Part-Time Leasing Consultant
23 days ago
College Station
Job Description Our student housing community in College Station, TX is hiring for a Part-Time Leasing Consultant! Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections. PRIMARY DUTIES & RESPONSIBILITIES: Will always include those specifically assigned by the immediate supervisor. • Provide excellent service to all residents, prospects, and visitors to the community., • Effectively lease apartments in accordance with occupancy goals., • Follow Fair Housing Standards in all dealings with prospects and residents., • Conduct outside marketing under the direction of the Assistant Manager and the Community Manager., • Conduct the application review for each lease including credit and income verifications and background checks., • Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures., • Ensure the condition of leased apartments prior to move-in, including a final inspection., • Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents. Daily/Weekly: • Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit., • Answer all phone calls, emails, and voicemails that come in throughout the day., • Signage Inspection: Inspect bootlegs, banners, balloons, and brochures., • Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper., • Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed., • Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification., • Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication., • Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information., • Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly., • Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems., • Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date., • Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager., • Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager., • Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication., • Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process., • Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:, • Enter gate codes, distribute parking decals., • Obtain utility hook-up verification from resident (or no mail key)., • Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters)., • Confirm Resident Contact Information & Demographics in Entrata QUALIFICATIONS: • Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience., • Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel., • Excellent customer service, sales, and negotiation skills., • Good communication and listening skills., • Able to speak effectively before groups of customers or employees of organization., • Able to read and understand lease documents., • Able to be an effective team player and interact well with others., • Organized and detail oriented., • Patient, even-tempered and works well under pressure., • Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals., • Able to write routine reports and correspondence., • Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations., • Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form., • Effective time management skills., • Able to maintain confidentiality., • Able to follow directions from a supervisor., • Able to understand and follow posted work rules and procedures., • Able to accept constructive criticism., • Able to work weekends or overtime as job requires. EDUCATION AND EXPERIENCE REQUIREMENTS: • Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE: • Knowledgeable in Microsoft Word and Excel., • Knowledge in Entrata preferred. CERTIFICATES, LICENSES, REGISTRATIONS: • None JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for). Cooperation, Influence, Teamwork & Business Relationships – 25% □ Collaboration & Teamwork – 20% □ Cooperation – 20% □ Customer Service – 20% □ Influence – 20% □ Internal/External Relationships – 20% Decision Making/Initiative – 25% □ Analytical & Problem Solving – 16.67% □ Decisive – 16.67% □ Practical Judgment – 16.67% □ Action-Oriented – 16.67% □ Confidence & Risk Taking – 16.67% □ Effort & Self Development – 16.67% Job Knowledge and/or Job Specific Skills – 25% □ Job Knowledge – 16.67% □ Multi-Tasking – 16.67% □ Reporting – 16.67% □ Work Quality– 16.67% □ Work Quantity – 16.67% □ Creativity & Productivity – 16.67% Professional/Technical/Communication Skills – 25% □ Ethics & Values – 14.29% □ Integrity – 14.29% □ Perseverance& Determination – 14.29% □ Reliability & Punctuality – 14.29% □ Time Management – 14.29% □ Approachability & Composure – 14.29% □ Verbal & Written Communication – 14.29% WORKING ENVIRONMENT AND PHYSICAL DEMANDS: Check (□) one or more of the following that best describes the environment and types of exposures of the job: X Office environment X Outdoors environment _ Mechanical facility X Changing weather conditions _ Toxic or caustic chemicals _ Odors or fumes _ Electrical current _ Loud machine/Equipment noise _Above ground level _ Confining spaces Physical Demands: Over 2/3 Time Between 1/3 and 2/3 Under 1/3 Walking X Sitting X Standing X Climb or balance X Lifting under 10 lbs. X Lifting over 10 lbs. X Reach with hands & arms X Stoop, kneel, crouch or crawl X Talk or hear X Travel Outside the area X SUPERVISORY RESPONSIBILITY: Does this job have supervisory responsibilities? No Powered by JazzHR zuvR84ISuV
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