Weekend Veterinary Receptionist
hace 24 días
Chattanooga
Job DescriptionDescriptionAnimal Emergency & Specialty Center (AESC) in Chattanooga is seeking an experienced Veterinary Receptionist (WEEKEND ONLY) to join our dynamic, fast-paced, and compassionate team. As a leader in emergency and specialty veterinary care, we are looking for a dedicated individual to provide exceptional customer service while supporting the clinic's operational needs during our busy weekend shifts. This is an exciting opportunity for someone with prior experience in a veterinary practice, animal emergency care, or specialty veterinary setting who thrives in a high-volume environment and enjoys making a meaningful impact on both patients and their owners. Location: 6393 Lee Hwy, Chattanooga, TN 37421 Hours: Friday – Sunday, 3:00 PM to 3:00 AM Hourly Wage: $16.00 - $18.00 per hour (Based on experience) Key ResponsibilitiesClient Relations & Communication: • Greet clients, answer calls, and provide a friendly, compassionate first impression to pet owners arriving for emergency or specialty care., • Gather accurate information about the patient’s condition and history to ensure the care team is prepared for treatment., • Act as the liaison between the clients and the veterinary team, ensuring clear communication, empathy, and a high level of service., • Efficiently schedule, confirm, and reschedule appointments for emergency visits and specialty consultations., • Ensure accurate data entry of patient information, including detailed medical history and presenting complaints., • Accurately document patient information and updates into the electronic medical record (EMR) system., • Process intake forms, consent forms, and financial documents for emergency and specialty services., • Provide clients with accurate information on pricing, payment options, and financial policies for emergency or specialty services., • Process payments for services, including billing, invoicing, and payment collection, while maintaining confidentiality and accuracy., • Work closely with veterinarians, technicians, and other support staff to ensure smooth and efficient clinic operations, particularly in high-stress or urgent situations., • Stay informed about the daily schedule, patient flow, and staffing needs to support the clinical team effectively., • Maintain a calm and organized demeanor during emergency situations, assisting with the triage process and ensuring timely client check-ins., • Experience:, • Prior experience as a receptionist, preferably in a veterinary emergency, specialty practice, or high-volume veterinary hospital is strongly preferred., • Experience handling client concerns in stressful situations, including working with emergency cases., • Familiarity with veterinary terminology and procedures, or the ability to quickly learn., • Skills & Attributes:, • Strong customer service skills and the ability to handle challenging or emotional situations with empathy and professionalism., • Ability to manage a high call volume, multitask efficiently, and maintain composure during busy or emergency situations., • Excellent communication skills, both verbal and written, with a focus on active listening and clear, concise explanations., • Basic computer proficiency and experience with veterinary practice management software (e.g., Avimark, Cornerstone, or IDEXX software)., • Strong organizational skills and attention to detail, ensuring accurate documentation and efficient scheduling., • Ability to maintain a professional and calm demeanor during high-pressure situations., • Education & Certification:, • High school diploma or equivalent required., • Veterinary receptionist certification or similar training is a plus, but not required., • Bilingual (English/Spanish) is a plus but not mandatory., • Experience in a 24-hour emergency clinic or specialty veterinary practice., • Familiarity with medical billing, insurance claims, and emergency protocols in veterinary medicine., • Competitive Pay: $16.00 - $18.00 per hour, based on your experience and qualifications., • Benefits Package: including Medical, dental, and vision insurance and optional Disability and Life Insurance coverage., • Paid time off (PTO) to support a healthy work-life balance., • 401(k) retirement plan with company matching for long-term financial security., • Employee assistance programs (EAP) to support mental health and wellness., • Comprehensive onboarding process, including training on veterinary-specific software and protocols., • Join a team that values collaboration, professional growth, and creating a positive impact in the lives of pets and their owners., • Opportunity to contribute to the life-saving care and compassionate service provided at a highly respected specialty and emergency center.