Content Operations Specialist/Manager, UGC Community
1 month ago
Mountain View
Job Description About NewsBreak Founded in 2015, NewsBreak is the Content Intelligence platform shaping the future content economy. With over 40 million monthly active users, our flagship platform delivers highly personalized local news and information powered by advanced AI, recommendation systems, and adtech. Recognized by Fast Company as #32 on the Top Workplaces for Innovators, we're proud to be Great Place to Work® certified and home to a dynamic team of technologists, product innovators, and business leaders who are passionate about solving meaningful challenges at scale. Together, we reached unicorn status in 2021, and we remain committed to continuing this high-growth trajectory with the right team to fulfill our mission: building the infrastructure layer for content intelligence. If you're inspired to dream big, innovate fast, and make a difference, we'd love to hear from you! For more information, visit Onsite 5 days in our Mountain View, CA office is required. About the role We are seeking one highly passionate, exceptionally innovative, and results-driven Content Operations Specialist/Manager. If you are enthusiastic about building a thriving content community from scratch and possess the courage and experience to turn ambitious visions into reality, this is your stage! You will be a pivotal force, deeply involved in the end-to-end (0-1) establishment of our platform's content ecosystem, the development and refined management of our creator system, and the rapid growth of core content supply. Through sophisticated operations and innovative community activities, you will comprehensively enhance community engagement, content quality, and user belonging content meets the diverse needs of our audiences. This position bridges content strategy and technology, facilitating the delivery of innovative and trustworthy content products. Responsibilities 0-1 Establishment and Refinement of the Community Content Ecosystem: • Lead and define core content operation strategies and mechanisms, • based on community development stages and user needs, including but not limited to content categorization, topic setting, recommendation algorithms, and community guidelines, ensuring a healthy, diverse, and high-quality content environment., • Continuously monitor and analyze community content data, identifying content trends, user preferences, and community hotspots to provide data-driven insights for product optimization and operational strategies., • Be responsible for building and perfecting the community's core creator (KOC/KOL) system, leading the discovery, recruitment, incubation, cultivation, and ongoing operations of high-value creators, consistently boosting their activity, contribution, and content output efficiency., • Innovatively design and execute creator growth paths and incentive mechanisms (e.g., support programs, exclusive benefits, online and offline events) to enhance creators' sense of belonging and satisfaction within the community., • Through planning community events, user engagement, external collaborations, and other diverse methods, continuously increase the quantity and richness of high-quality content in the community, ensuring rapid content cold-start and sustained growth., • Collaborate with marketing/brand teams to jointly build unique community content IPs or branded segments, enhancing the influence of community content., • Plan and execute online and offline community activities, topic discussions, interactive challenges, etc., to boost user activity and interaction within the community., • Collaborate with product teams to optimize community product features, improve user experience, and foster UGC behavior and the formation of community relationships. Experience & Capabilities: • Bachelor's degree or higher. 3+ years of internet content community operations experience, with a proven track record of successfully building and operating a content community or creator system from 0 to 1., • Possess a deep understanding of community ecosystems, coupled with unique industry insights and forward-thinking vision., • Community Sensitivity: A passion for community culture, with a high degree of sensitivity and insight into user behavior, community dynamics, and trending topics., • Content Planning Acumen: Possess excellent content planning, organization, and editorial skills, capable of independently developing high-quality operational plans., • Data Analysis Proficiency: Strong data analysis capabilities, able to identify community issues, evaluate operational effectiveness, and optimize strategies through data., • User Operations Expertise: Proficient in user psychology, skilled in tiered user operations and community management, with excellent user communication and retention abilities., • Communication & Collaboration: Outstanding cross-functional communication, coordination, and project management skills, enabling efficient collaboration with product, tech, and marketing teams., • Innovation & Resilience: Possess innovative thinking and strong resilience, capable of quickly adapting and finding solutions when faced with challenges., • Experience in news, local life, or general knowledge content communities., • Health, dental, and vision care for you and your family, • Top-tier 401(K) plan with company matching, • Paid time off and paid holidays, • Paid parental leave, • FSA and commuter benefits programs CPRA Privacy Notice for California Candidates