headcount).This role operates as a sole practitioner (owner’s representative) respons

The Broadcast IP Infrastructure Engineer is responsible for supporting and maintaining a modern SMPTE ST 2110-based broadcast infrastructure powering studio production environments. The engineer works closely with broadcast engineering, IT networking teams, and production staff to maintain highly re

Senior Project Manager – Construction Management.Long Island, NY (projects across Long Island & NYC).Long Island–based construction management and development firm.Manage project schedules, budgets, and resource planning.Act as the primary liaison for clients, consultants, and key stakeholders.C

Provide Level 2 support for core business applications including CRM, ERP, HRIS, and SaaS platforms, triaging and resolving issues escalated from the helpdesk.Administer user accounts, access permissions, and security settings across enterprise applications and the Microsoft 365 environment (Exchang

At Community Financial System, Inc.CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products.Our retail division, Community Bank, N.Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts.Beyond retail banking,

FlexStaff is seeking a Project Manager for our client, a leader in mission-critical power quality solutions.The Project Manager will take ownership of complex power system projects from order entry through commissioning and closeout.This is a key role central to their commitment to quality, customer

Categories experiencing the most growth include lighting, motorized shades, lighting control, and networking.

Updates job knowledge by tracking technology and project management advances; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Employment Type: Full-Time FSLA: Salary/Exempt Division: Project Management Department: Project Management Reports to: Project Manager Supervisory Duties: Yes Salary Range: $101,000 - $116,000 The Assistant Project Manager (APM) will serve as a vital team member while assisting the Senior Pro

Network Administrator Job Duties: Assist in network design and implementation. Provide network support with a variety of operating systems. Install and configure computer network equipment.

Project Cost Estimating Manager.Our client is hiring a Principal Estimator to support our growing manufacturing/industrial client base.In this position you will be part of the PMO and providing direction and leadership for each phase of the project scope to assure on cost task completion within or b

Create automated testing approaches and infrastructure for validating reliability, performance, and resilience of cloud orchestration tools and applications. Knowledge of networking technologies and fundamentals.