Overnight Front Desk Attendant 11p-7a Part Time
hace 27 días
Royal Oak
Job DescriptionFront Desk Attendant – Overnight Shift (11PM – 7AM) Hotel Royal Oak As the overnight face of Hotel Royal Oak, the Front Desk Attendant is a calm, capable multitasker who ensures the hotel remains welcoming, efficient, and secure throughout the night. This role blends hospitality, light F&B service, and early-morning prep duties—all while being the first point of contact for late-night guests and early risers. Key Responsibilities: • Guest Services & Check-Ins:, • Greet late-arriving guests with warmth and professionalism., • Efficiently manage check-ins, check-outs, and reservation adjustments using our PMS (Mews)., • Provide local area information, directions, and respond to guest requests in a friendly and proactive manner., • Lobby Bar & Drink Orders:, • Prepare and serve a limited menu of alcoholic and non-alcoholic drinks upon request from the Hi-Fi Lounge after hours., • Ensure guests consuming alcohol are of legal age and monitor consumption in accordance with hotel policies and Michigan Liquor Control Commission guidelines., • Deliver drink orders to approved common areas such as the Bridge Pool Lounge, fire pit, and guest rooms when requested., • Phone & Communication:, • Answer hotel phone lines promptly and professionally, directing calls or taking messages as needed., • Respond to Akia guest messages and relay information or escalate to management when appropriate., • Security & Monitoring:, • Conduct periodic property walks to ensure safety, cleanliness, and noise levels are appropriate., • Lock down and secure guest-only areas at designated times (e.g., fire pits or Pavilion)., • Morning Breakfast Prep:, • Set up complimentary morning offerings in the lobby by 6:30AM, including coffee, pastries, and breakfast snacks., • Maintain a clean and appealing presentation throughout breakfast service., • End-of-Shift Reporting:, • Log nightly activity, guest interactions, maintenance issues, and F&B sales., • Reconcile the POS and complete shift reports for handoff to the morning team.Ideal Candidate Traits:, • Calm under pressure and comfortable working solo, • Friendly, detail-oriented, and proactive, • Able to manage basic drink preparation and multitask across hospitality and service roles, • Minimum 1 year of experience in a front desk, hospitality, or customer service role, • Strong communication skills (verbal and written) and a professional, calm demeanor, • Comfortable working independently and making judgment calls during overnight hours, • Proficient with technology; prior experience with hotel PMS systems (e.g., Mews) is a plus, • Ability to multitask—must balance guest check-ins, phone calls, bar service, and morning prep efficiently, • Basic knowledge of bar service and Michigan alcohol service laws (TIPS certification is a bonus), • Must be able to lift up to 25 lbs (breakfast setup, moving supplies, restocking beverages), • Excellent time management and attention to detail, especially when performing nightly tasks and logging activity, • Dependable and punctual with reliable transportation for late-night/early-morning shiftsPreferred Qualifications:, • Experience in boutique hotel environments or independent properties, • Familiarity with point-of-sale systems (Toast or similar), • Previous overnight or third-shift work history, • Interest in hospitality, local culture, and guest experienceAdditional Requirements:, • Must be 18 years or older to legally serve alcohol in the state of Michigan, • Must pass a background check, • Competitive Pay – $18/hour with opportunities for performance-based increases, • Bi-Weekly Paychecks – Because who doesn’t love a Friday payday?, • Flexible Scheduling – Consistent overnight hours perfect for night owls or those balancing other commitments, • Paid Training – Learn our systems, tools, and guest service standards in a fun and supportive environment, • Team Culture – Work alongside a small, passionate team that cares about guest experience and each other, • Staff Discounts – Enjoy discounted stays & lobby bar perks, • Growth Opportunities – Be part of a growing independent hotel brand with room for advancement into operations, F&B, or management roles, • Make a Difference – As the overnight go-to, your attention to detail and warm welcome help shape the entire guest experience